OneAssist Consumer Solutions Complaints & Reviews

My oneassist membership got autorenewal by debiting my hdfc credit card. When i contacted customer service, she replied they have sent mail to me but no mail has been received so far. Last year i complained about the same and told them to stop it but they have done it purposefully.

Moreover, through chat the customer service executive said only 999 rupees deducted but my statement shows 1399. Such a cheating company this is.

Finally, i am going to cancel my hdfc card because of this fraud.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 5200/- from my credit card number ending with 7092 without my concern on date:15/05/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.5200/-

Oneassist relationship number : 2073857
Name :- shalini s kumar
Mobile no. :- [[protected]]
Credit card number ending :- 7092

I am jyoti rai from delhi. One of your executive misguide me. She said there is also theft cover. I have paid 1329 rupees. When i got a call from one assist they clarify me there is no theft cover. Now no one help me for my issue. My plan and refund my money. I don't want to continue with this type of organization. I will raise this issue on every social media. Solve my issue other wise it will not good.

I haven't received my credit card yet.
But, on january 22, 2019 i have received a message from icici bank stating that my card is delivered successfully.

On january 23, 2019 i have received one more message from icici bank stating that rs-1399/- is deducted from my credit account by one assist.

More over i have not registered my card in one assist, so kindly deactivate my plan and refund rs-1399/- in my credit account.

My relationship number is 6153721

May 18'th 2019 evening 7:30 i got a call from one assist exploding their scheme. But at last they told they will deduct an amount of 1899 from my account within three days. I have not agreed for this dedication on the call. I don't want this plan to be activated on my account. The way they are proceeding without proper consent from the customers is not good at all. I will file a consumer complaint if any amount is deducted for one assist. Also, when i call back to the number, i heard as services on this number is discontinued.

Hi,

In my credit card statement without my permission i got the one assist mfee around 1399 inr. I request u to kindly deactivate the one assist and refund my money back

Relationship no: 2040280
Plan name : enhanced wa power single plan
Validity : 06/05/2020
My card last no : 1743

Kindly do the needful and deactivate the one assist and close this.
As my billing cycle i need to pay before june 6th.

Awaiting for ur response.

Regards,
Shanu priya v

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 17/5/17. Without my permission... I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they are not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 17/05/2017
Hdfc credit card no. Xx7549

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate plan and refund my money asap
Date of incident : 16 may 2019 3:47 pm
Icici credit card no. Xx8006
Your relationship number is 6959067

Dear one assist my member relationship no. Is 4416793, my card ending with××××3009.
I would like to cancel this membership & want refund. I don't want this facility on my card. Yesterday i received sms from icici bank that i lnr1, 399.00 debited on credit card xx3009 on 17-may-19. Info:oneassist. Please cancel this membership & give me refund as soon as possible.
Regards
Sanjay mavi

My one assist plan is auto activated. I am not interested in this plan and want my money back that was charged to my icici bank credit card.

My plan is enhanced wa power single plan and i have been charged inr 1399/- for it.

Kindly refund it soon as possible it was charged without any consent.

Relationship no. : 6839752
Plan name: enhanced wa power single plan
Name : anant pandit

My plan expired on 05/05/19 from 04/05/19 i ma calling every day for renewal but no one in giving me proper reply every time i am being informed that i will receive call from the customer care, but till today no call received
I had also send mails on [protected]@oneassist.com only sr numbers are generated but no reply till date and every time new relationship manager i do not understand what company is doing

I had filed a claim for which i had to pay excess money every day i had called the customer care number regarding clarification for the same but till today i had not received any clarification and i am being informed that working are under verification

Plz provide proper resolution

I received a text message regarding deduction of rs. 1399/- from my icici credit card without my permission on 17/05/2018. I also got the mail from icici bank regarding this transaction. This transaction is made without my consent and i would like to refund my money as soon as possible and cancel or deactivate any plan with oneassist consumer solution.

I bought mobile protection plan for my iphone x on 14may 2019. It clearly mentioned that apple phone is included in mobile protection plan in list of compatible devices. But today i. E. 17 may 2019 when i received the plan it is for non apple

Plan name : "mobile damage protection nonapple_e 60k to 80k"

Today is 15 day i bought the phone and i stand no where. How i will activate the mobile protection plan if i receive wrong plan.
I called amazon as i bought plan from amazon.in and order no #[protected] and they are asking for service denial letter from one assist. So please provide the same as soon as possible.

I have got call from this company about insuring the debit card. I havent permit any fund to debt from my account, they already enrolled me in the insurance scheme, only thing i did was i listen to them.
Now i applied for refund it has been 3 month refund has been not paid yet.

Even i called customer care, no reply, noone attends. Even i sent several mails there is not any reply form the team,

So not only me if anybody had theis tipe of experience all will say this is fraud company.
I request cyber cell /police has to look at this issue and close this fraud company

Hi, i’m saravanakumar, i’m having an account in hdfc bank. I won’t apply for one time assist. Just u activate one time assist without my concern and took the money for that of rs 1399. I don’t need ur policy just cancel the policy and return back my money. It’s not fare without my knowledge your activated. This is the way u can activated for all customers. Its not fare

Relationship no: 4356227

Hi,
i had told the customer care from one assist that i would not like to activate this service.. despite of that money has been debited from my ICICI credit card...

Kindly deactivate and refund my money.

Using credit card without permission is an criminal offence..

ONeassist please dont make money by cheating people..

Date of incident - 7th May 2019
icici credit card no - XX9003

Hdfc Bank — stop one assist

1 Review
Kolkata, Kolkata District, West Bengal, India
osmanghani123 on May 14, 2019 Mark as Resolved
Account/Customer ID: 67424863
Registered Contact Details/Email ID: [protected]

Same happens with me, HDFC agent told me its life time free credit card then only I have applied for the credit card, I didn't ask for ONE ASSIST MFEE so how can you deduct Rs, 1399/- without my consent from my card.

better you refund my money Rs.1399/- which has been deducted from my card on 10, may, 2019 immediately and cancel this subscription or plan from my card, I don't need it, this is a completely fraudulent transaction.

Card no last 0230

Mobile No. [protected]

Email Id:- [protected]@gmail.com

After complaining about the above case, I got a call 5 minutes later asking for a credit card number.
When I gave the credit card number, they asked for EXPIRY DATE and also CVV Number. I suppose this is not right asking the customers their credit card details. The phone number I got a call from was [protected] .
I searched on google and it shows it is a ONE ASSIST helpline number.

Hdfc Bank — stop one assist

1 Review
Kolkata, Kolkata District, West Bengal, India
osmanghani123 on May 14, 2019 Mark as Resolved
Account/Customer ID: 67424863
Registered Contact Details/Email ID: [protected]

Same happens with me, HDFC agent told me its life time free credit card then only I have applied for the credit card, I didn't ask for ONE ASSIST MFEE so how can you deduct Rs, 1399/- without my consent from my card.

better you refund my money Rs.1399/- which has been deducted from my card on 10, may, 2019 immediately and cancel this subscription or plan from my card, I don't need it, this is a completely fraudulent transaction.

Card no last 0230

Mobile No. [protected]

Email id:- [protected]@gmail.com

So ever since i got my credit card in around 2015 i have constantly gotten calls from one assist posing as icici bank and asking me to enable this and i have constantly said no to this.

This has continued well for over 4 years now and last week i suddenly get a call saying this has been activated and that i will be transferred to another number to verify.

I haven't received any email regarding what my service is and neither have i received any any link or anything where i can verify this so called protection plan.
I was insistent in asking where their office was and i also insisted that i do this in person by going to my bank to which i was told that this is not available with my bank.

The agents are very rude and i was almost threatened.

I would want to receive a fully refund and would also want this company to be banned or something that does not allow them any business opportunities in the country.

Got a call from one assist regarding their plans, i told them i will review later but they charged me 1799 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 6580. Other wise cancel my credit card, i don't want to spend money on all these things.

Please cancel my one assist activation.. And refund my amount..