OneAssist Consumer Solutions Complaints & Reviews

Dear sir/madam,
Here is m arunachalm. I spoke with helpline regarding oneassist for wallets protection plan. I am already gave information helpline center through phonecall to cancell my plan, without my concern this plan has activated. Am already sent complaint on phone call to helpline centre and also sending complaint through mail. So please consider my request and cancel oneassist for wallets protection plan. I hope so i receive reply asap.
Thanking you sir/madam.
Yours sincerely,
M. Arunachalam.
[protected]

I received statement from hdfc credit card that rs-1399/- deducted from my credit card to “one assist” plan on 26/10/18 without my permission. I have requested to deactivate “one assist “ on my credit card in 2017, but still i am getting my hdfc credit card statement, i don’t even know the company and this kind o[censored]nsolicited charging of my credit card, please deactivate and refund my money asap

Respected sir/madam

I got a call from one assist two days ago. I said i will refer the same with my parents and discuss further. But money has been deducted from my account. I do not want this plan. Please refund my money. This kind of service is not appropriate. I haven't even heard of the company before. Please look into this matter and refund the same-day thank you

Sending this comparing 4 th times and no solution by this fraud company. They are taking money for insurance (Rs10000) for my iphone x, but no insurance against my claim.
My phone got damaged accidentally and after my complaint, they accepted to replace my phone. But no body came for pick up for 10 daya and after 15 days, one assist team called me and said, due to some delay in registration by shop for my insurance, they cant accept my claim, also they will not return my insurance money.
Means everything just fraud and to make money from customer.

Atul sharma
[protected]/[protected]

Hi,
This is Munna Lal ( ph. no.[protected] and my Relation ship no. is 3034361 and Membership ID [protected].This month my credit card has been charged of Rs 1399 in the name of One assist M fee.1st of all i never opted for this service and withpout my permission it has been done.

So i am just requesting you to deactivate my service and refund my money.

In the last 3 days i called 3 times to your customer care and and i have been assured that i will get a call from customer care and it will get deactivated.
But it just didnt happen.
All that i want to say that i have started loosing my patience and please dont extend this issue any further.
So it would be so kind of you if you will cancel my service and refund my money or else i will have take legal action against One assist as well Hdfc bank.

Dear team,

A credit card is linked to this account which was charged for rs.2999 without my consent on 12/09/2018 with narration one assist mfee.

My concern is that this is the second time that such a thing is happening to me. Kindly get my charges reversed as soon as possible because the interest is being levied on the outstanding amount.

A cancellation request has been raised on the customer care but they have not confirmed me anything about the charges being refunded.

Thank and regards
Uma bhowmick

One assist fee has been deducted from my hdfc credit card on 7th nov 18 without my permission this year..

I have already complained this to hdfc they have informed me to contact one assist. One assist had called me 2 times in this regard but not informing about the refund. They have deducted without my permission.
I have not given any permission to deduct the fee then how they deduct the fee.

I purchased my policy on 26 February 2018 for redmi note 4 and on 7 November I filed a claim. Today claim got approved on 20 Nov 2018 . Claim amount Rs.3400 but they charger me excess payment of Rs.1000. Oneassist persons are cheating me as while purchase they told me excess payment of 10% on the claim amount which should Rs.340 dont know how they are charging me Rs.1000 even when I called customer care they told me its 10% of invoice bill. I have all the recordings as my proof when I purchased this policy while calling them

Hi,

This is to inform you that, few months back someone from HDFC bank credit department call me regarding the credit card and they told me that you are eligible for HDFC credit card. After that so many people call me about the HDFC credit card status, all the time I informed them that I haven't received any credit card, also till date I haven't received any credit card from HDFC bank. But in my name one credit card is issue and some one assist pack is activated in name on insurance that I not requested for. I informed to the HDFC bank about the same and immediately request for blocked my credit card account, but related to the pack they are not helping me any way. so many times call the HDFC bank credit card customer care, but they ignore the issue, all the times I informed them I am not receive any credit card yet. I request you to please help me on.

As per HDFC bank credit card is issue on July '2018 .

And they also checked no purchases or any PIN change is not happing.

Name Sitansu kumar Kar
phone number - [protected]/[protected]
Email ID - ride.it.[protected]@gmail.com
relationship no - 4663624.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 0391 without my concern on date:19/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 3123308
Name :- kiriti nandi

I received sms from hdfc bank that rs-1290/- deducted from my credit card to one assist plan on 20/11/18. It has been debited without my consent. I feel this shouldn't have been done without taking my approval or consent. Also i don't want to renew it again.

Please deactivate and refund my money asap.
Date of incident : 20/11/2018
Hdfc credit card no. Xx6176

I received sms from axis bank rs-1399/- deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto-renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap.

Name: gobinath
One assist relationship no: 3101927

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number without my concern on date:13/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 3079906
Member id:[protected]
Name :- shiv shankar sharma
Mobile no. :- [protected]

One assist plan — cancellation and refund

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 17/11/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 16/11/2018

Nov 17 2018
Dear sir/madam,

I'm using hdfc credit card. I was surprised to receive a message of credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 08 november 2018.

I never excepted this from hdfc bank.

Kindly cancel this plan and request you to refund the amount of rs 1899. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount or i will make a complaint on this for fraud transaction without customer information.

Regards
Ravinder kumar sharma
[protected]@gmail.com

Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist memberyou are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Hdfc bank one assist customer care o92976-07o27."
Rameshgupta[protected]

Nov 6, 2018
Cancel my one assist mef
Dear sir/madam,

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 04 oct 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Pleases deactivate one assist membership & refund me all the deducted a
Thanks and regards
Bharath
Mob no: [protected]
Hdfc one assist helpline number [protected].
Maruti dhole

Nov 5, 2018
Cancellation of one assist membership
Dear sir/madam,

I'm using hdfc credit card. I was going through credit card transaction and fou
I never excepted this from hdfc bank. First of all i was forcedcustomer's
Cancellation of one assist membership
Dear sir/madam,

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 03 november 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount or i will make a complaint on this for fraud transaction without customer information.

Regards
Maruti dhole
[protected]
Ansina mariyay78567

Nov 3, 2018
Cancellation of one assist plan
Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist membership and refund my amount rs.2999/-
Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist membership and refund my amount rs.2999/-
8 for which i shall be highly obliged.

One assist helpline number[protected]
Yuvarajan5394

Nov 2, 2018
Unauthorized deduction from credit card account
Unauthorized deduction by one assist and hdfc bank without my permission.

An amount of 1399 was deducted from my new hdfc credit card, without my knowledge.
I want full refund for the amount debited as i am not at all interested in the services offered by you.

Below are the information you may require :

Name : yuvarajan p
Card ending : xxx5940
Amount charged : inr 1399
Contact number : [protected]

Wishing to get my refund as soon as possible.

Thank you
Supriyatripati09361

Nov 2, 2018
Withdrawal money without permission
Cancel the one assist services
Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist membership and refund my amount rs.2999/-
Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist membership and refund my amount rs.2999/-
Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist membership and refund my amount rs.2999/-
Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

One assist helpline number [protected], without my concern on date 29/10/2018 which shows mfee for one assist.
I am not interested about this service and don't want this membership, so its a request that please cancel the membership and refund this debited amount of rs. 2999.00
If it happens again i will cancel my credit card.
This is totally unacceptable from hdfc bank.
Kindly refund my money.

Regards,
Samir vadera
Card no *4460.
Deduction on 29/10/2018
Mob no [protected].
Priyanka. Parab16

Oct 30, 2018
Cancellation of one assist membership
Dear sir/madam,

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 26 oct 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount.

Thanks,
Priyanka parab

Mobile no: #
Credit card ending no: #
Deducted date 26/10/2018
Priyanka. Parab16

Oct 30, 2018
Cancellation of one assist membership
I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 26 oct 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount.

Thanks,
Priyanka parab

Mobile no: #
Credit card ending no: #
Deducted date 26/10/2018


Vijaysekharsharma7873435

Oct 25, 2018
Cancellation of one assist membership
Dear sir/madam,

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 04 oct 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount or i will make a complaint on this for fraud transaction without customer information.

Thanks and regards
Bharath
Mob no: [protected]
One assist helpline number [protected].
Manindra yarra

Oct 22, 2018
Hdfc credit card — cancellation of one assist membership
I am an hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9396 without any intimation and without my concern on date:19/10/2018. I am not at all interested in this service and don't want this membership anymore. So, please cancel the membership and refund this debited amount of rs.1399/- as soon as earliest to my account.

My name: y manindra babu

Credit card ending number: 9396
Aswani. Akkim

Oct 21, 2018
Cancellation of one assist mfee
I'm using hdfc credit card. I got a message stating that an amount of 1399/- was debited from my credit card ending with 0493 without my permission on 17/10/2018
Kindly cancel this plan and request you to refund the amount of rs 1399/-. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.

Kindly, refund my amount.

Thanks and regards
Aswani akkim
Gs2022

Oct 20, 2018
Cancellation of one assist.
I'm using hdfc credit card. I got a message that an amount of 1399/- was debited from my credit card without my permission on 17 oct 2018.

Kindly cancel this plan and request you to refund the amount of rs 1399/-. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it will happens again then i will cancel my credit card.
Kindly refund in my credit card account.

Regards gaurav shrivastava
Card *4229
Mob [protected]
Gs2022

Oct 20, 2018
Cancellation of one assist.
Dear sir, madam
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399.00 from my credit card number ending with 4229, without my concern on date 17/10/2018 which shows mfee for one assist.
I am not interested about this service and don't want this membership any more, so cancel the membership and refund this debited amount of rs. 1399.00
If it happens again i will cancel my credit card.

Kindly refund my money.
Regards gaurav shrivastava
Card no *4229
Deduction on 17/10/2018
Mob no [protected]
Teerath gurwani

Oct 17, 2018
Cancellation of one assist
I'm using hdfc credit card. I got a message that an amount of 1899/- was debited from my credit card without my permission on 10 sep 2018.

Kindly cancel this plan and request you to refund the amount of rs 1899/-. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it will happens again then i will cancel my credit card.
Kindly refund in my credit card account.

Credit card *4379

Teerath gurwani
Mob [protected]
Rajeshnandan737383

Oct 17, 2018
Cancel one assist plan
Dear customer

Greetings from oneassist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vie service request no.
#27474889& the refund will get processed in 14 working days.

Should you require any further e, please reach us athat deducted the amount of 1899 from my credit card without my permission on with out intimation

Don't buy the plans for mobile. You will never get a claim for smart phones. If you don't have insurance for mobile, you will be more careful.

Their team work for reject the claims no one have the intention to make the customer happy. You will get multiple calls but no one have the authority to resolve the issue. Their motto is "reject the claim at any cost."

Overall unhappy with their service.

I have buy refrigerator on 20thaug2018, however i am trying to call and activate the warranty extended plan, but all time site is not working while feels all the details, and they are not able to resolve my issue on call, they directly cut the call or transfers to other department where they are not receive the call till 15-20 min, and now they say your plan validity is expire. I want money back or active the plan.

Hi,
This is nagesh with the relationship number.1439878. I have sent a message to their team since one year back (2017) for the cancellation of my account with them. But still, now they are not yet canceled. This year also they deducted my money from a credit card (Hdfc).
This is the worst consumer service. They deducted my money without my permission and without my interest.

Deducted amount RS 1899 for one assist plan with out my permission,

i have called to customer care today, i faced very worst approach from them,
conversation took place more than 1 hour 30 minutes but still they are trying to convince, and did compulsion i never had any experience like this in my lifetime.
customer care name:kritiga

please don't do any compulsion its our wish to continue this plan.

Please deactivate this plan and refund my money asap otherwise i will go further step.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 3233 without my concern on date:30/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 3003797
Name :- arindam bankura
Mobile no. :- [protected]
Hdfc credit card number ending :- 3233