OneAssist Consumer Solutions Complaints & Reviews

Hi,

One assist has been activated on my hdfc credit card without my knowledge/conformation, & at[protected] i got a simply message with deduction of rs 1399.

I want you to cancel my subscription and refund my money as soon as possible.

I have also mailed & called to one assist for the same, they have taken 48 hrs to response, but i have't get any response or refund yet...

Pls do the needful...
Regards,
Anusha,
Credit card ending: 2736
Mobile no: [protected]

Hello there

I received sms from kotak mahindra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 15.10hrs. 22 sep 2018
Kotak credit card no. Xx6965
Oneassist relationship number : 2807236

Hi oneassist customer service,
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2736 without my concern and due date is 13/oct/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-. Please take the necessary action asap and i got the message like this dear customer, autopay has been registered on your hdfc bank a/c for pymt of total amt due on your card. I am not interested please refund this asap

Regards,
Anusha

One assist plan — cancellation and refund


Rakesh b kale on 24 september 201 submit a complaint
I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 15/9/2018. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 15/09/2018
Hdfc credit card no. Xx3389

I am not interested on this one assist plan. And i am not find any deactivate option from my account details. Its making me to comfortable.

So i want to close my one assist account. Please make my account inactive as soon as possible. And don't make auto renewal.

Account details
Relation ship no: 2870678
Phone number : [protected]
Name : surendra babu g

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 31/08/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 31/08/2018
Hdfc credit card no. Xx7262
Relationship no"1263514

I got a phone call from one assist to active one assist membership in my registered mobile number after some days of reciving hdfc credit card with the yearly service charge @ 56 rupees. But now i came to know that was about 2 thousand. That is very painful to me. So to unborden my head iwant to deactivate my hdfc one assist membership as earlier as possible for which i will be able to return back my money. Please cancel my membership and return my the same rupees. Thank u

I received one sms about deduction of 1399 rs without my permission against oneassist from my icici credit card ending in 7000. I have no use of this policy.
I do not want this subscription and need my money back.
I need this subscription to be cancelled and refund of my money.
My customer relationship number is 2805942.
My mobile phone number is [protected].

Dear team

I am facing problem with concern team of one assist company
Regarding power individual cancellation plan.
Without my permission service has been renewal and 1399/- charges deduct from account, even i already inform to one assist customers executive for service deactivation before renewal date
Inspite of early informed my service has been renewal
One assist executive erritating me many times they are calling and denied my request
They are only cheated the customer..
This is my humble request to you refund my full amount and deactivate the service.

Regards
Nayla khan
[protected]

My relation no. 624711
Mob. No. [protected]

My theft claim for my galaxy note 8 had been approved on 5th of sep 2018 for the amount of rs. 36, 907 and on 6th of sept i had sent my original documents to oneassist claim department which had been delivered to them on 10th sep 2018.

On 14 sep 2018 they had processed my payment and on 18 sep 2018 amount received to me is rs. 17, 830. As the approved amount is rs. 36, 907

Customer care told me to mail the bank statement to [protected]@oneassist.in and i have mailed them on 18 sep 2018 the detailed bank account statement with reference no. Of my mail is 3560815. They told me to wait till 22 sep.

Till today got no response and also when i call them they still ask me again and again to mail the detailed statement

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 19/9/18. Without my permission.. I didn't get any mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. 'please cancel the service.

Please deactivate and refund my money asap
Date of incident : 19/09/2018
Icici credit card no ending. 8009

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 10/09/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money asap.
Date of incident : 10/09/2018
Hdfc credit card no. [protected]

Amount deducted

Name - vishnu k
Mobile number - [protected]
Helleo one assist,

Same happens with me, hdfc agent told me its life time free credit card then only i have applied for the credit card, i didn't asked for one assist mfee so how can you deduct rs, 1399/- without my consent from my card which is yet to be delivered, who gave you this right???

Better you refund refund my money rs.1399/- which has been deducted from my card on 15/09/2018 immediately and cancel this subscription or plan from my card, i dont need it, this is completely fraudulent transaction.

Card: [protected]

You have activated one asst consu services on my icici credit card with relationship no 5303043. Please deactivate my relation and refund my money. I dont need these services anymore. So kindly consider my request and resolve it as soon as possible. Hoping an appropriate reply. Expecting a faster reply so that i can suggest your services to any other personal.

Rs-1399/- is being debit from my icici bank credit card at at 20:16 pm on 19/09/2018 by one assit without any intimation to me.
It is very harassing to customer. So plz do the needful and provide a solution to get my money back.
My mobile no-[protected]
I will be very thankfull for this type of help.
One assit wale"apne man marji ki kar rhe hai" or customer ko harass kar rhe hain.

महोदय जी मैंने 30 अगस्त 2018 को एक इंसोरेंस 1954 रु० का लिया था जो ६ सितम्बर 2018 को डॉक्यूमेंट वेरफिकेशन न हो पाने के कारण कैंसिल हो गया था. उसके बाद जब मने कस्टमर केयर में कॉल किया तो उन्होंने कहा की आपकी पेमेंट 1954 रु० 7 से 10 दिन के अंदर आपके बैंक खाते में रिफंड हो जाएगी लेकिन अब तक मेरा रिफंड मुझे नहीं मिला है. मेरे बैंक खाते की स्टेटमेंट साथ में अटैच कर रहा हूँ जिसमे १९५४ रु0 डेडक्ट हुए दिखा रहे हैं लेकिन रिफंड नहीं आया है अब तक

Hello team,

I am ram kumar from chennai. As suggested by hdfc bank people i have approved your activation for one year plan and paid rs.1899.in that time i am on office so i am not able to clarify my doubts and the one assist person confirm my activation without my clear clarity, i think i have no use of it right now.

I am requesting you to deactivate my plan for now. If anything needed i will activate again some other time.

On 12/09/2018, sum of rs. 1899/- has been deducted from my hdfc credit card to one assist plan. And it has been done so without my prior consent. Seriously, i don't need any such plan now. I am really seeking ways to deactivate it and refund my money sum of rs.1899/. Please deactivate this one assist plan and refund my money asap.

Thank you very much for your understanding.

Regards,
Ram kumar.

Name : ram kumar k

Card ending with : 5900

Relationship no : 5239264

Membership id: [protected]

Hi,

I am gnanam duraisamy from hyderabad. As suggested by axisbank people i have approved your activation and paid rs.1899. I think i have no use of it right now.

I am requesting you to deactivate my plan for now. If anything needed i will activate again some other time. I am waiting for confirmation of delation of this service and also refund the money @1899.

Name:gnanam duraisamy
Relationship no: 5269502
Cart ending no: 3376

Thank you

Hello Sir, This Is about SR#3461627. I register my claim on 17th August 2018. Your comoany provided me insurance on my overseas imported Mobile phone LG V10. That too happened after confirming from your comaony's senior authorities. On the day of purchase i sent a mail to senior of your sale department and they verified and assured me that i am eligible for insurance and in future there will no problem because of imported product as the bill is indian with gst ( purchased in india ). I bought the insurance with that assurance. but now on claiming they said i am not eleigible for claim later your senior authorities approved my claim but they discharged my phone to my address and asked me to go to authorised service centre of LG and get an estimate in written. But when i went there they said they don't provide estimate because that was a franchisee authorised service centre and only DSC servuce centre will able to provide that when i call LG cuatomer support they also were unable to help me. The last date for providing estimate was 18tb sept given to me. And this is not my as i am not able to provide estimate in written because LG didn't provide me the same. And also that is not my responsibilty to collect estimate and all this things this is your reaponaibility as you promised at the time of sale that mobile will bwe picked up and repaired mobile will be delivered at your door step even after clearing the point that it is imported at the time of sale no one told me from your side that i need to do that the sales man said all process will be yhe same as done in other cases. today is 17th sept from last 4 days i mailed more than 4 times to your higher authorities at [protected]@oneassist.in as well on ranveer.[protected]@oneassist.in called on your corporatw office number as well and talked with your customer support 5-6 times but they were not able to connect my call to senior authorities and they not able to provide any solution to my case so this is to infom you that please look into the matter and provide me a solution asap. My case was followed by Mr. Ranveer Javda who has full information about it. Sir i will not be able to provide any estimate as this is not my responsibility and also my area service centre doesn't provide that. And who will bear the amount i spent for getting estimate as my area service centre is 50 km away from my home.
Please update me asap.

I want to cancel my one assist membership with relationship no 1358341. Am not using this service from the day one and even after conveying this to the concerned department the same got renewed last year and even after several followups i did not get my money refunded. Please cancel my membership and confirm by mail immediately.
Name:- pavithra h
Credit card ending number:- 8410
Relationship no:- 1358341