OneAssist Consumer Solutions Complaints & Reviews

Hello there,

Last year i had requested to cancel a plan from one assist which was added to my credit card. Then again i received sms from hdfc bank that rs-1799/- deducted from my credit card to one assist plan as they renewed it without my permission. I also got a mail from one assist team. I don't even know why the company charged me again and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 4th may 2018
Hdfc credit card no. Xx1133
Customer id - 2007922
Plan code 629

I want to cancel one assist subscription immediately. My member ship id is [protected] & relation ship no.271134
They are deducting money every year without any confirmation from my icici bank account. It has to be stopped immediately. They asked over phone one time. But they never told for any auto renewal or subscription. They have not mentioned how to cancel the same in the website. But simply every year they are deducting money from my icici account.
I don't want to renew this subscription. It has to be stopped immediately without any renewal.

Hello there,

I recived sms from icici bank on date 03/ august /2018 that 1899 /- deducted from my debit card to one assist plan with out my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal at and the co.

Please deactivated and refund my money asap.

Date of incident - 03 august 2018
Icici card no - xxx7734
One assist relationship number
- 5038249

Regards.
Dolli jena
Email. Krishana. [protected]@yahoo.com

Rs-1399/- is being debit from my icici bank credit card at at 05:26 pm on 14/08/2018 by one assit without any intimation to me.
It is very harassing to customer. So plz do the needful and provide a solution to get my money back.
My mobile no-[protected]
I will be very thankfull for this type of help.
One assit wale"apne man marji ki kar rhe hai" or customer ko harass kar rhe hain.

Hi Team,

Please support on cancellation of One Assist membership[protected]activated on my bank account suddenly. No confirmation for such was taken from my end.

And now customer care of One Assist is not able to resolve the issue and asking me to wait and wait for final call.

Amount of 1899/- got deducted for the same. Kindly support on getting it refund.

Hello,

I have made two payments for two plan activation and both are failed.

1) On 2nd Aug 2018 via credit card and refund is received.

2) On 3rd August 2018 I have paid via Axis Net Banking via Citrus and the plan activation is failed I have not yet received the refund till now nor refund confirmation. I am attaching Bank Statement and Citrus Order number.
Order number - 4952711

Your customer care and Twitter team is just giving me fake info as refund is processed but no money in my account till today. I have checked with Citrus, still the money is lying with you.

Please check and do the needful.

Thanks,
Akash

I am neha gupta my phone got dead on 5 aug18 my complaint number is3424934. I called to oneassist on 6 aug and they are not able to say clearly that, what exactly docs and mail i should upload. After claiming every 2nd day i am getting call from oneassist that your docs are not clear pendency is still over there. How can docs. Were still pending when i uploaded with instructions of one of the oneassist employee. I think they are not in mood to give a claim for my handset. They giving me mentally harassment on daily bases

At the time of insurance the company not cleared their terms and conditions very well. They mentioned the a spare handset will be given to the customer during the period of customer handset in service center. But at that time company did not gave me any handset at first time i claimed. The claim was closed by my side as company harassed me. Now i filed claim again so the company making me fool again now and showing there huge formalities with was not mentioned at the time of insurance. Please take some action against this company making fool or customer.

I received the message from axis bank rs.1899 was deducted from my account for one assist plan on 09/08/2018. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card

Please deactivate and refund my money asap

Date of incident : 09/08/2018
Axis bank card no: xx0997

It's a fraud company never buy mobile or any insurance from them

Thank god i just bought mobile insurance from them not life insurance

We have financed a samsang mobile from capital first and with mobile insurance the company name was one assist mobile got damaged after a one month we have filed a case on one assist and called them they said you can file complait one their website and i submited all details on there they said ok your mobile will be repair a courier buy will come to pick phone and you with get your phone within 1 week i was happy and said that you will have minimum charges just between 500 to 1000 service charge i was agree with that and my phone was picked up and after 4 5 days your phone's repairing charges is 14, 000/- and your mobile damaged is not under our policy so my concern is this that if damaged mobile is no under your policy so why did you said that your mobile will be repair within 1 week and and why did you pick my phone when this phone is not under your policy you should not have picked up my phone and had said before only that means if mobile repair estimate cost was low so it would have your policy and now estimate is 14 thousand so it is not in your policy i would recommend never buy any insurance from this fraud company

Case id 2677892
Contact no [protected]

In 2017 i available a hdfc credit and as i recieved the card call from one assist i asked them who provided details to them and they said its on deafult so i said to them i don't need any insurance related but they try to enforce me on call and finally charge me, with committment that in next year it will unsuscribed in middle of year i also request on mail to them for unsuscribed but they confirm it will unsuscribed but on 9 august i recieved a message from them that your one assist will be renew, and i put a mail and call to them and customer care executive confirm it will not suscribe and if its then it will unsuscribed but after two days i received a message. "dear cardmember, oneassist membership fee has been debited on your card ending 8099. Membership will be processed and welcome kit dispatched shortly."
These company make fraud every day to individual but no one stop to them why it happened to us, i really too much dissapointed.

Beware guys please don't take one assist insurance. I had taken mobile insurance for my s7edge after 2years they bombarded me with calls to renew my insurance for accidental damage and theft protection after i renewed it my screen was damaged. I filed the claim they took my phone for repair after 2 weeks they deny my claim saying that they don't cover for a renewed insurance plan. When asked for the reason they tell us to send them a mail and they'll respond. Trust me guys this is a big fraud company

I am a hdfc bank debit card holder. The bank has auto debited rs. 1899/- from my debit card number ending with x2834 without my concern on date:09/08/2018. I am not interested about this service and don't want this membership or plan any more.

Dont have any account or id on oneassist.

So cancel the membership and refund this debited amount of rs.1899/-

Thanks
Dinesh,

Email - [protected]@gamil.com

Hi,

I Received SMS from HDFC BANK that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 21:12 hrs. 09 Aug 2018
HDFC Credit Card No.xx6815
OneAssist Relationship Number : 5051491
Name : Samadhan Khaire

Hi
I am Nishant Gupta. I am a new user of kotak credit card. I had received my card 31st July, 2018. On 9th August 2018, rs. 1399/- was deducted from my available balance and the transaction details are only showing when i am logging through net banking option. The transaction was being made for one assist plan. I had received no sms or email regarding this. I am strongly objecting to this and requesting to refund the balance on immediate effect.I have not opted for any such services. I am attaching a soft copy for the reference where no services of this kind was chosen.
If no immediate action will not be taken then have to go for the further required action.

Date of incident: 9th August, 2018
Kotak Mahindra credit card no.4036

Hello there

I received sms from kotak mahendra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 9 aug 2018
Kotak credit card no. Xx7721
Oneassist relationship number : 5044745

Regards
Mag fernandes
[protected]

Hi,

I have applied for credit card through internet banking and it is on its way to reach me. Yesterday i got a message like "thanks for choosing oneassistplan! Your hdfc bank credit card will be charged with plan fees of rs.1399. Send stop oa to [protected] in next 48 hours to opt out".

I didn't choosed that plan. I immediately sent a text message to stop that service. Even then i didn't received any confirmation that the plan is deactivated or not. Why you people forcebily making us to choose that plan?

Please deactivate that plan on my card. Thanks inadvance.

I received a call from axis bank today. They told me this is for. Card protection.. Without my permission they took1899rs from my debit card.. And when i called to axis bank they told me this is anothor service.. So we cant help u.

I just want to deactivate this service and refund the money.. Otherwise. I will no more like to be an axis bank customer.. Thanks..

I received a call from axis bank today. They told me this is for card protection.. Without my permission they took 1899rs from my debit card.. And when i called to axis bank they told me this is another service.. So we cant help u.

I just want to deactivate this service and get my money refunded, otherwise i will no more like to be an axis bank customer.. Thanks..

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Credit CardsHDFC Bank smart emi cancel
HDFC Bank — smart emi cancel

1 Review
Haribabu Aug 8 2018
Submit a Complaint
Such a headache options having in hdfc netbanking. There is no cancel option for any product. Then what is the use of having net banking.? I just verified how does smart emi works. After some times smart emi activated immediately and processing fee rs 100 debited from credit card ending 5822. Already i registered a compliant for one assist mfee cancellation. Rs 1399 +100 total rs 1499 debited from credit card. Such a worst service from hdfc bank. How to cancel smart emi.? You guys are very fast for activate or selling any product but you will act like tortoise when it comes deactivate process. Customer id# 58995561

Regards
Haribabu v