OneAssist Consumer Solutions Complaints & Reviews

Address: Mumbai City, Maharashtra

I'm new user of kotak credit card. I one assist service activated without my permission

Kindly cancel this plan and request you to refund the amount of rs 1, 399.00/-
. This is unacceptable that you deduct amount on name of one assist me without customer's info. If it will happens again then i will cancel my credit card.
Kindly refund in my credit card account.

I have create many call and compalint for this.

Feb 1, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 29, 2018

Updated by Kavitadalal Dear,
I'm new user of Kotak credit card. I one assist service activated without my permission Kindly cancel this plan and request you to refund the amount of rs 1, 399.00/- my relationship no is 5791058.
This is unacceptable that you deduct amount on name of one assist me without customer's info. If it will happens again then i will cancel my credit card or i inform to consumer court.
Kindly refund in my credit card account.

I have create many call and compalint for this my bank & you also.

Kavita Dalal

Verified Support

Dec 31, 2018

OneAssist Consumer Solutions Customer Care's response Dear Kavita,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 3842878.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Jan 04, 2019

Updated by Kavitadalal Dear pls.note my point he is not full
Amount only 699 but my net amount 1399 pls. Release my full payment @1399 because I am not use one assist service & not me permitted for this .

Thanks
Kavita Dalal

Jan 04, 2019

Updated by Kavitadalal Hello consumer forum team / one assistant
I am not received my full payment amount kindly note that pls. Refund of RS. 1399 /- you send me only 699.50/- request to you full payment return immediately to my account receiving of this Message or mail otherwise I return this credit card to Kotak bank .

ᴋᴀᴠɪᴛᴀ ᴅᴀʟᴀʟ

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I am Asma Shahid HDFC credit card holder no. ending with 0639. Bank has auto debited Rs.1899/- for OneAssist membership having relationship no. 3033661 without my consent & I am not satisfied with the service. Plz discontinue this membership with immediate effect & refund my debited amount.

OneAssist relationship No : 3033661

Name ::::: Asma Shahid

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400034

Website: oneassist.in

I purchased the dell laptop from amazon. And along with the laptop purchased extended warranty for the laptop for 2 years from one assist.

& as a consumer, expected them to call me, or s. M. S. Or email me details on the extended warranty that i have purchased. Not a single call / sims or email was received from this company.

Today, when i call them my self, to work on, they refused to do so.

I even spoke to & agent by the name of sagar to put me to a senior, rather than putting me to them, he disconnected the call.

This is very frustrating and insulting & feeling of getting cheated, that after paying 2500 rupees, company refuses to start service.

Feb 1, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

OneAssist Consumer Solutions Customer Care's response Dear Zaran,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter to assist you further.

Regards,

Devendra,

OneAssist, Social Media Team.

Dec 29, 2018

Updated by zaran Daruwalla Dear team,

first & foremost, how would i get a member ship ID, when you have stolen my money & not even renewed the Activation.

Secondly " Priya Gupta" mentioned to send Email to "[protected]@oneassist.in"

I have sent all the details by Email on "[protected]@oneassist.in"

Kindly try to respond as soon as possible, else would have to escalate to Higher authorities.

Regards

Zaran

Verified Support

Dec 31, 2018

OneAssist Consumer Solutions Customer Care's response Dear Zaran,

Greetings from OneAssist!

We are arranging a call back for you as the Amazon Order ID given by you is not matching with our records.

We appreciate your patience in the interim.

Regards,

Deepali,

OneAssist, Social Media Team.

Jan 05, 2019

Updated by zaran Daruwalla this is the most fraud company, i have heard till date. & i will raise a consumer case for the hopeless service.

i have still not a call back from your team. Today morning after 1 wasting 1 hour on your I.V.R., & finally speaking to a senior, Satish Mani, he has confirmed would come with a resolution in the next 72 hours.

Even attaching Amazon invoice for the same.

PLEASE GET THIS SOLVED BY THE EARLIEST OR I WILL HAVE TO GO LEGAL TOWARDS THE SAME.

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Z

zaran Daruwalla

from Jaipur, Rajasthan

Dec 29, 2018

Dear team,

first & foremost, how would i get a member ship ID, when you have stolen my money & not even renewed the Activation.

Secondly " Priya Gupta" mentioned to send Email to "[protected]@oneassist.in"

I have sent all the details by Email on "[protected]@oneassist.in"

Kindly try to respond as soon as possible, else would have to escalate to Higher authorities.

Regards

Zaran

Reply

Z

zaran Daruwalla

from Jaipur, Rajasthan

Jan 2, 2019

hi

i will be waiting for your call on this.

Hoping this baseless issue is solved by your team, by the earliest.

thanks & regards

Zaran

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Address: New Delhi, Delhi, 110085

I'm new user of hdfc credit card. I one assist service activated without my permission

Kindly cancel this plan and request you to refund the amount of rs 1, 399.00/-
And also activated its emi. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it will happens again then i will cancel my credit card.
Kindly refund in my credit card account.

I have create many call and compalint for this.
They will say it will be cancle but not refund money.

Credit card *6411
Rahul bharti
[protected]

Jan 30, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

OneAssist Consumer Solutions Customer Care's response Dear Rahul,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3824558. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Dec 28, 2018

Updated by reach2rahulbharti I have recived a call from your offical number [protected].
the want my credit card informataion. about Expiry and CVV number.
As per bank guidlines, Its is confidentional records.
why your team want this information.

I have mail from [protected]@india.com

Rahul Bharti
[protected]

Jan 02, 2019

Updated by reach2rahulbharti I want know status of refund request

service request number 3824558

Rahul Bharti
[protected]

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My complaint from march 2018 still not resolved.
"i have never confirmed my willingness to join"one assist" inspite they deducted rs 2799 from my account and i have complained about the same in march 2018, now again this oneassist has mailed regarding the expiry of membership in next 2 months which i never asked for.
Kindly help me in this regard.

Thanks & regards,
Sanjeeb mukherjee

Jan 30, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sanjeeb,

We regret the inconvenience caused. Please be informed, your membership cancellation is in process vide service request number 3835593. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: New Delhi, Delhi, 110075

Website: www.oneassist.in

One assist has charged my credit card without my permission. I tried calling in there number but it was either not available or busy. I want my money back. I do not wish to take this service. How can you guys charge from my card without even asking me. Who gave you this right to charge from the consumer without permission? I want my money asap. I am not going to pay even a single amount for something i do not wish to pay for!

Jan 30, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sophia,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership
ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we may assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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I received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
Relationship no. : 598969
Mobile: [protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer.

Thanks!
Aanchal mathur

Feb 5, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Aanchal,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3833673. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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5

[email protected]

from Mumbai, Maharashtra

Dec 27, 2018

Above Refrigerator Vegetables & fruits Box damaged. Need free replacement as per your Plan Benefit- Protects against damages. Please confirm free replacement on urgent basis.

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N

[email protected]

from New Delhi, Delhi

Dec 27, 2018

Dear sir please mera paisa aaps kijiye sir mujhe nahi pata ki mera paisa jis bat ke liye kat hai

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I received sms and email from kotak mahindra bank that "a transaction of rs.1899 has been done on your kotak credit card no. Xx9937 at oneassist consumer sol on 27-dec-2018".

I have never requested for their service and have never received any call from them.
This has been done without my permission and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Should refrain from such acts. Further the bank in question kotak bank should also refrain from sharing customer details with such fraudulent companies. Its really annoying to say the least.

Please deactivate and refund my money asap
Date of incident : 1:01pm hours. 27 dec 2018
Kotak credit card no. Xx9937

Please call me on my mobile. - [protected]

Feb 3, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 27, 2018

Updated by mallika25 Already called kotak bank and informed the same

Verified Support

Dec 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Mallika,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3833325. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Raipur, Chhattisgarh, 492001

Website: [email protected]

Cancellation of one assist membership
I am a indusind bank credit card holder with card no ending 8004. The renewal date of my membership is 10/01/2019, i am not interested about this service and don't want this membership any more. So not renewed the membership without my knowledge.

Membership id: [protected]
Relationship no : 3559113
Name :- suryakant soni
Mobile no. :-[protected]
Credit card number ending :- 8004

Jan 26, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Surya,

We regret the inconvenience caused. Please be informed, your membership cancellation is in process vide service request number 3830409. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. However, we ensure no renewal would be done for the policy.

Regards,

Devendra,

OneAssist, Social Media Team.

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P

Pydinaidu Gulivindala

from Mancheral, Telangana

Dec 27, 2018

Dear sir, please deactivate the wallets protection plan (Enhanced WA power single plan), this plan useless to me, Because of I am not using credit card, but every year I am paying 1399/- amount, so please deactivate the plan.

Relationship no. 1844400
Email : [protected]@gmail.com

Regards
G Pydi Naidu.

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I have not opted for oneassist plan despite of that i was charged rs1399 by the company from my hdfc credit card. I tried to contact oneassist customer care almost 6 times in last 7 days but my call was never transfered to their subscription cancellation department. I am really fedup with the company.

Anitha p p
Oneassist relationship no 584100

Jan 25, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

OneAssist Consumer Solutions Customer Care's response Dear Anitha,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3825701. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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R

Raju Paharhi

from Gurgaon, Haryana

Dec 27, 2018

Cancel the membership and refund this debited amount.

regard
Rajendra kumar

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I have been charged with rs 1899 from my saving account without giving any consent. I have not using any service of this company and want to terminate if any services being offered and refund my money to my saving account. Kindly refund the money urgently. I am not using any oneassist service. My saving account no is [protected] from which amount has been charged. Kindly refund the money in this account.

Jan 28, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Anuj,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we may assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Kottayam, Kerala, 686609

Cancellation of one assist membership
I am a hdfc bank credit card holder with card no ending 5110. The renewal date of my membership is 27/12/2018, i am not interested about this service and don't want this membership any more. So cancel the membership and if the amount is deducted request you to refund the amont.

Membership id: [protected]
Relationship no : 322045
Name :- rahul p k
Mobile no. :-[protected]
Credit card number ending :- 5110

Jan 24, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

OneAssist Consumer Solutions Customer Care's response Dear Rahul,

Please be informed, your membership cancellation is in process vide service request number 3825369. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. We ensure no renewal would be done for the policy.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 411002

Website: oneassist.in/category/wallet-card-theft-protection

Hi iam sumanth,

I had raised cancellation request for the service, but the representatives are harassing me by eating 30 min on call every time i call for refund and in the end says give us 48 hours...

I need refudnd asap

Neither the tollfree number nor the corporate number on their website works properly

Name: sumanth anem
Number : [protected]

Jan 3, 2019

Complaint marked as Resolved

thanks for the assistance

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 24, 2018

Updated by Sumanth Babu some one else called and asked for card number to process refund ... one assist please note this i wont share my card number,

please process cancellation and reverse the transcation in same mode

Verified Support

Dec 24, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sumanth,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3817253. Your amount 2599/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Mumbai City, Maharashtra

I have lodge claim with one assist with regards to non responsive of my touch screen, my mobile phone is not damaged but it was stop working while my son playing with it,
After my claim companies person collect my phone and after week they reject my claim and they stated rejection claim is due to damage to my handset, later they deliver my handset on my home address.

Upon receipt of handset i visited local mobile repair shop upon inspection he agreed to repair the mobile and same has been repaired by way of service and it cost me 400 rupees only. I felt like cheated because i opted for one assist services

Feb 1, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

OneAssist Consumer Solutions Customer Care's response Dear Dinesh,

We understand your concern. Please be informed, your policy of Extended Warranty cover only damage against manufacturers. Request you to refer the link to more in detail (https://amzn.to/2SgQjx9).

Regards,

Devendra,

OneAssist, Social Media Team.

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D

[email protected]

Dec 24, 2018

I have bought this Extended warranty with my Laptop on Amazon. Now when i am trying to activate it. It not getting activated. Product code is 309 and Barcode is 309MP915456. Kindly help me in getting this activated.

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Hello oneassist

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 13 nov 2018
Hdfc credit card no. [protected]
One assist relationship id : 1423261

Jan 22, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2018

OneAssist Consumer Solutions Customer Care's response Dear Arun,

We regret the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3820698. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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Dear one assist team please stop my membership otherwise i will close my hdfc credit card due to your behavior, you have deduct my amount without notification you have mentioned as per verbal discussion this is not true. Stop this membership otherwise i will close my credit card if bank is asking me reason i will told them oneassist is main reason.

Jan 21, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2018

OneAssist Consumer Solutions Customer Care's response Dear Arun,

We regret the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that, we can assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

Dec 21, 2018

Updated by Arunkataria My Mobile number- [protected]
One Assist membership ID «Field29».
One Assist Relationship ID : 1423261

Dec 21, 2018

Updated by Arunkataria Kindly refund my amount and close this account. because this is a crime without information haw can you deduct. I will cut my credit card & closed my hdfc account if they asking the reason I will explain the same. so take necessary action ASAP.

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Without my consent oneassist has deducted the amount from my credit card this time for inr 1399. And i called on the customer care to cancel this and they say is we cannot refund the whole amount according to our policy, we can only return inr 400 to you. Your company is so unethical that without taking consumers consent you deduct amount from their account. And you decide everything on someone’s hard earned money to how much to be given back. Last year you people did the same from my debit card without my consent. I have never recieved any call from you people last year for this and this year as well to have your services i have never ever requested for your services nor i want your services. Please refund my money back and i want the full refund. And attached document is my last years complain.

Jan 24, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Surgeet,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we may assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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I received sms and email from kotak mahindra bank that "a transaction of rs.1399 has been done on your kotak credit card no. Xx7590 at oneassist consumer sol on 19-dec-2018".

I have never requested for their service and have never requested an upgrade as the mail mentioned.
This has been done without my permission and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Should refrain from such acts. Further the bank in question kotak bank should also refrain from sharing customer details with such fraudulent companies. Its really annoying to say the least.

Please deactivate and refund my money asap
Date of incident : 19:12 hours. 19 dec 2018
Kotak credit card no. Xx7590

Please call me on my mobile. - +[protected]

Rahul agarwal

Jan 28, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Rahul,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3818345. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Aligarh, Uttar Pradesh, 202002

Website: [email protected]

I took membership of oneassist a couple of years ago. They have been charging my hdfc debut card annually. This year, i wrote x3 to oneassist that i did not want to renew my membership and not to charge my hdfc debit card. Yhey did not reply and instead kept on sending me reminders that my membership was due to expire. On 19.12.18 they debited my account for rs1899 for annual membership. I want my money back. My membership no with one assist is 667363.

Jan 22, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Manan,

We regret the inconvenience caused. Please be informed, your membership cancellation is in process vide service request number 3817194. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. However, we ensure no renewal would be done for the policy.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Dec 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Manan,

We regret the inconvenience caused. Please be informed, your membership cancellation is in process vide service request number 3817194. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. In case, If the amount is deducted, you will receive the refund within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Dec 20, 2018

Updated by Manan Vasenwala I have notified well before 30days. Renewal date is 19.1.19 and I informed well before 19.12.18. How come you debited my card 30 days before Renewal? And how come you don't see that I requested you not to renew my membership well before 30days. It shows mala fide.How come there are so many complaints against one assist? Not only you have to cancel my membership but to return the amount rs 1899/ from unauthorised use of my debit card.

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Address: Mumbai City, Maharashtra, 400 705

Website: transactional without knowing me

Hello there

I received sms from kotak mahendra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 5:50 19th dec 2018
Kotak credit card no. Xx2875
Oneassist relationship number : 5942674

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 23, 2018

Updated by asatpute1 I have received refund and today one of your member has called me [protected] his number and was asking for credit card details. He made transactions of 12, 000. Can you tell me who can help me?

OneAssist Consumer Solutions Complaints & Reviews

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