OneAssist Consumer Solutions Complaints & Reviews

My name is pritam
my invoice no. Is - ggn1708pi0385
contact no.- [protected]

sir
jo ye one assist insurance company hai vo mujhe claim nhi deri rhi h mere handset ka. Mera phone damage hogya to maine vha complaint daali unhene mujhe document upload krne ko bola maine sabhi document upload kr diye. Fir inka mail aaya apka naam galat hai invice saaf nhi h. To maine inke coustomer care mein phone kr k dobara se care m puch k ek ek cheez shi daali fir inki wahi baat aa gyi bol rhe invoice nahi daali. To sir m bilkul preshan ho gya hu one assist company se, please help me.

Hi
I didn't made any policy related to cpp/oneassits. But icici send this mail to me. I will mention that content below. If any policy is activated related to cpp/oneassist means please deactivate that one.

Mail1:
Dear customer,

Greetings from icici bank.

Your (New policy) new policy of cpp/oneassist for (Privilege single-rs.2799) wa privilege single rs. 1899 has been regd vide sr[protected] on 05-jul-18. It will be completed within 1 working days.

Sincerely,
Customer service team.
Icici bank limited.

This is an auto generated mail. Please do not reply to the same.

Mail2:
Dear customer,

Greetings from icici bank.

Your oneassist plan request has been completed. You will receive the welcome kit within 10 working days.

Sincerely,
Customer service team.
Icici bank limited.

This is an auto generated mail. Please do not reply to the same.

Here my details:

Id: 2008407
Registerd mobile number: [protected]
Sr[protected]

Please deactivate that cpp/oneassist policy plan. And don't charge any amount from my account

Thanks

I was going through my bank transfers today and i found out that they have deducted amount of rs. 1899 from debit card no. [protected] without any prior notice. I was going to terminate this plan this time too as i don't need those debit card protection. Please terminate tha plan and refund the amount.
Name - shreyash rajiv
Bank — icici, main road, ranchi.

Hello there

I received sms from icici bank that rs-1399/- deducted from my bank account to one assist plan. Without my permission.. I also got a mail from one assist team. Last year also deducted rs 1299/- from my bank account with out my consent and same was registered compliant but it is still not solved and again this time deducted again from bank account. I dont even know the company and this kind o[censored]nsolicited charging of my bank account and use of my card by the company is really a criminal act and the co. So kindly deactivate my one assistant plan and refund my money.

Date of incident : 19.05.2018
icici ac no[protected]
Oneassist relationship number :SR[protected]

Hello

My oneassist membership details are as below:

Relationship no. : 2403980
Registered mobile no.: [protected]

There was a call from your employee explaining the membership plans on phone. At first they didn't tell me it was a paid service but still i didn't tell them to activate the plan. And they started the membership without informing me further and deducted amount from my account.
Then i got a call confirming the membership and the deduction of money.
I told them to deactivate and refund my money that time but they didn't do so.

Please deactivate my membership plan and refund my money before it renewal on 17th of july, 2018.

Please resolve my issue as i hope it doesn't happen again.

Thank you.

Dear one assist team,

I have received sms from hdfc bank that rs-1399/- deducted from account to one assist plan on 29/06/18. I am not at all interested in this services. So kindly requesting you to deactivate my plan immediately.

Please deactivate my plan.

Date of incident : 3june 2018
Hdfc credit card no:xx1414
Oneassist relationship number : 4769529

I am having a credit card no. [protected] in linked to my hdfc account no. [protected]. One assist mfee was debited to this credit card on 22.6.18 without prior information. I don't need this particular facility for my credit card. Therefore please deregister above facility and refund the amount debited to my credit card at earliest.

Sharmila verma
[protected]

Hi team,

I am upputuri sriram member of one assist service my membership id is [protected] and my registered mobile number is [protected].

Actually i was in member of one assist from last year july on-words. So this year i am not continue this service's. Because i don't want this plan. I already inform to that one assist in last year itself. But last saturday i. E[protected] they were blindly debited 2499 in my account without my permission or any intimation mail or information message. At present i don't need this service. Could you please cancel this plan medically and
Re found it my full amount to my card.

Thanks,
Sriram
[protected]

Last year my hdfc bank credit card bearing number # 485499xxxxxx0349 has been debited towards the membership fee and i could not utilize your services at all which are not customer friendly. Surprisingly, the amount of rs. 1899 has been auto debited again on june 29, 2018 against my wishes. Request you to not to renew the membership at all and refund the debited amount immediately as i have never given any authorization to auto debit my card account.

When i was trying your contacts[protected],[protected] &[protected], getting either no reply or not in existence message.

Thanks,
Hara kumar reddy d
[protected]

Dear one assist team
I have received sms from icici bank that rs-1899/- deducted from account to one assist plan on 02/07/18 without my permission. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

Please deactivate it immediately and refund money asap

Date of incident : 02/07/2018
Icici bank account -.[protected]
Relationship no – sr[protected]

Please deactivate my one assist account. I am not interested. I am saying it from last year. Please stop deducting money from my creditcard.

I am not getting any response from [protected]@mail. Oneassistinfo.in although i have emailed all the information.

Oneassist relationship number : 490078.
Name : vijay moses vp

Please cancel the request and don't take money form my credit card without my knowledge

Without any permission taken from me... Debit an amount of rs. 1399.00 on 30.6.18 for renew membership for next year. But i am not interest for continue the service for the next year... So please refund my amount, that amount credit to my account... Membership id is 2318548... And cancel the membership... Without any permission from me... How can debit the amount... This is not a proper way for the renewal.

Last year I was paid amount 1299.00 and continue service for one year upto[protected].But this one assist company, without my permission automatically debit an amount of Rs. 1399 from my account.
I call customer care there is no guarantee for refund amount which is auto debit from my account without my permission... So please stop the this type of auto renewal or auto debits... And take action against one assist company and issue refund 100%amount credit to my account

I cancelled my order on 7 may '18, within their cancellation policy but didn't get any refund so far.
I spoke to many seniors like prateek, abhishek, anju etc. At their customer support but didn't get any resolution.
On the top of that spoke to floor manager rajeesh, but he also made the fake promises.

Didn't get any refund yet.

Ph: [protected]
Email: manish. [protected]@live.com

Membership no [protected]
I have asked oneassist to cancel my subscription many times but they intentionally try to harass me by giving many reasons and try to retain me,
This is not fair as i, as a customer requested them but they were not willing to cancel my subscription.
I again request oneassist customerservice to kindly cancel my subscription as soon as possible.

I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this. My relationship no 4504243.

Regards
Daljeet singh
Mobile [protected]

I am poobalan. I received sms from axis bank today that rs-1899/- deducted from my account to one assist membership fee.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. (My one assist relation ship num[protected]

Please deactivate my one assist to day on 30.6.2018 amount debited from my account please credit to refund amount with out delay. Awaiting for your reply.

(My one assist relation ship num[protected]

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 26/02/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money asap.
Date of incident : 30/06/2018
Hdfc credit card no. Xx0915

Submit a Complaint
Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1299/- from my credit card number ending with 0653 without my concern on date:02/06/20178. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1299/-

And One Assist customer care not response any call so don't say
"Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]."

Hello one assist team

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team on renewal. I dont even know the company, never used its services, nor planning to use and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap. And don't charge it ever again. This kind of marketing will gain you notoriety in market.

Date of incident : 29 june 2018
Oneassist relationship number : [protected]