OneAssist Consumer Solutions Complaints & Reviews

I have taken insurance from one assist. I raised a claim and there is no update since last week. I always get an email stating that its under verification. No proper update on my case. I have taken insurance from one assist. I raised a claim and there is no update since last week. I always get an email stating that its under verification. No proper update on my case. Sr : 3532471

Hi,

I am srinivas from hyderabad. As suggested by icici bank people i have approved your activation and paid rs.1399. I think i have no use of it right now.

I am requesting you to deactivate my plan for now. If anything needed i will activate again some other time.

Name: e srinivas kumar
Mob: [protected]
My customer id: 4702231

Thank you

Dear customer care executive,

I am writing because i don't any any customer care email id to connect you. I tried calling your customer care no.[protected] but did not get proper support.

I have enhanced wa power single plan with oneassist. My details are as below.

Relationship no.: 2907259
Membership no: [protected]
First name - firoz shakeel
Last name - mohd
Email id - firozshakeel. [protected]@gmail.com
Mobile no.- +91 [protected]

As per the email i received from you, my membership is due for renewal on[protected]. I don't want to renew this account. I request you to deactivate my account asap. Kindly ensure that my credit card should not be charged for any membership.

Regards,

Mohd firoz shakeel

Dear sir,

Aaj main saam ko bajar me saman kharid raha tha tabi kisi ne mujhe piche se dhakka diya or main aage ki or zameen par gir gaya us time mobile mere paint k aage pocket me tha jo ki mere girne ke saath zameen se takra gaya main uth kar mobile ko check kiya to paya ki mobile ka screen tut gya h or mobile kam kar raha h.

Mere plan detail :-

Insurd name - ramesh kumar
Relationship number - 1361897
Membership id - [protected]

So, please jaldi se ise thik karwa dijiye.

Thanks,
Ramesh kumar

On 07/09/2018, sum of rs. 1899/- has been deducted from my hdfc credit card to one assist plan. And it has been done so without my consent or permission. Seriously, i don't need any such plan. I am really seeking ways to deactivate it and refund my money. Please deactivate this one assist plan and refund my money asap. And also i have talked to the one assist customer and they have told they will cancel it but i didnt do yet.

Customer id[protected]
Phone-[protected]

My name is ismail ntp, i am from kerala, i am the cutomer of one assist and my customer id is 2738156 before one years ago i had purchased a plan named wa privilege single plan for one year and my plan was ended on[protected], but unfortunately your company renew my plan without my consent and debited the amount of 1899 from my hdfc credit card without my permission and i request them to refund my amount but they are not ready to refund full amount they are deducting the amount of 899 from my amount, i refuse that settlement? Any one can help me to get my full amount,

I do not want to renew the policy. How it has been renewed without my consent. I have not received any email from your side to renew it. I got a phone call and i told not to renew the policy. Then how you can renew it. Kindly cancel the policy immediately and not renew it.

Relationship no. 1290651.

Further when i spoke to your customer care no. Today i. E. 14/09/2018 at 3.30pm first with mr. Chetan, 2nd with mr. Ajay and finally with ms. Munmun. I told all of them not to renew the policy. Ms. Munmun informed me that, they have given me the mail 1 and 1/2 month back, but i have not received any mail. Today after discussions with ms. Munmum i got message "dear customer, we are unable to contact you with regards to renewal of your wallet assist membership with one assist. Please call [protected] to renew now".

I do not want to renew the policy.

Pathetic style of claim handling at one assist

I, dinesh kumar aggarwal mem id. [protected] lodged claim of my mi mobile non functioning on 27th aug18 (After getting it verified by mi authorised service centre under warranty, and they confirmed liquid damage happened in it). I have lodged claim on 27th aug18 with one assist. After 15 days of daily chase, one assist team rejected the claim on 12th sep18 by quoting the circumstance of damage given by me are "mysterious" and hence claim rejected. When mi authorised service centre is confirming the handset damaged due to liquid, the one assist cannot reject the claim.
Very pathetic service support.

Need your complaint board form to address this issue.

Dinesh aggarwal

I Received SMS from HDFC bank that rs-1399/- has been deducted from my credit card towards one assist plan on September 10 without my permission. I also got a mail from one assist team for the same. I don't even know the company and this kind o[censored]nsolicited charging of my credit card.

I called the customer care where you really have a bad service where the rep was not listening to what I'm saying and the guys keep speaking about the benefits.

I want a refund of 1399 but response the response I get from the customer care person is "we can cancel the plan but we can't confirm the refund".

Later on September 12, The following happened with One Assist :

I received calls only to convince me to take the plan which I'm not willing to accept.

All I'm been offered is a discount of 300 RS and to continue with the plan.

One Assist threatens me stating that they have a verbal recording of me accepting the offer but they never send me the recording to my mail ID.

The customer support is completely running on Bad faith which isn't the way to go.

They keep explaining me that "9000 SBI Bank customers faced fraudulent activities this year and our insurance will save you from these kinds of activities".

September 13

A representative from One Assist called me and told me he's from the cancellation team and he's ready to process my refund. Contradictory to the previous communication, the rep told me "I" signed a form with HDFC to activate the scheme and that's why I got One assist activated(which I did not do).

In a moment, he said he's fine to refund me the complete 1399 rupees and he needs my details.

He wanted my Credit card details including the 16 digits, expiry date/year and the CVV.

He forced me to provide this information even though I said that this information is more than enough to make a transaction and I'm not willing to provide it.

He kept insisting that this is open information and providing the information is the only way to refund the money.

After my denial to provide the information, he said he's escalating this case to his manager and he'll call me in some time and for the best part he never called back.

I also verified that the number I got the call from is the same number that's displayed on the One Assist website.

Now I'm starting to wonder what this company actually does to save the people from fraud or ...?

Dear Team,

I am a customer of hdfc bank. But some days back ONE ASSIST COMPANY has deducted rs 1399/ from my credit card without my permission. And surprisingly Hdfc BANK employees also do not know about this.I do not know about this company, . It is a case of forgery.
Kindly cancel the one assist plan and refund back money to my credit card.

Credit card no- [protected]
One assist relationship no- 2652379

Sir my theft claim got approved on 4th of sept 2018 by the insurance company and I had also sent all my original documents to one assist on 6th sep 2018 and which has been delivered on 10th sept 2018 with tracking id Z71035450 via DTDC but i am calling them regularly they only say to me your case has been escalated and please wait and relax, somebody from team will soon contact you but nobody is even contacting me for that. And still status at oneassist system is 'documents not yet received '

Dear team of one assist, u guy's are fraud what ever assurance & commitments ur company gives is just a lie. Ur call centre as well as ur technicians are also big time cheaters, they just come and bluff the customer. From past 11 days my complain is pending service request # is 3496600. Despite of many request calls after 4th day i gave a complain & then call centre gave me the no is 3521121. They said the problem will get resolved in next day, but nothing has happened yet. I'm waiting till tomorrow if nothing is going to get resolve i will definitely go to consumer court. I have all the recordings of service technicians as well as call centre employees & seniors too.
I want to know as soon as possible.

Thanks & regards,
Greg jacinto.
[protected].

I'm using hdfc credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 8591/- from my credit card in april to till date 2018 for autopay si from my credit card

Kindly cancel this plan and request you to refund the amount of rs:8591/- along with extra amount deducted due to this rediculous stubs. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.
Cust name :- mr. Vilas haribhau salve
Credit card no :- [protected]
Mobile no. :- [protected], [protected]
Policy no. 3942497

One assist in not canceling my wallet plan.
They called me said we are calling from bank, then they activated and deducted money from my bank account without my permission.
So i called them in their customer care and told them to deactivate my plan they kept me telling unnecessary things like anything can happen tomorrow and why i need my plan.
my one assist membership id is [protected]

This is totally a fraud company. I don't know how it is connected with amazon and other big companies. They are making fool of everyone and earning million of hard earned money of customers. They issue insurance through national insurance company and at time of claim they literally make fool. This company is not having any office also. My son brand new oppo real me 1 purchased in 2018 got stolen, we provided each and every documents as demanded by these cheaters. After wasting 10 days they only say that this is a mysterious case that's why the insurance company have rejected the claim.

My whatsapp number is [protected]. I want that we should create a group and prove that how this company one assist is cheating thousands of people and making them fool.

If you feel that i am right, kindly whatsapp me on [protected]. After 20:- 30 group member creation, we will file case in court against this fraud company in mumbai

Why hdfc customer care team not answering any fraud related mail of one assist plan??? I also received call from hdfc bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

Total amount 3798 last 2yrs pls refund

Received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 10/september/2018 without my permission.. I also got a mail from one assist the team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card.

I called the customer care where you really have a bad service of not listening to what i'm saying and you guys keep speaking about the benefits.

I want a refund of 1400 but response i get from the customer care person is "we can cancel the plan but we can't confirm the refund".

My daughter d. S. Singh received sms & a phonecall about a kit for card fraud protection free of cost is being provided by the bank. But ₹ 1899 rupees deducted from her axis bank account without her permission. This is a criminal sybersecurity act by oneassist company. This is notice to cancel/terminate relationship no.5181972 & to refund total amount that you have deducted within 5 days. Email: [protected]@gmail.com mobile no. Xxxxx53793

Hello i am ponni vasanthan. Today somebody calls and says its from axis bank and confirmation and ask my debit card details after that i got msg u have debited 1899 for one assist. But i didnot activate this service and i got msg like dear ponni vasanthan sivanesan, welcome to oneassist! Your relationship no. Is 5231296. Register your all credit/debit cards via the oneassist app www.goo.gl/UjBqf2now. this msg i got and detected my axis bank account 1899 without my knowledge. I dant want this service so please deactivate my account and refund my amount. Otherwise i will compliment to cyber security.

My phone accidentally fell on ground on 3rd of september 2018 around 11:30 am in morning. I filed the claim and it got rejected saying "negligence"? It was not negligence. Nobody drops their phone just like that. I had bought it from my first salary. I would never drop it on purpose. This is very unfair on the part of the company to reject a valid claim like this. The company is just trying to avoid.