OneAssist Consumer Solutions Complaints & Reviews

Hi.. I received a message that rupees 1399 has been debited from my credit card to one assist plan without my plan or approval this is wrong, i should have been asked for the same. Its up to me whether i need or not. I don't need any such services for my card or account and request you to kindly cancel the service and return my amount debited back to my credit card. Transaction has been made on 18 october.

I had purchased mi max2 mobile phone on 04/01/2018 from tvs electronics limited (Mi website) with the invoice no : 1191211.
I have bought mi protection plan for accidental and liquid damages for 1 year of worth rs 899.
On last month my phone was not working properly so i goes to mi service station and given my phone for checking after they checked they declare that phone is water damaged so it will not cover in warranty.
Then i registered claim two times to one assist (Insurance company) but they decline my claim against it.
Device claim – service request # 3587350
Device claim – service request # 3610714

I have done my i phone x 64 gb mobile insurance from one assist company.
at insurance time they told me you can claim 2 times in one year insurance time period . i have done one claim in august month and they told me phone is will repair and you have to pay 10% amount and i done that also but they don't repair they replace the mobile after that they told me your last policy is transfer to new imei no. of new phone . after that my phone theft from metro station noida on 9th October and i done FIR also and i raise the claim and they demand FIR copy cancelled check and other documents and i provide also and after documents verified they answer we can't accept claim because we change the phone in last claim .
so please i want theft claim from one assist and want take necessary action on this type fraud with customer.

Dear team,

Kindly improve your way of working!!!
How can your team deduct money from my card without asking or informing me???
Is it yours way of working???
As last your your team played with me, these things are happening again.
When will you refund my deducted money???
This time i want my full refund at any cost.
Your team is not supportive in call.
Kindly procced for my refund without any delay & confirm it.
My details are given below.
Name - anand kumar
Mobile no.- [protected]

Thanks,
Anand

Sir meine ek claim kiya hai i phone 7 32gb gold ke liye mera case closed kar diya hai bol rahe hai ki aap ke bua ji ke ladke aapke bhai nahi hai isliye aap ka case hum close kar rahe hai sir jab humne plan purchase kiya tha jab mere se bola gaya tha ki aapka yaa aapke family member ka koi bi handset ho to uske liye bhi aap kara sakte hain jab ap claim karoge to humhe 1 letter or 1 gifted mail send karni hogi bas to pir ab jab hum claim raised kar rahe hai to pir company ye kyu bol rahi hai ki apke bua ji k ladke apke bhai nahi hai.??? Why. Meri khash bua ji ke ladke hai to pir mera bhai kaise nahi hua ap hi batao. Sir ye koi resion nahi hai ki bua ji ka ladka apka brother nahi hai to hum aage apka case process nahi kar sakte so plz i request you my case again reopen mera case pir se open karayee.. And
Jo bhi apki requirements hai wo mei saari complete karunga sir jab plan purchase karaya tha team ne jab ye nahi bola ki apki bua ji ka ladka apka bhai nahi hai to ap plan purchane nahi kar sakte. To pir ab ye bhai nahi hai ye bich mei kanha se aagya. Ya to humko plane dete time batana chahaiye ki apke family members ke liye nahi hai. Sir humne plane 2600. Rs ka purchase kiya hai ya to hamara poora paisa bapas karaye nahi to hamara case pir se re-open kariye. Plz help me. As nd my contact number [protected]

I am planning to purchase new mobile and new laptop for this dasara festival and i would like to purchase theft and insurance plans for these new products.

I have contacted both chat support and phone support, these agents are transferring my chat toand phonecall one agent to another agent without informing me. I asked manager to report this i have wait 43 minutes on call to speak with manager. It is so disappointing and frustrated.

I have already purchased 4 mobile protection plans from this company in last years, but they service is very bad.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4852 without my concern on date:11/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 2899124
Name :- y harish
Mobile no. :- [protected]
Credit card number ending :- 2602

My phone got physically damaged on 16th august and i raised a claim request for the same with one assist. My phone got repaired and delivered to me on 31st august. Now from last 2 weeks i am facing issues in my phone like it is getting switch off automatically, not getting charge and some other battery issues.
I went to mi service center that my phone is not working properly. They have inspected my phone and said that this phones battery is physically damaged (Battery connector is broken) and has been fixed temporarily and probably the last person who repaired this phone has broken it.
My phone was last repaired through one assist in claim no. 3459039
Now i have asked the one assist representative to resolve my issue in the previous request and they said, if there is any issue in the phone then we have to report back in 48 hours. But it was internally damaged and i am not going to open my phone myself to check if it is not damaged internally so i was not able to raise a complaint for this.
Now i asked for a call setup with their manager and i explained him the situation and after listening to the situation he said that please raise a new claim and it will be approved.
Now i have raised a new claim request with details and my claim got rejected.
They are not arranging any calls with there seniors i have called 12-15 times.

Hello there

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money

Date of incident : 6:16 pm. 10 oct 2018
Icici card no. Xxxxx4116
Relationship number - 5494326

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money
Date of incident : 16.33hrs. 11oct 2018
Kotak credit card no. Xxxx9482
Mobile number : [protected]

I received sms from hdfc bank that rs 1899 deducted from my card to one assist plan on 10/5/2018 without my permission. Also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. I am continuously calling on protected but they are not cancelling the service

Please deactivate the service immediately
Date of incident 10/5/2018.
Credits card no [protected].

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4278 without my concern on date:04/october/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
And i called to one assist complained, 3622665 on 09/october 2018. Please cancel and refund my money.

Relationship no : 2453554. As without my knowledge one year back the auto detection of one assist plan, as am using the hdfc credit card. Also i suppose to note the plan and amount but after a year the team has auto debited the amount again and i again informed to hdfc card dept and after that one assist customer service came to call and said that we ll cancel the policy no issues take a complaint and reverse the amount also will send you the confirmation mail and sms but one month later again this month amount got debited then i informed to hdfc again as they told sir last month they din take any action against it so it was reflected same in bill again i aised the complaint in hdfc three days back today again one assist service calld me and telling that it was not our mistake ask to hdfc card dept we cant repay you as it was autodebit mode. I explained him again last month call but this service rep is refusing and talking like raised voice, its not like treating customer in good way. I have all the voice records from last month to this month conversations of hdfc and one assist. I[censored] need i can send you the voice format of conversations to you. If proper action not taken immediate then i will attach the voice conversations to concerned hdfc and one assist care also to medias because am also the media person and national anti crime and human rights council of india.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1587 without my concern on date:04/october/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
And i called to oneassist complained, but they are giving me discount i don't want that. Please cancel and refund my money.

Name :- hemanathan. S
Mobile no. :[protected]
Credit card number ending :- 1587
Oneassist complaint number :3616482

Hi my name is tharun babu, this is the third time i am posting a complaint since 2 months for cancelling the subscription and to refund the money debited. As stated earlier i recieved a call last year with from axis bank for my bank details, telling me its for account verification and rs 1899 was debited from my master card without my permission which was refunded later on. On july one year later my account was debited again with rs 1899 without my permission. I want to deactivate this subscription and refund the money. I have never got an update from either of the complaints, mrs deepali said refund has been initiated on july 30, which was over 2 months ago but still was not recieved, so stop the fraudulent act and refund the money asap.

Relationship number: 2391419
Rupay card ending with :7772
Name:tharun babu

Dear sir,

I have purchased iphone 6s which is insured by one assist last 2 years. My i phone display is damaged. I had complaint with one assist customer service and one assist consumer complaint page after that many time one assist ask same question when did you purchase where did you purchase how handset damaged. I have many time upload photo my damaged handset, copy of invoice, photo handset box brief history of damaged mobile but after 2 month they denied. They were mentally harshment.

Kindly look into this matter.

Regards,
Kaushal
[protected]

Dear Sir/Madam,
As i had taken plan of credit card protection plan from one assist before two year but after two year one assist company auto debit amount from my account without any intimation.
As per company policy, I want to cancel it and refund my money.
As per company policy, I have cancelled policy within pre-locking time and i complained about it to costumer executive but they are refusing it.
I want my refund money AS SOON AS POSSIBLE.
you can confirm it from below site:-
[protected]-----
https://oneassist.in/general-terms-and-conditions/
6.4 If notice of termination is provided by the Customer within the Free Look-In Period, a full refund is available. After the expiry of the Free Look-In Period, for any cancellation by the Customer, OneAssist will refund the Total Fee based on the grid mentioned below, provided however, that if the Customer has lodged a claim or availed of any benefit under any of the Plan Terms any time during the term of the plan, no refund will be available.
Period Refund Percentage
0-30 Days 100%
31-180 Days 50%
181-270 Days 25%
270 Days 0%

The above refund percentage is on Total Fee. The refund of Service Tax charged at the time of purchase would also be subject to the above mentioned grid.

On 5/10/2018 lodged complaint in consumer complaints and today(09/10/18)
received a call from Corporate Office +[protected] same number in website regarding reverting renewal transaction money and requested credit card details like number, expiry date etc., i said why requesting those details, they said it must shortly i received a message of Rs.4197 debited, again trying for new transaction, i ended a call. Within short i called to toll free number[protected], they said there is no transaction records of debited amount from credit card and simply said helpless. Again i asked a question, how can we trust one assist which i got a call from their own office number and breeching the customer details to fraud team and even the call is from their own office.
I am lodging a complaint against one assist regarding fraud, breeching customer details and call is from their own office

Dear Team,

Cancel my WalletAssist membership from OneAssist. Don't renew my subscription and stop deducting amount from my hdfc credit card ending with 1515. I replied many times to the auto renewal mail, but no response from the team.

Kindly cancel my subscription as soon as possible.

OneAssist Relationship Number: 2807614
Name: SURESHKUMAR S
Credit Card Number Ending: 1515

Hello,
This is very pathetic to say that your representatives are not at all supportive, even after informing that i will be available after 6:30pm they called me before that.
After continous followup am not getting my solution
Request you to procced with my request and do refund as soon as possible.
Otherwise i need to escalate this matter to the concern department against fraud.