OneAssist Consumer Solutions Complaints & Reviews

The Icici people are fooling customers by simply calling and telling about the benefits of being a customer and the privileges with no mention regarding the plan and policy and amount it requires, not even once . He was explaning in a way to make me believe that it's all existing policy and that i am priveleged to be its member. Their senior also call later for approval for which the support guy asked to give good review for good rating ....

I had Home assist plan with One assist for Panasonic Split AC. I request for renewal. I paid as per the requested amount for renewal and inspection got scheduled accordingly. After few days, no body called and came to our house and we found on app that inspection person posted that person not available at house. We again complained about it and one assist against scheduled appliance visit yet again the inspection person neither show up at...

I'm Using HDFC Credit card. I was going through Credit card transaction and found that deducted the amount of 1399 from my credit card without my permission on 22 nd May 2019 and last year also 1399.

I never excepted this from HDFC Bank. last year also same happend, Now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of Rs 1399. Pleases deactivate ONE ASSIST...

I am a HDFC credit card holder. The bank has auto debited Rs1399 on 7/5/19 from my credit card number with out my consent. I am not interested about one assist membership any more. So cancel the membership and refund this debited amount of Rs 1399 each from two time...
One assist membership.. 1396975
Name.. Adarsh Bhota
Credit card ending.. 8129.....

I had an accidental damage to my mobile device which was insured by oneassist and recently when i filed a claim regarding the same they were unable to help, each time they were just telling me to update the documents making it more complex with every passing time.
The customer care is useless and is always busy with their own talks rather than attending the customer and are also very unprofessional.
My Relationship Number is-...

Hello there

I Received SMS from HDFC BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 06.58hrs. 7 June...

Hello there

I Received SMS from ICICI BANK that RS-1899/- deducted from my debit card to ONE ASSIST PLAN. without my permission.. i also didn't got any mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 12:39 pm....

I accidentally dropped my Pocco F1 phone on 3 June 2019 on stairs, due to which screen of my phone broke, and therefore, i raised a request of repair
While raising the claim I mentioned in the description that I dropped my phone on stairs on screen side due to which the glass of the screen broke.
Then i received a mail for some additional documents and to clarify in the description that whether i was standing or walking. So,...

Sir/Madam
I have purchased your product from Amazon.in "OneAssist-Prolong 2 Year Extended Warranty for Laptops from Rs 20001 to Rs 25000OneAssist-Prolong 2 Year Extended Warranty for Laptops from Rs 20001 to Rs 25000" this product not activated after number of attempts. On contacting Seller (i.e. Intergral services) through [protected] their executive tells me that time has been barred, they are unable to activate and resolve the issue...

My oneassist plan is auto renewed. I am not interested in this plan and want my money back that is charged from my icici debit card
My plan is WA Privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as I do not want the plan.

Relationship no. : SR[protected]
Plan name: Wa Privilege single plan
Name : Pratima Devi Singh...

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no. : sr[protected]
Plan name: enhanced wa privilege single plan
Name : ashwini pawar...

Hi team,
I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 01/06/2019. Without my permission.. I also did not receive any email, post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money...

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. And today i have received a mail for renewal of one assist without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap...

Wallet assist plan team - one year before, i see that you have taken rs. 1899 from my a/c no.[protected].
Now i got a message regarding, renewal.

I was not informed of this charge before you debited my account.
You need to refund my money.
I have not given my consent to directly debit my account.

I wish to cancel my membership of oneassist with immediate effect.
Please cancel my...

I received an sms from oneassist for renewing the service for rs 1399. I logged in one assist online portal (By recovering password) but i did not find an option to cancel the service. I have never used this service and do not want to continue using it. Please deactivate my service/subscription asap.

Incident: june 1, 2019
Name : vaishnavi shukla
Relationship number : 4558256
Membership id: [protected]...

I had raised a cancellation request on 27th may, 2019 with request number #4272169 but the plan still got renewed on 29th may, 2019. I've been charged rs 1399 on my credit card. I've been calling customer care since 27th may everyday but the cancellation still hasn't been processed. They raised a new cancellation request on 29th may, 2019 with request #4280101

I need a full refund now asap along with cancellation of the plan...

We bought insurance for IPhone 8 covering Liquid damage, accidental damage & Theft.
1)While selling they say one call away but now when it is time to provide service they ask for all irrelevant documents which r already produced & submitted during purchase. It took us 7 to 9 days to do the required procedure.
2) after submission they took our phone & gave us replacement as promised, but after 2 days they say the insurance cannot...

I had raised a cancellation request on 27th may, 2019 with request number #4272169 but the plan still got renewed on 29th may, 2019. I've been charged rs 1399 on my credit card. I've been calling customer care since 27th may everyday but the cancellation still hasn't been processed. They raised a new cancellation request on 29th may, 2019.

I need a full refund now asap along with cancellation of the plan entirely. I've tried...

Cancel and refund one assist

I have been charged for rs. 1399, which is an unauthorised transaction done by one assist on my credit card. I got a call said they are from icici bank and this amount is for the service, i informed that i don't want the service. Inspite of it you have charged my credit card of bank icici.
I need full refund asap and cancel this service completely. I know how to prevent fraud activities for...

Hello Sir/Madam,

on 31st may 2019 I have received a SMS from ICICI BANK that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. I don't want this service and want to deactivate the same. so request you to please deactivate the said service and refund the deducted amount ASAP.

date of incident : 31st May 2019
oneAssist Relationship Number : 7083143...