OneAssist Consumer Solutions Complaints & Reviews

I am a HDFC bank debit card holder .I have received a message on 28/9/18 where my One Assist membership get's auto-renewed and the amount gets debited from my account.
I am not interested about this service and don't want this membership any more. I have even mailed to [protected]@oneassist.in regarding cancellation of my membership, but got no response.
So, please cancel my One Assist membership.

OneAssist Relationship Number : 1327366
Name :- Pravallika
Debit Card Number Ending :- 5728

Hello,

I have received sms from icici bank that is rs 999/- deducted from my credit card to one assist plan without my permission. I also got a mail from one assist team. Please deactivate and refund my money as soon as possible.

Date of incident : 28 sep 2018
Time of incident : 22:25 hrs
Icici credit card no : xx5002
One assist relationship : 5391393

I received sms from my bank that rs-1399/- deducted from my credit card to one assist plan on 01/09/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Invoice number : 4532837
Customer id : 5188190

I am one assist member (No-[protected]) since 2 yrs. I think there is no benefit for using this oneassist for last 2 yrs. Every year i lose my money about rs.1899. This year i got message from oneassist that your account will expire next 3 days. I want to deactivate before renewal for which i did contact customer care on 24.09.2018. They assured me that your cancellation request taken by us (Req. No[protected]. But instead of cancel my account they debit money from hdfc credit card about rs.1899 without my knowledge on 28.09.2018.. Then, how it is possible debit the amount during cancellation process? I want my money back in my credit card otherwise i will approach at consumer court..

I got a call from icici bank mumbai. He did not ask me for the activation of service just gave me the information about the service they provide. They have all information regarding my address proof and they deduct the amount of rs 1899 from my account without my permission.

I got a message my relationship no. Is 5323140

I dont need this service please refund my amount and deactivate the service.

My mail id is bhardwaj. [protected]@gmail.com
My debit card number ends with 3759

Hi team,

Without my knowledge you have debited 2500 in my credit card please refund my amount immediately. This is not a proper way to debit amount without customer knowledge

Also deactivate this service as soon as possible also my mobile number is [protected]

My registration no is 2829197. Note refund my amount immediately

Thanks

Jayaprakash k.

Hello there,
I received sms from hdfc bank that rs1399 deducted from my credit card to one assist plan without my permission. I dont even know the company and this kind o[censored]nsolicited charging of my credit cardand use of my credit card by the company is really a criminal act. I got the statement of september from my bank and this deduction is against my will.
Please deactivate and refund my money at the earliest.

Mukesh singh.
Date of incident.7/9/2018
Hdfc credit card. Xxxx xxxx xxxx 5344
Oneassist relationship number.2643494
Gmail.

Cancellation of one assist membership
I am using hdfc credit card ending with 1160. I got a message stating that an amount of rs.1399 was debited from my credit card for one assit (Relationship no. Is 2817463) without my permission on 27 sep 2018.

Kindly cancel this plan and request you to refund the amount of rs 1399/-. Please deactivate one assist membership & refund me all the deducted amount..

Kindly, refund my amount.

Thanks and regards
Rajkumar. P

Cancellation of one assist membership
I'm using hdfc credit card. I got a message stating that an amount of 1899/- was debited from my credit card without my permission on 25 sep 2018.

Kindly cancel this plan and request you to refund the amount of rs 1899/-. Please deactivate one assist membership & refund me all the deducted amount..

Kindly, refund my amount.

Thanks and regards
Manivannan k p

Hi, one assist has deducted rs-1899/- from my hdfc bank credit card without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap. I am calling the oneassist team and they are not deactivating the plan, just talking and wasting my time.

One assist id number: [protected]
Mobile no-[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a hdfc customer.
Thanks!
Surendra kumar

Hi,

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1799 .This is unacceptable that you have been repeating the same.

Deducted date : 26th September 2018
Name: Nagalakshmi Yendru

I am a HDFC bank credit card holder . Today got a SMS, Oneassist membership fee has been debited on your card ending 7390. The bank has auto debited money from my credit card number ending with 7390 without my concern.One year ago when I apply for credit card, They said as per your concern oneassist service activated but that time also deceived me because I am not know such kind of service activated without any concern, so complaint not done by me.Now I understand such kind of fraudulent work done by HDFC. I am not interested about this service and don't want this membership any more. So cancel the membership and refund my money asap.
I hate HDFC Credit card Services.

I have received the hdfc credit card...WITH OUT MY NOTICE i was charged rs 1399 for the oneassist mfee .i do not even know the service. im not interested in this service..kindly REFUND back rs 1399 to my hdfc card .its total fraud .how they charge the money from credit card with out notice
nawaz shareef
[protected]
[protected]@gmail.com
hdfc credit card:************7916
thank you

I have bought my iphone 7 insurance policy from oneassist in 2017. And when i am trying to get it renewed in 2018, those guys just refused to do so. I think they are cheating customers by just providing policy for one year and not getting it renewed thereafter. I tried to contact sameer sable (Mob no. [protected]) and he also did not take any action. I sent multiple emails to their customer support but no one replied. Please guys beware of this kind of fraud. Please look for another option for your mobile insurance as there are other companies as well.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899 from my credit card number ending with 1409 without my concern on date:01/09/2018 i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number :537760
Name :- pavankumar masotbhai chaudhari
Mobile no. :- [protected]
Credit card number ending :-1409

Hello friends,

Please beware of purchasing things from mi. I had purchase redmi note 5 (4 gb, 64 gb) on 27th of april 2018. I had purchase mi protect with same and paid 799.00 inr for that. I got mail also from one assist (I think insurance company collaborate with mi) that mi protection plan is activated.

Now as simple i contact them today (26th of september) when my phone gets accidental damage. They are replying to me that your policy is already cancelled because of some issue. And we can't help you with anything for that. And you paid only. 499 inr for policy.

They are saying that we called you in the first week of june for confirmation but your phone was not reachable. (After that they didn't give the effort to call back for the single time or drop a mail for same) so we cancel your policy. What a silly excuse.

Ok they cancel my policy but they didn't care that now the policy is cancelled so they have to give my 799.00 inr back.

Guys, please learn something from mi and one assist that how to full people. I am educated and know much things then also these people treat like this, just think there are millions o[censored]neducated peoples in this country, and from that millions, thousands of people might get such policy and loss their money because of no reason.

I think this is only the main profit of mi and one assist.

I attached invoice copy (Originally got from mi) and snap of one assist email for more reference. I have call recording of one assist also. I can send that to that how they give excuse and don't really care to give service after getting payment.

Mene[protected] ko redmi y1 64 gb purchase kiya jiska[protected] ko oneassist company s kraya jiski id [protected] m delhi m job krta hu or[protected] ko tukalgabad railway station s train m apne ghr aa rha tha. Jb hodal station pr aakr mne apna bag dekha to mara phone khayab tha. Jiski jankari insurance company ko di gyi. Jo doucument mange vo sbhi diye. Jiske karan muje 7 dinn ki leave leni padi. Jis s muje kafi prasani hui. Or uske bad oneassist ki tarf s call aai ki tumara claim cancel kr diya h.

When i raise the claim the one assist agent call me and say what was happend and i said that my mobile was on table and fall down due to incoming call and there after he said me to i write in description that you don't know about that.
So i write that.
And after 48 hours i receive a mail that your claim was closed.
Why this company lying to all middle class people.
Please help

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I dont reuire any plan so credit my money back...

Please deactivate and refund my money asap
Date of incident : sunday, 16 september 2018 time : 11:25 am
Hdfc credit card no. Xx2823
Oneassist relationship number : 5282120

Hi,
I have already complained about 1 time deduction of 1399 rs. Again one time i got deducted 1399 rs yesterday. One issue has not resolved and it deducted second time.
Please deactivate all my plans of oneassist, this is waste of money, i want refund of my full amount of 2798 rs deducted without reasons.

I am not getting one time complaint money back, how can we expect other service to refund after anything happening to our credit cards.

Without reasons, please don't make people fool, refund as soon as possible.

My registered mobile no is [protected].
Name - anusha chaparapu
Credit card ending with 2736