OneAssist Consumer Solutions Complaints & Reviews

Address: 175101

Dear,
1. Service request no. 3712222
dated[protected]

2. delay in verification complaint no. 374 (without providing solution marked as solved in 1 hour).
dated[protected]

3. escalated issue and complaint again filed for delay
complaint no. 3727474
dated 16-11.2018

today is seventh day and one assist is still unable to validate/verify my documents.

Why this company is serving if they can't provide proper service ???

Each customer care representative says same words with some excuses
.."it is in process..need 24-48 hrs to verify"

Dec 27, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Ankit,

Apologies for the delay. We have forwarded you concern to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Nov 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Ankit,

As per the telephonic conversation you had with the escalation team. Your handset will be dispatched today and you will receive it in 4 to 55 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 09/11/2018
Hdfccredit card no. Xx7211
Oneassist relationship number : 5677034
Mob no [protected]

Dec 19, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

OneAssist Consumer Solutions Customer Care's response Dear Anil,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3727973. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Mumbai City, Maharashtra, 382481

Website: www.oneassist.in

I have purchased lenovo tab (Imei no. [protected]) from flipkart /online on dated[protected]. My father had used it without any complaint till 23.08.2018 from the day we got it from flipkart.

Since the purchase of this tab., i had insured this tab by one assist, on time. So, i had raised accidental claim of this product on 23.08.2018.

Thereafter, it has been repaired by lenovo authorised service center/strength services p. Ltd., delhi-110092. As per invoice no. B2c/5115/18-19 dated 10/10/2018 as informed by one assist.

I received it back against claim service request no. 3480594 on dated 15/10/2018. But, very next day, we had informed to one assist that issue raised by us w. R. T. Tab is still unresolved after making necessary payment of rs. 302 as required by oneassist.

Issue raised in the claim is that "whenever we click any photo by camera of this tab, we get mirror image of the same" from the day of incident. But, issue still persists post repair from your authorized service centre.

So, kindly help us to resolve the issue via any authorized service centre at ahmedabad through one assist.

+1 photos

Dec 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

OneAssist Consumer Solutions Customer Care's response Dear Akhil,

We regret the inconvenience caused. We have forwarded your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social media Team.

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Address: Karimnagar, Andhra Pradesh, 505326

Hello assist plan team,
I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist plan. Without my permission.
Now, i would like to know, how would you able to process without my permission? Now, want you to cancel and deducted amount to be refunded asap.

Also, i have sent stop request via sms on 05th nov 2018 but still i have received the one assist plan wallet? Why?

Name: madhuri gundeti
Mobile number : [protected]
Date of incident : 15/11/2018
Hdfc credit card no. Xx8304
Email : [protected]@rediffmail.com
Relationship number : 5676716

Dec 17, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

OneAssist Consumer Solutions Customer Care's response Dear Madhuri,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3727048. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: New Delhi, Delhi, 110091

This company took money from me for my iphone insurance (Rs10000) and now at the time of insurance claim, they are playing by sharing some term n conditions and not giving any support for my iphone insurance.

When i asked, if no insurance, then give my money back, then they are even not giving money back and telling, i should have asked money back in 30 days of registration.
What a fraud they are and i wish, they will never get success and request consumer court to take strict actions against them.

Dec 17, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

OneAssist Consumer Solutions Customer Care's response Dear Atul,

We regret the inconvenience caused. Request you to share your registered contact number on [protected]@oneassist.in details. So that, we can assist you further.

Regards,

Devendra,

OneAssist, Social Media Team.

Nov 17, 2018

Updated by [email protected] [protected]

Nov 17, 2018

Updated by [email protected] Hi Devindra
We already shared below mails on once assist and no help don’t our company, that’s why raising concern here and if no solution here also, then i will file a legal case and raise on social network also.

Mail sent on : 11th Nov
We paid the money for insurance and we aren't getting services. In this case please return our money.

Also I would like to highlight one thing. The phone and insurance from our end were bought on the same date. When my phone broke we went to iZenica and they checked that by mistake they haven't issued the invoice of the phone so they issued the invoice later. I went out of town and when I returned then the iZenica shut down.

Now because of your third party vendors, I don't want to be the victim. The amount is not less.

Also please explain why one will buy the insurance after a while when it is of no use.

You guys can connect with the sales team of GIP mall Noida sales team as they can witness about this case.

Please reply asap as I would proceed further accordingly. And request you to not waste my time of insurance which is expiring soon in this communication trail.

Mail sent on 10th Nov
Hi One assist team

I purchased my iPhone X and insurance from Izenica on 3rd Dec 2017 and my phone display for broken in last month. So i registered a complaint for replacment on 8 or 9th of Oct, but last week i got call from your team that my phone insurance activated by Izenica on 6th June 2018(after 6 months) and you guys closed it wihtout my consent.
As per attached invoice, I purchased both iPhone X and insurance from Izenica on 3rd Dec 2017 and now Izenica shop is closed and i can contact only one assist and my insurance is about to expire in next month.
So, pls arrange to sort out this claim issue and arrange to replace my phone.

Nov 19, 2018

Updated by [email protected] Waiting for update from one assist

Nov 20, 2018

Updated by [email protected] No update from one assist from last 4 days, hope this company still exist.

Nov 21, 2018

Updated by [email protected] Any update OneAssist team or no reply even after 5 days

Nov 23, 2018

Updated by [email protected] No update from once assist till now, hope everyone can undertand about this company now

Nov 26, 2018

Updated by [email protected] No update from one assist till now.

Nov 29, 2018

Updated by [email protected] No update or solution by this fraud company till now

Dec 01, 2018

Updated by [email protected] No call or support by this company till now.

Dec 03, 2018

Updated by [email protected] Even owner of One assist, Subrat and Gagan received message on Messenger long back, but not Replying

Dec 04, 2018

Updated by [email protected] No update till now

Dec 05, 2018

Updated by [email protected] No call or update by OneAssist till now

Dec 07, 2018

Updated by [email protected] No update till now, anything consumer complaint do ????

Dec 11, 2018

Updated by [email protected] Nu update by this fraud company till now

Feb 02, 2019

Updated by [email protected] No update or solution by this fraud company till now

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Address: 641022

Hi,

I'm having the icici account for almost 4 years without any issues other than this (One assist) wallet assist plan which got subscribed to my credit card with out my knowledge and i got few mails regarding this which i had mentioned below,
1. We wish to inform you that the e-mail statement for your icici bank credit card account xxxx6007 has been sent to your registered e-mail id on september 26, 2018.

Total amount due is inr 3269.52, minimum amount due is inr 170.00 and the due date is october 14, 2018.

2. We have received payment of rs. 170 on your icici bank credit card no 0000 xxxx xxxx 6826 by auto debit to your bank account xx8302 on 15-oct-18.

So as per above mail statements, two year charges were on due, since i didn't subscribed or used your so called privilege service (One-assist) till now. But bank was debiting the minimal amount (As per point 2) rs.170 monthly from my account which was totally unfair.

So kindly deactivate this one - assist service and refund my total amount
(Rs.170*12*4)=8160 which was almost three times the total due rs.3269, and cancel my total due, which is totally unfair as with out my knowledge you had subscribed to this plan.

Dec 21, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

OneAssist Consumer Solutions Customer Care's response Dear Gokulakrishnan,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we may assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

Nov 22, 2019

Updated by Gokulakrishnan Velu My Registered Relationship number is 599533

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Address: New Delhi, Delhi, 110095

I have placed my request for claim on 6th november and its been almost 10 days that i have been facing the issue i. E someday description is to be changed and someday reason for not having the invoice which i have already talked to mohd. Who is one of your associates and someday you need is cancelled cheque so still i'm facing the issue even after 10 days. Is this how you treat your customers by delaying it? This is the last week i'm waiting, if you pass my claim in this week its okay or else i'll be free to port my number to other service providers where they atleast value their customers.
Hoping for the confirmation and reply
Dikshant duggal

Dec 18, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

OneAssist Consumer Solutions Customer Care's response Dear Dikshanth,

We're sorry for the delay. Please be informed, we have forwarded your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

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E

Engineer k.magesh

from Coimbatore, Tamil Nadu

Nov 15, 2018

Dear Sir please deactivate plan because your plan is very very fraud and forgery plan, useless, cheating and etc.this is last warning immediately deactivate plan if you not deactivate i while meet consumer court and action our company my account number[protected] plan id SR[protected] I'm waiting for good results

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Address: 600064

I am vimaladevi k.
I am a hdfc bank credit card holder. I am not interested about this service and don't want to continue this membership any more. So please cancel the membership as soon as possible.
Thank you

Oneassist relationship number : 3134245
Plan name: enhanced wa privilege single plan
Name :- vimaladevi k
Hdfc credit card number ending :- 4928

Dec 22, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

OneAssist Consumer Solutions Customer Care's response Hi Vimaladevi,

We regret the inconvenience caused.Please be informed, your membership cancellation is in process vide service request number 3724139. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Rampur, Uttar Pradesh, 244901

Hi team
This is very disappointed that one assist service is being imposed on me without my knowledge and notification and even after raising several complaints my service is not being cancelled more over your executive talks in very rudely and putting it on one an another that someone will call you and help you but nobody really help me.
Now today i raised complaint about cancelling the one assist service from my hdfc bank and complaint number is [protected]

Please cancelled this service and refund the amount as soon as possible without any further call or discussion i here by declare that i am not interested in your service.

Dec 17, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

OneAssist Consumer Solutions Customer Care's response Dear Rashid,

Apologies for the inconvenience caused. Request you to share your membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we can assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

Nov 14, 2018

Updated by Mohd Rashid Malik Find Credit card Number **2891
Mobile :: [protected]

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Address: 560037

Hi,
My service request number is 3704091
I had a gadget which was gifted to me by a collegue of mine who have worked with me for more than 1.5 years, my gadget insurance was rejected saying the bill name dosent match, i didnt see any such condition in terms and condition that says gadget which was gifted only by immideate family member is eligible for claim, i strongly belive my claim was rejected for no reason, please help me here to get my well deserved claim.

Dec 19, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

OneAssist Consumer Solutions Customer Care's response Dear Amarnath,

We regret the inconvenience caused. Please be informed, while buying the policy everyone receives the welcome kit through email with all the T&C's. Request you to check the mail.

Regards,

Devendra,

OneAssist, Social Media Team.

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I am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending 5665 without my authorization.

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Oneassist relationship number : 2799699
Oneassist membership id: [protected]

Regards
Imaran khan

Dec 21, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

OneAssist Consumer Solutions Customer Care's response Hi Imaran,

We regret the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3720153. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Rampur, Uttar Pradesh, 244901

Received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan without my permission and i dont even know the company and this kind o[censored]nsolicited charging of my credit card. I am continuously calling but they not cancelling the servicing.

Please deactivate and refund my money asap

One assist complaint no : 3719018

Credit card number : 2891
Mobile : [protected]

Dec 27, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 13, 2018

Updated by Mohd Rashid Malik I want my money to be refunded and deactivate or cancel the service completely as soon as possible or else I'll be bound to take it to social media

Verified Support

Nov 14, 2018

OneAssist Consumer Solutions Customer Care's response Dear Mohd,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3719018. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Nov 14, 2018

Updated by Mohd Rashid Malik Hi Team
I got a call from one of your executive neither he cancelled the Service nor he provided any help to me he kept talking one hour but didn't agree to cancelled the service even after i not interested still this service is being imposed on me, Please this is very humble request to all Cancelled this service and refund my amount as soon as possible .

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When my hdfc credit card 416317xxxxxx5196 issue, auto activate one assist without my permission and debit fees. After one year also debit amount without permission. So i want to stop one assist and refund the amount which debit two times. I have to take legal action if not refund my money. My one assist membership id is 2852569.
As soon as possible stop the oneassit plan in my hdfc credit card and refund two times debited amount.
Debasish ghosh
Hdfc bank
Goaltore, paschim medinipore, wb

Dec 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

OneAssist Consumer Solutions Customer Care's response Dear Debashish,

Greetings from OneAssist!

We regret the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3718910. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

Nov 13, 2018

Updated by DebasishGhosh I want to refund my full money which are debited two times. One is on 3.10.2017 Rs 1299 and another one is on 3.10.2018 Rs 1399.
Without any permission my money is debited two times. I have to take legal action if full money is not received.

Verified Support

Nov 15, 2018

OneAssist Consumer Solutions Customer Care's response Dear Debashish,

Apologies for the inconvenience caused. Please be informed, your membership cancellation is already processed with vide service request number 3718910. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Mumbai City, Maharashtra

Sir,

I am a hdfc bank credit card holder. The bank has auto debited rs.1899.00 from my credit card number ending with 5719, without my concern on date 25/10/2018 which shows mfee for one assist. I am not interested about this service, so cancel the membership and refund this debited amount of rs.1899.00

If it happens again i will cancel my credit card

Regards.

Vijimon k

Card ending : 5719

Deducted on :[protected]

Amount deducted :1899.00

Dec 19, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

OneAssist Consumer Solutions Customer Care's response Dear Vijimon,

We regret the inconvenience caused. Your membership cancellation is under process vide service request number 3716924. Your refund amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Please cancel the one assist service for my hdfc credit card last year october conduct the customer care she told will deactivate on december but now i noticed charge debited from my card. Please deactivate it i dont want the service.

On[protected] rs 1899/- debited from my card. One or two month before i called the customer service informed to deactivate. As per your acknowledgement in december i didnt deactivated. Next month is next renewal please deactivate it now only i noticed the renewal amount.

Phone number : [protected]
Name : m sabari subramanian.
Card number end with 0487.

Thanks,

Dec 16, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

OneAssist Consumer Solutions Customer Care's response Hi Subramanian,

We're sorry for the inconvenience caused. Please be informed, your membership cancellation is in process vide service request number 3724222. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription.

Regards,

Devendra,

OneAssist, Social Media Team.

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F

FAIZ1968

from Mumbai, Maharashtra

Nov 13, 2018

Showing blank screen since yesterday and one assist saying will take 7 days for repair where as in their customer service card nothing as such mentioned.Fleecing customers of money

want to deactivate the one assist service for my hdfc credit card - Comment #3268225 - Image #0

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want to deactivate the one assist service for my hdfc credit card - Comment #3268225 - Image #3

want to deactivate the one assist service for my hdfc credit card - Comment #3268225 - Image #4

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want to deactivate the one assist service for my hdfc credit card - Comment #3268225 - Image #6

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Address: Hyderabad, Andhra Pradesh, 500016

Dear team,
I opted for oneassist policy at the time of purchasing my mobile on 9/11/2018
I wanted to cancel the policy as i dont want this policy anymore. Also i have not read the policy guidelines as the aptronix team didnot show me the terms and conditions of the policy.
I want my refund as i am not aware of the policy guidelines
Please do the needful.
Thanks and regards,
Avinash

Dec 19, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

OneAssist Consumer Solutions Customer Care's response Hi Avinash,

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we can assist you further at the earliest.

Regards,

Devendra,

OneAssist, Social Media Team.

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My hdfc credit card was debuted without my permission with 1399 ad renewal charges. I don’t want the services as i have told multiple times over the phone and mails. Stop providing me services with my permission and which are of no use to me. Even last year when i got the my credit card these services was initiated on my card without my permission and amount was deducted. Shame on hdfc bank for supporting these kind of sham services. Cancel my services and refund my amount.
My complain no is 3705823

Dec 21, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

OneAssist Consumer Solutions Customer Care's response Dear Arpit,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3705823. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Pune, Maharashtra, 411026

Website: Consumer complaints.in

As I have called several times for deactivation of my account in one assist than to why my Balance got deducted by oneassist for auto renewal I have deactivate on 1 of Nov and auto renewal is done on 6 of nov.this types of service is given by oneassist.the thing which u r doing is type of fraud...and what kind of help u r going to give to customer.

+2 photos

Dec 19, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we may assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: New Delhi, Delhi, 110006

I was told by the executive that my mobile phone will be fully covered for 1 year, when i received the policy i was given deductions and depreciation ranging from 30% to 70%, i immediately called for request to cancel the policy and its been 8 days and they have not cancelled the same, they keep telling me it will be cancelled but also keep sending me emails to reconfirm policy and send them papers for acceptance.

They lied over the phone and i am not sure what will happen to my money, their executives called me and told me that he will not cancel the policy and nor refund, then i called again on 1800 number and they took my bank details for refund, but did not refund the money.

Dec 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

OneAssist Consumer Solutions Customer Care's response Dear Anirudh,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we may assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Dear sir, 2016 onwards activate one assist plan, that is not suitable for me would cancel my request, november 6 th my renewal date but, myself intimate before november 2 nd via e mail & one assist app after amount taken my credit card november 5th, so please cancel my membership and return my amount

Card ending 4246
Membership no [protected]
Cancellation request no 3688557 (November 2 nd)

Dec 19, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3704705. Your amount 2999/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 74

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fraud company

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iphone xr

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renewal of service without my consent

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auto renewal when I have deactivate my one assist ac.

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policy cancellation within 24 hours money refund

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one assist membership cancel - reg

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