OneAssist Consumer Solutions Complaints & Reviews

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 3535 without my concern on date:10/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 5876833
Name :- prabhakaran
Credit card number ending :- 3535

My enhanced wa privilege single plan is auto renewed on 20.11.2018. I am not interested in this plan anymore and want to cancel it.

Also, i would like to get a refund of the membership amount which was charged from my hdfc bank credit card.

Amount deducted from my card is 1899/-.

Kindly refund it as soon as possible as it was charged without any consent. Given below are the details of membership.

Plan name: enhanced wa privilege single plan
Relationship no: 625850
Name: dhiman kumar bose

My oneassist plan is auto renewed. I am not interested in this plan and want my money back that is charged from my hdfc debit card.
My plan is enhanced wallet assist premium single plan and money deducted 2599/- from my bank account. Kindly refund it soon as it was charged without any consent.
Relationship no - 3228102
Plan - wallet assist premium single
Name - raj kumar. R

One assist chor company hai ny service requestt no is 3675997 ye phone le jate hai or phne dete ni chor company hai sale insurance company ke approval ke liye 3 din mange the 5 din ho chuke hai daily call krye raho bs aj ka wait krlo aj ka wait krlo bs yahi bolte hai ssle ye company wale or call krte ni hai mail dalne pr fr kehte hai mail pr i discuss you and mail krne pr mail ka koi reply bhi ni dete 5-6 din lgate hai mail krne pr

Dear one assist team,

This is in discussion with you, as on yesterday 10 dec 2018.

I want to declare that i am not in possession of invoice of my ipad for which this claim is pending.

I hereby declare that :
1 - i am not in possession of the invoice of i pad bearing mei no - f9ftc2c4hlf9
2 - i cannot get a fresh copy from the dealer from where i bought it.
3 - i had bought it from izenica, shipra mall, gzb 201114.
4 - izenica has closed all of its outlets in india.

You are hereby requested to proceed without the invoice of this device.

A - it is also understood that as an insurance company you had insured this device with the invoice copy.
B - it is humanly possible that one copy of this invoice is in your records too.
C - your company, one assist, had a tie up with izenica, thus it becomes your legal responsibility to produce the invoice.
D - thus it is expected that you will stop harassing me for the pendency of the claim and process it on priority basis.

Note : copy of this mail is marked to consumer bureau @ noida and my lawyer for their records for further actionable, if required.

Regards
Puneet lamba
[protected]

My WA Privilege Single plan is auto activated. I have complained on your custumer helpline number to resoleve my complaint and they said it will refund within 7 working days but it is still panding i again talked to your helpline number and they are saying that it will be unable to refund my amount. What rubbish you are doing sir? This is a kind of custumer exploitation. i m not really interested in this plan and want my money back that is charged from my ICICI bank.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it as soon as possible and it was charged without any consent.

Relationship no. : 3253579
Plan name: enhanced wa privilege single plan
Name : Yash Sharma

My mobile liquid damage on 5 dec and i complain on one assist website and upload document and then call me and say your mobile pick up and repair in 15 day.. But today they call me and say your mobile not cover in insurance
My insurance details on below

Mail id : [protected]@gmail.com
Complaint number : sr 3777377
Contact number : [protected]

I have given a request for cancellation of one assist last yet november
They have auto debited my hdfc credit card this year also
I have informed the bank and subsequently to one assist
The persy from cancellation department called me from one assist and spoke very arrogantlty.
He asked me proof of my last year cancellation which i don't have as i have done over phone
He also told i should give a cancellation request for every year
I request you to cancely membership
C. Sivakumat
[protected]

I have received a call from axis bank today. I just don't want the subscription and please cancel my subscription for my axis visa card ending with 1332. It has been noticed that the money charged @1899 for the same.

Relation ship number is 5839997.

Hence, cancel the subscription and refund the same into my account. I am waiting for confirmation of deletion of this service and also refund the money @1899.

2 months back, one assist was activated wallet protection plan without any intimation, that time i was told to stop service. So they told, we will not refund on cancellation, if you degrade plan then some money refunded. Today i need assistance for wallet protection. Customer care is arrogant and they feel stop service account, rather provide service. I need full refund, because they failed assist.

Relationship no: 5374340

I have applied for a credit card of kotak mahindra bank and i had received the same few days back. I received an sms to my mobile no. (I. E)."transaction of rs, 1399 has been made on kotak credit card on 08 dec 2018 on one assist."

The above mentioned one assist solutions company has debited my credit card account without giving any information. I am not given any request and any confirmation from my end.

Further, i don't want any assistance from the above referred company.

Hence i request you to refund the amount rs.1, 399/- to my credit card account, immediately.

My i'd is[protected]

Regards,
Akash salunke
[protected]

Please cancel my plan. I have purchased it by mistake and i have no intention of paying for it for one year. I thought it was an icici scheme. I don't know how this company got my details and didn't say anything about this plan being offered by a 3rd party company. The company is not honest at all.

Plan number : 5856577
Icici account : xxxx0340
Mobile : xxxx394

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my icici debit card.
My plan is enhanced wa privilege single plan and charge deducted 1899/- from account. Kindly refund it soon as it was charged without any consent.
Sr - 1493034
Plan - enhanced wa privilege single plan
Name - kishor kumar bharti

I want to deactivate my one assist account asap. Please do not perform any transactions from my account.
This is the second time when my amount got debited rs. 1399 for one assist fee, for which i am not interested to use this service and i have not given any request to activate this service. As last year also i had many calls and requested to one assist customer care to stop this service and refund me my full amount, which they didn't listen and didn't stop this service and said this plan will be cancelled in one year. But, again i got to know that rs. 1399 has been debited from my november month's credit card statement again for one assist which is again without any consent and again n again telling to stop this service, you guys enabled this service which is not acceptable at all. Please refund my full amount which got debited for this year one assist i. E. Rs. 1399 and stop this service. I spoke to customer care 4-5 days back. Please stop to make customers fool by activating these services from your end.

While buying the insurance on 6th december 2017 from one assist i was promised a few benefits that i am not getting now when i am claiming the insurance. Also the company representative misinformed me a few things just to let me buy the insurance.
Now again when i raised the claim request for my damaged phone they submitted the form my claim request and after submitting the form they are telling me that my claim will get rejected due to their policy.
When i asked them to cancel the claim request they asked me to drop a mail regarding the same and it'll get cancelled in within 48 hours which didn't happened and it's been 3 days already.
Then my phone got damaged again so i asked them if i can raise a new claim request for my new damage even if my first request is open, they said that yes i can file a new claim request and when i called the customer care for filing a new claim request they said that i can't raise a new one until the first one is closed.
I went on google to search for the reviews on the services of one assist and i got to see that everyone is disappointed for their fraud. They are bluffing with their customers and fooling them and looting their money in the name of insurance.
They don't provide the claim by saying it's their policy, change their policy anytime, change their plans in the middle and don't inform their customer and then deny taking any responsibility and keep saying sorry and they can't do anything.
My one assist membership id: [protected]
Name: bhavesh singh dogra
Registered number: [protected]
Amount i paid for my insurance: rs 1300/- approx.
My handset covered under insurance: mi redmi note 4 black
My claim request number: 3765035
My registered mail id: [protected]@gmail.com
The complaint mail id they have provided: [protected]@oneassist.in
I request you to please take an appropriate action to stop their fraud.

I have been trying to file a claim for my damaged phone since yesterday. After filling up 3 steps its not moving to the 4th step. I don't understand why this is happening thus denying my option to file my claim through the online process within the stipulated time. After the 3rd step... It is not asking to continue.. It shows only back as an option. I hope this is not going to hamper my filing the claim within the stipulated time period. This should not be used as a tool to refuse my claim

I have salary account in icici bank from last 3month.
A call received by me from oneassist on 29november 2018 the sales executive said this is compulsary plan you have to buy this is information call to you that an amount of rs 1899 will be deducted. I said i don't want to buy this plan but he again said you have to buy it is compulsory. I don't give any permission inspite of my non-approval they deducted rs 1899.

My a/c no. Is[protected]
Registered mobile no. [protected]

I request you to deactivate this plan and initiate my refund asap otherwise i will lock complaint against you people.

Hii,
Can you please cancel the one assist plan and Refund the money.
And without asking my permission for renewal of one assist plan, you people have done the renewal.I wanted to cancel the plan and Please refund the money 1899/- rupees deducted from icici savings account.

one assist relationship number:SR[protected]
Date of the Incident : 04th December 2018

Please register the complaint and solve the issue.

Thanks,
Kusuma

Without my consent, they renew insurance with their charge on my credit card account.

On contacting customer care, instead of cancelling it, they just keep recommending to continue it and keep delivering lecture.

Surprisingly, they says this is must for me and i'm not serious with my hard owned money if i don't take their policy.. Strange!!! Hope hdfc is listening too..

Hi all,

I want to deactivate my one assist account asap. Please do not perform any transaction from my account.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Name: arani chakraborty
Relationship no:651184