OneAssist Consumer Solutions Complaints & Reviews

Oneassist company debited my credit card by rs. 1399 on 18th august, 2018 without any approval from me. When i called them they said that before 45 days of payment they have sent email on my registered email id. When i checked details of my registered email id it was wrong and i corrected my right email id on today i. E. 4th september 2018.

Therefore i requested them to cancel renewal and refund me my debited amount. Now they are denying to refund that amount to me.

Please look after in this regards.

One assist solution has debited Rs.9999/- as a cheat because credit card dept has misused documents which was submitted at the time of credit card application.
While they had to reverse credit Rs.1399 which was debited as membership fees .now they debited Rs.9999/- from my another credit card.
i have full evidence to verify the same.
as i have already submitted for Rs.1399/- complaint.
Please help me to get refund Rs.9999/- from One assist solution.
if i don't get justice, wrong massage will go to the public and people will deny to trust on credit card providers.
So Please help me on this regard and get me refund at earliest possible.

I have purchased the mi a1 phone from my credit card and from my mi account but delivery address i have put wipro technologies pune address as i want it to deliver at that address. One assist have taken wipro technologies as owner name in invoice and they are not proessing my claim. I have all the necessary proofs to provide that this phone belongs to me. Even my email id and phone number is registered. Then also they are not providing the claim details. They have not asked for any query and rejected my claim. This is real fraud business they are doing.
I want to file a claim against them. Please suggest.

Hi,

I filed a mobile theft claim with insurance under claim# 3273041. To file a dispute with the company, i requested the recording of my purchase conversation however they failed to provide it, in spite of me writing it to them multiple times. They just shared the link of policy wordings. Then i challenged them on policy wordings, however i did not get a satisfactory response from [protected]@oneassist.in then i asked for grievance redressal process as it is not available on their website, they simply sent me another email id i. E. [protected]@oneassist.in and not the complete process. I wrote it to escalations team on aug 13th, however i did not receive any response till date. They are least bothered to look at challenges i made with them, rather they state "your claim has been rejected by the insurance company & the insurance company gives the decision depending upon the t & c mentioned on our website and inputs provided by the customer such as images, description and how the incident happened", whereas as far as i know one assist is my insurer, i don't know what insurance company they are talking about. I questioned them on who my insurance is, however no response. With an hope to get my claim resolved, i further initiated the complaint with consumer complaints. Kindly help to get my issue/claim resolved.

Sir/mam,
I would like to cancel/ deactivate my one assist services by axis bank as by mistake i said yes during the call considering it as a free service and i want money to be refunded as soon as possible.
Kindly assist me for the steps i have to take further. Please resolve this matter as soon as possible.

Thank you and regards
Arpit pandya
Relationship no.: 5133973

I am shailaja, your proposed customer u have allotted me relationship no. 5119089. I am existing customer of icici bank. I called on oneassist customer care no. Many times but didn't get any response. I don't want any service from oneassist. I request to terminate the plan and refund my deducted amount immediately. If not... I will be no more an icici customer. Don't dare do this again.
Thanks

Hi team,

Please cancel my on assist subcription as soon as possible which is going to renew on 18/09/2018.

Please don't be cheap while retaining customers. I have already bought a plan from somewhere else. Please don't try to retain me just cancel my plan right away and refund the 1299/- if. Deducted. My registered number is [protected], [protected].

Relationship no.: 2795542
Plan : power individual
Valid up to : 18/09/2018

Hi
I'm mounika
I have received a call from axis bank on 7th aug. I just don't want the subscription and please cancel my subscription for my axis visa platinum card ending with 8305. It has been noticed that the money already been charged @1899 for the same.
Hence, cancel the subscription and refund the same into my account. My relationship no. Is 5039785. I am waiting for confirmation of deletion of this service and also refund the money @1899

Hello everyone,
To everyone who are planning to buy amc's to protect there home appliances, please beware of not falling into trap of this false company by name One assist.

There sales person will make complete false promises and assurances.
Like, 7 hrs assured visit by technician
15 days assured money back, if not satisfied with services

Once you take there policy, they will get disappear.

The technician that they send are complete useless and incapable. and may even completely destroy your home appliances.

Then we you try to cancel there policy, they will completely back out from refunding policy..but also there services gets further pathetic and they just not give ### to customers problems

I purchased accidental insurance plan from oneassist during and was told that they will cover all damage. Now when my phone's screen damaged i raised claim. Phone damaged on 22 august and claimed on 28 or 29 august. Now they are rejecting claim by saying that i was supposed to claim within 48 hours...
I was never told earlier about it... That i must claim within 48 hours. Now, i can't find the documentation of their plan as well... As they are saying it was mentioned somewhere in terms and conditions.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 9378 without my concern on date:15/05/2017. I am not interested about this service and don't want this membership any more. So cancel the membership

Name :- venkatesan murugesan
Mobile no. :- [protected]
Credit card number ending :- 9378

Hello

I am gajendra kumar dalei. I recieved a sms from hdfc bank ltd that rs-1899/- deducted from credit card to one assist plan without my permission. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my credit card by company is really criminal act and the co.

Please deactivate and refund my money.

My credit card no is 4893xxxxxxxx8834.
One assist relationship no-1931403
My contact no. [protected]

Please solve my issue as soon as possible.

I had received sms about deduction of rs 1399 from my credit card. I have not opted for any service but they had deducted the balance. My relationship number is 5188523. I want my money back and i will file official police complaint againt one assist solution. I will also complain againt
Kotak credit card customer care also. My mobile number [protected].
Please help me to get refund back earliest possible

Hi,

I Received SMS from ICICI BANK that RS-1899/- deducted from my account to ONE ASSIST PLAN without my permission. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP

OneAssist Relationship Number : 4800746

Dear customer, renewal of policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 02-sep-18. It will be completed in 1 wkg day.

I got this msg today and i dont want to continue this service so do not debit any kind of amount.

I never used this service but every year an amount debited from my bank without any intimation.

This time i got the prior msg of renewal.

Pravendra
[protected]

I would like to say that, two months back one of your staff people called me and explain ed to me about the oneassist service. I clearly told them that i was not at all interested and i didn't want to register. But your people insisted me to register and the very next day they deducted 1899 rs from my account.
I have called many times to cancel my account and get my money back but sadly there was no update regarding this. It's been two months that i have been trying to contact you guys but there is no response.
I am not keeping quite this time. I immediately want my money back with the cancellation otherwise we cannot trust your bank if this is not resolved.

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 01/09/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please cancel my membership and refund my 2yrs money - total amount-3798

Please deactivate and refund my money asap
Date of incident : 01/09/2018

My relatioship number-2601501

I am varalakshmi having account in icci bank a phone call from avion solutions on a day regarding safe of debit card and they explaind i told them i dont need for me and they ask me my adhar number and i given them but without my knowledge they a debited rs 1399/- from my savings account i dont want this and pls cancel this plan and i filed a comlaint regarding this in icci bank so please refund my money back as soon to my savings account

मेरा iPhone गिर के टूट गया और जब मैं क्लेम सबमिट कर रहा हूं तो आप लोग claim ले नहीं रहे हो मुझे नई-नई शर्ते बता रहे हो देते समय ऐसी कोई जानकारी नहीं दी गई थी आप मेरे सारे पॉलिसी के पैसे रिटर्न करिए य! मेरा iPhone का क्लेम सबमिट करिए क्योंकि फोन कंपनी ने बदल कर दिया था मैंने दूसरा नहीं खरीदा मैंने जब आईफोन 7 प्लस का आपसे इंश्योरेंस ले रखा है Aditya Pratap Singh Chauhan [protected]

My One assist relationship number is 678276

Registered mobile number - [protected]

Name - Vamshi Krishna vemula

I have been with one assist from past 2.5 years. Recently My mobile got damaged so I called one assist customer care to file a claim but they are saying they are not able to raise a claim. This incident happened on Aug4 th 2018 and till now I called to a one assist around 50 times to get the services all the time they are saying will rectify the issue in 48 hours. This is the only one statement we are receiving even after waiting for 25 days.took the one assist plan in the month of April 2018 having validity till March 2019. though having valid plan insurance company not repairing my mobile.
Attaching mobile bills as a proof of evidence

I have 2 mobiles-
Mobile 1 with IMEI number -[protected] purchased on April 3rd 2017 and for this I raised a claim on 19 july 2017. Approved claim under BER as repair cost exceeding mobile price

With the received amount i haved some more money purchased a mobile on Aug2 2017

Mobile 2 with IMEI number - [IMEI/SN:[protected]] purchased on August 2nd 2017

Now for this mobile Im trying to raise a claim but oneassist is telling that they gave money under BER request

I purchased a mobile on August 2nd 2017 and claim raised on july 19 2017 and oneassist know which mobile im buying and what is mobile IMEI number I purchase.

What a stupid reason they provided to me. They are delaying the service if mistake from though they will yell at the customer. Will not provide the solution for a problem and just like that they will drag for a long...

I need my need to be repaired one assist at any cost...