OneAssist Consumer Solutions Complaints & Reviews

I received sms from hdfc bank that rs-1399 deducted from my credit card to one assist plan on 14/06/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money asap
Date of incident : 14/06/2018
Hdfc credit card no. Xx3045
Relationship no: 4654354
Ph:[protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 3509 without my concern on date:22/06/2018.
I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
I had requested to cancel this plan last year, they dint cancel the plan. I asked them to stop renewing this plan also, that was also ignored. They have deducted 1399/- again from my cc.

Hi,
Two weeks back, without my consent 1899/- was deducted from my axis bank account. I had already applied for the cancellation and you have called me as well confirming the cancellation process and said the amount would be refunded in 7 working days. It's been nearly two weeks and i still havent recieved the amount.
My one assist relationship number is 42127183

Kiran

Paytm mall order # [protected]
On 17th june, after ordering i realised they have listed as a new fasttag order whereas i just wanted to recharge my existing fasttag account, since then i have been chasing pay tm on call, emails and on twitter to cancel my order or modify it to recharge my existing fasttag account

In short, paytm support is awful, they won't respond for days and keep the customers on chase for simple things, even i tweeted to companies ceo to no avail!!!

Dear sir
I am boinapally raju your proposed customer. U have alloted me relationship no 2266378. I am existing customer of hdfc bank. I dont want to be associate/particicipate in one assist. I want to cancell the oneassist membership. Amt rs 1399+deducted from my cr card. It requested to terminate the plan & refund my deducted amt immidietely..
Please refund my money.

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: sudeep chaturvedi
Date of incident : 25/05/2018
Hdfc credit card no. [protected]
Mobile no: [protected]
Mail id:[protected]@yahoo.com

Dear sir,
My crn no. Is 12380059 i was travelling on bike due to some work suddenly my bike skidded and we fell down. I faced damages on my body. When i checked my mobile was damaged through the back pannel and back camera & sometimes display stopped working. When i try to submitt claim file on assist.in the process is not completely working auto logout. Please provide me the solution

Hello
I am manpreet kaur. I received sms from hdfc bank ltd that rs-1399/- deducted from my credit card to one assist plan without my permission and also deducted from my account on on 31/05/2018. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of card by the company is really a criminal act and the company.

Please deactivate and refund my money
My hdfc credit card no - xxxx5261
Hdfc account no-[protected]
Mobile no-[protected]

I Received SMS from HDFC BANK that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. hdfc customer rang information .. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 20 jun 2018
hdfc Credit Card No.:[protected]
mobile num:[protected]

I had my handset insurance with one assist. My iphone cost @90k and insured with one assist @5k. I slipped in washroom and my handset went in water bucket. They are big fraud previously they were asking for find my phone deactivated. But i had never activated the same on my phone. After 10 days followup these guys are saying that claim rejected because of reason negligence. Such a fraud will anyone carrying 90k handset will do this intentionally. The founder are also not responding on mail. Request you all plz file as much cases as they do that these fake company should be banned. Else one day they will leave the country like mallaya or nirav modi.

I am tired of waiting and it's been a month calling you guys and nothing has been done... Its really frustrating now I have no more patience! I'm done with this, ... Is there any place where I can file a complain on this company??
And i don't need this service I have told the agents many times all they told me was to wait for 24-48hrs to get a call and where is the call? And I was also told that rs700 has been refunded back to my account and there's nothing over there my balance is still the same... Is one assist some kind of fraud company? I want this matter to be solved right now immediately I can't wait any longer give me a call and refund my money ASAP

I have applied credit card last week before then after deducted 1399 rs from my credit card number ending with 5042 without information. This amount has been changed for card protection service which is activated by oneassist department. But i don't need this service then call to hdfc customer care and requested for deactivate this service and refund my money in account. She's told me that your amount will be refundable with in 7 days.

But yesterday someone called to me and approach for activate this service. But again i have clearly told to this guy that pls. Deactivate this service from my account and refund my money. After that some times i have received msg which is mentioned on attachment from your department. After that continuesly amount deducted from my credit card as per below mentioned.

Money limit : 30000

After 1st deduction : 28610

After 2nd dedication : 28480

After 3rd deduction : 28458 at present.

Credit card no. Ending:5042

Find the attached screenshot.

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Please deactivate and refund my money asap

Deducted date : 19th june 2018
Hdfc credit card no. Xx1797
Oneassist relationship number : 4654442
Name : dhayanithi srinivasan

Hi i am rajendra singh jeena. My mobile number is [protected].
This is my humbly request to you that please resolve my problem.
Oneassist deduct amount of rs 1899, from my credit card. I do not need this services.
I called to customer care number of oneassist regarding refund renewal amount. They renewed this service and deduct amount of rs 1899, from my credit card and i am facing problem.

I do not need this service. Customer care executive denied regarding refund amount. I told him that i do not need this services.

Please resolve the problem as soon as possible.

Hello sir
I am using hdfc credit card. I was going through credit card statement on date 17june 2018 and found that day before yesterday i. E.15june 2018 without any intimation/customer authorization you have deducted the amount of rs 1899/-from my credit card. I never used this plan nor registered and not willing also. So kindly deactivate this membership and request you to refund the amount rs 1899/-. Please deactivate one assist membership and refund me all deducted amount as soon as possible.

Amount deducted date: 15 june 2018
Relationship no. 2243660
Name: jitendra sharma
Mob. No. [protected]/ [protected]

Sir
My mobile no. Is [protected] and emai is [protected]@gmail.com. Please stop my auto renewal. My auto renewal will be on july against icici bank credit card. Please stop auto renewal. Auto renewal procedure is troublesome for me. With out intimate. My icici bank credit card no. Is 5241xxxxx7008. So hope for best that auto renewal process will be stop soon.

Hello there

I received sms from kotak mahendra bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I tried to reach them but whenever they hear to cancel the subscription they put the call on hold.

Please deactivate and refund my money asap
Date of incident : 19.43hrs. 16 jun 2018
Kotak credit card no. Xx1508
Oneassist relationship number : 464155

Dear team,

I am a hdfc credit card holder, the bank has auto debited rs.1799 from my credit card number ending with xxxxxxxx320 with out my authorisation on date 04/06/17 and i dont want this membership so cancel the membership and refund the same;

I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

I called one assist support on monday 11th june 2018 for cancelation of plan. They took my request and told me that i will get a confirmation call in 48 hours. Then i got call on 13th june 2018 and when i gave my confirmation they told me i will again get a confirmation call. This final confirmation call i am never getting. I called several times but they are not taking action. I downloaded the app and asked for assistance they are asking me to wait only. Now i am not ready to wait. I am highly dissatisfied with your service. I want to book complaint. I want to even go to police to book complaint.

Amount was deducted from my hdfc account as auto-renewal fee by oneassist.

I wasn't aware of any auto-renewal plan and your organization just randomly charged my card without giving me a proper way to cancel the plan. Kindly cancel the plan, i'm submitting a complaint here as there is no clear way of cancelling this on your website.

This is highly disappointing. Please cancel this plan the earliest!
Relationship no. 1358343
Membership id:[protected]
Plan details: enhanced wa privilege single plan
Valid: 8 oct 2018