OneAssist Consumer Solutions Complaints & Reviews

I received sms from icici bank that rs.-1399/- deducted from my credit card to one assist plan. Without my permission, without any email, sms or without any call regarding renewal of plan or prior information of this type of renewal. This kind o[censored]nsolicited charging of my credit card without my concern and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 17:31 hrs. 8 dec 2018
Icici credit card no. Xx1002
Oneassist relationship number : 3223265

Hi all,
One assist is a number one fraud company in india. I don't know 'how govt has given permission.
They promise something while giving the insurance but when i raised complain no response at all. I raised claim on 11 dec 2018 but still under process. I don't know what to do. One assist is big cheater. I will not suggest any one to take insurance from here.
I will also request to one assist to resolve the claim asap.

One assist is a fraud company, what they commit at the time of selling their protection plan they don’t honour anything of it during claim processing.

I had taken phone protection plan from oneassist in nov 2017 for iphone x, at the time of buying the plan they committed that while my phone wil go for repairs i would get a replacement phone for that time frame. But when i claimed for the same the denied all their commitments.

My phone got damaged on 4-5th nov and after so many follow ups they finally agreed to give a claim to me on 29th nov. When my phone was delivered to them for repairs they didn’t provide any information about the repairs and just asked me to deposit 1400/-

I got my phone back on 11 dec, when i checked my phone the gps location wasn’t working and touch was also not working. I reported the same on their toll free number, and guess what they clearly told me that it is not their concern. They just had to replace screen and they did that.

I am pretty sure the screen that they have replaced is unauthentic and it is clearly fake because my phone’s touch is not working. It feels like a local chineese screen has been installed in my phone.

I want justice in this, i have bought such an expensive protection plan and this is how they will treat me??!!

I want this complaint to escalate to their founders/mds so that they should be aware how their customers are suffering because of their false deeds.

My registered details with oneassist is as follow:

Phone no. : [protected]

Name: radha govind automobiles (Sanchit goel)

I want immediate action on this plea, i am seriously feeling so harassed by oneassist. They have clearly cheated me by their fraud commitments.

Hoping for immediate response.

Thanks

Sanchit goel
[protected]

I have purchased one assist service insurance for my refrigerator for 1400/-
After 2 months extra cooling problem arose. I complaint and immediately their engineer came for service in 2 days as committed.

Problem starts here, there engineer made multiple rounds for over one month and still problem exist. Later engineer stops responding to out calls. Once complaint back to their call call center, they are asking me to raise new request. As request is closed. Now we cannot open it back.

Later i raised another fresh request for same problem, now another engineer came. And he confirmed problem is resolved. Now there will not be extra cooling. But problem did not solve, then again came and said some sensor is not working will come back in 2 days. But no response. I called back call center, they said we will escalate to area manager but still no response. It's more than 2 weeks i have not received any response from company nor from engineer.

Now not sure why i purchased their service insurance.

My insured product id is hs[protected]

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 14/12/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money asap.
Date of incident : 14/12/2018
Hdfc credit card no. Xx9557

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1891 without my concern on date:15/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Name :- yadav kapil dev lalbahadur
Mobile no. :- [protected]
Credit card number ending :- 1981

I have taken an Insurance to cover up my mobile handset from damage/loss/theft. One Assist company has assured me to replace the handset if any one of the incidents happens as mentioned. I approached them 19th November 2108 and raised a service request when my mobile got damaged out of an accident. They told me to send the damaged handset and assured me for repair or replacement. I had sent the same to them but on 11/12/18, they said they can only pay 12000/- or return the handset without any repair/replacement. They actually false selling the insurance product to me while buying my I Phone SE model. I am totally upset. This is a real fraud or forgery thing happened to me. I hope this consumer complaints forum will take up this issue and help me out.

My name is sunil naidu, i purchased mobile total protection for your company, my membership id is [protected], my device is vivo v9,
When i purchased your insurance, i was told by the promoter that i can get 2 claims in a year, as i successfully claimed at first attempt, now my device got into accidential damage, as i try to claim second time with the service id :- 3776103, i got an reply from your customer care that claim couldnt be complete as they are third party and company is not approving, but at the time of purchase they provided me irrevelant information about the terms of the insurance, as the first claim was the same accidental damage and it was succesfully claimed, i request you to look over the matter and revert back as soon as possible

Hi am an kotak credit card user.. Rs1399 has been deducted on 23nov 2018 without any consent of my knowledge.. Kindly refund the amount and further i dont need the policy and i request you to cancel it.
Cardholder name - t. Priyadharshini
Crn of kotak[protected]
Card ending with - 7643
Assist relationship number - 5772492

Thanks and regards
T. Priyadharshini

Dear sir,

I'm using hdfc credit card and i found that without any intimation you have deducted the amount of 1799 from my credit card in feb 2018 towards renewal of one assist plan.

This services was activated in 2017 but i didn't use it and i have not been informed of auto renewal. I don't like to continue this service.

Kindly cancel this plan and request you to refund the amount of rs:1799. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.

Deducted date : 9th feb 2018
Name : juliet lopez
Card ending number : 8663
One assist member id : 170732

One assist plan was activated on 23rd oct while i opt for credit card. Since without my knowledge they deducted 1399 inr from my card, so the next day on 24th oct i called one assist to cancel the plan and refund back my money.
But one of the customer care representative called on 30th oct and spoke about discount 300 inr etc. But i strongly asked for closure of plan and refund.
And your representatives irritating over call. It's your representative's mistake and the plan continued for a month. I gonna file a lawsuit against the company else refund back my money.

My enhanced wa privilege single plan is activated on 4 dec 2018. I am not interested in this plan anymore and want to cancel it.

Also, i would like to get a refund of the membership amount which was charged from my icici bank account without my knowledge.

Amount deducted from my account was 1899/-.

Kindly refund it as soon as possible as it was charged without any consent. Given below are the...

My wa privilege single plan is auto-activated. I have complained about it to customer helpline number to resolve but it is still pending. This is a kind of customer exploitation. I m not really interested in this plan and want my money back that is charged from my icici bank.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it as soon as possible and it was charged without any consent.

Relationship no. : 3261832
Plan name: enhanced wa privilege single plan
Name: deepti chauhan

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 3535 without my concern on date:10/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 5876833
Name :- prabhakaran
Credit card number ending :- 3535

My enhanced wa privilege single plan is auto renewed on 20.11.2018. I am not interested in this plan anymore and want to cancel it.

Also, i would like to get a refund of the membership amount which was charged from my hdfc bank credit card.

Amount deducted from my card is 1899/-.

Kindly refund it as soon as possible as it was charged without any consent. Given below are the details of membership.

Plan name: enhanced wa privilege single plan
Relationship no: 625850
Name: dhiman kumar bose

My oneassist plan is auto renewed. I am not interested in this plan and want my money back that is charged from my hdfc debit card.
My plan is enhanced wallet assist premium single plan and money deducted 2599/- from my bank account. Kindly refund it soon as it was charged without any consent.
Relationship no - 3228102
Plan - wallet assist premium single
Name - raj kumar. R

One assist chor company hai ny service requestt no is 3675997 ye phone le jate hai or phne dete ni chor company hai sale insurance company ke approval ke liye 3 din mange the 5 din ho chuke hai daily call krye raho bs aj ka wait krlo aj ka wait krlo bs yahi bolte hai ssle ye company wale or call krte ni hai mail dalne pr fr kehte hai mail pr i discuss you and mail krne pr mail ka koi reply bhi ni dete 5-6 din lgate hai mail krne pr

Dear one assist team,

This is in discussion with you, as on yesterday 10 dec 2018.

I want to declare that i am not in possession of invoice of my ipad for which this claim is pending.

I hereby declare that :
1 - i am not in possession of the invoice of i pad bearing mei no - f9ftc2c4hlf9
2 - i cannot get a fresh copy from the dealer from where i bought it.
3 - i had bought it from izenica, shipra mall, gzb 201114.
4 - izenica has closed all of its outlets in india.

You are hereby requested to proceed without the invoice of this device.

A - it is also understood that as an insurance company you had insured this device with the invoice copy.
B - it is humanly possible that one copy of this invoice is in your records too.
C - your company, one assist, had a tie up with izenica, thus it becomes your legal responsibility to produce the invoice.
D - thus it is expected that you will stop harassing me for the pendency of the claim and process it on priority basis.

Note : copy of this mail is marked to consumer bureau @ noida and my lawyer for their records for further actionable, if required.

Regards
Puneet lamba
[protected]

My WA Privilege Single plan is auto activated. I have complained on your custumer helpline number to resoleve my complaint and they said it will refund within 7 working days but it is still panding i again talked to your helpline number and they are saying that it will be unable to refund my amount. What rubbish you are doing sir? This is a kind of custumer exploitation. i m not really interested in this plan and want my money back that is charged from my ICICI bank.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it as soon as possible and it was charged without any consent.

Relationship no. : 3253579
Plan name: enhanced wa privilege single plan
Name : Yash Sharma

My mobile liquid damage on 5 dec and i complain on one assist website and upload document and then call me and say your mobile pick up and repair in 15 day.. But today they call me and say your mobile not cover in insurance
My insurance details on below

Mail id : [protected]@gmail.com
Complaint number : sr 3777377
Contact number : [protected]