OneAssist Consumer Solutions Complaints & Reviews

Hey my name is ritik sinha and rs1899 was deducted from my axis bank account for the membership and i want to cancel the membership and want my refund money as soon as possible. Please reply

My oneassist relationship number : 5173359
I dont want your service anymore
I thought that it was through my axis bank but now i am so cleared so just cancel the membership and refund all my money as soon as possible

Sir,

2 years back, hdfc credit card team called me and told about oneassist. I said ok and activate the service. But in the last year without any intimation they renewed it. This year, when i call them to please cancel the service, or do not renew the service, they are not accepting it. The cancellation department is just doing the marketing work. I want to cancel my oneassist service in my card. Please do the needful for the cancellation.

Card no. : xxx9804

Thanks & regards,
Vishnunath

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan on 23/08/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 23/08/2018
Icici debit card no. Xx1830

Sir /madam, i tried to upload documents regarding my mobile theft claim from last 7 days. But, there is some issue. I am unable to upload my documents. When i asked to customer care, they said that mdm there is some server error. Nobody resolving my problem. And they again and again called and said mdm upload the documents otherwise you will be responsible for this. When i said, this delay due to your server error and i want surety that this delay is not from my side, they give me 48hrs surety only. But this problem did not resolve till now. Please do something. I am very upset and frustate with this. Thank you.

Despite telling a thousand times, my cancellation request was not processed. Instead, they said that I gave my consent to extend the services during confirmation call which I never did. The customer care executives did
I had placed cancellation request on : 4/Aug/2018. Confirmation call was on 6/Aug/2018.
One Assist is a fraud. They extended my account without my consent.

Name:alagutamilarasu
Refund of rs 1899/-.
Somebody from axis bank called in the pretext of verification and persisted speaking to me when i was very busy in my work. They called me several times and disturbed me in my work. When finally i picked up their call they told me something which i was not even in a position to understand. Now i find that my account has been debited to the extent of rs.1899/- towards oneassist services.

Hello there

I reced sms from hdfc bank today that rs 1899/- deducted from my cread card to one assist membership frr. Hdfc customer rang information. Idon't even know the company and this kind o[censored]nslicited charging of my credit card and use of my card by the company is really acriminal act and the co and who the hell are you to care about me.. I want my money back don't dare again to do this

Please deactiname ; sowmya cg
Dateof incident; 19/8/2018
Hdfc credit card no : 4981
Mobile no; [protected]
Email.. [protected]@gmail.com

Dear team
An amount of rs.1899 has been deducted from my icici saving bank account on regarding one assist plan. I do not want to take a plan here. Refund my money back to my account as soon as possible.

Why did you debit rs 1, 899 money without asking me? I do not want to take a plan here please refund my money back to my account.

Oneassist relationship number - 5119861

Hello there

I reced sms from hdfc bank today that rs 1899/- deducted from my cread card to one assist membership frr. Hdfc customer rang information. Idon't even know the company and this kind o[censored]nslicited charging of my credit card and use of my card by the company is really acriminal act and the co and who the hell are you to care about me.. I want my money back don't dare again to do this

Please deactive and refund my money asap
Name ; chandu guthula
Dateof incident; 24/8/2018
Hdfc credit card no. Xx6955
Mobile no; [protected]
Email : [protected]@gmail.com

Details
24/08/2018 one assist mfee 1899 dr

Hello there

I reced sms from hdfc bank today that rs 1899/- deducted from my cread card to one assist membership frr. Hdfc customer rang information. Idon't even know the company and this kind o[censored]nslicited charging of my credit card and use of my card by the company is really acriminal act and the co and who the hell are you to care about me.. I want my money back don't dare again to do this

Please deactive and refund my money asap
Name ; chandu guthula
Dateof incident; 23/8/2018
Hdfc credit card no. Xx6955
Mobile no; [protected]
Email : [protected]@gmail.com

Details
1/08/2018 one assist mfee 1899 dr

Hello there

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Oneassist relationship number : 5119070

My name is hemant singh niranjan, my mail id is dr. [protected]@gmail.com, this is to inform that unauthorized payment has been debited from my debit card, without my authorization, inspite of canceling one assist last year, one assist relationship ship no. Is. 2580143. Amount debited from my card by one assist is 1399, on 24.08.2018, i kindly request to cancel one assist and refund my payment...

This oneassist consumer solutions had offered me a plan to protect my all credits and debits cards and i had adopted it immediately but after sometimes their plan didn't seem to me fair so i was decided not take this plan further so anyhow i had completed their one year of plan without any benefit. But after one year i. E this year 2018 they have activated their plan for another year without my knowledge and deducted an amount of rupees 1899 (One thousand eight hundred and ninety nine only) from debit card. But when i contacted them regarding this fraud they starts insisting me to continue their plan when i forced them to cancel the plan they are telling the plan is activated last month only and after one month they can't cancel it, they also telling that they had forwarded mails regarding the enhancement of this plan whereas i didn't receive any mail of them, so i request to the concerned person to take strict action against this company and kindly make my payment refund as soon as possible..

Oneassist consumer solutions — without my permission activate one assist app (I want cancel & refund immediately)

My name is mukesh and i am a hdfc credit card holder, recently with out my permission they activated one app service.
This is completely kind of cheating and fraud to me, last year and this year also. I am completely felt like harrased now it is enough is enough now i want to cancel it and i want full amount to be refund i. E rs.1399/-.

Name :mukesh

I raised a cancellation request of my wallet plan on 20th of august 2018. I called on your customer care number and even sent you a mail regarding cancellation of plan. But in spite of all this today i received a message from bank that amount has been deducted for renewal of oneassist plan.

I have explained many times that i don't want to renew it.

Now i want full refund.

Dear sir/madam,

I am a oneassit policy holder. But i wanted to discontinue with that. So i called the customer care number on 20/08/2018. The call was connected to mr. Sumit. I made him request to discontinue it. But he explained me the benefits of not cancelling the policy. That is right and duty of any customer care. But after listening to all his explanations, i again request him to cancel. But then again he said you don't know the benefits, you should get it. Then i again requested to cancellation, but again he was not ready, then i had to literally shout at him that you are not taking my request, even then he was not ready to listen to me. I know its their duty not to let the customer go. But for a customer whom you have explained each and everything, and then again customer is not ready to take your product, then no one should be forced. And mr. Sumit was literally forcing me to continue with the policy. He even offered me to take the policy at reduced price.

Then again after two days i got a call from another gentleman. I don't remember the name, but he again tried to explain me all those things. I requested him to not to explain all these things as i am not interested. But again he kept on repeating things.

Then yesterday i got a call from ms. Soni. She again started to repeat all those things. I asked her politely that i don't want to continue. Please process my request of cancellation of this plan. But she again repeated the same thing. "i will give you plan for 1399/-. So again i had to shout at her not repeat and process my cancellation request.

So i would say that my experience with you oneassist company is pathetic. Your telecaller executives are worse than anybody else. They are not ready to listen to the other person. I don't know why i had to shout at your executives to make them listen to my request. Had i not shouted at them they were not ready to listen to me.

If i had not been forced i would have considered to take your product in future. But with the experience like this i would never consider, as your executives are not ready to listen to the customer and would share my experience with all my friends and relatives and would suggest not to take this plan. And if some body had taken your plan i would ask them to cancel their plan.

The name of the company is one assist, does not seems to be right. It should be changed to onetrouble

Regards,

Harjoy singh
[protected]

I need to cancel my insurance policy right now. I provided docs many times. I cant provide them anymore and i don't have repair invoice as it was lost before months. What is need of repair invoice as repair was done from my side. Why should i provide it now this isn't my responsibilities. The company is liable to give me claim according to terms or cancel my insurance policy and refund money. Also email company terms and conditions of insurance.

The scheme has been activated on my axis bank account without my full knowledge. I was not made aware that it is a paid service and 1899 rupees have been deducted from my account. There was no mention of the amount that has been deducted. I would like to cancel the scheme. I also want the full refund of the amount that has been deducted as i had not given any permission whatsoever.

Approved amount is wrong.

1. The calculation should be on my invoice amount i. E. 12, 999 as i had paid insurance on my invoice amount. However they calculated amount on current market value. With is wrong

Also as they are not repairing my handset, hence they you cannot charge excess @3%.

As per invoice amount total eligible amt is $9, 099.30

Hence i want refund of 9100 instead of 6700 approved amt.

Else i am ok to repair my handset i am ready to pay 3% amount of repairing cost

Call me if you have any disconnect.

Thanks!

Regards
Sushil soni
[protected]

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no. : 5098515
Plan name: enhanced wa privilege single plan
Name : rachakonda umamaheshwar