OneAssist Consumer Solutions Complaints & Reviews

Hello,

Myself alark mishra having registered mobile number [protected] and my email id is alark. [protected]@gmail.com.

Well i submitted my phone google pixel 2 xl worth rs 73000 on 30th june 2018 and today it is 24th aug 2018 and i have not received my handset. On inquiring a lot in oneassist i got to know that after coming in delivery state the qc of my phone has failed. Well thats a # of a news and you people are making a fool out of me for sure.

You people dont have a courtesy left in you that after somebody calling you daily n daily, you should take something seriously but its right that work ethics cant be taught but they come by self, and you people are seriously like # who have kept my phone since 2 months almost and you dont have a clue of it.

Everyday i call oneassist and talk about an hour discussing with your dumb customer care executives and they politely say that wait for 24 hrs and 48 hrs. I know somebody will read this mail but a reply wont come because oneassist dont have a habit of replying to mails, they just hear their reputation getting slaughtered and have become absolute shameless.

Hi
My relationship no 248669
I have already spoken with 3 to 4 executives regarding my cancellation but they said cancellation is on under process, without my concern they autorenewed my membership i do not need this service but the money has been deducted from my credit card account please kindly cancel my membership and refund my money
Regards
Karthikeyan

Dear sir,
I am your client for since launch of your company.
Today (24aug 2018)
I called your customer service no [protected] at 1231 hrs and call was attended to by ms kritika. Most horrendous experience of customer service. She wasted about half an hour without solution though kept uttering “i am sorry for inconvenience “ but no clue on the subject. She remained adamant to call supervisor. Later i called [protected], attended by ms raveena.
I was for another shock, one assist had no details of my cards, passports, driving license, car registration etc. So i couldn’t report loss of my wallet and contents therein,
1, hdfc credit & debit cards
2, syndicate & central bank debit cards
3, driving licence
4. Car registration card
5. Mine n wife (Kumkum bhardwaj) armed forces medical cover cards. Echs cards
6. Delhi metro card

I request you to please e mail at my registered id the application form to confirm details provided to you at the time of registration with you because ms raveena confirmed that all details are blank. How funny? One assist ensuring to provide me service without details. Pl send my application copy.

I am disgusted at poor or no professional acumen being displayed by both mentioned executives.

Warm regards.

Wg cdr dinesh kumar bhardwaj
[protected]
[protected]@hotmail.com

Hello there,

I am requested to cancel a plan from one assist which was added to my debit card. Then i received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan as they without my permission. I don't even know why the company charged me and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 23 august 2018
Icici debit card no. Xx1830
Customer id[protected]

Oneassist consumer solutions — amount deduction my credit card without permission


Sh sheikhmohamed k on aug 19, 2018
Mark as resolved

Refund - automatically started one assist services smart emi plan without my permission
Dear sir,

I'm using hdfc credit card. I was going through credit card statement and found that without any intimation you have deducted the amount from my credit card in august 2018

Kindly cancel this plan and request you to refund the amount. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.
My card number
Hdfc credit card
[protected]
Sheikh mohamed
[protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6608 without my concern on date:17/08/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 2546343
Name :- chandan maji
[protected]@yahoo.co.in
Mobile no. :- [protected]
Credit card number ending :- 6608

Oneassist consumer solutions — refund my deducted money 1899 /-


I recived sms from icici bank that 1899 /- deducted from my debit card to one assist plan with out my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal at and the co.

Please deactivated and refund my money asap.

From
Ambika bandgar
Mob no: [protected]

In 2017 HDFC Bank issued an credit card and in 1st month bill, the one assist membership was charged. this was unkown to me. I further contacted One assist and asked for cancellation. They convinced to use the service in discounted charges for year. If liked then continue else cancel in year 2018.

Now in Aug 2018 One Assist renewed the membership without my consent. on calling to there customer care, they ready to cancel but not refunding the amount. also i didn't received any kind of intimation email regarding renewal of the same.

This is fraud. I think this is well planned loot by bank and oneassit with their mutual consents.

I need my amount refund.

Hi team,
Concerns:
1. Misguiding the customer by not giving the insurance, (Case got rejected
For not having the invoice copy for which we were ready to pay the penalty).
2. Delay in decision making and confusion within the team members of one assist taking 2 months to resolve a case.
3. Returned phone by tampering it further by changing the screen and inside spare parts.
4. Charging the customer for the tamper done by the one assist executives.
5. Even after paying the same doing a fraud and mental harassment by charging/ asking further more money to repair the same.
My brother bought a samsung s8 few months before, and i insisted him to take one assist insurance on it.
Unfortunately he got a scratch on the display of the phone, which he gave under insurance claim; the same was rejected as he lost his invoice copy, as a policy is not correct as it he was ready to pay penalty for the lost invoice however the phone was returned but shocking was that it was completely tampered.
We understood the same as the screen was completely changed and the phone was not getting switched on (The ph. Was in working condition when it was picked up, only the display had a scratch).
We complained about this to happy to assist, the same went on for more than a month but no one resolved the issue, however latter they forced us to pay an amount of inr 6700.00 to get the phone repaired, which hard heatedly we agreed for.
However we clearly mentioned that it is completely a fraud, as the phone was in working condition.
Now after the phone is picked up they are forcing us to pay another odd inr 3000.00, to get the battery changed.
This is completely a fraud; the phone was completely in working condition when it was 1st time given to one assist.
They have tampered his phone and taken out the original spare parts and now charging my brother to get the phone repaired.
Kindly help.

Dear sir/madam,

Due to some respect i am dharam singh bhandari, i am the customer of hdfc bank credit and customer of your company on behalf of my plan (One assist card protection plan) sir one is your employee his name is mr. Shahid sheikh he was forcing me for card protection plan again and however i denied for and he denied for my plan cancellation. I want cancel my plan. So please help for this and do the needful.

Warm regards
Dharam bhandari
M-[protected]

Without my knowledge one assist charges 1399/- from my icici bank credit card. It is criminal activities are done by one assist

Sir/Madam, I have purchased Credit card from ICICI Bank on 10.08.2018. In 18.08.2018 i have received message from One assist for your Credit card account debited 1, 399/- by one assist. Without my permission One assist Charged 1399/- from my Credit card account after that i have called One assist Complaint Number for Cancellation of My insurance policy and refund the amount there is no response from one assist Kindly Cancel the policy and refund the amount One assist Relationship Number : 5106397. The one assist team says arranging Call 2 days before still now no response from one assist

My mobile get damaged and i taken insurance from oneassist the worst company. At the time of insurance they tell me i can claim at any time. But now they are not going to give me service. Any the executive are very helpless and have not any answer for customer. They didn't have any solution. At the time of insurance they didn't tell me all the rules and conditions. Only needed customers for money. The robber oneassist

Refund - automatically started one assist services
Dear sir,

I'm using hdfc credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 1399 from my credit card in august 2018

Kindly cancel this plan and request you to refund the amount of rs:1399. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.
My card number
Hdfc credit card
[protected]
Sheikh mohamed
[protected]

Inappropriate excess charges demanded (Claim number 3378058) relationship number: 2116779

I have taken mobile insurance from oneassist and my handset screen broke down subsequently i raised a claim request and handset was taken for repair but to my surprise i was asked to pay inr 1000 as axcess charges. I asked oneassist that my claim amount is approx 3300 so the actual excess charge would be inr 330 approx then why excess is being asked. I this oneassist reverted with twisted terms and condition mail where they ae showing changed terms and conditions justifying their demand of inr 1000, i have reverted them with all details and screenshot of their chat executive deepalli who had clearly written i m liable to pay 10% of claim value only.

There has been no support rendered from oneassist against my grievance, it seems they are simply interested in siphoning more amount from customer's by raising inappropriate demands at the time of claim settlement.

Dear sir/madam
You have activated my credit card protection plan without my consent last year also you did same. Is there no policy in your company that before renewal you will ask the consumer if he would like to continue or not. I would like to have my renewal amount refunded as it is against rule setup by government that u cannot charge any consumer without his/ her consent.
Kindly refund my renewal amount asap
Thanks
Kanchan

I will never purchase the insurance again it is mentally harassment me. No email received after as i asked for terms and conditions. No any responsible answer from the company received till now. I need my insurance money back. The company is making fools of customers only also their fake executives. They know only to deduct money from customer account very politely but at the time of claim they show totally irrespective, irresponsible behaviour. The govt. Needs to blackout this company.

Hi there

I received email from kotak mahindra bank that 1399/- deducted from my credit card to one assist plan without my any permission. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Please do the needful as soon as possible.

Please deactivate and refund my money asap

Relationship no : 1123338

This OneAssist has charged my Credit Card second time without my permission. I talked to HDFC and they gave me OneAssist’s toll free number[protected]. When I called them they lady was so intolerant she was not even listening to me and she kept saying “if something happens to you and all”. She tried to convince me for more than minutes then on my request she transferred me to her Senior and then that Senior tried the same thing and agreed to cancel the policy but didn’t agree to refund the money. My Card was charged for 1399 rupees on 13th Ausgust, 2018. I want a full refund of 1399 ASAP and don’t want any furthers charges from OneAssist.

I have cancelled my auto renewal itself. But this year i got mail regarding the auto renewal on 12.7.2018. I replied to the mail to stop my auto renewal. After my confirmation to stop my auto renewal itself, the plan has renewed. Today i made my complaint through customer care. My complaint acknowledgment number is 3459485. Within 4 days i need my refund to credit in my same credit card. Or else i will loo forward the ombudsmen.

Thanks
Dhakshinamoorthy A
763*****30

Without any confirmation automatically renewing their subscription and taking money from the bank very useless plan and worst customer service they don't talk about refund but i don't want the plan and
Please refund my money immediately and credit to my account. I want rs.1399/_ debited from my account. Poor customer service she talk very harshly and they don't talk about the refund in single word. But i want refund please do it immediate action.