OneAssist Consumer Solutions Complaints & Reviews

I am a HDFC bank credit card holder . Today got a SMS, Oneassist membership fee has been debited on your card ending 7390. The bank has auto debited money from my credit card number ending with 7390 without my concern.One year ago when I apply for credit card, They said as per your concern oneassist service activated but that time also deceived me because I am not know such kind of service activated without any concern, so complaint not done by me.Now I understand such kind of fraudulent work done by HDFC. I am not interested about this service and don't want this membership any more. So cancel the membership and refund my money asap.
I hate HDFC Credit card Services.

I have received the hdfc credit card...WITH OUT MY NOTICE i was charged rs 1399 for the oneassist mfee .i do not even know the service. im not interested in this service..kindly REFUND back rs 1399 to my hdfc card .its total fraud .how they charge the money from credit card with out notice
nawaz shareef
[protected]
[protected]@gmail.com
hdfc credit card:************7916
thank you

I have bought my iphone 7 insurance policy from oneassist in 2017. And when i am trying to get it renewed in 2018, those guys just refused to do so. I think they are cheating customers by just providing policy for one year and not getting it renewed thereafter. I tried to contact sameer sable (Mob no. [protected]) and he also did not take any action. I sent multiple emails to their customer support but no one replied. Please guys beware of this kind of fraud. Please look for another option for your mobile insurance as there are other companies as well.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899 from my credit card number ending with 1409 without my concern on date:01/09/2018 i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number :537760
Name :- pavankumar masotbhai chaudhari
Mobile no. :- [protected]
Credit card number ending :-1409

Hello friends,

Please beware of purchasing things from mi. I had purchase redmi note 5 (4 gb, 64 gb) on 27th of april 2018. I had purchase mi protect with same and paid 799.00 inr for that. I got mail also from one assist (I think insurance company collaborate with mi) that mi protection plan is activated.

Now as simple i contact them today (26th of september) when my phone gets accidental damage. They are replying to me that your policy is already cancelled because of some issue. And we can't help you with anything for that. And you paid only. 499 inr for policy.

They are saying that we called you in the first week of june for confirmation but your phone was not reachable. (After that they didn't give the effort to call back for the single time or drop a mail for same) so we cancel your policy. What a silly excuse.

Ok they cancel my policy but they didn't care that now the policy is cancelled so they have to give my 799.00 inr back.

Guys, please learn something from mi and one assist that how to full people. I am educated and know much things then also these people treat like this, just think there are millions o[censored]neducated peoples in this country, and from that millions, thousands of people might get such policy and loss their money because of no reason.

I think this is only the main profit of mi and one assist.

I attached invoice copy (Originally got from mi) and snap of one assist email for more reference. I have call recording of one assist also. I can send that to that how they give excuse and don't really care to give service after getting payment.

Mene[protected] ko redmi y1 64 gb purchase kiya jiska[protected] ko oneassist company s kraya jiski id [protected] m delhi m job krta hu or[protected] ko tukalgabad railway station s train m apne ghr aa rha tha. Jb hodal station pr aakr mne apna bag dekha to mara phone khayab tha. Jiski jankari insurance company ko di gyi. Jo doucument mange vo sbhi diye. Jiske karan muje 7 dinn ki leave leni padi. Jis s muje kafi prasani hui. Or uske bad oneassist ki tarf s call aai ki tumara claim cancel kr diya h.

When i raise the claim the one assist agent call me and say what was happend and i said that my mobile was on table and fall down due to incoming call and there after he said me to i write in description that you don't know about that.
So i write that.
And after 48 hours i receive a mail that your claim was closed.
Why this company lying to all middle class people.
Please help

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I dont reuire any plan so credit my money back...

Please deactivate and refund my money asap
Date of incident : sunday, 16 september 2018 time : 11:25 am
Hdfc credit card no. Xx2823
Oneassist relationship number : 5282120

Hi,
I have already complained about 1 time deduction of 1399 rs. Again one time i got deducted 1399 rs yesterday. One issue has not resolved and it deducted second time.
Please deactivate all my plans of oneassist, this is waste of money, i want refund of my full amount of 2798 rs deducted without reasons.

I am not getting one time complaint money back, how can we expect other service to refund after anything happening to our credit cards.

Without reasons, please don't make people fool, refund as soon as possible.

My registered mobile no is [protected].
Name - anusha chaparapu
Credit card ending with 2736

Hi,

One assist has been activated on my hdfc credit card without my knowledge/conformation, & at[protected] i got a simply message with deduction of rs 1399.

I want you to cancel my subscription and refund my money as soon as possible.

I have also mailed & called to one assist for the same, they have taken 48 hrs to response, but i have't get any response or refund yet...

Pls do the needful...
Regards,
Anusha,
Credit card ending: 2736
Mobile no: [protected]

Hello there

I received sms from kotak mahindra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 15.10hrs. 22 sep 2018
Kotak credit card no. Xx6965
Oneassist relationship number : 2807236

Hi oneassist customer service,
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2736 without my concern and due date is 13/oct/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-. Please take the necessary action asap and i got the message like this dear customer, autopay has been registered on your hdfc bank a/c for pymt of total amt due on your card. I am not interested please refund this asap

Regards,
Anusha

One assist plan — cancellation and refund


Rakesh b kale on 24 september 201 submit a complaint
I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 15/9/2018. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 15/09/2018
Hdfc credit card no. Xx3389

I am not interested on this one assist plan. And i am not find any deactivate option from my account details. Its making me to comfortable.

So i want to close my one assist account. Please make my account inactive as soon as possible. And don't make auto renewal.

Account details
Relation ship no: 2870678
Phone number : [protected]
Name : surendra babu g

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 31/08/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 31/08/2018
Hdfc credit card no. Xx7262
Relationship no"1263514

I got a phone call from one assist to active one assist membership in my registered mobile number after some days of reciving hdfc credit card with the yearly service charge @ 56 rupees. But now i came to know that was about 2 thousand. That is very painful to me. So to unborden my head iwant to deactivate my hdfc one assist membership as earlier as possible for which i will be able to return back my money. Please cancel my membership and return my the same rupees. Thank u

I received one sms about deduction of 1399 rs without my permission against oneassist from my icici credit card ending in 7000. I have no use of this policy.
I do not want this subscription and need my money back.
I need this subscription to be cancelled and refund of my money.
My customer relationship number is 2805942.
My mobile phone number is [protected].

Dear team

I am facing problem with concern team of one assist company
Regarding power individual cancellation plan.
Without my permission service has been renewal and 1399/- charges deduct from account, even i already inform to one assist customers executive for service deactivation before renewal date
Inspite of early informed my service has been renewal
One assist executive erritating me many times they are calling and denied my request
They are only cheated the customer..
This is my humble request to you refund my full amount and deactivate the service.

Regards
Nayla khan
[protected]

My relation no. 624711
Mob. No. [protected]

My theft claim for my galaxy note 8 had been approved on 5th of sep 2018 for the amount of rs. 36, 907 and on 6th of sept i had sent my original documents to oneassist claim department which had been delivered to them on 10th sep 2018.

On 14 sep 2018 they had processed my payment and on 18 sep 2018 amount received to me is rs. 17, 830. As the approved amount is rs. 36, 907

Customer care told me to mail the bank statement to [protected]@oneassist.in and i have mailed them on 18 sep 2018 the detailed bank account statement with reference no. Of my mail is 3560815. They told me to wait till 22 sep.

Till today got no response and also when i call them they still ask me again and again to mail the detailed statement

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 19/9/18. Without my permission.. I didn't get any mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. 'please cancel the service.

Please deactivate and refund my money asap
Date of incident : 19/09/2018
Icici credit card no ending. 8009