OneAssist Consumer Solutions Complaints & Reviews

I received sms from icici bank rs-1899/- deducted from my debit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto-renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap
Name: arun sk
Axis debit card no. Xx4585
Email : [protected]@gmail.com
Oneassist relationship number : 2480681

Respected sir/madam
This incident occurred on 2 August 2018 at around 11:30AM at my residence in Rajanukunte, Bangalore
As I kept the phone for charging and tried to disconnect it and open the lock. Took the phone in hand disconnect the charger and pressed the lock button with the left hand alone.(i pressed lock button to see the time and then open lock, otherwise I would have directly opened lock with finger-print scanner) So, held the entire phone in left hand alone and I wasn't doing any other work, the phone flipped and slipped from the hand, on pressing the lock button and hit the tea table edge and then fell on floor landing on back side of phone.
I made an attempt to catch the phone but it only made worse
The screen edge got shattered and there are black marks on the screen and the glass covering thre lenses of the rear camera has a crack, however both the camera and screen touch are still working, as I wasn't sure about the insurance details since the cause, I didn't come forward. As soon as I came to know about my insurance policy, I called and enquired and asked me to follow the procedure.
The above mentioned problem and situation is true upto my knowledge
Kindly note the above complaint and do the needful as soon as possible

Thank you

Hi, my name is parwinder singh and relationship no. Is 5026979. Today one assist ‘s caller deducted money from my account, they made a call and lied that it’s mandatory to apply the policy. I don’t want and agree on any of service as per i also asked from branch they said its not mandatory to go with this policy, so please refund my money as soon as possible of amount 1899/_ rs. Please take legal action as soon as possible. My register mobile number is [protected]

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 1368 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/ relationship id no is 1115036 already complaint reg from one assist no is -3376240

One assist is a fraud company which is one way money taking company. Without any service or product. I applied for a claim and they rejected it as a mysterious case. I dont know how it will be a mysterious case, without even checking phone they rejected my claim. I have submitted the complaint exactly same way they told me to do. Its only a small phone jack issue problem. But still they told me to wait for 24hrs when i have applied and i got rejection after 6days where i was waiting their pickup man. So please fall on these fraud companies who uses us for thier run and cheating us.

I'm using hdfc credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 1899 from my credit card on aug 3, 2018

Kindly cancel this plan and request you to refund the amount of rs:1899. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.
My name: ramesh theneri venkatesan
My credit card no. [protected]

My name is nazia shaikh and iam a kotak credit card holder, recently i got new kotak mahindra credit card and with out my permission they activated one app service.
This is completely kind of cheating and fraud to me, how can be such a reputed bank name kotak mahindra can do that i was like shocked, they cross limits when they are forcing me to continue with service. Since last 3 days iam receiving daily call and forcing me continue with one assist app services i remembered one of them name i. E mr. Gaurav calling from land line no. I. E [protected] and that call last upto 10 or more.
Iam completely felt like harrased now it is enough is enough now i want to cancel it and i want full amount to be refund i. E rs.1399/-.

Name :naziya shaikh
Card no : xxxx xxxx xxxx 7064
Customer id :[protected]

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-2499/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap
Here atatched also of checked your site not renew, but also deducted from a/c. Last year we didn't take action due to fraud someting, but now we didn't bear.
My a/c number:[protected]
One assist id number:[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!
Kishan vishwakarma

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the company..

Please deactivate and refund my money
Asap
Hdfc credit card no xx3999
One assist relationship number
2026401

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0786 without my concern on date:24/07/18. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- mohamed riyas
Credit card number ending :- 0786

Device claim – service request # 3384679

One assist is the bloody hell fake company.

Their harrassment towards customer will be given in media very soon

Till yesterday ur customer care executive told that phone will be definitely picked till today. But today, ur executive told i will be called then pick up will schedule, where s ur wordings, u r trying that customer should take backstroke so that u need not have to assist, this will not happen, crime cell, grievance cell and nodal officers r there, i launch the complaint against ur company regarding this.

U r totally harrassing. On 23.07.18 ur executive said within 48 hrs it will be done. On 24.07.18, ur executive said v don't have any claim registered from ur side, they again had written, n assured, pick up will be held within 48 hrs, when ur 48 hrs will complete.

Tell me status n tell me till when my phone will be repaired n handover to me

It s requested, stop harrassing n making fool to customers, want strict n immediate actions at the earliest. When u had to sell policy, u assured claim will definitely be done within 48 hrs

After 12 days also, they haven't done anything, but whenever we ask what n when will be done, they again take 48 more hrs.

Hi everyone today I want to share fraud details of one assist card protection actually I got credit card October 28 but in my statement 1st October has deducted money 1399 rupees but without receiving credit card how they will be deducted money and I have so many times given complaint also they are pushing with using this card production but I have said I don't want this protection but they given only 399 rupees return my amount remind me thousand rupees not given so please help me with my amount refund

Somebody from my bank called me one day and explained some benefits and asked me if i'm "ok" in continuing with this plan, i said i'm "ok".
Before i could wonder what happened, he said rs.1899 will be deducted from my account and the plan got activated.

After 2 days, i called their customer service and made a cancellation request.
These #s talked to me like i'm doing some offensive thing. Its like i'm grabbing their money. They never cancel the plan.
After so many arguments, they took my cancellation request and told that a guy would call me back.

Next day some # called me and started explaining me about the plan benefits. He told me that he didn't receive any cancellation requests and ended the call!!!

I got frustrated and placed another cancellation request. This is where the real cheating is. The guy that i mentioned above, has reported that i have given my consent to continue the plan and reactivated it!!! Rubbish.

I gave another cancellation request, and again the whole process started. Two people called me and explained the useless benefits again and again like mahabharata story.
I'm now by-heart of their story telling process now.

After all these process, no further proceedings happened, my plan has not cancelled.

I want my plan cancelled asap and refund my money you useless people.

I got a call out of the blue from folks posing to be from the bank. They said that they are offering some insurance against theft/loss of my debit card and will be deducting rs. 1899 from my account for this. I didn't think much about it at the time because i thought this a standard policy for the bank. Only upon searching online did i realise that this is more of a scam.
They didn't even ask me if i wanted to opt for the policy. They just made it sound like a compulsory deduction.
I want the charge reversed as soon as possible.

Hi OneAssist,

Greetings,

This is sumit one of customer,

I have not got a call from OneAssist services to renew my policy but yet they deducted ₹1899 amount from my account
Please send this money back to my account immediately.

My registered number: [protected]
Alternate number: [protected]

Regards,
Sumit

Hi,

I'm ramaraor
Membership id: [protected] (Checkhere to call)
Relationship no : 4773977 (Checkhere to call)

I'm using.
Without my notice you have deducted the amount of 1799+gst from my indusind credit card. I dont wana use your services any more coz you people are simply steeling money from innocent public.

Kindly cancel this plan and request you to refund the amount of rs:1799 +gst asap. This is unacceptable that you have been repeating the same.

I received sms from hdfc bank that their is some due on my credit card i think it is because of one assist plan. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I am asking to hdfc bank person they told write one email to hdfc support for cancelling and i am written also but i did not got any response from them.

Hdfc credit card no: [protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4234 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : [protected]
Name :- abhijit sanjay dhane
Credit card number ending :- 4234

Received SMS from HDFC BANK today that RS-2499/- deducted from my credit card to ONE ASSIST MEMBERSHIP FEE. hdfc customer rang information. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
and who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money ASAP
Name: Rushik patel
date of incident : 04/07/2018
hdfc Credit Card No. XX9190
mobile no: [protected]
email : [protected]@gmail.com

Cancel the One assist Services
Dear Oneassist

I have received credit card from the HDFC agent saying card is totally free and I took the same and that card came with ONE ASSIST subscription which I was not aware of .

I have raised cancellation request with HDFC and I have followed up with them many times but money didn't get refunded .

I even raised request for cancellation of request from oneassist customer care team, looks like even they are also not responding with cancellation, Please please do cancel cancel my subscription and refund the money

I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

Name :RAKESH KUMAR SINGH
MOB NO. [protected]
RELATIONSHIP NO 4656530
LOCATION LUCKNOW