OneAssist Consumer Solutions Complaints & Reviews

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Membership id: [protected]
Deducted date : 27/05/2019
Name : sanatan sarkar

Hello,

I'd like to discontinue the one-assist service. That means there shouldn't be any auto-renewal every year.

Your built in feature of the service that does auto renewal is obviously a trick, since most customers don't keep track of the remainder mails that go straight to spam and the one's who also miss the messages, can't cancel them in time. Instead of askimg permission every year you directly deduct the amount from our banks.

It's highly unethical and a bad business practice.

Due to the same reason i'd like to discontinue the entire service and look forward to not getting any emails or messages about renewal alerts!

Customer id: 4867479

I have requested for the cancellation of my membership ahead of last 2 weeks. But i have no response from your side. I request for a refund of my amount 1899/- from the oneassist services which was deducted from my axis account. I asked for the cancellation of membership which seems to be of no use. Without any mention of renewal from my side amount is been debited. So i want my membership to be closed and amount to be refunded as soon as possible.

Dear oneassist,

I don't remember signing up for auto renewal of the service.
Still my icic debit card deducted 1899 rs in last year and again it send message of auto renwal this year even i am not register any card for protection. When i call customer care they cancel my call and when again i tried it seem inccorect number.

Please cancel my subscription and refund my money.
Here are my account details:
Name yogesh tayade
Relationship no.: 2332971
Plan : enhanced wa privilege single plan
Valid up to : 03/07/2019
Email : yogesh. [protected]@gmail.com

Hi,

Received message from icici bank that oneassist plan request have been completed. I never gave permission to anyone to deduct any money automatically. I believed that rs. 1899 will only be deducted with my consent. Since the deduction happened without my consent i have no choice but to cancel the plan. No need to call me. Please initiate the refund quickly.

Name : abhijith vijayan
Relationship no : 7405330
Date of incident : 28/06/2019, wpp-sr[protected]new policy
Email : abhijith. [protected]@hotmail.com

Hi,

I'm Using HDFC Credit card. Without any Request you are issusing oneassist membership for me...

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval...
I don’t need tat plan... pls do the needful... before getting my amount dedused

I have taken one assist membership just to take a free life time credit card and they said its just one year plan and it will be cancelled after an year but without my knowledge rs 2999l - was deducted from my account and there was no proper communication from one assist. I am so much disappointed with the relationship with one assist. I want to cancel my membership and i need the refund money. I am unable to contact anyone as i am not in india.

Hello there

I received sms from hdfc bank today that rs.1899 deducted from my credit card number ending with 4514 to one assist membership fee.
Without inform me on data[protected]. I am not interested about this service and don't want this membership any more

So cancel the membership and refund this debited amount of rs. 1899

One asisst membership number -[protected]
Name - sanjiv kumar
Mobile no-[protected]
Email i'd [protected]@gmail.com
Credit card number ending -4514

Hello there

I received sms from hdfc bank yesterday that rs-2799/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want to cancel my membership and refund my money.

Please deactivate and refund my money asap
Name: pushpa devi
Date of incident : 26/06/2019
Hdfc credit card no. Xx4789
Mobile no: [protected]
Email : pushpa. [protected]@gmail.com

Hello there

I received sms from hdfc bank today that rs.1899 deducted from my credit card number ending with 4514 to one assist membership fee.
Without my inform or concern on data[protected]. I am not interested about this service and don't want this membership any more

So cancel the membership and refund this debited amount of rs. 1899

One asisst membership number -[protected]
Name - sanjiv kumar
Mobile no-[protected]
Email i'd - [protected]@gmail.com
Credit card number ending -4514

Hello one assist support team,

There is deduction of ₹ 1899, on 5 oct' 18. I have no idea of why that was deducted without any notification or any prior notice. I haven't had look for that. Today as i was reviewing my account, i found this. As i have not availed any of facility of your service. Some mails had come from your side and a letter, i assumed all those as spam.

So, a humble request refund those amount asap as those were hard - earned money, so can't waste on these crap.
Please find attached screenshot for reference.

Regards,
Anand kumar jha

Dear sir

Sr: 4314003
Relationship no: 862315

I am a very old customer of your company and raised above claim on dt. 09 june 2019.

On 19 june 2019 my claim was verified by your team and said that your device would be pickup within 24-48 hrs after call from one assist.

In mean time i had already extended my membership with your company since it was valid till only 22 june 2019.

Since i haven't received any call from one assist i called on 20 june 2019, but nothing was received from your end and just assurance and now on 22 june 2019 mr. Vivek of your company called and simply denied for claim. I hope i am a very old customer of your company.

He said that you take claim in 2018 but no claim was made by me since at that time there were very minor scratches on screen which disappeared on changing tamper glass & same was informed to oneassist before filling this claim.

And in delhi you now crime rates is increasing day by day. So my phone had been snatched, below is mentioned incident.

Incident details:

I was was having my mobile phone in my hand while having call when i was on road and was near my house then suddenly a bike came near me, then second person on bike tried to snatch my mobile phone but was unsuccessful in his act & phone felt down on road and caused major physical damages to screen. This incident happened on 9.06.2019 around 5:30 pm near road side near my home. Phone was fallen on road & by the time snatchers had fled with their bike, but my phone was saved. Now in current, my phone got physical damages on it. Screen and keypad screen is broken. I request one assist to kindly issue claim and proceed for its claim since i am very old customer of your company and all above incidence is by accident and there is not a single mistake of mine. Thanks!!

Your representative (Mr. Vivek) said that he could not process my claim bcoz i had taken claim whereas no claim has been made by my side nor my device has been ever repaired anywhere.

I request any senior to take this matter in his hands and do everything in right spirit. Because your these acts clearly predicts that your co. Waited for june 22 2019 so that they can hamper customer & make money out of it. Because your company clearly violated its own timelines which was laid by your company only & it clearly predicts your working style & delaings with your customer & specially one who is associated with you from a very long & even extended his membership.

But i clearly demand claim of my device otherwise, i am legal advocate by profession and would take you to consumer court (Lok adalat) where you would be at end be judged to repair device & plus give compensatory payments to the complainant.

No claim against this device had been ever taken from my end

Thanks & regards

Rajesh kumar sangwan

Dear Sir/Madam,

I Received SMS from Axis BANK that RS-1899/- deducted from my bank account to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my bank.
How you deduct money without my permission.
It's really bad.
If any plan running, please deactivate my all plan. It's my humble request.

Please deactivate plan and refund my money ASAP
date of incident : 18th june 2019
Bank: Axis Bank
Account no. [protected]

OneAssist Relationship Number : 4681816
Plan: Enhanced WA Privilege single plan.

Refund my money on my account.
My account details are given below
Bank: Axis Bank
Account no. [protected]
IFSC CODE: UTIB0000319

Thanks and Regards
Pranajit Saha

I faced this issue with Vikash Patel his contact no is [protected] and [protected] which is presently active in all Google pay and phone pe sites ...he is looting all the customer in olx websites by selling different products saying he is in army and sending proof by sending pan card adhaar card and even I card ..with him one more person involve in that whole act...name Praveen he also introduces himself as his senior who sent his all above mentioned document ...so first he asked for paying 4k for delivery the. After getting money he again called and asked for full payment. Of 24k while trusting him based on his I'd proofs.. I have given the money but now again he asking for another 13 k for insurance which I have not given ...and he is still active with the above no ..whether he belongs to army is not case how he got even army personnel Id card photo is the issue ..and most of the person by seeing this they get trapped as they hav trust on defence guys...
Finding out whether he pertains to army or not is least... Need your help in getting the money back and also similar incident should not happen again ..
I hav read and realised that even after reporting here no action has been taken yet except finding out whether he pertains to army or not.
To help on this case am sharing olx id [protected] and now active I'd with the same details is olx id [protected].

Live id can help to tracking him and catch him now.

" I have read many of the consumer complaints on vikas.. users would have made cases against him and its really ashamed that none of them tried to catch him .. "

Hope you will catch him now or else I will take it as this is for information not for action.

Hi this is Rahul saxena from bhopal and I have take a online credit card from RBL before receiving card I have received a call from RBL to take policy to prevent credit card fraud and take security to all cards but after receiving card I have found that this policy is useless to me and as per sms received I have send a sms to opt put from policy on given no 5607011 by sending sms NB05
.I have received a message from RBL that I have charged 600/- for policy after my refusal further I am not interested to take RBL card as it is not suitable to me because they have offer me a free card later they charge 500 and after receiving they charge 2000/- for card and limit is low they have take charge to pay them bill Rs 250 so I have decided to return that card and policy but no one is listen and they have send sms to sms to pay bill please rfund that card and policy and free me to pay charge

4545027 one assist

lo there

I Received SMS from HDFC BANK that RS-1399/- deducted from my debit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know who provided them right without my confirmation to renew my plan and who gives you right to debit amount from my credit card without my concern and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP.

My HDFC credit card has been automatically debited by OneAssist subscription without my permission. I haven't been notified of the same. I got to know only when my credit card was debited. It's wrong what the company is doing. I have seen similar complains from multiple users regarding the same. It's wrong from the end of HDFC Bank as well. They should be responsible enough to send user request regarding the same.

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 6779 without my concern on date:18/06/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 4544950
Name :- Rajesh Naidugaru
Mobile No. :- [protected]
Credit Card Number Ending :- 6779

Hello one Assist team

I Received SMS from HDFC BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i got a mail from one assist. i don't want this kind of Assistance.

Please deactivate and refund my money ASAP
date of incident : 27/03/2019
Amount : 1, 899.00
HDFC CREDIT CARD :5459××××××××4109
Mail id ; [protected]@gmail.com
Mobile no : [protected]
OneAssist Relationship Number : 1856703

I received an SMS regarding the deduction of INR 1300/- from my credit card.
I have never received a Call/SMS/E-mail from One Assist regarding the subscription charges. I have never used this facility and now not interested to use it. I want to terminate my membership with One Assist as well as close my account and I want refund which is debited through credit card.

I have tried to contact One Assist customer care through chat from their mobile application as well as through a call. but didn't receive any response