OneAssist Consumer Solutions Complaints & Reviews

I purchased accidental insurance plan from oneassist during and was told that they will cover all damage. Now when my phone's screen damaged i raised claim. Phone damaged on 22 august and claimed on 28 or 29 august. Now they are rejecting claim by saying that i was supposed to claim within 48 hours...
I was never told earlier about it... That i must claim within 48 hours. Now, i can't find the documentation of their plan as well... As they are saying it was mentioned somewhere in terms and conditions.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 9378 without my concern on date:15/05/2017. I am not interested about this service and don't want this membership any more. So cancel the membership

Name :- venkatesan murugesan
Mobile no. :- [protected]
Credit card number ending :- 9378

Hello

I am gajendra kumar dalei. I recieved a sms from hdfc bank ltd that rs-1899/- deducted from credit card to one assist plan without my permission. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my credit card by company is really criminal act and the co.

Please deactivate and refund my money.

My credit card no is 4893xxxxxxxx8834.
One assist relationship no-1931403
My contact no. [protected]

Please solve my issue as soon as possible.

I had received sms about deduction of rs 1399 from my credit card. I have not opted for any service but they had deducted the balance. My relationship number is 5188523. I want my money back and i will file official police complaint againt one assist solution. I will also complain againt
Kotak credit card customer care also. My mobile number [protected].
Please help me to get refund back earliest possible

Hi,

I Received SMS from ICICI BANK that RS-1899/- deducted from my account to ONE ASSIST PLAN without my permission. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP

OneAssist Relationship Number : 4800746

Dear customer, renewal of policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 02-sep-18. It will be completed in 1 wkg day.

I got this msg today and i dont want to continue this service so do not debit any kind of amount.

I never used this service but every year an amount debited from my bank without any intimation.

This time i got the prior msg of renewal.

Pravendra
[protected]

I would like to say that, two months back one of your staff people called me and explain ed to me about the oneassist service. I clearly told them that i was not at all interested and i didn't want to register. But your people insisted me to register and the very next day they deducted 1899 rs from my account.
I have called many times to cancel my account and get my money back but sadly there was no update regarding this. It's been two months that i have been trying to contact you guys but there is no response.
I am not keeping quite this time. I immediately want my money back with the cancellation otherwise we cannot trust your bank if this is not resolved.

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 01/09/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please cancel my membership and refund my 2yrs money - total amount-3798

Please deactivate and refund my money asap
Date of incident : 01/09/2018

My relatioship number-2601501

I am varalakshmi having account in icci bank a phone call from avion solutions on a day regarding safe of debit card and they explaind i told them i dont need for me and they ask me my adhar number and i given them but without my knowledge they a debited rs 1399/- from my savings account i dont want this and pls cancel this plan and i filed a comlaint regarding this in icci bank so please refund my money back as soon to my savings account

मेरा iPhone गिर के टूट गया और जब मैं क्लेम सबमिट कर रहा हूं तो आप लोग claim ले नहीं रहे हो मुझे नई-नई शर्ते बता रहे हो देते समय ऐसी कोई जानकारी नहीं दी गई थी आप मेरे सारे पॉलिसी के पैसे रिटर्न करिए य! मेरा iPhone का क्लेम सबमिट करिए क्योंकि फोन कंपनी ने बदल कर दिया था मैंने दूसरा नहीं खरीदा मैंने जब आईफोन 7 प्लस का आपसे इंश्योरेंस ले रखा है Aditya Pratap Singh Chauhan [protected]

My One assist relationship number is 678276

Registered mobile number - [protected]

Name - Vamshi Krishna vemula

I have been with one assist from past 2.5 years. Recently My mobile got damaged so I called one assist customer care to file a claim but they are saying they are not able to raise a claim. This incident happened on Aug4 th 2018 and till now I called to a one assist around 50 times to get the services all the time they are saying will rectify the issue in 48 hours. This is the only one statement we are receiving even after waiting for 25 days.took the one assist plan in the month of April 2018 having validity till March 2019. though having valid plan insurance company not repairing my mobile.
Attaching mobile bills as a proof of evidence

I have 2 mobiles-
Mobile 1 with IMEI number -[protected] purchased on April 3rd 2017 and for this I raised a claim on 19 july 2017. Approved claim under BER as repair cost exceeding mobile price

With the received amount i haved some more money purchased a mobile on Aug2 2017

Mobile 2 with IMEI number - [IMEI/SN:[protected]] purchased on August 2nd 2017

Now for this mobile Im trying to raise a claim but oneassist is telling that they gave money under BER request

I purchased a mobile on August 2nd 2017 and claim raised on july 19 2017 and oneassist know which mobile im buying and what is mobile IMEI number I purchase.

What a stupid reason they provided to me. They are delaying the service if mistake from though they will yell at the customer. Will not provide the solution for a problem and just like that they will drag for a long...

I need my need to be repaired one assist at any cost...

Hey my name is ritik sinha and rs1899 was deducted from my axis bank account for the membership and i want to cancel the membership and want my refund money as soon as possible. Please reply

My oneassist relationship number : 5173359
I dont want your service anymore
I thought that it was through my axis bank but now i am so cleared so just cancel the membership and refund all my money as soon as possible

Sir,

2 years back, hdfc credit card team called me and told about oneassist. I said ok and activate the service. But in the last year without any intimation they renewed it. This year, when i call them to please cancel the service, or do not renew the service, they are not accepting it. The cancellation department is just doing the marketing work. I want to cancel my oneassist service in my card. Please do the needful for the cancellation.

Card no. : xxx9804

Thanks & regards,
Vishnunath

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan on 23/08/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 23/08/2018
Icici debit card no. Xx1830

Sir /madam, i tried to upload documents regarding my mobile theft claim from last 7 days. But, there is some issue. I am unable to upload my documents. When i asked to customer care, they said that mdm there is some server error. Nobody resolving my problem. And they again and again called and said mdm upload the documents otherwise you will be responsible for this. When i said, this delay due to your server error and i want surety that this delay is not from my side, they give me 48hrs surety only. But this problem did not resolve till now. Please do something. I am very upset and frustate with this. Thank you.

Despite telling a thousand times, my cancellation request was not processed. Instead, they said that I gave my consent to extend the services during confirmation call which I never did. The customer care executives did
I had placed cancellation request on : 4/Aug/2018. Confirmation call was on 6/Aug/2018.
One Assist is a fraud. They extended my account without my consent.

Name:alagutamilarasu
Refund of rs 1899/-.
Somebody from axis bank called in the pretext of verification and persisted speaking to me when i was very busy in my work. They called me several times and disturbed me in my work. When finally i picked up their call they told me something which i was not even in a position to understand. Now i find that my account has been debited to the extent of rs.1899/- towards oneassist services.

Hello there

I reced sms from hdfc bank today that rs 1899/- deducted from my cread card to one assist membership frr. Hdfc customer rang information. Idon't even know the company and this kind o[censored]nslicited charging of my credit card and use of my card by the company is really acriminal act and the co and who the hell are you to care about me.. I want my money back don't dare again to do this

Please deactiname ; sowmya cg
Dateof incident; 19/8/2018
Hdfc credit card no : 4981
Mobile no; [protected]
Email.. [protected]@gmail.com

Dear team
An amount of rs.1899 has been deducted from my icici saving bank account on regarding one assist plan. I do not want to take a plan here. Refund my money back to my account as soon as possible.

Why did you debit rs 1, 899 money without asking me? I do not want to take a plan here please refund my money back to my account.

Oneassist relationship number - 5119861

Hello there

I reced sms from hdfc bank today that rs 1899/- deducted from my cread card to one assist membership frr. Hdfc customer rang information. Idon't even know the company and this kind o[censored]nslicited charging of my credit card and use of my card by the company is really acriminal act and the co and who the hell are you to care about me.. I want my money back don't dare again to do this

Please deactive and refund my money asap
Name ; chandu guthula
Dateof incident; 24/8/2018
Hdfc credit card no. Xx6955
Mobile no; [protected]
Email : [protected]@gmail.com

Details
24/08/2018 one assist mfee 1899 dr