OneAssist Consumer Solutions Complaints & Reviews

Sir,
This is sarbeswar tarai, with relation ship no_1761595;is active plan enhanced wa privilege single plan.
Last time this plan has activated in automatically without my knowledge and amount for the same was detected automatically. Last time i had informed to discontinue this plan in future and keep it deactivated.
No longer i am no interest in this plan and this plan to be kept deactive for me.
Regards, br...

This complaint is regarding the request to cancellation for "one assist facility" which was activated under my account in hdfc bank.
I do not want your facilities which was the reason, last time i was trying to reach you through email. But on the dissatisfactory note, there was no reply from your end at that time. And now i again recieved a text about re-activating the service.

I would not like to avail this facility...

I am a hdfc bank credit card holder. The bank has auto SMARTEMI debited Rs. 623.60+Processing charges Rs.100+Gst Rs.20.88 from my credit card number ending with 3535 without my concern on date:13/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.623.60/-+charges Rs.100/-.

Oneassist relationship number : 5876833
Name...

As per my protection plan, I filed a complaint, some GPS and sound related problem was there in the mobile. all documents been posted correctly, a OneAssist pickup person suppose to be collect device, I was ready to submit phone but no one called me to pick, then I got mail, "WE HAVE RECEIVED YOUR DEVICE". In fact my phone with me and I was waiting some one will come from one assist. After 2 days I got new mail "Your device has been delivered back...

Consumer complaints logo
Menusubmit complaintsearch
Home iconhome
Question iconquestions
Faqfaq

Search
Search
Account
Messages
Notifications (1)
Complaints
Sign out
© 2018 consumer complaints forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via e-mail

Insuranceoneassist...

Hi

I raised a claim for my mobile handset iphone 8 on nov 10th. After submitting documents and handset i got a call that as per apple service center my phone will be replaced. I paid the 10% charges assuming i wil get new phone.

However when i got phone on december 3rd, i started using it assuming it is new however after 3-4 days i realised this is my new phone but instead replacement - refurbished phone.br...

I received sms from icici bank that rs.-1399/- deducted from my credit card to one assist plan. Without my permission, without any email, sms or without any call regarding renewal of plan or prior information of this type of renewal. This kind o[censored]nsolicited charging of my credit card without my concern and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date...

Hi all,
One assist is a number one fraud company in india. I don't know 'how govt has given permission.
They promise something while giving the insurance but when i raised complain no response at all. I raised claim on 11 dec 2018 but still under process. I don't know what to do. One assist is big cheater. I will not suggest any one to take insurance from here.
I will also request to one assist to resolve the claim asap....

One assist is a fraud company, what they commit at the time of selling their protection plan they don’t honour anything of it during claim processing.

I had taken phone protection plan from oneassist in nov 2017 for iphone x, at the time of buying the plan they committed that while my phone wil go for repairs i would get a replacement phone for that time frame. But when i claimed for the same the denied all their commitments....

I have purchased one assist service insurance for my refrigerator for 1400/-
After 2 months extra cooling problem arose. I complaint and immediately their engineer came for service in 2 days as committed.

Problem starts here, there engineer made multiple rounds for over one month and still problem exist. Later engineer stops responding to out calls. Once complaint back to their call call center, they are asking me...

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 14/12/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money asap.
Date of incident : 14/12/2018
Hdfc credit card no. Xx9557...

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1891 without my concern on date:15/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Name :- yadav kapil dev lalbahadur
Mobile no. :- [protected]
Credit...

I have taken an Insurance to cover up my mobile handset from damage/loss/theft. One Assist company has assured me to replace the handset if any one of the incidents happens as mentioned. I approached them 19th November 2108 and raised a service request when my mobile got damaged out of an accident. They told me to send the damaged handset and assured me for repair or replacement. I had sent the same to them but on 11/12/18, they said they...

My name is sunil naidu, i purchased mobile total protection for your company, my membership id is [protected], my device is vivo v9,
When i purchased your insurance, i was told by the promoter that i can get 2 claims in a year, as i successfully claimed at first attempt, now my device got into accidential damage, as i try to claim second time with the service id :- 3776103, i got an reply from your customer care that claim couldnt...

Hi am an kotak credit card user.. Rs1399 has been deducted on 23nov 2018 without any consent of my knowledge.. Kindly refund the amount and further i dont need the policy and i request you to cancel it.
Cardholder name - t. Priyadharshini
Crn of kotak[protected]
Card ending with - 7643
Assist relationship number - 5772492

Thanks and regards
T. Priyadharshini...

Dear sir,

I'm using hdfc credit card and i found that without any intimation you have deducted the amount of 1799 from my credit card in feb 2018 towards renewal of one assist plan.

This services was activated in 2017 but i didn't use it and i have not been informed of auto renewal. I don't like to continue this service.

Kindly cancel this plan and request you to refund the amount of rs:1799....

One assist plan was activated on 23rd oct while i opt for credit card. Since without my knowledge they deducted 1399 inr from my card, so the next day on 24th oct i called one assist to cancel the plan and refund back my money.
But one of the customer care representative called on 30th oct and spoke about discount 300 inr etc. But i strongly asked for closure of plan and refund.
And your representatives irritating over call....

My enhanced wa privilege single plan is activated on 4 dec 2018. I am not interested in this plan anymore and want to cancel it.

Also, i would like to get a refund of the membership amount which was charged from my icici bank account without my knowledge.

Amount deducted from my account was 1899/-.

Kindly refund it as soon as possible as it was charged without any consent. Given below are the...

My wa privilege single plan is auto-activated. I have complained about it to customer helpline number to resolve but it is still pending. This is a kind of customer exploitation. I m not really interested in this plan and want my money back that is charged from my icici bank.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it as soon as possible and it was charged...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 3535 without my concern on date:10/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 5876833
Name :- prabhakaran
Credit card number ending :- 3535...