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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Dec 24, 2025

Complaints 4088

Resolved

3095

Unresolved

993

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Address: New Delhi, Delhi, 110048

We have lodged call with one assist for mi - a1 64 gb physical damage but your team has close sr with negligence reason.
This is 2nd time bad experience with one assist when one assist declined to get it repaired.

I have mentioned reason that while sleeping my phone fell down from bed and get damage but after 1 days your team asked to mentioned the full reason that please also mentioned that how it was fell down.

Let me know, if someone sleeping then how someone will know that how its fell down? I am not sure it was kept on bed or on side bed table but once i have seen my phone screen was broken that it the actual reason.

Also while taking insurance from you, no one shared details or tell that teams & condition of physical theft protection and now your team has asked that you have not cared of your phone.

Let me also know if someone can care their phone so why required insurance?
Now one assist guys tell that everyone use to receive welcome kit after insurance but i have not received the same.

Nov 19, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We regret the inconvenience caused. Request you to share your membership ID details on [protected]@oneassist.in or DM us on Twitter. So that we can assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Chennai, Tamil Nadu, 600099

Website: Icici one assist

Even the same thing happened to me. Without informing one assist deducted amount from my account. I dint get the message on traction happened. When i raised complaint on this. First they said we escalate for refunding later i got call from support team saying we will not be able to refund amount fully.. Mentioning stupid reasons for convincing people. I felt they doing fraudulent by deducting amount from account owner. Guys be careful on this. If the amount is not refunded. We should file case on them else it will not be under control.

Nov 3, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Priya,

We regret the inconvenience caused. Request you to share your membership ID details on [protected]@oneassist.in or DM us on Twitter. So that we can investigate and assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Website: oneassist.in

There was a display flickering issue and screen unresponsiveness on my note 5 pro. I reported the problem on 25th september also the date of damage to be 25th. What i did mention in the case description is that this issue occurred on 21st sept but device worked fine when i restarted it, and i'm not even sure if it was the same problem or not

For a whole week i submitted documents and was in constant touch with the team. And they have closed the case stating that "as your handset was damaged on 26/09/2018 and you have contact us on 25/09/2018 which is more than 48 hours."
They changed the date of damage to 26th i. E one day after i raised a complaint??
Is that a technical glitch or a way to close the case?

It is frustrating to know your claim can't be processed because the team has misinterpreted the information i shared

Nov 4, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We understand your concern. Please be informed, while buying the policy everyone receives the welcome kit through email with all the T&C's mentioned in it. Also note you need to raise a claim within 48 hours of damaged done to the handset.

Regards,

Devendra,

OneAssist, Social Media Team.

View replies

S

Sravanthi

from Thiruvananthapuram, Kerala

Oct 8, 2018

Yes I know that I should raise a claim in 48hoyrs . The phone was damaged on 25th Sept but I did observe similar behavior on a date before the damage so I was concerned of it was a software issue and that is why I took a mention of a date earlier than the date of damage. Clearly you propel failed at understanding that.
As soon as the phone got damaged I went to an MI center and their estimate to repair the phone was 800 . Bit since I had the mi protect, I tried claiming and waited for a while week to get it processed and that's when the team does to find ways to close the case .sice I had no choice to go and get it repaired from mi center their estimate soared up to 5000 . Apparently there is some other part that got damaged because I waited for a week .. because of your your negligence/misinterpretition I'm going through this .
I'm highly disappointed, now I came to terms that there won't be any progress arguing with your team, so I would like to cancel my mi protect since it's just a waste, had I not taken your insurance I could have gotten the repair done for 800.

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Address: Mumbai City, Maharashtra

Website: www.oneassist.in

Hello there

I check my credit card statement of month september and found that rs-1399/- deducted from my credit card to one assist plan without my permission. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act

Please deactivate my subscription and refund my money asap
Date of incident : 07th sept'2018
Hdfc credit card no. Xx0564
Oneassist membership number : [protected]

Nov 4, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Ankita,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3608166. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 400059

Website: oneassist.in

Respected sir,
I am taking tv protection plan cover amount of rs 15000/-
I am purchase a tv 16145/- in feb-16. When i am applying claim company has give me 15000/- plan coverage amount, but as same time one assist give to me estimation received the cost of the repair would be 24381/- which are aware of this by adding rs 9381 from my side. But natural thing is estimation cost going to very high after deduct depreciation cost.
It all over fumy. Itell them why should i am payee extra 9381/-rs, it is a new tv amount in today. I am says them refund me a coverage amount but they are mot agree to payee me, they payee only tv company only

Nov 17, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 01, 2018

Updated by Yogesh Tavade relationship number is 2310810
member id [protected]
related sr #3598954 Pending
#3566174 Cancelled
#3526546 Cancelled

Verified Support

Oct 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We regret the inconvenience caused. Please be informed, we have escalated your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Oct 05, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We tried contacting you multiple timed but could not connect with you. Request you to share your alternate number. So that we can assist you further.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Mumbai City, Maharashtra, 400059

Website: oneassist.in

Hello,
This subrahmnayam goriparti with one assist membership number id: [protected]. I found that a year back the ampunt of rs 1899 was deducted from account without my permission. Recently, i got an email regarding renewal of my membership. I tried to send an email to cancel my membership but the provided email was not reachable. Hence, i kindly requesting please cancel my membership with id of [protected]

Id: [protected]
Relationship number: 2858232

Thank you,
Subrahmanyam

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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I have taken a insurance policy from one assist for my xiome note4. But my name registered as rakesh kumari instead of khushboo kumari due to their executive fault. When i request them to correct my name they said they can’t change my name and i uploaded every document which they want. They said that i can claim in future there will be no issue regarding different name. Or i can send confirmation mail regarding name if required. Now when i arise claim for my phone they took my phone from my address, kept for days and now they said that the claim is rejected by insurance company they can’t do anything. I am highly disappointed.

Nov 21, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Avinash,

We regret the inconvenience caused. Request you to share your membership ID details on [protected]@oneassist.in or DM us on Twitter. So that we can assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Kolkata, West Bengal, 700058

I want to disconnect the one assist service and my relationship number is 2633658 and my card number ending is 2605. I didn't wanted the plan and they called me and told me about the plan and told them that i am not interested and i cut the phone and after some time notification came that 1899 has been debited from the account. So i want you to refund my amount as quickly as possible otherwise i am going to close my account and i am very much dissatisfied about the work you have done.

Nov 5, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3608640. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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S

Susheela T.K

from Chennai, Tamil Nadu

Oct 1, 2018

Sir,

Some amount got deducted for OneAssist from my HDFC credit card ending with 7272.
I just don't want the subscription and please cancel my subscription for my HDFC credit card ending with 7272.

My number is [protected]
Mail id is susheela.[protected]@gmail.com

Thanks & Regards
Susheela

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Address: Prakasam, Andhra Pradesh, 523357

Website: oneassist.in

I am a HDFC bank credit card holder . I Received Mail from HDFC BANK that RS-1399/- deducted from my credit card to ONE ASSIST PLAN without my permission.I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-.

OneAssist Relationship Number : 2803216
Name :- SHAIK ROSHAN BASHA
Credit Card Number Ending :- 9159

Nov 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3598317. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Rangareddy, Andhra Pradesh, 500070

I am a HDFC bank debit card holder .I have received a message on 28/9/18 where my One Assist membership get's auto-renewed and the amount gets debited from my account.
I am not interested about this service and don't want this membership any more. I have even mailed to [protected]@oneassist.in regarding cancellation of my membership, but got no response.
So, please cancel my One Assist membership.

OneAssist Relationship Number : 1327366
Name :- Pravallika
Debit Card Number Ending :- 5728

Nov 7, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3608332. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

Hello,

I have received sms from icici bank that is rs 999/- deducted from my credit card to one assist plan without my permission. I also got a mail from one assist team. Please deactivate and refund my money as soon as possible.

Date of incident : 28 sep 2018
Time of incident : 22:25 hrs
Icici credit card no : xx5002
One assist relationship : 5391393

Nov 19, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3608676. Your amount 999/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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K

Kunal Kumalta

from Gurgaon, Haryana

Oct 1, 2018

Dear MI TEAM,
Iam purchase a MI 4A smart TV 32 inch in 26 SEP 2018 by online MI Store.But your company not start my TV warranty period.
So I requested you please start my TV warranty period.

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Address: New Delhi, Delhi, 110030

Website: oneassist.in

I received sms from my bank that rs-1399/- deducted from my credit card to one assist plan on 01/09/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Invoice number : 4532837
Customer id : 5188190

Nov 5, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We understand your concern. Please be informed, your membership cancellation is in process with vide service request number 3608687. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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I am one assist member (No-[protected]) since 2 yrs. I think there is no benefit for using this oneassist for last 2 yrs. Every year i lose my money about rs.1899. This year i got message from oneassist that your account will expire next 3 days. I want to deactivate before renewal for which i did contact customer care on 24.09.2018. They assured me that your cancellation request taken by us (Req. No[protected]. But instead of cancel my account they debit money from hdfc credit card about rs.1899 without my knowledge on 28.09.2018.. Then, how it is possible debit the amount during cancellation process? I want my money back in my credit card otherwise i will approach at consumer court..

Nov 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3575093. Your amount 1899/- is already initiated on 1st October, it will get credited in bank account within 4 to 5 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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I got a call from icici bank mumbai. He did not ask me for the activation of service just gave me the information about the service they provide. They have all information regarding my address proof and they deduct the amount of rs 1899 from my account without my permission.

I got a message my relationship no. Is 5323140

I dont need this service please refund my amount and deactivate the service.

My mail id is bhardwaj. [protected]@gmail.com
My debit card number ends with 3759

Sep 29, 2018

Complaint marked as Resolved

My problem is not reaolved and u mark is at resolved ??

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Sep 29, 2018

Updated by Tripti Bhardwaj My complained is not resolved, someone named rahul call me from icici bank mumbai and he required all my information over the card and also an reversal otp and need a bank account with the amount pf rs 1000 minimum

Verified Support

Oct 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Tripti,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3596676. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Chennai, Tamil Nadu, 600081

Hi team,

Without my knowledge you have debited 2500 in my credit card please refund my amount immediately. This is not a proper way to debit amount without customer knowledge

Also deactivate this service as soon as possible also my mobile number is [protected]

My registration no is 2829197. Note refund my amount immediately

Thanks

Jayaprakash k.

Nov 5, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

OneAssist Consumer Solutions Customer Care's response Dear Jayaprakash,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

As per our records, we can see that your cancellation request is already been processed vide a Service Request number 3594100.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: New Delhi, Delhi, 110092

Hello there,
I received sms from hdfc bank that rs1399 deducted from my credit card to one assist plan without my permission. I dont even know the company and this kind o[censored]nsolicited charging of my credit cardand use of my credit card by the company is really a criminal act. I got the statement of september from my bank and this deduction is against my will.
Please deactivate and refund my money at the earliest.

Mukesh singh.
Date of incident.7/9/2018
Hdfc credit card. Xxxx xxxx xxxx 5344
Oneassist relationship number.2643494
Gmail.

Nov 19, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

OneAssist Consumer Solutions Customer Care's response Dear Mukesh,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 3594458.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Verified Support

Oct 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3609051. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Tiruchirappalli, Tamil Nadu, 620017

Cancellation of one assist membership
I am using hdfc credit card ending with 1160. I got a message stating that an amount of rs.1399 was debited from my credit card for one assit (Relationship no. Is 2817463) without my permission on 27 sep 2018.

Kindly cancel this plan and request you to refund the amount of rs 1399/-. Please deactivate one assist membership & refund me all the deducted amount..

Kindly, refund my amount.

Thanks and regards
Rajkumar. P

Nov 10, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

OneAssist Consumer Solutions Customer Care's response Dear Rajkumar,

Greetings from OneAssist..!

As per our records, we can see that your cancellation request is already been processed vide a Service Request number 3591637 on 28th September, 2018. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: Chennai, Tamil Nadu, 600001

Cancellation of one assist membership
I'm using hdfc credit card. I got a message stating that an amount of 1899/- was debited from my credit card without my permission on 25 sep 2018.

Kindly cancel this plan and request you to refund the amount of rs 1899/-. Please deactivate one assist membership & refund me all the deducted amount..

Kindly, refund my amount.

Thanks and regards
Manivannan k p

Nov 14, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2018

OneAssist Consumer Solutions Customer Care's response Dear MANIVANNAN,

Greetings from OneAssist,

We are sorry for the Inconvenience caused.

Request you to kindly mail us your membership id at [protected]@oneassist.in or inbox us your registered contact number on our Facebook and Twitter page so that we may initiate the cancellation process.

Regards,

Sophia,

TeamOneAssist.

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Hi, one assist has deducted rs-1899/- from my hdfc bank credit card without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap. I am calling the oneassist team and they are not deactivating the plan, just talking and wasting my time.

One assist id number: [protected]
Mobile no-[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a hdfc customer.
Thanks!
Surendra kumar

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Hi,

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1799 .This is unacceptable that you have been repeating the same.

Deducted date : 26th September 2018
Name: Nagalakshmi Yendru

Nov 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We regret the inconvenience caused. Request you to share your membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that we can assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Sep 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3586639. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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