OneAssist Consumer Solutions Complaints & Reviews

I have requested the company not to deduct the renew fee and deactivated the account but they have deducted without my consent and now they are abusing. I have the rights to tell not to deduct but now they are not willing to refund. Amount is 2599/- they say they will protect against online fraud but I am very scared of them.
I need my full refund.
Customer ID:3019626

I had no support from one assist when i lost my wallet with various cards, rc, dl, medical insurance cards. My mobile number [protected] was not even registered and no help provided. I requested to cancel my membership from hopeless service. I have been charged yearly fee of rs 1899 on 3 nov 2018 fm hdfc bank. I want the refund forthwith.
Wg cdr dk bhardwaj

Hello team,

In next 5 days my one assist plan is going to renew. However i dont want to continue the serivice. So requesting you not to renew mu subscription and also dont deduct any money. I have sent email to you 3 to 4 times however you have not responded to it. So consider this as my cancellation request.

Relationship no: 3047577
Plan name: enhanced wa privilege single plan

Please cancel my membership asap.

Regards
Shanmuganathan

It has been more than 4 months i have applied for a claim on oneassist. But they haven't processed it. Everytime they are bringing one or the other reason of not processing the claim. All lies. I have been a loyal customer to one assist since 3 years. Poor customer service. They take more than 10 days to respond on an email. They were very responsive at the time of sale, but no response. Even the senior executives at oneassist don't reply. No one is ready to take responsibility.
I am stuck for dealing with oneassist.

Hi team,

Yesterday i. E. 3 nov 2018 i received a sms from one assist that some policy wa power single plan of rs 1399/- has been deducted from my account without even informing me. But on the month of ocyober i made several calls to deactivate the plan. Even i received asms from one assist that the plan will be deactivated. But just a day after that this rubbish plan was again activated and the money was also deducted. My rejection for the plan was clearly recorded in the call. If you wish i can also send you that. Inspite of my refusal you did the same thing.
What kind of joke is going on?
What kind o[censored]nprofessional behaviour is this.
This kind o[censored]nsolicited charging of my credit card and use of my credit card by the company is a criminal act.
Please deactivate and refund my money asap.

And please do not activate any unnecessary plans without asking the customer.

Sr[protected]
Relatonship no 3009951

Kindly take this on priority.

Regards
Shraddha

I submitted a request for plan cancellation and was told that i would receive 50% of the paid amount back. The plan has already been cancelled and now i am being informed that i wouldn't be getting any money back because i filed a claim (Which was cancelled.) i have audio recordings of the call with the guy from their cancellation department who clearly says that i would be getting 50% of the money paid i. E. ₹512 back. My membership id is [protected] please help me

Sirs,

I recd sms from icici bank that rs-1899/- deducted from my debit card to one assist "enhanced wa privilege single plan".

This was activated without my consent last year and lost rs.1899.00. Did not get refund so far. Auto debit renewal made without any consent on 3.11.2018.

Seek your help in deactivation & refund of rs.3798/- immdly

I subscribed to one assist a couple of years ago on a nudge from icici bank. However, i don't require the service as i've told their representatives a couple of times especially during the last six months or so.

They always ask me to call on the toll free number but they never answer and "all their customer representatives are busy".

I received an email that one assist will be auto-renewed and so i sent them an email. Screenshot attached. (Req 3692588)

I just got an sms that services have been renewed and that the amount rs. 2499 has been deducted. This is despite me being very clear about my intent to deactivate but i cannot reach a representative.

I would like a refund and would like my one assist plan to be deactivated and never be activated again. I would like this to be done as soon as possible because i have already asked them to do it multiple times.

Thank you.

Hi

Myself shruti vithal naik. I am using hdfc credit card. Without my consent or without intimation rs. 1399 /- was charged as one assist membership fee.
I do not wish to renew this pls, infact earlier also i didn't wanted this service but still they activated it and my money was deducted. This time also the same thing happened. Why you people deduct money without any consent of the person. This is really unacceptable.

Tried calling several times to customer service but no use.

I want this service to be cancelled and my money to be refunded in my account asap.

Name - shruti vithal naik
One assist user id - 2853184
Credit card no -, [protected]

I have received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap...
My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will no more as a icici customer. Thanks!

I received sms from icici bank today that rs-1899/- deducted from my bank account to one assist membership fee. Icici customer rang information. I don't even know the company and this kind o[censored]nsolicited charging of my icici bank and use of my bank account by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money enhanced wa privilege single plan
Policy no.;-sr[protected]
Name: keyur r sojitra
Date of incident : 03/11/2018
Icici account no. Xx4982
Mobile no: [protected]
Email : [protected]@gmail.com.

Details
03/11/2018 one assist mfee 1899.00 dr

Myself vipin singh nainwal


One assist plan — cancellation and refund


I checked my credit card statement and found1399/- deducted from my credit card to one assist plan on 17/10/18. Without my permission.. I also didnt recieve a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 17/10/2018
Hdfc credit card no. Xx4352

Hi, i received a message that rs-1899/- has been debited from my credit card to one assist plan without my concern. I do not need any such service and request you to kindly cancel the service and refund the amount in my cc.
I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 16.33hrs. 22 october 2018
Kotak credit card no. Xx9635
Oneassist relationship number: 5554470

I had got email from one assist
Saying my wallet asist membership will get auto renewed in 15 days
Which i don, t want.
So please deactivate my membership as soon as possible
Last i had also requested their call centre to deactivate my membership but still it is active
Name - nitin kumar dwivedi

My email id - nitin. [protected]@gmail.com
Mobile no. [protected]

I am a kotak bank cardholder and this is with respect to auto-renewal of one assist membership without my permission. Please cancel my membership. I no longer wish to use your services and i don't want an auto-renewal and auto-debit of rs. 1299/- on november 3, 2018.

Following are my membership details:

Oneassist relationship number: 607238
Membership id: [protected]

Request you to take the necessary action on an urgent basis.

Hi
I am g v v s chandra sekhar. I am auser of hdfc credit card. On 31st october 2018, rs. 1899/- was deducted on my card and the transaction details are only showing when i am logging through net banking option. The transaction was being made for one assist plan. I had received no sms or email regarding this but the customer care team alleged that they have sent an email communication 45 days prior, but when asked them the details of the mail they deferred.
I am strongly objecting to this and requesting to refund the balance on immediate effect. I discussed this issue with the executive of customer care and they are not giving me an answer when asked about the refund amount that is charged on my card without my consent.
If no immediate action will not be taken then have to go for the further required action.
Now however when i confronted the customer executive through chat they have raised request of cancelling the plan (Service request number:3688581) but didn't give any answer on my refund status.

Hi,

I'm using hdfc credit card. Without my acknowledgement, oneassist have deducted the amount of 1399 from my credit card

Transaction date description
26/10/2018 one assist mfee 1399.00

Auto-renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs: 1399. This is unacceptable that you have been repeating the same.

Deducted date: 26/10/2018
Name: vivek paliwal
Mobile no: [protected]

Hi sir/mam,
Oneassist service activate a security plan on my kotak credit card from 30 october 2018 without any information. They are deduct charged 1399rs for this service on my credit card without my permission. I have not applied for this service for this year. When i complain for this and try to get refund this amount. They are saying this amount is not refundable. It is totally fraud with me. I do not want this service and not apply for this service. My complain number : 3683158
Oneassist
One assist help line number : [protected]
Oneassist number that contact from me after complain:[protected]

Hello sir/madam,

I didn't got any call from one assist regarding their plan renewal, But they charged me Rs.1299 towards for one assist subscription. I just don't want the subscription and please cancel my subscription and credit the amount back to my HDFC credit card ending with 7089, Other wise cancel my credit card.
kindly refund and deactivate this service on urgent basis. "Don''t activate this type of service in future."

I am not happy with your service I have not opted for this policy and please refund my money back as soon as possible.

Hi,

I'm using hdfc credit card. Without any intimation, you have deducted the amount of 1899 from my credit card

Transaction date description
26/10/2018 one assist mfee 1899.00
One assist membership id [protected]

Auto-renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs: 1899. This is unacceptable that you have been repeating the same.

Deducted date: 26/10/2018
Name: daulat wadhwani