OneAssist Consumer Solutions Complaints & Reviews

Received SMS from HDFC BANK today that RS-2499/- deducted from my credit card to ONE ASSIST MEMBERSHIP FEE. hdfc customer rang information. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
and who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund...

Cancel the One assist Services
Dear Oneassist

I have received credit card from the HDFC agent saying card is totally free and I took the same and that card came with ONE ASSIST subscription which I was not aware of .

I have raised cancellation request with HDFC and I have followed up with them many times but money didn't get refunded .

I even raised request for cancellation of request from...

Sir/mam. I am not interested to card protection plan by one assist service so I want to refund my money to bank account I have a low account balance due to financial problem so I did not prefer this plan so I request to please return 1899 to my bank account. One assist service is one of the best service but in this situation I am unable to be this plan so please refund money...

Hello,

I've been charged 1899 rupees for the theft protection scheme without my knowledge. I've contacted the customer service about this issue. But they said it can't be recovered till 1 year. I don't want this policy and I want my money back to my Axis bank account itself immediately. I am trying to contact you people for many times. There is no proper reply and it is really frustrating. Help me with this as soon as possible....

I received sms from icici bank deducted my credit card to one assist plan on[protected] and i also got a mail and a post from one assist team. I also cancel request through icici bank but your people not cancel to my plan so, please deactivate and refund my money asap as early as possible

Please deactivate and refund my money asap
Relationship no:4957161
Date:[protected]
Ph:[protected]

Regards...

The oneassist membership taken in 2017 got auto renewed last week without prior intimation. No message or email was sent allowing me to cancel the subscription. I got a message only after the amount was deducted from my account! After speaking to the customer executive today, i come to know that they will deduct the amount from june 2018 to now! I got the money deduction message on 27th july!

Cannot understand this unprofessional...

I got a message that rs 1899 has been deducted from my debit card... This has been activated without my permission and consent... This incident happened about a week ago... Also i told the icici bank customer care to cancel the service and still i received the one assist kit and it is still active...
This is very unprofessional of you to activate this service and deduct money... Please find other ways to earn money, because it is hard...

Hello,
My relationship number is 3373285, i have mi protect plan, as i have claimed as accidental damage of my screen on 21th july and uploaded all documents required. They raised some queries about my name changes in invoice and govt id proof so i have sent a self declaration mail to them but after 2 days they raised deficiencies again. This type of deficiencies repeated 3 times at 22th, 26th and 28th july. I have sent all mendatory...

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I don't know how this plan has been activated on my credit card. At the time of taking card, the hdfc employer said that there is no charge, it is free for life time. Don't know then how this plan has been activated on my credit card even i don't recieved yet and getting such a crap plan. Please team...

A service of 1899rs was activated on my card without my authentication. Now, they are not closing it and refunding the money. They are charging 1000rs for the cancellation of this service.

They now have degraded the service and refunded only 400rs.
I want to close this service and and want my full amount of 1899rs.

This company is a fraud. Harrasing the people.

Call me on [protected]...

Dear sir,
I have received a mail from you that i have been subscribed for one assist plan. Atleast i have not received any call and i had not agreed to any plan for protection of my card and wallet.. Details are "oneassist relationship number : 4969575".. But i dont want to continue in this plan.. Please refund my amount as soon as possible..

Regards
Radhika...

Please cancel my wallet protection plan as it has been renewed without my approval and refund the full amount.
Relationship no. 1088156
Complaint no. 3384913
Full details:
I had applied for the wallet assist plan cancellation on 28th of june 2018. (After it renewed without my approval or knowledge on 25th of june)
When i received the call from you regarding the confirmation you guys responded by saying that...

Oneassist consumer solutions company again renewal plan without my permission, i already called before stop again renewal, but company again renewal my plan, it's happening again nd again but company not take any action about this, sorry to say but i think this campany cheat many customers like us, consumer services is very bed not take any solutions...

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6382 without my concern on date:15/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist membership i'd : [protected]
Name :- navnath chindhu bhavarbr...

I Am given all document but they false assurance and asked some foolish documents Several times and took 48 hours to verify. Verify what????? Are you people running some CBI or what? Already my phone was dead with moisture and physically damage but made to die more for 20 days due to their false assurance. Then i get a mail from them that they claim is rejected due to NEGLIGENCE.

I guess One Assist you should be crowned with...

I have successfully logged in the claim and uploaded all the necessary photos of device and bill on 18/07/2018.

After raising multiple queries seeking more photos and seeking a details description on 20/07/2018 and 23/03/2018, Support team had finally given me following reply :
" We would like to inform you that your service request number 3358085 has been closed on Thu Jul 26 16:36:07 IST 2018 in view of -
Reason:...

Hi..

I received sms from axis bank that rs-1899/- deducted from my debit card to one assist services. I got a call saying from axis bank and this services and i clearly denied for that. Still you activated the plan and deducted money. Kindly deactivate the plan and refund my, as i'm in urgency. Or i will move legally on this matter.

How can you activate the plan even the customer is said no?? How can you deduct...

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission..

Please deactivate and refund my money asap


My membership id — 2420483

As i am not using the cards kindly cooperate with me.

Give me the refund as early as possible.

Thanking you in anticipation.

Hope...

Team,
Today you have deducted 1399/- from my card ending with 7476. I never requested your assistance to deduct any money without my consent and clearly denied to deduct any money from my card. This is the 2nd time, you are deducting, even with a clear rejection from my side. I got a message on my mobile about this deduction, and also sent you an email today.

Please act on this on priority and refund my money asap.br...

Please cancel and deactivate my one assist service from my hdfc bank account this service activated automatically in my account without my permission..
And deducted 1000 amount per year from my account.
So plz refund my money i did not use this service and stop from my account.
And also deactivate this service quickly.
This is my registered email id and my registered no. Is [protected]
This service activate...