OneAssist Consumer Solutions Complaints & Reviews

This is the third time i m complaining about deactivate the oneassist service. I complained about it on 23/09/2018 and then 04/10/2018 and still axis bank and oneassist not giving proper response. Oneassist asked for the neft bank details for the refund on [protected]@oneassist.in which i sent them but still they are not taking any step for the refund. If this will continue, i will discontinue my account with axis bank. So deactivate the service of oneassist and refund the amount 1899/-.

The relationship number is 5321000 and my membership cancellation is processed with service request number 3576511 which is given by oneassist. It has been more then a week so refund the amount 1899/- as soon as possible.

I claimed a insurance. One assist passed a clame of 24000 so they told me to pay 10% of total amount so i gave 2400 but after 15 days one assist again ask me to pay 5400 so why do i pay extra 5400 when i have already paid 2400rs please look at my complain as your customer support is not supporting me
If my problem is not solved i will file a complaint against one assist
I am attaching screen shots
Contact no - [protected]

Hello there

I received sms from icici bank that rs-999/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 05 oct 2018
Icici credit no:xx8009

Relationship no:- 2828477
Name:- chetan prabhakar dhumak

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Hello team,

I received sms from hdfc that rs 1399/- deducted from my credit card to one assist plan without my knowledge. This is really not fair and it is creating some bad impression about hdfc credit cards.

Please do deactivate this service and refund the amount 1399.00 to my credit card. I am not interested in the service.

Relationship no: 5402304
Name: jayanthi v
Card ending: xxxx xxxx xxxx 6628
Mobile no: 9094 *07

I had a complaint regarding one of your employee named Rohan in mobile assist department.. I had a query regarding discontinuing my one assist membership.
After explaining query he said he is not from cancellation department of one assist membership. He is was not behaving properly and was trying to avoid when I ask him for assurance on whether i will get a call back for the concerned department or not, as an year back I have same request and no body called me so I was concerned about the same. Being in the customer care centre he should be concerned and humble while taking calls. This attitude of him make me furious and I would never want to go with any of the one assist plans.
And second peron was rahul who without letting me know in between call stop answering me.
I don't understand what kind of staff you have hired. Disgusting attitude by one assist staff.
Khushboo nagar

I have request the one assist to cancel my account. Immediately, i have received the phone call from the number[protected] on 04/09/2018 at 13.55 and they told that mr. Rajeev is speaking on behalf of one assist that we are going to rectify the complaint. I have verified through website that the number is one assist corporate office number. I have interacted with them and they have send an otp and i have told to them and they told that due to time delay it has been expired and they have send another otp and the same thing they have told. Continuously, three times they have asked and finally they have told that since you didn't use one assist in the previous year also, we have credited rs. 5198 in to your credit card account. Unfortunately, after a day i have noticed that 3 times rs. 5198 has been debited from my credit card on 04.09.2018 on behalf of mobikwik. The sms i have received on 4th itself, regarding this.

Kindly consider my case and credit the amount of rs. 5198 x 3 = 15594 to my card account.

The same complaint i have registered through email to one assist on sep 07, 2018. But till now it is not rectified.

Registered mobile number is [protected]

Hello there

I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information.

I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me..

I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap

Name: karan odedra
Mo: [protected]
Relationship no : 5315783
Email: [protected]@gmail.com

This is mirza aasif i am one of the oneassit customer from last 10 to 11 months but now i wanted to quit this service as soon as possible because this service is not useful to me, till date i am not registered any of my cards, etc i am registered with this. I don't wanted waste of my money more.

So i requested you stop this service as soon as possible and refund my money.

Thanks,
Mirza aasif

Hello there

I Received SMS from ICICI BANK that RS-1299/- deducted from my bank account directly to ONE ASSIST PLAN. without my permission.. i only got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my bank account directly by the company is really a criminal act and the co.
I am also doubtful about the employee of ICICI bank, Chinchwad branch, situated at Bombay-pune highway. They are using bank account information for getting their personal agenda such as extra money or commission by providing client information to the companies like "one assist"

They are not doing their duly work, without having any extra income from the icici customer. if i take a policy or some they will claim my SR on time...pl do search. everything there is fishy business.

Please deactivate and refund my money ASAP
date of incident : 12.04hrs. 25 Sept 2018
IcICI acc No.xx9415
OneAssist Relationship Number : 5347449

I bought an iphone x 64gb black a few months ago with insurance of one assist of rs. 8800. They told me that every damage would be covered and now my when my iphone, fell from my pocket while i was traveling on a bike, got broken they’re saying that it cannot be replaced or they don’t cover that. It is so stupid of them as every damage should be covered neither they’re talking properly or giving any feedback properly. If this problem is not resolved soon i’ll file a case against one assist.
Customer id:4053834
rmn. [protected]
contact no. [protected]

We have lodged call with one assist for mi - a1 64 gb physical damage but your team has close sr with negligence reason.
This is 2nd time bad experience with one assist when one assist declined to get it repaired.

I have mentioned reason that while sleeping my phone fell down from bed and get damage but after 1 days your team asked to mentioned the full reason that please also mentioned that how it was fell down.

Let me know, if someone sleeping then how someone will know that how its fell down? I am not sure it was kept on bed or on side bed table but once i have seen my phone screen was broken that it the actual reason.

Also while taking insurance from you, no one shared details or tell that teams & condition of physical theft protection and now your team has asked that you have not cared of your phone.

Let me also know if someone can care their phone so why required insurance?
Now one assist guys tell that everyone use to receive welcome kit after insurance but i have not received the same.

Even the same thing happened to me. Without informing one assist deducted amount from my account. I dint get the message on traction happened. When i raised complaint on this. First they said we escalate for refunding later i got call from support team saying we will not be able to refund amount fully.. Mentioning stupid reasons for convincing people. I felt they doing fraudulent by deducting amount from account owner. Guys be careful on this. If the amount is not refunded. We should file case on them else it will not be under control.

There was a display flickering issue and screen unresponsiveness on my note 5 pro. I reported the problem on 25th september also the date of damage to be 25th. What i did mention in the case description is that this issue occurred on 21st sept but device worked fine when i restarted it, and i'm not even sure if it was the same problem or not

For a whole week i submitted documents and was in constant touch with the team. And they have closed the case stating that "as your handset was damaged on 26/09/2018 and you have contact us on 25/09/2018 which is more than 48 hours."
They changed the date of damage to 26th i. E one day after i raised a complaint??
Is that a technical glitch or a way to close the case?

It is frustrating to know your claim can't be processed because the team has misinterpreted the information i shared

Hello there

I check my credit card statement of month september and found that rs-1399/- deducted from my credit card to one assist plan without my permission. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act

Please deactivate my subscription and refund my money asap
Date of incident : 07th sept'2018
Hdfc credit card no. Xx0564
Oneassist membership number : [protected]

Respected sir,
I am taking tv protection plan cover amount of rs 15000/-
I am purchase a tv 16145/- in feb-16. When i am applying claim company has give me 15000/- plan coverage amount, but as same time one assist give to me estimation received the cost of the repair would be 24381/- which are aware of this by adding rs 9381 from my side. But natural thing is estimation cost going to very high after deduct depreciation cost.
It all over fumy. Itell them why should i am payee extra 9381/-rs, it is a new tv amount in today. I am says them refund me a coverage amount but they are mot agree to payee me, they payee only tv company only

Hello,
This subrahmnayam goriparti with one assist membership number id: [protected]. I found that a year back the ampunt of rs 1899 was deducted from account without my permission. Recently, i got an email regarding renewal of my membership. I tried to send an email to cancel my membership but the provided email was not reachable. Hence, i kindly requesting please cancel my membership with id of [protected]

Id: [protected]
Relationship number: 2858232

Thank you,
Subrahmanyam

I have taken a insurance policy from one assist for my xiome note4. But my name registered as rakesh kumari instead of khushboo kumari due to their executive fault. When i request them to correct my name they said they can’t change my name and i uploaded every document which they want. They said that i can claim in future there will be no issue regarding different name. Or i can send confirmation mail regarding name if required. Now when i arise claim for my phone they took my phone from my address, kept for days and now they said that the claim is rejected by insurance company they can’t do anything. I am highly disappointed.

I want to disconnect the one assist service and my relationship number is 2633658 and my card number ending is 2605. I didn't wanted the plan and they called me and told me about the plan and told them that i am not interested and i cut the phone and after some time notification came that 1899 has been debited from the account. So i want you to refund my amount as quickly as possible otherwise i am going to close my account and i am very much dissatisfied about the work you have done.

I am a HDFC bank credit card holder . I Received Mail from HDFC BANK that RS-1399/- deducted from my credit card to ONE ASSIST PLAN without my permission.I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-.

OneAssist Relationship Number : 2803216
Name :- SHAIK ROSHAN BASHA
Credit Card Number Ending :- 9159