OneAssist Consumer Solutions Complaints & Reviews

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money
Date of incident : 16.33hrs. 11oct 2018
Kotak credit card no. Xxxx9482
Mobile number : [protected]

I received sms from hdfc bank that rs 1899 deducted from my card to one assist plan on 10/5/2018 without my permission. Also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. I am continuously calling on protected but they are not cancelling the service

Please deactivate the service immediately
Date of incident 10/5/2018.
Credits card no [protected].

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4278 without my concern on date:04/october/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
And i called to one assist complained, 3622665 on 09/october 2018. Please cancel and refund my money.

Relationship no : 2453554. As without my knowledge one year back the auto detection of one assist plan, as am using the hdfc credit card. Also i suppose to note the plan and amount but after a year the team has auto debited the amount again and i again informed to hdfc card dept and after that one assist customer service came to call and said that we ll cancel the policy no issues take a complaint and reverse the amount also will send you the confirmation mail and sms but one month later again this month amount got debited then i informed to hdfc again as they told sir last month they din take any action against it so it was reflected same in bill again i aised the complaint in hdfc three days back today again one assist service calld me and telling that it was not our mistake ask to hdfc card dept we cant repay you as it was autodebit mode. I explained him again last month call but this service rep is refusing and talking like raised voice, its not like treating customer in good way. I have all the voice records from last month to this month conversations of hdfc and one assist. I[censored] need i can send you the voice format of conversations to you. If proper action not taken immediate then i will attach the voice conversations to concerned hdfc and one assist care also to medias because am also the media person and national anti crime and human rights council of india.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1587 without my concern on date:04/october/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
And i called to oneassist complained, but they are giving me discount i don't want that. Please cancel and refund my money.

Name :- hemanathan. S
Mobile no. :[protected]
Credit card number ending :- 1587
Oneassist complaint number :3616482

Hi my name is tharun babu, this is the third time i am posting a complaint since 2 months for cancelling the subscription and to refund the money debited. As stated earlier i recieved a call last year with from axis bank for my bank details, telling me its for account verification and rs 1899 was debited from my master card without my permission which was refunded later on. On july one year later my account was debited again with rs 1899 without my permission. I want to deactivate this subscription and refund the money. I have never got an update from either of the complaints, mrs deepali said refund has been initiated on july 30, which was over 2 months ago but still was not recieved, so stop the fraudulent act and refund the money asap.

Relationship number: 2391419
Rupay card ending with :7772
Name:tharun babu

Dear sir,

I have purchased iphone 6s which is insured by one assist last 2 years. My i phone display is damaged. I had complaint with one assist customer service and one assist consumer complaint page after that many time one assist ask same question when did you purchase where did you purchase how handset damaged. I have many time upload photo my damaged handset, copy of invoice, photo handset box brief history of damaged mobile but after 2 month they denied. They were mentally harshment.

Kindly look into this matter.

Regards,
Kaushal
[protected]

Dear Sir/Madam,
As i had taken plan of credit card protection plan from one assist before two year but after two year one assist company auto debit amount from my account without any intimation.
As per company policy, I want to cancel it and refund my money.
As per company policy, I have cancelled policy within pre-locking time and i complained about it to costumer executive but they are refusing it.
I want my refund money AS SOON AS POSSIBLE.
you can confirm it from below site:-
[protected]-----
https://oneassist.in/general-terms-and-conditions/
6.4 If notice of termination is provided by the Customer within the Free Look-In Period, a full refund is available. After the expiry of the Free Look-In Period, for any cancellation by the Customer, OneAssist will refund the Total Fee based on the grid mentioned below, provided however, that if the Customer has lodged a claim or availed of any benefit under any of the Plan Terms any time during the term of the plan, no refund will be available.
Period Refund Percentage
0-30 Days 100%
31-180 Days 50%
181-270 Days 25%
270 Days 0%

The above refund percentage is on Total Fee. The refund of Service Tax charged at the time of purchase would also be subject to the above mentioned grid.

On 5/10/2018 lodged complaint in consumer complaints and today(09/10/18)
received a call from Corporate Office +[protected] same number in website regarding reverting renewal transaction money and requested credit card details like number, expiry date etc., i said why requesting those details, they said it must shortly i received a message of Rs.4197 debited, again trying for new transaction, i ended a call. Within short i called to toll free number[protected], they said there is no transaction records of debited amount from credit card and simply said helpless. Again i asked a question, how can we trust one assist which i got a call from their own office number and breeching the customer details to fraud team and even the call is from their own office.
I am lodging a complaint against one assist regarding fraud, breeching customer details and call is from their own office

Dear Team,

Cancel my WalletAssist membership from OneAssist. Don't renew my subscription and stop deducting amount from my hdfc credit card ending with 1515. I replied many times to the auto renewal mail, but no response from the team.

Kindly cancel my subscription as soon as possible.

OneAssist Relationship Number: 2807614
Name: SURESHKUMAR S
Credit Card Number Ending: 1515

Hello,
This is very pathetic to say that your representatives are not at all supportive, even after informing that i will be available after 6:30pm they called me before that.
After continous followup am not getting my solution
Request you to procced with my request and do refund as soon as possible.
Otherwise i need to escalate this matter to the concern department against fraud.

My iphone fell down on thursday but the screen stopped working on sunday. For which i called them on monday. I told them the entire story. They said accident was thursday, intimation was not within 48 hours; i said but it stopped working on sunday how can i know it isnt working. They accepted saying they will move ahead this time. And moved ahead. But after a week now on monday they call due to delayed claim, we will reject your claim. Highly unprofessional.
After expalining the reason they first tell they will move ahead. And after that after getting all documents and efforts they reject it.

Filed a claim against washing drive belt damage on 1st against sr# 3600053, claim was rejected, the technician (Khaiser - [protected]) who took belt with him never returned. The service engineer (Sai giridhar naidu - [protected]) later never replied to my call. I asked for machine repair but never happened. Logged complain on website but no response.
Most irresponsible behavior observed from one assist.

Thank you
Sanghayan

Hello team,

I received sms from hdfc that rs 1399/- deducted from my credit card to one assist plan without my permeation. This is really not fair and it is creating some bad impression about hdfc credit cards.

Please do deactivate this service and refund the amount 1399.00 to my credit card. I am not interested in the service.

Oneassit membership id [protected]
Name: ganesh
Card ending: xxxx xxxx xxxx 8782
Mobile no: [protected]

सर मेरा नाम अखिल धारीवाल है।।और मै उत्तर प्रदेश पुलिस में कंप्यूटर ऑपरेटर के पद पर थाना बिनौली जनपद बागपत में तैनात हूँ।मैन पिछले साल hdfc bank द्वारा क्रेडिट कार्ड बनवाया था।।।जिसको एक साल पूरा हो गया है।।। इसके साथ मुझे one assist की सर्विस भी एक्टिवेट करके दे दी गयी थी।। जिसको में अब अगले साल के लिए renew नही करवाना चाहता था।।।इस संबंध में मैंने 3-10-18 को one assist की help line नं पर कॉल किया था और उन्हें इस सर्विस को बंद करने के लिए बोला था ।।।लेकिन उन्होंने इस सर्विस को फिर भी बंद नही किया।।।और 5-10-18 को one assist की तरफ से मुझे काल आया।।और सर्विस को बंद न करने के लिए बोला गया।। जबकि मैने उनसे साफ तौर पर बोल दिया कि में इस सर्विस को आगे continue नही रखना चाहता हूं।।।इस सर्विस को बंद कर दीजिए ।।।।आज दिनांक 7-10-18 को बिना मेरी अनुमति के मेरे क्रेडिट कार्ड से one assist की सर्विस एक्टिवेट कर दी गयी।।। जबकि मैने 3-10-18 को hdfc bank के कस्टमर केअर नं पर कॉल करके और सीनियर अधिकारी से बात करके इस सर्विस को रिन्यू करने के लिए मना किया था।।।लेकिन मेरे मना करने के बावजूद भी one assist और hdfc bank customer care वालो ने मिलकर इस सर्विस को बिना मेरी अनुमति के renew करा दिया।।।जिसकी दोनो बातचीत (Hdfc bank +one assist)की रिकॉर्डिंग मेरे पास उपलब्ध है।।।जो में आपको भेज रहा हूं।।। इन रिकॉर्डिंग को आधार बनाते हुए मेरे बिना अनुमति के मेरे क्रेडिट कार्ड से पैसे निकालना और अपने अधिकारों का गलत प्रयोग करने के सम्बन्ध में अग्रिम कार्यवाही करें और मेरा पैसा रिफंड करवाये।।।।

संलग्न — दोनो कॉल रिकॉर्डिंग
Id proof
धन्यवाद
अखिल धारीवाल s/0 संजय धारीवाल
गांव तल्हेड़ी खुर्द पोस्ट देवबंद थाना देवबंद जिला सहारनपुर उत्तर प्रदेश
रजिस्टर्ड मोबाइल नं — [protected]
क्रेडिट कार्ड आखिरी 4 अंक — 8794

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 6507 without my concern on date:06/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-
Oneassist relationship number : 2875835
Name :- suresh kumar j
Mobile no. :- [protected]/[protected]
Credit card number ending :- 6507

I recieved a call last year from axis bank for my bank details, telling me its for account verification and rs 1899 was debited from my master card without my permission which was refunded later on. On july, one year later my account was debited again with rs 1899 without my permission. I have posted a complaint and was told by 'ms deepali' that it will will be deactivated and refunded later on but nothing has happened even after 2 months. I want immediate response for deactivating this subscription and refund the money immediately.

Hello there

I received sms from hdfc bank yesterday that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate immediately and refund my money asap
Name: parmar ramesh
Hdfc credit card no. Xx1689
Mobile no: [protected]
Email : [protected]@gmail.com

I'm using hdfc credit card 5459××××××××0366. I am being charged rs. 1699/- each year for yearly subscription without my consent. I had given consent for one year charges only. But without my consent i am being charged each year towards annual subscription.

It is again due for deduction this month. So i want you to cancel the subscription as soon as possible as i don't want this subscription anymore.

Pleases deactivate one assist membership as soon as possible.

Dear sir,

I'm using hdfc credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 1399 from my credit card in oct 2018 towards renewal.

In 2017, without consent the services was activated, i have instructed not to auto renew, but still it have been renewed without information.

Kindly cancel this plan and request you to refund the amount of rs:1399 along with extra amount deducted due to this rediculous stubs. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.

Deducted date : 03rd oct 2018
Name : divya e
Card ending num : 6211