OneAssist Consumer Solutions Complaints & Reviews

Address: New Delhi, Delhi, 110024

Dear sir/madam,

Due to some respect i am dharam singh bhandari, i am the customer of hdfc bank credit and customer of your company on behalf of my plan (One assist card protection plan) sir one is your employee his name is mr. Shahid sheikh he was forcing me for card protection plan again and however i denied for and he denied for my plan cancellation. I want cancel my plan. So please help for this and do the needful.

Warm regards
Dharam bhandari
M-[protected]

Sep 23, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

OneAssist Consumer Solutions Customer Care's response Dear Dharam,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3464560. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

Team OneAssist.

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Address: Mumbai City, Maharashtra

Without my knowledge one assist charges 1399/- from my icici bank credit card. It is criminal activities are done by one assist

Sir/Madam, I have purchased Credit card from ICICI Bank on 10.08.2018. In 18.08.2018 i have received message from One assist for your Credit card account debited 1, 399/- by one assist. Without my permission One assist Charged 1399/- from my Credit card account after that i have called One assist Complaint Number for Cancellation of My insurance policy and refund the amount there is no response from one assist Kindly Cancel the policy and refund the amount One assist Relationship Number : 5106397. The one assist team says arranging Call 2 days before still now no response from one assist

Sep 22, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2018

OneAssist Consumer Solutions Customer Care's response Dear Haribaskaran,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 3475707.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: Pune, Maharashtra, 411014

Website: oneassist.in

My mobile get damaged and i taken insurance from oneassist the worst company. At the time of insurance they tell me i can claim at any time. But now they are not going to give me service. Any the executive are very helpless and have not any answer for customer. They didn't have any solution. At the time of insurance they didn't tell me all the rules and conditions. Only needed customers for money. The robber oneassist

Sep 22, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Akash,

Greetings from OneAssist!

We understand your concern. Please be informed, while buying the policy everyone receives the welcome kit through email with all the T&C's mentioned in it. Also note you need to raise a claim within 48 hours of damaged done to the handset.

Regards,

Devendra,

Team OneAssist.

Verified Support

Aug 22, 2018

OneAssist Consumer Solutions Customer Care's response Dear Akash,

Please be informed, we tried calling you several times, as your phone kept on ringing. Please share a convenient time to speak with you.

Regards,

Devendra,

Team OneAssist.

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A

Akash Gondhale

from Nagpur, Maharashtra

Aug 28, 2018

You can call me after 6pm everday.

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Address: Chennai, Tamil Nadu, 600057

Refund - automatically started one assist services
Dear sir,

I'm using hdfc credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 1399 from my credit card in august 2018

Kindly cancel this plan and request you to refund the amount of rs:1399. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.
My card number
Hdfc credit card
[protected]
Sheikh mohamed
[protected]

Sep 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Aug 19, 2018

Updated by sheikhmohamed K consumer complaints logo
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Credit CardsOneAssist Consumer Solutions amount deduction my credit card without permission
Oneassist Consumer Solutions — amount deduction my credit card without permission

1 Review
sheikhmohamed K on Aug 19, 2018
Mark as Resolved

Refund - Automatically started one assist services
Dear Sir,

I'm Using HDFC Credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 1399 from my credit card in August 2018

Kindly cancel this plan and request you to refund the amount of Rs:1399 . Pleases deactivate ONE ASSIST membership & refund me all the deducted amount.This is unacceptable that you deduct amount on name of one assist MFEE without customer's info. If it happens again i will cancel my credit card.
My card number
Hdfc credit card
[protected]
Sheikh Mohamed
[protected]

Verified Support

Aug 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconveninece caused. Your membership cancellation is under process vide service request number 3467059. Your refund amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

Team OneAssist.

View replies

V

vpp co

from Chennai, Tamil Nadu

Aug 20, 2018

I was opened salary account in ICICI bank within one month they debit 1500. rs in my account. I don't want this plan its get activated without my permission. so please refund my amount.

mail id: [protected]@gmail.com

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R

Ranjeet Bariya

from Ahmedabad, Gujarat

Aug 23, 2018

Last month my payment 2499 deducted
thru one assist but I don't know
why I pay you

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Address: Deoghar, Jharkhand, 814112

Inappropriate excess charges demanded (Claim number 3378058) relationship number: 2116779

I have taken mobile insurance from oneassist and my handset screen broke down subsequently i raised a claim request and handset was taken for repair but to my surprise i was asked to pay inr 1000 as axcess charges. I asked oneassist that my claim amount is approx 3300 so the actual excess charge would be inr 330 approx then why excess is being asked. I this oneassist reverted with twisted terms and condition mail where they ae showing changed terms and conditions justifying their demand of inr 1000, i have reverted them with all details and screenshot of their chat executive deepalli who had clearly written i m liable to pay 10% of claim value only.

There has been no support rendered from oneassist against my grievance, it seems they are simply interested in siphoning more amount from customer's by raising inappropriate demands at the time of claim settlement.

+1 photos

Sep 21, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We understand your concern. We have forwarded your case to the concerned team. Please allow us some time to get the clarification on your case. Appreciate your patience in interim.

Regards,

Devendra,

TeamOneAssist.

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Address: New Delhi, Delhi, 110092

Website: One Assist

Dear sir/madam
You have activated my credit card protection plan without my consent last year also you did same. Is there no policy in your company that before renewal you will ask the consumer if he would like to continue or not. I would like to have my renewal amount refunded as it is against rule setup by government that u cannot charge any consumer without his/ her consent.
Kindly refund my renewal amount asap
Thanks
Kanchan

Sep 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Kanchan,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3466964. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,
Devendra,
Team OneAssist.

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Address: Ambala, Haryana, 135002

Website: www.oneassist.in

I will never purchase the insurance again it is mentally harassment me. No email received after as i asked for terms and conditions. No any responsible answer from the company received till now. I need my insurance money back. The company is making fools of customers only also their fake executives. They know only to deduct money from customer account very politely but at the time of claim they show totally irrespective, irresponsible behaviour. The govt. Needs to blackout this company.

Sep 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Aug 17, 2018

Updated by Attri Vijay Relationship Id 2963985

Aug 18, 2018

Updated by Attri Vijay Devendra provide only copy paste of customer satisfaction template here not even a single step taken by company.

Verified Support

Aug 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Request you to share your Membership ID and registered mobile number at [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that we can assist you further.

Regards,

Devendra,

Team OneAssist.

Verified Support

Aug 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist1

We regret the inconvenience caused. Request you to provide a clarification mail from Randhir's Email reason for name mismatch in invoice in Shipping for Vishwbandhu Kaushik with govt id proof attached in it and handset details, IMEI no.with SR#3431163 in subject line. Your Govt Issued ID proof in the name of Mr.VIJAY CHOUDHARY or else provide Affidavit stating that Mr.VIJAY CHOUDHARY and Mr.Vijay Kumar are the same person and also provide repair invoice for the previous damage. Please note without these details, we won't be able to process your claim.

Regards,

Devendra,

Team OneAssist.

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A

Attri Vijay

from Delhi, Delhi

Aug 18, 2018

Devendra provide only copy paste of customer satisfaction template here not even a single step taken by company.

Reply

R

Rajat@2548

from Suriapet, Telangana

Aug 21, 2018

Today 14/08/2018 1899 ruppes deducted from my account. i even doest not apply for service. cancel my plan and refund my amount.
request no. SR[protected]
ICICI ACCOUNT NO[protected]

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Address: 400065

Website: oneassist.in

Hi there

I received email from kotak mahindra bank that 1399/- deducted from my credit card to one assist plan without my any permission. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Please do the needful as soon as possible.

Please deactivate and refund my money asap

Relationship no : 1123338

Sep 22, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

Please be assured, your membership cancellation will be done soon and you will also receive the refund for the same.

Regards,

Devendra,

Team OneAssist.

Verified Support

Aug 22, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We understand your concern. Please be informed, your membership cancellation is in process with vide service request number 3470845. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

Team OneAssist.

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Website: oneassist.in

This OneAssist has charged my Credit Card second time without my permission. I talked to HDFC and they gave me OneAssist’s toll free number[protected]. When I called them they lady was so intolerant she was not even listening to me and she kept saying “if something happens to you and all”. She tried to convince me for more than minutes then on my request she transferred me to her Senior and then that Senior tried the same thing and agreed to cancel the policy but didn’t agree to refund the money. My Card was charged for 1399 rupees on 13th Ausgust, 2018. I want a full refund of 1399 ASAP and don’t want any furthers charges from OneAssist.

Sep 23, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Gurpreet,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3460367. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,
Devendra,
Team OneAssist

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Address: Madurai, Tamil Nadu, 625011

I have cancelled my auto renewal itself. But this year i got mail regarding the auto renewal on 12.7.2018. I replied to the mail to stop my auto renewal. After my confirmation to stop my auto renewal itself, the plan has renewed. Today i made my complaint through customer care. My complaint acknowledgment number is 3459485. Within 4 days i need my refund to credit in my same credit card. Or else i will loo forward the ombudsmen.

Thanks
Dhakshinamoorthy A
763*****30

Sep 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Dhakshina,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3459485. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,
Devendra,
Team OneAssist.

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Address: 600020

Without any confirmation automatically renewing their subscription and taking money from the bank very useless plan and worst customer service they don't talk about refund but i don't want the plan and
Please refund my money immediately and credit to my account. I want rs.1399/_ debited from my account. Poor customer service she talk very harshly and they don't talk about the refund in single word. But i want refund please do it immediate action.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

Hello there,

Last year i had requested to cancel a plan from one assist which was added to my credit card. Then again i received sms from hdfc bank that rs-1799/- deducted from my credit card to one assist plan as they renewed it without my permission. I also got a mail from one assist team. I don't even know why the company charged me again and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 4th may 2018
Hdfc credit card no. Xx1133
Customer id - 2007922
Plan code 629

+1 photos

Sep 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Anmol,

Greetings from OneAssist!

We understand your concern. Please be informed, your membership cancellation is processed vide service request number 3469335. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

Team OneAssist.

Aug 27, 2018

Updated by Anmol Nischal Till now I haven't received any refund money! what is happening?

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Address: Mumbai City, Maharashtra

I want to cancel one assist subscription immediately. My member ship id is [protected] & relation ship no.271134
They are deducting money every year without any confirmation from my icici bank account. It has to be stopped immediately. They asked over phone one time. But they never told for any auto renewal or subscription. They have not mentioned how to cancel the same in the website. But simply every year they are deducting money from my icici account.
I don't want to renew this subscription. It has to be stopped immediately without any renewal.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 401504

Website: One assist consumer solusation

Hello there,

I recived sms from icici bank on date 03/ august /2018 that 1899 /- deducted from my debit card to one assist plan with out my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal at and the co.

Please deactivated and refund my money asap.

Date of incident - 03 august 2018
Icici card no - xxx7734
One assist relationship number
- 5038249

Regards.
Dolli jena
Email. Krishana. [protected]@yahoo.com

+1 photos

Sep 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Aug 15, 2018

Updated by Krishnachjena1 Hello there,

I recived SMS from Icici bank on date 03/ AUGUST /2018 that 1899 /- Deducted from my debit card to one assist plan with out my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal at and the Co.

Please deactivated and refund my money asap.

Date of incident - 03 AUGUST 2018
ICICI CARD NO - XXX7734
ONE ASSIST RELATIONSHIP NUMBER
- 5038249

REGARDS.
DOLLI JENA

Verified Support

Aug 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3454993. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

Team OneAssist.

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K

Krishnachjena1

Aug 20, 2018

Dear sir,

1899/- has arrived in my account...

ThanQ one assist consumer team.

Regards,

DOLLI JENA

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Address: Gwalior, Madhya Pradesh, 474020

Rs-1399/- is being debit from my icici bank credit card at at 05:26 pm on 14/08/2018 by one assit without any intimation to me.
It is very harassing to customer. So plz do the needful and provide a solution to get my money back.
My mobile no-[protected]
I will be very thankfull for this type of help.
One assit wale"apne man marji ki kar rhe hai" or customer ko harass kar rhe hain.

Sep 18, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Aug 15, 2018

Updated by Pawan225 Please refund my money immediately.

Verified Support

Aug 16, 2018

OneAssist Consumer Solutions Customer Care's response Dear Pawankumar,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3452753. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,
Devendra,
Team OneAssist.

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Hi Team,

Please support on cancellation of One Assist membership[protected]activated on my bank account suddenly. No confirmation for such was taken from my end.

And now customer care of One Assist is not able to resolve the issue and asking me to wait and wait for final call.

Amount of 1899/- got deducted for the same. Kindly support on getting it refund.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Hello,

I have made two payments for two plan activation and both are failed.

1) On 2nd Aug 2018 via credit card and refund is received.

2) On 3rd August 2018 I have paid via Axis Net Banking via Citrus and the plan activation is failed I have not yet received the refund till now nor refund confirmation. I am attaching Bank Statement and Citrus Order number.
Order number - 4952711

Your customer care and Twitter team is just giving me fake info as refund is processed but no money in my account till today. I have checked with Citrus, still the money is lying with you.

Please check and do the needful.

Thanks,
Akash

+2 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

I am neha gupta my phone got dead on 5 aug18 my complaint number is3424934. I called to oneassist on 6 aug and they are not able to say clearly that, what exactly docs and mail i should upload. After claiming every 2nd day i am getting call from oneassist that your docs are not clear pendency is still over there. How can docs. Were still pending when i uploaded with instructions of one of the oneassist employee. I think they are not in mood to give a claim for my handset. They giving me mentally harassment on daily bases

Sep 23, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

OneAssist Consumer Solutions Customer Care's response Dear Neha,

Greetings from OneAssist!

We regret the inconvenience caused. Please be informed, we have received your documents and we need 48 hours for the verification procedure. You will receive an email from concerned team. Appreciate your patience in interim.

Regards,
Devendra,
Team OneAssist.

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Address: Yamuna Nagar, Haryana, 135002

Website: www.oneassist.in

At the time of insurance the company not cleared their terms and conditions very well. They mentioned the a spare handset will be given to the customer during the period of customer handset in service center. But at that time company did not gave me any handset at first time i claimed. The claim was closed by my side as company harassed me. Now i filed claim again so the company making me fool again now and showing there huge formalities with was not mentioned at the time of insurance. Please take some action against this company making fool or customer.

Aug 17, 2018

Complaint marked as Resolved

No any step taken by company to resolve my problem as they did earlier only arguments with the customer.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Aug 12, 2018

Updated by Attri Vijay It is a fraud company making fool of customers.

Verified Support

Aug 13, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. We request you to share your membership ID details on [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that, we can assist you in your case.

Regards,
Devendra,
Team OneAssist.

Aug 14, 2018

Updated by Attri Vijay 2963985

Aug 14, 2018

Updated by Attri Vijay Totally fraud company I will never buy it's plan again. Totally upset from the service. As I will uploaded my documents earlier I will not upload them again and again. Repair my handset or return my money back.

Aug 17, 2018

Updated by Attri Vijay The problem is not resolved yet.

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I received the message from axis bank rs.1899 was deducted from my account for one assist plan on 09/08/2018. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card

Please deactivate and refund my money asap

Date of incident : 09/08/2018
Axis bank card no: xx0997

Sep 21, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. We request you to share your membership ID details on [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that we can assist you in your case.

Regards,
Devendra,
Team OneAssist.

View replies

Axis Bank Customer Care

from Pune, Maharashtra

Aug 13, 2018

Hi, sorry for the trouble. We are here to help ! Please share your contact details with us so that we may assist you at the earliest. Regards, Team Axis Bank.

OneAssist Consumer Solutions Complaints & Reviews

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OneAssist Consumer Solutions reviews & complaints page 86

misbehave from your employee

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without permission charged 1399 from one assist-reg

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regarding claim of mobile

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amount deducted my credit card without permission

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inappropriate excess charges demanded (claim number 3378058)

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renewal of contract without my consent

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mentally harassment

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one assist deactivate one assist plan

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unsolicited charge of 1399 on my hdfc credit card.

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auto renewal

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cancellation and refund my money

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deactivate - one assist

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without any confirmation automatically renewing their subscription and taking money from bank

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refund my deducted money 1899 /-

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rs-1399/- debit from my icici credit card

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cancellation of one assist membership on my bank account

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refund not received - relationship number - 5006786

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mentally harassment by oneassist

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regarding claim

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cancel the membership

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