OneAssist Consumer Solutions Complaints & Reviews

Received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan without my permission and i dont even know the company and this kind o[censored]nsolicited charging of my credit card. I am continuously calling but they not cancelling the servicing.

Please deactivate and refund my money asap

One assist complaint no : 3719018

Credit card number : 2891
Mobile : [protected]

When my hdfc credit card 416317xxxxxx5196 issue, auto activate one assist without my permission and debit fees. After one year also debit amount without permission. So i want to stop one assist and refund the amount which debit two times. I have to take legal action if not refund my money. My one assist membership id is 2852569.
As soon as possible stop the oneassit plan in my hdfc credit card and refund two times debited amount.
Debasish ghosh
Hdfc bank
Goaltore, paschim medinipore, wb

Sir,

I am a hdfc bank credit card holder. The bank has auto debited rs.1899.00 from my credit card number ending with 5719, without my concern on date 25/10/2018 which shows mfee for one assist. I am not interested about this service, so cancel the membership and refund this debited amount of rs.1899.00

If it happens again i will cancel my credit card

Regards.

Vijimon k

Card ending : 5719

Deducted on :[protected]

Amount deducted :1899.00

Please cancel the one assist service for my hdfc credit card last year october conduct the customer care she told will deactivate on december but now i noticed charge debited from my card. Please deactivate it i dont want the service.

On[protected] rs 1899/- debited from my card. One or two month before i called the customer service informed to deactivate. As per your acknowledgement in december i didnt deactivated. Next month is next renewal please deactivate it now only i noticed the renewal amount.

Phone number : [protected]
Name : m sabari subramanian.
Card number end with 0487.

Thanks,

Dear team,
I opted for oneassist policy at the time of purchasing my mobile on 9/11/2018
I wanted to cancel the policy as i dont want this policy anymore. Also i have not read the policy guidelines as the aptronix team didnot show me the terms and conditions of the policy.
I want my refund as i am not aware of the policy guidelines
Please do the needful.
Thanks and regards,
Avinash

My hdfc credit card was debuted without my permission with 1399 ad renewal charges. I don’t want the services as i have told multiple times over the phone and mails. Stop providing me services with my permission and which are of no use to me. Even last year when i got the my credit card these services was initiated on my card without my permission and amount was deducted. Shame on hdfc bank for supporting these kind of sham services. Cancel my services and refund my amount.
My complain no is 3705823

As I have called several times for deactivation of my account in one assist than to why my Balance got deducted by oneassist for auto renewal I have deactivate on 1 of Nov and auto renewal is done on 6 of nov.this types of service is given by oneassist.the thing which u r doing is type of fraud...and what kind of help u r going to give to customer.

I was told by the executive that my mobile phone will be fully covered for 1 year, when i received the policy i was given deductions and depreciation ranging from 30% to 70%, i immediately called for request to cancel the policy and its been 8 days and they have not cancelled the same, they keep telling me it will be cancelled but also keep sending me emails to reconfirm policy and send them papers for acceptance.

They lied over the phone and i am not sure what will happen to my money, their executives called me and told me that he will not cancel the policy and nor refund, then i called again on 1800 number and they took my bank details for refund, but did not refund the money.

Dear sir, 2016 onwards activate one assist plan, that is not suitable for me would cancel my request, november 6 th my renewal date but, myself intimate before november 2 nd via e mail & one assist app after amount taken my credit card november 5th, so please cancel my membership and return my amount

Card ending 4246
Membership no [protected]
Cancellation request no 3688557 (November 2 nd)

Without my confirmation one assist has been registered renewal of policy against id no. Sr[protected] & deducted rs 1899 /- from my saving account without my permission.

I don't need this plan. Please deactivate this plan and refund my money asap.

One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer.

Thanks!
Kamal kishor

It is to inform that my account with credit card has been debited by rs 1399 on 30.10.2018 by one assist without my consent whereas i was asked by the firm that your confirmation will be seeked
Before renewing the same. I am not interested to renew the membership further.
. It is requested to return my wrongly debited amount of rd 1399

Rajeev sood
[protected]

Why customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my salary a/c. I don't need this plan actually. Please deactivate this plan and refund my money asap

Name : ranjit kumar
Mob: [[protected]]
Email: [protected]@gmail.com

Kindly note i received an email from oneassist saying that my oneassist plan is going to be reactivated within the end of this month. Please note i don't want to continue this service anymore and please deactivate this service immediately. Please make sure no further charges are deducted from my account or from my credit card. Today morning, i called oneassist customer support and talked to a representative (Dipali), who mentioned that this service will automatically be reactivated and charges will be deducted from my account. How a company can reactivate a service without its ending date, without the consent of the customer? And when i asked her to deactivate this service, she started to explain me another plan which cost rs-1300. Please note i do not want to activate any service related to this company. Also, at any cost, i do not want this service to be reactivated for another year without my consent. Kindly deactivate the service immediately.

My registered mobile number is: [protected]
Membership id: [protected]
Relationship no : 3172114

I have applied for a credit card and even before i got the credit card, one assist people called me and gave wrong information saying it is mandatory i should take their service. Now after getting the card when i see my credit card statement they deducted 1890 rs. I called one assist customer care and asked them to cancel the service and refund me. They said they raised a cancel request. Its been 3 days now i didn't get any confirmation regarding the cancellation of the request and i didn't get my money back.

Sir,

I have availed oneassist membership in 2016 and requested to cancel it. And the oneassist deducted my hdfc credit card account ending with 1593 on oct-2018 of amount inr 1899 with out any communication to me in any form i. E. Sms/email/call. The deducted amount has reflected in my credit card statement.

I am not at all interested with the service and i have mailed them multiple times. As of now no received any info or communication from them. I am requesting them to cancel my oneassist membership immediately and refund the amount to my credit card account.

How they can deduct amount on my account with out any information/communication.

I am requesting the oneassist team to look into the issue and resolve at the earliest. Also please do cancel the autopay which you setup with out my consent. I am not interested in the service.

Thanks.

Regards,
Kalyani danda

I have called the customer service several times regarding the cancellation of my account with relationship number: 649231

It's been a week.

There is no response from one assist.
I don't want any refund, but i want to cancel the account and stop all the services in the future.

Also there shouldn't be any deduction of any amount from my credit card

Hi,

I'm using hdfc credit card. Without my acknowledgement, oneassist have deducted the amount of 1399 from my credit card

Transaction date description
23/10/2018 one assist mfee 1399.00

Auto-renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs: 1399. This is unacceptable that you have been repeating the same.

Deducted date: 23/10/2018
Relationship no:2892502
Name: NIZAR AHAMED
Mobile no: [protected]

Hello oneassist team

I received sms from hdfc bank at 31 oct 2018 that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. And who the hell are you to care about me.. I want my money back. Don't dare again to do this. Without permission tooking amount from my card is illegal. Till now i dont know and get any update and detail about one assist. Please must deactivate it. And revert the amount to my account. I will raise the complaints in rbi web too.

Note :
3 years i paid this kit. But till now i didn't get single voucher about it and registration process related thing. Kindly and must be deactivate and re-credit the amount my account.

Please deactivate and refund my money asap
Name: dinakaran a
Date of incident : 31/10/2018
Hdfc credit card no. Xx8723
Mobile no: [protected]
Email : [protected]@gmail.com

Details
31/10/2018 one assist mfee 1899.00 dr

Without my knowledge amount took. No deactivate details. Customer care portal also not responding for it. I was worried for it.

I make an complaints into rbi complaint portal too.

One assist has again debited rs 1377 from my hdfc credit card account. I called one assist customer care 3 months back and they assured me that i won't be charged any more for the service i am not using and has confirmed my cancellation of the plan. This time again they have charged me without intimidating me prior and i got a text from the bank "dear cardmember, oneassist membership fee has been debited on your card ending xxxx. Membership will be processed and welcome kit dispatched shortly". This is completely unacceptable.

My oneassist relationship no. Is 3015283.

Rahul dutta
[protected]

Hi, rs-1899 deducted from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asp.

My a/c number[protected]
One assist id number-sr[protected]

Make sure to deactivate this plan asp and today[protected], morning without my permission how you guys are renew one assist plan?

Regards,
Michael