OneAssist Consumer Solutions Complaints & Reviews

I have received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap...
My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will no more as a icici customer. Thanks!

I received sms from icici bank today that rs-1899/- deducted from my bank account to one assist membership fee. Icici customer rang information. I don't even know the company and this kind o[censored]nsolicited charging of my icici bank and use of my bank account by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money enhanced wa privilege single plan
Policy no.;-sr[protected]
Name: keyur r sojitra
Date of incident : 03/11/2018
Icici account no. Xx4982
Mobile no: [protected]
Email : [protected]@gmail.com.

Details
03/11/2018 one assist mfee 1899.00 dr

Myself vipin singh nainwal


One assist plan — cancellation and refund


I checked my credit card statement and found1399/- deducted from my credit card to one assist plan on 17/10/18. Without my permission.. I also didnt recieve a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 17/10/2018
Hdfc credit card no. Xx4352

Hi, i received a message that rs-1899/- has been debited from my credit card to one assist plan without my concern. I do not need any such service and request you to kindly cancel the service and refund the amount in my cc.
I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 16.33hrs. 22 october 2018
Kotak credit card no. Xx9635
Oneassist relationship number: 5554470

I had got email from one assist
Saying my wallet asist membership will get auto renewed in 15 days
Which i don, t want.
So please deactivate my membership as soon as possible
Last i had also requested their call centre to deactivate my membership but still it is active
Name - nitin kumar dwivedi

My email id - nitin. [protected]@gmail.com
Mobile no. [protected]

I am a kotak bank cardholder and this is with respect to auto-renewal of one assist membership without my permission. Please cancel my membership. I no longer wish to use your services and i don't want an auto-renewal and auto-debit of rs. 1299/- on november 3, 2018.

Following are my membership details:

Oneassist relationship number: 607238
Membership id: [protected]

Request you to take the necessary action on an urgent basis.

Hi
I am g v v s chandra sekhar. I am auser of hdfc credit card. On 31st october 2018, rs. 1899/- was deducted on my card and the transaction details are only showing when i am logging through net banking option. The transaction was being made for one assist plan. I had received no sms or email regarding this but the customer care team alleged that they have sent an email communication 45 days prior, but when asked them the details of the mail they deferred.
I am strongly objecting to this and requesting to refund the balance on immediate effect. I discussed this issue with the executive of customer care and they are not giving me an answer when asked about the refund amount that is charged on my card without my consent.
If no immediate action will not be taken then have to go for the further required action.
Now however when i confronted the customer executive through chat they have raised request of cancelling the plan (Service request number:3688581) but didn't give any answer on my refund status.

Hi,

I'm using hdfc credit card. Without my acknowledgement, oneassist have deducted the amount of 1399 from my credit card

Transaction date description
26/10/2018 one assist mfee 1399.00

Auto-renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs: 1399. This is unacceptable that you have been repeating the same.

Deducted date: 26/10/2018
Name: vivek paliwal
Mobile no: [protected]

Hi sir/mam,
Oneassist service activate a security plan on my kotak credit card from 30 october 2018 without any information. They are deduct charged 1399rs for this service on my credit card without my permission. I have not applied for this service for this year. When i complain for this and try to get refund this amount. They are saying this amount is not refundable. It is totally fraud with me. I do not want this service and not apply for this service. My complain number : 3683158
Oneassist
One assist help line number : [protected]
Oneassist number that contact from me after complain:[protected]

Hello sir/madam,

I didn't got any call from one assist regarding their plan renewal, But they charged me Rs.1299 towards for one assist subscription. I just don't want the subscription and please cancel my subscription and credit the amount back to my HDFC credit card ending with 7089, Other wise cancel my credit card.
kindly refund and deactivate this service on urgent basis. "Don''t activate this type of service in future."

I am not happy with your service I have not opted for this policy and please refund my money back as soon as possible.

Hi,

I'm using hdfc credit card. Without any intimation, you have deducted the amount of 1899 from my credit card

Transaction date description
26/10/2018 one assist mfee 1899.00
One assist membership id [protected]

Auto-renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs: 1899. This is unacceptable that you have been repeating the same.

Deducted date: 26/10/2018
Name: daulat wadhwani

I had taken one year extended warrenty of water purifier through amazon but today i. E on 30th oct 18 arround 17.51 a lady called me regarding this i just said i m in trining called me after 7pm without any reply from back end i heared laughfing sound which is totally embrassing me and i felt insulted the way she behaved infact my concentration turned and i felt was i said something wrong to lady or i used words which is un ethical. Infact i also belongs to some reputed organisation and i also know how to talk with customers infact this was rediculous for the immage of the organisation. So kindly looked into the matter seriously. I[censored] have recording facility then immedietly act upon ot for the sake o[censored]r organisation other wise the messege implies negetive impression about ur organisation.

I am not interested in your one assist plan and want my money back. I already tried many times for cancellation but there was no response from you. And deducted my money from my credit card. I want you to refund my money as soon as possible. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: 5577512

Cancellation of one assist membership
Dear sir/madam,

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on this month oct 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount or i will make a complaint on this for fraud transaction without customer information

Regards
Anuvidhyalakshmi r
[protected]

Dear sir/madam,
I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1899 from my credit card without my permission on 26 oct 2018.

I never excepted this from hdfc bank. First of all i was forced for this subscription on personal loan, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1899. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

Kindly, refund my amount.

Thanks,
Priyanka parab

Mobile no: [protected]
Credit card ending no: 5311
Deducted date 26/10/2018

Still now nothing happened.. Now i feel seek and tired to geting resolution about this... One assist you are cheater company ever i have seen.. You blackmail to bank account holder.. And you think you are right but you totally wrong.. You never want to give back refund amount to custmer who get this insurance without any information and you activate this insurance without account holder permisson... I truly never give any permisson to active this insurance and even i dont know jow to active and not know about this company.. Please give my money back before i take any high level legal action against you.. Please consider this hopefully.. And give my money back in my bank account..

I have requested one assist team to terminate my plan over call and mail also but customer care representative is not ready to discontinue. He is insisting again and again and suddenly disconnected phone from their end and when again i am calling customer care then they are telling concern team will call back again.
Now i am feeling helpless can't understand how to deactivate this plan. Today also i have called them but they are telling same thing.

Hi,

I am a hdfc bank credit card holder. The bank has auto debited rs 1899 from my credit card number ending with 7297without my authorization on date:25/oct/2018.

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Registered mobile : [protected]

Regards,
Ramakrishnan. S

I am an account holder of hdfc and you have activated one assist insurance plan with my account credit card on 23/10/2018 and have deducted rs-1399/- from my account without informing about the service fee. As such i have called in your service help line on 25/10/2018 and has registered complain for cancellation of the above noted service but still now you dont cansel it and you delay for this and i say your department
Call that my final decioson is cansel this insurance and give my money back but the amount which has been deducted from my account has not been refunded to my account.. My complain through call is within "free look-in period" as such 100% refund of the service fee deducted is demanded. So do the needful as soon as possible.. Give my money back immediately otherwise i doing claim against you in consumer care and sharing detail social media..

On[protected] i have purchased your plan of rs.310/- which will cover insurance for ro water purifiers above rs.5000/- through amazon.in. I was provided with a activation code [protected]. When i try to activate, the brand name 'purolite' was not there in the list of brands for which coverage is available. I was unable to activate. Hence i request a refund of my amount.