OneAssist Consumer Solutions Complaints & Reviews

One assist plan — cancellation and refund

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 17/11/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 16/11/2018

Nov 17 2018
Dear sir/madam,

I'm using hdfc credit card. I was surprised to receive a message of credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 08 november 2018.

I never excepted this from hdfc bank.

Kindly cancel this plan and request you to refund the amount of rs 1899. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount or i will make a complaint on this for fraud transaction without customer information.

Regards
Ravinder kumar sharma
[protected]@gmail.com

Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist memberyou are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Hdfc bank one assist customer care o92976-07o27."
Rameshgupta[protected]

Nov 6, 2018
Cancel my one assist mef
Dear sir/madam,

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 04 oct 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Pleases deactivate one assist membership & refund me all the deducted a
Thanks and regards
Bharath
Mob no: [protected]
Hdfc one assist helpline number [protected].
Maruti dhole

Nov 5, 2018
Cancellation of one assist membership
Dear sir/madam,

I'm using hdfc credit card. I was going through credit card transaction and fou
I never excepted this from hdfc bank. First of all i was forcedcustomer's
Cancellation of one assist membership
Dear sir/madam,

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 03 november 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount or i will make a complaint on this for fraud transaction without customer information.

Regards
Maruti dhole
[protected]
Ansina mariyay78567

Nov 3, 2018
Cancellation of one assist plan
Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist membership and refund my amount rs.2999/-
Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist membership and refund my amount rs.2999/-
8 for which i shall be highly obliged.

One assist helpline number[protected]
Yuvarajan5394

Nov 2, 2018
Unauthorized deduction from credit card account
Unauthorized deduction by one assist and hdfc bank without my permission.

An amount of 1399 was deducted from my new hdfc credit card, without my knowledge.
I want full refund for the amount debited as i am not at all interested in the services offered by you.

Below are the information you may require :

Name : yuvarajan p
Card ending : xxx5940
Amount charged : inr 1399
Contact number : [protected]

Wishing to get my refund as soon as possible.

Thank you
Supriyatripati09361

Nov 2, 2018
Withdrawal money without permission
Cancel the one assist services
Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist membership and refund my amount rs.2999/-
Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist membership and refund my amount rs.2999/-
Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

Milan kumar roy
Card holdercancellation of my one assist membership and refund my amount rs.2999/-
Sir,

Goodevening,

Hdfc bank (Credit card) have been debited rs.2999/- on dated.24/05/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money through credit card ending no.3008 for which i shall be highly obliged.

One assist helpline number [protected], without my concern on date 29/10/2018 which shows mfee for one assist.
I am not interested about this service and don't want this membership, so its a request that please cancel the membership and refund this debited amount of rs. 2999.00
If it happens again i will cancel my credit card.
This is totally unacceptable from hdfc bank.
Kindly refund my money.

Regards,
Samir vadera
Card no *4460.
Deduction on 29/10/2018
Mob no [protected].
Priyanka. Parab16

Oct 30, 2018
Cancellation of one assist membership
Dear sir/madam,

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 26 oct 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount.

Thanks,
Priyanka parab

Mobile no: #
Credit card ending no: #
Deducted date 26/10/2018
Priyanka. Parab16

Oct 30, 2018
Cancellation of one assist membership
I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 26 oct 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount.

Thanks,
Priyanka parab

Mobile no: #
Credit card ending no: #
Deducted date 26/10/2018


Vijaysekharsharma7873435

Oct 25, 2018
Cancellation of one assist membership
Dear sir/madam,

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 04 oct 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount or i will make a complaint on this for fraud transaction without customer information.

Thanks and regards
Bharath
Mob no: [protected]
One assist helpline number [protected].
Manindra yarra

Oct 22, 2018
Hdfc credit card — cancellation of one assist membership
I am an hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9396 without any intimation and without my concern on date:19/10/2018. I am not at all interested in this service and don't want this membership anymore. So, please cancel the membership and refund this debited amount of rs.1399/- as soon as earliest to my account.

My name: y manindra babu

Credit card ending number: 9396
Aswani. Akkim

Oct 21, 2018
Cancellation of one assist mfee
I'm using hdfc credit card. I got a message stating that an amount of 1399/- was debited from my credit card ending with 0493 without my permission on 17/10/2018
Kindly cancel this plan and request you to refund the amount of rs 1399/-. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.

Kindly, refund my amount.

Thanks and regards
Aswani akkim
Gs2022

Oct 20, 2018
Cancellation of one assist.
I'm using hdfc credit card. I got a message that an amount of 1399/- was debited from my credit card without my permission on 17 oct 2018.

Kindly cancel this plan and request you to refund the amount of rs 1399/-. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it will happens again then i will cancel my credit card.
Kindly refund in my credit card account.

Regards gaurav shrivastava
Card *4229
Mob [protected]
Gs2022

Oct 20, 2018
Cancellation of one assist.
Dear sir, madam
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399.00 from my credit card number ending with 4229, without my concern on date 17/10/2018 which shows mfee for one assist.
I am not interested about this service and don't want this membership any more, so cancel the membership and refund this debited amount of rs. 1399.00
If it happens again i will cancel my credit card.

Kindly refund my money.
Regards gaurav shrivastava
Card no *4229
Deduction on 17/10/2018
Mob no [protected]
Teerath gurwani

Oct 17, 2018
Cancellation of one assist
I'm using hdfc credit card. I got a message that an amount of 1899/- was debited from my credit card without my permission on 10 sep 2018.

Kindly cancel this plan and request you to refund the amount of rs 1899/-. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it will happens again then i will cancel my credit card.
Kindly refund in my credit card account.

Credit card *4379

Teerath gurwani
Mob [protected]
Rajeshnandan737383

Oct 17, 2018
Cancel one assist plan
Dear customer

Greetings from oneassist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vie service request no.
#27474889& the refund will get processed in 14 working days.

Should you require any further e, please reach us athat deducted the amount of 1899 from my credit card without my permission on with out intimation

Don't buy the plans for mobile. You will never get a claim for smart phones. If you don't have insurance for mobile, you will be more careful.

Their team work for reject the claims no one have the intention to make the customer happy. You will get multiple calls but no one have the authority to resolve the issue. Their motto is "reject the claim at any cost."

Overall unhappy with their service.

I have buy refrigerator on 20thaug2018, however i am trying to call and activate the warranty extended plan, but all time site is not working while feels all the details, and they are not able to resolve my issue on call, they directly cut the call or transfers to other department where they are not receive the call till 15-20 min, and now they say your plan validity is expire. I want money back or active the plan.

Hi,
This is nagesh with the relationship number.1439878. I have sent a message to their team since one year back (2017) for the cancellation of my account with them. But still, now they are not yet canceled. This year also they deducted my money from a credit card (Hdfc).
This is the worst consumer service. They deducted my money without my permission and without my interest.

Deducted amount RS 1899 for one assist plan with out my permission,

i have called to customer care today, i faced very worst approach from them,
conversation took place more than 1 hour 30 minutes but still they are trying to convince, and did compulsion i never had any experience like this in my lifetime.
customer care name:kritiga

please don't do any compulsion its our wish to continue this plan.

Please deactivate this plan and refund my money asap otherwise i will go further step.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 3233 without my concern on date:30/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 3003797
Name :- arindam bankura
Mobile no. :- [protected]
Hdfc credit card number ending :- 3233

Dear,
1. Service request no. 3712222
dated[protected]

2. delay in verification complaint no. 374 (without providing solution marked as solved in 1 hour).
dated[protected]

3. escalated issue and complaint again filed for delay
complaint no. 3727474
dated 16-11.2018

today is seventh day and one assist is still unable to validate/verify my documents.

Why this company is serving if they can't provide proper service ???

Each customer care representative says same words with some excuses
.."it is in process..need 24-48 hrs to verify"

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 09/11/2018
Hdfccredit card no. Xx7211
Oneassist relationship number : 5677034
Mob no [protected]

I have purchased lenovo tab (Imei no. [protected]) from flipkart /online on dated[protected]. My father had used it without any complaint till 23.08.2018 from the day we got it from flipkart.

Since the purchase of this tab., i had insured this tab by one assist, on time. So, i had raised accidental claim of this product on 23.08.2018.

Thereafter, it has been repaired by lenovo authorised service center/strength services p. Ltd., delhi-110092. As per invoice no. B2c/5115/18-19 dated 10/10/2018 as informed by one assist.

I received it back against claim service request no. 3480594 on dated 15/10/2018. But, very next day, we had informed to one assist that issue raised by us w. R. T. Tab is still unresolved after making necessary payment of rs. 302 as required by oneassist.

Issue raised in the claim is that "whenever we click any photo by camera of this tab, we get mirror image of the same" from the day of incident. But, issue still persists post repair from your authorized service centre.

So, kindly help us to resolve the issue via any authorized service centre at ahmedabad through one assist.

Hello assist plan team,
I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist plan. Without my permission.
Now, i would like to know, how would you able to process without my permission? Now, want you to cancel and deducted amount to be refunded asap.

Also, i have sent stop request via sms on 05th nov 2018 but still i have received the one assist plan wallet? Why?

Name: madhuri gundeti
Mobile number : [protected]
Date of incident : 15/11/2018
Hdfc credit card no. Xx8304
Email : [protected]@rediffmail.com
Relationship number : 5676716

This company took money from me for my iphone insurance (Rs10000) and now at the time of insurance claim, they are playing by sharing some term n conditions and not giving any support for my iphone insurance.

When i asked, if no insurance, then give my money back, then they are even not giving money back and telling, i should have asked money back in 30 days of registration.
What a fraud they are and i wish, they will never get success and request consumer court to take strict actions against them.

Hi,

I'm having the icici account for almost 4 years without any issues other than this (One assist) wallet assist plan which got subscribed to my credit card with out my knowledge and i got few mails regarding this which i had mentioned below,
1. We wish to inform you that the e-mail statement for your icici bank credit card account xxxx6007 has been sent to your registered e-mail id on september 26, 2018.

Total amount due is inr 3269.52, minimum amount due is inr 170.00 and the due date is october 14, 2018.

2. We have received payment of rs. 170 on your icici bank credit card no 0000 xxxx xxxx 6826 by auto debit to your bank account xx8302 on 15-oct-18.

So as per above mail statements, two year charges were on due, since i didn't subscribed or used your so called privilege service (One-assist) till now. But bank was debiting the minimal amount (As per point 2) rs.170 monthly from my account which was totally unfair.

So kindly deactivate this one - assist service and refund my total amount
(Rs.170*12*4)=8160 which was almost three times the total due rs.3269, and cancel my total due, which is totally unfair as with out my knowledge you had subscribed to this plan.

I have placed my request for claim on 6th november and its been almost 10 days that i have been facing the issue i. E someday description is to be changed and someday reason for not having the invoice which i have already talked to mohd. Who is one of your associates and someday you need is cancelled cheque so still i'm facing the issue even after 10 days. Is this how you treat your customers by delaying it? This is the last week i'm waiting, if you pass my claim in this week its okay or else i'll be free to port my number to other service providers where they atleast value their customers.
Hoping for the confirmation and reply
Dikshant duggal

I am vimaladevi k.
I am a hdfc bank credit card holder. I am not interested about this service and don't want to continue this membership any more. So please cancel the membership as soon as possible.
Thank you

Oneassist relationship number : 3134245
Plan name: enhanced wa privilege single plan
Name :- vimaladevi k
Hdfc credit card number ending :- 4928

Hi team
This is very disappointed that one assist service is being imposed on me without my knowledge and notification and even after raising several complaints my service is not being cancelled more over your executive talks in very rudely and putting it on one an another that someone will call you and help you but nobody really help me.
Now today i raised complaint about cancelling the one assist service from my hdfc bank and complaint number is [protected]

Please cancelled this service and refund the amount as soon as possible without any further call or discussion i here by declare that i am not interested in your service.

Hi,
My service request number is 3704091
I had a gadget which was gifted to me by a collegue of mine who have worked with me for more than 1.5 years, my gadget insurance was rejected saying the bill name dosent match, i didnt see any such condition in terms and condition that says gadget which was gifted only by immideate family member is eligible for claim, i strongly belive my claim was rejected for no reason, please help me here to get my well deserved claim.

I am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending 5665 without my authorization.

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Oneassist relationship number : 2799699
Oneassist membership id: [protected]

Regards
Imaran khan

Received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan without my permission and i dont even know the company and this kind o[censored]nsolicited charging of my credit card. I am continuously calling but they not cancelling the servicing.

Please deactivate and refund my money asap

One assist complaint no : 3719018

Credit card number : 2891
Mobile : [protected]

When my hdfc credit card 416317xxxxxx5196 issue, auto activate one assist without my permission and debit fees. After one year also debit amount without permission. So i want to stop one assist and refund the amount which debit two times. I have to take legal action if not refund my money. My one assist membership id is 2852569.
As soon as possible stop the oneassit plan in my hdfc credit card and refund two times debited amount.
Debasish ghosh
Hdfc bank
Goaltore, paschim medinipore, wb