OneAssist Consumer Solutions Complaints & Reviews

This is with reference to claim 3305517 registered on 30th june 2018 for mi max phone screen being damaged (Phone does. Not switch on)..

This is the second year of the phone being insured. While the claim was registered and the documents uploaded. However one assist wanted me to upload the phone pic with its imei nu. Ber displayed on it to which i clarified its not possible was the phone doea not get switched on.. I meantioned...

Received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 12/5/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap...

They took all the details about the phone problem and i provided all the details as their requirement. But they harrased and taking too much time and they reject the claim. But i did both insurance i. E., manufacturing and damage protection.
My phone model is redme note 4.
Service request no is 3263573.
I need the proper solution as soon as possible. They are doing fraud with me about the claim....

One assist is an absolute scam/ponzi sort of company.

My experience has also been absolutely ridiculous. After, hours and hours of phone calls (50+ calls) and 10+ emails sent, not to mention a lot of emotional energy and expended and time spent on calling waiting for them to pick-up. This is a summary of my experience. The irony is spectacular. They might as well rebrand themselves one scam or one assist to waste all your time...

Hi team,

This is the mail regarding claim procedure of my newly purchased
Redmi note 5 pro mobile.
On 5th june 2018 when i left the train/ local and start to walk peoples in front of me pushed me and my mobile got dropped on the ground due to that.
The mobile display got broken accidentally and bent slightly. But it is in working condition though the glass has been broken completely.
Please find...

They have renewed my policy without confirmation and taking my concern and deducted amount from my card they r just fraudster
I want my money back
I want the company to repay me my money as it is against any law that without confirming from the customer you cannot renew his or her policy and take the money without concern
Its really disappointing...

Dear sir/madam

This is Ajay
One assist relationship #4929596
Mobile #[protected]

My axis bank a/c no [protected] has been debited by 1899.00/- for oneassist membership.
I receive phone call from this no-[protected]
Regarding one assist service but i do not accept this service whitout my approval they deducted money from my account.
So i want to cancel my one assist membershipbr...

I don't about oneAssist consumer solution. But they charged my credit card in the amount of 1399 without my knowledge. And they given relationship no is 4928810.i really don't know what is the use of it. I called multiple times to oneAssist consumer solution but they refused to cancel and issue a refund. They did not give respect as well. It was really frustrated by their speech. I don't know how to get refund. Please cancel the subscription...

Hi Team,

Received SMS from HDFC BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. The company is deducting my money from my bank account from last 2 years.

Thanks!...

Dear all,

I Received SMS from HDFC BANK that
SOME amount deducted from my credit card to ONE ASSIST PLAN. without my permission.. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
Credit card no. 2903 HDFC...

I am an HDFC bank credit card holder. My credit card ending with 2158 was auto debited Rs 1899/- for renewal of One Assist membership without my consent and any prior intimation. I am not interested in this service and don't want this membership anymore. Cancel the membership and refund this debited amount of Rs 1899/- ASAP.

Transaction Date: 19/07/2018
Transaction Description: ONE ASSIST MFEE
OneAssist Membership...

I have filed a insurance claim nearly 10 days back the coordinators keep asking one one query and takes 48 hrs for verification and again ask same query and ask you to reply on same query.
One assist is harassing me name of insurance. if One assist to handle the customer need they should close down the business. I have received mail confirmation for the query that i reverted but sill it is onn and onn. Queries are never ending.br...

They are such frauds..first they charge you 1899 for a year without any consent and they call you and say that you only give the consent..they are forcefully making me take the plan.and now aftr telling them 1000 times that i want to cancel it they are not cancelling it. The representative on phone says a company will not put its image on stake by without asking and activating the plan.Let me tell you you have already have downgraded your...

Sir I would like to tell you that I have an iPhone X which was accidentally water damaged from my side but the company is saying that it is a pure case of mishandling the phone and we can not give you insurance on the base of your discription I had given to them I would like to say that they had done fraud with me as if they said the water damaged is covered in my insurance but now they have neglected my claim please help me out with this...

I am a Hdfc bank credit card holder. The bank has auto renew OA & debited Rs 1899 from hdfc credit card number ending with 7308 without my permission on 17.07.18 . I am not interested about this service and l don't want this membership in any more service.So cancel the one assist membership fees and refund the debited amount Rs 1899.as soon as possible.
Name. AJIT KARAN SINGH
Mob- [protected]
Mail- [protected]@gmail.combr...

Hi,

Two years ago I received a call from one assist and we had a conversation. After few days I get to know that Rs. 1799/- gets deducted from my ICICI account. I have called them quite a few times to refund the amount and to cancel the plan. But they still haven't cancelled the plan and refunded the money back as promised.

One year ago they again deducted the money as a renewal plan of Rs. 1399/- . I again...

OneAssist is a not worthy company. I have purchased a plan of Rs 1600 mobile protection for my Redmi Note 5 Pro. Suddenly it got water damaged in Rain. As on calls they talk very nicely said they will cover everything whatever happens but in real they fool peoples. They rejected my claim saying Rain damages are not considered and you should take care of your phone with precaution. I mean seriously? If i wanted to take precautions why would...

I am a Hdfc bank credit card holder. The bank has auto debited Rs 2499 from hdfc credit card without my permission on 27.6.18 . I am not interested about this service and l don't want this membership any more.So cancel the one assist membership fees and refund the debited amount as soon as possible.

Bank . Hdfc
Date . 27/06/2018
OneAssist Relationship Number : 2302234...

I applied for an HDFC Credit Card online in March and I got it delivered nicely. After some days I observed a transaction of around 1399/- rupees mentioning this One Assist membership charges. I had promptly emailed for cancellation to HDFC and HDFC redirected me to One assist customer care. The amount was refunded. But they again kept deducting my money with some other services name of EMI processing fee. This was ridiculous. I was forced...

Dear Directors - ONEASSIST,

I find myself cheated and during accumulation of more inputs from social world I find it as a big scam of your company to loot the customer money in the name of providing insurance against mobile damage. Kindly prove me wrong to my satisfaction before raising it to next level.

I have kept recording of voice call of most of my call with your team which was not satisfactory and I am...