OneAssist Consumer Solutions Complaints & Reviews

सर मेरा नाम अखिल धारीवाल है।।और मै उत्तर प्रदेश पुलिस में कंप्यूटर ऑपरेटर के पद पर थाना बिनौली जनपद बागपत में तैनात हूँ।मैन पिछले साल hdfc bank द्वारा क्रेडिट कार्ड बनवाया था।।।जिसको...

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 6507 without my concern on date:06/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-
Oneassist relationship number : 2875835
Name :- suresh kumar j
Mobile...

I recieved a call last year from axis bank for my bank details, telling me its for account verification and rs 1899 was debited from my master card without my permission which was refunded later on. On july, one year later my account was debited again with rs 1899 without my permission. I have posted a complaint and was told by 'ms deepali' that it will will be deactivated and refunded later on but nothing has happened even after 2 months....

Hello there

I received sms from hdfc bank yesterday that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.
br...

I'm using hdfc credit card 5459××××××××0366. I am being charged rs. 1699/- each year for yearly subscription without my consent. I had given consent for one year charges only. But without my consent i am being charged each year towards annual subscription.

It is again due for deduction this month. So i want you to cancel the subscription as soon as possible as i don't want this subscription anymore.

Pleases...

Dear sir,

I'm using hdfc credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 1399 from my credit card in oct 2018 towards renewal.

In 2017, without consent the services was activated, i have instructed not to auto renew, but still it have been renewed without information.

Kindly cancel this plan and request you to refund...

This is the third time i m complaining about deactivate the oneassist service. I complained about it on 23/09/2018 and then 04/10/2018 and still axis bank and oneassist not giving proper response. Oneassist asked for the neft bank details for the refund on [protected]@oneassist.in which i sent them but still they are not taking any step for the refund. If this will continue, i will discontinue my account with axis bank. So deactivate the...

I claimed a insurance. One assist passed a clame of 24000 so they told me to pay 10% of total amount so i gave 2400 but after 15 days one assist again ask me to pay 5400 so why do i pay extra 5400 when i have already paid 2400rs please look at my complain as your customer support is not supporting me
If my problem is not solved i will file a complaint against one assist
I am attaching screen shots
Contact no - [protected]...

Hello there

I received sms from icici bank that rs-999/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 05 oct 2018
Icici...

Relationship no:- 2828477
Name:- chetan prabhakar dhumak

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this...

Hello team,

I received sms from hdfc that rs 1399/- deducted from my credit card to one assist plan without my knowledge. This is really not fair and it is creating some bad impression about hdfc credit cards.

Please do deactivate this service and refund the amount 1399.00 to my credit card. I am not interested in the service.

Relationship no: 5402304
Name: jayanthi v
Card ending:...

I had a complaint regarding one of your employee named Rohan in mobile assist department.. I had a query regarding discontinuing my one assist membership.
After explaining query he said he is not from cancellation department of one assist membership. He is was not behaving properly and was trying to avoid when I ask him for assurance on whether i will get a call back for the concerned department or not, as an year back I have same...

I have request the one assist to cancel my account. Immediately, i have received the phone call from the number[protected] on 04/09/2018 at 13.55 and they told that mr. Rajeev is speaking on behalf of one assist that we are going to rectify the complaint. I have verified through website that the number is one assist corporate office number. I have interacted with them and they have send an otp and i have told to them and they told that...

Hello there

I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information.

I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me..

I want my money back. Dont dare again...

This is mirza aasif i am one of the oneassit customer from last 10 to 11 months but now i wanted to quit this service as soon as possible because this service is not useful to me, till date i am not registered any of my cards, etc i am registered with this. I don't wanted waste of my money more.

So i requested you stop this service as soon as possible and refund my money.

Thanks,
Mirza aasif...

Hello there

I Received SMS from ICICI BANK that RS-1299/- deducted from my bank account directly to ONE ASSIST PLAN. without my permission.. i only got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my bank account directly by the company is really a criminal act and the co.
I am also doubtful about the employee of ICICI bank, Chinchwad branch, situated at Bombay-pune...

I bought an iphone x 64gb black a few months ago with insurance of one assist of rs. 8800. They told me that every damage would be covered and now my when my iphone, fell from my pocket while i was traveling on a bike, got broken they’re saying that it cannot be replaced or they don’t cover that. It is so stupid of them as every damage should be covered neither they’re talking properly or giving any feedback properly. If this problem...

We have lodged call with one assist for mi - a1 64 gb physical damage but your team has close sr with negligence reason.
This is 2nd time bad experience with one assist when one assist declined to get it repaired.

I have mentioned reason that while sleeping my phone fell down from bed and get damage but after 1 days your team asked to mentioned the full reason that please also mentioned that how it was fell down.br...

Even the same thing happened to me. Without informing one assist deducted amount from my account. I dint get the message on traction happened. When i raised complaint on this. First they said we escalate for refunding later i got call from support team saying we will not be able to refund amount fully.. Mentioning stupid reasons for convincing people. I felt they doing fraudulent by deducting amount from account owner. Guys be careful on...

There was a display flickering issue and screen unresponsiveness on my note 5 pro. I reported the problem on 25th september also the date of damage to be 25th. What i did mention in the case description is that this issue occurred on 21st sept but device worked fine when i restarted it, and i'm not even sure if it was the same problem or not

For a whole week i submitted documents and was in constant touch with the team. And...