OneAssist Consumer Solutions Complaints & Reviews

I was going through my bank transfers today and i found out that they have deducted amount of rs. 1899 from debit card no. [protected] without any prior notice. I was going to terminate this plan this time too as i don't need those debit card protection. Please terminate tha plan and refund the amount.
Name - shreyash rajiv
Bank — icici, main road, ranchi.

Aug 19, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2018

OneAssist Consumer Solutions Customer Care's response Dear Shreyash,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you.

We request you to kindly mail us your membership details on [protected]@oneassist.in so that we may be able to initiate your cancellation process.

Awaiting your response,

Regards,

Sophia,

Team OneAssist.

Verified Support

Jul 12, 2018

OneAssist Consumer Solutions Customer Care's response Dear Shreyash,

Greetings from OneAssist,

As requested by you we have initiated your cancellation process vide service request number -3344391.Your refund amount 1899/- will be credited in your account within 5 to 7 working days.

For any further assistance you may mail us at [protected]@oneassist.in. We'll be happy to help.

Thank you.

Regards,

Sophia,

Team OneAssist.

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Address: Mumbai City, Maharashtra, 400067

Hello there

I received sms from icici bank that rs-1399/- deducted from my bank account to one assist plan. Without my permission.. I also got a mail from one assist team. Last year also deducted rs 1299/- from my bank account with out my consent and same was registered compliant but it is still not solved and again this time deducted again from bank account. I dont even know the company and this kind o[censored]nsolicited charging of my bank account and use of my card by the company is really a criminal act and the co. So kindly deactivate my one assistant plan and refund my money.

Date of incident : 19.05.2018
icici ac no[protected]
Oneassist relationship number :SR[protected]

+1 photos

Aug 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sunny,

Greetings from OneAssist,

We are sorry for the unpleasant experience.

We couldn't track your details by the given number as this SR number is of the bank. Hence request you to kindly provide your customer Id on [protected]@oneassist.in so that we may be able to cancel the plan.

Awaiting your response,

Regards,

Sophia,

Team OneAssist.

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Hello

My oneassist membership details are as below:

Relationship no. : 2403980
Registered mobile no.: [protected]

There was a call from your employee explaining the membership plans on phone. At first they didn't tell me it was a paid service but still i didn't tell them to activate the plan. And they started the membership without informing me further and deducted amount from my account.
Then i got a call confirming the membership and the deduction of money.
I told them to deactivate and refund my money that time but they didn't do so.

Please deactivate my membership plan and refund my money before it renewal on 17th of july, 2018.

Please resolve my issue as i hope it doesn't happen again.

Thank you.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jul 10, 2018

Updated by Akshayjpr56 Today is the last day of renewal as I got a message that it will be renewed today. Deactiate my subscription before it happens. If the amount gets deducted, I want my money back and If my problem doesn’t get solved, I’m going to sue you guys.

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N

niranjan_j7

from Mumbai, Maharashtra

Jul 5, 2018

From last 3 years i want to deactivate the service, but every time company says it will get deactivated from next year but this year also they deducted money directly... i want my money back...

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A

Aditi Vijay

from Gurgaon, Haryana

Jul 5, 2018

I have called so many time to cancel my membership! They keep talking for so long and never cancel it! I even called about cancellation even before it got activated but they still haven't cancelled. PLEASE CANCEL IT!!! AND GIVE ME THE REFUND OF 1899/-

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S

Suresh Kumar hindustan

from Delhi, Delhi

Jul 6, 2018

One assist taken with card but there is no information about renewal at the time of renewal and no confirmation taken for the same and number of mails marked to you but no response from your side. Please cancel this and refund my money for the year of 2017, 2018 you charged me with interest without any further delay

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Dear one assist team,

I have received sms from hdfc bank that rs-1399/- deducted from account to one assist plan on 29/06/18. I am not at all interested in this services. So kindly requesting you to deactivate my plan immediately.

Please deactivate my plan.

Date of incident : 3june 2018
Hdfc credit card no:xx1414
Oneassist relationship number : 4769529

Aug 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sreelal,

Greetings from OneAssist,

We are sorry for the trouble caused to you.

As per your request we have initiated the cancellation process vide service request number - 3317336. Your refund amount 1399/- will be credited in your account within 5 to 7 working days.

Thank you,

Regards,

Sophia,

Team OneAssist.

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Address: Lakhimpur Kheri, Uttar Pradesh, 262701

I am having a credit card no. [protected] in linked to my hdfc account no. [protected]. One assist mfee was debited to this credit card on 22.6.18 without prior information. I don't need this particular facility for my credit card. Therefore please deregister above facility and refund the amount debited to my credit card at earliest.

Sharmila verma
[protected]

Aug 4, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sharmila,

Greetings from OneAssist,

As requested by you we have initiated the cancellation process vide service request number - 3314905. Your refund amount 1399/- will be credited in your account within 5 to 7 working days.

For any further query you may mail us at [protected]@oneassist.in. We'll be happy to help.

Thank you,

Regards,

Sophia.

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Hi team,

I am upputuri sriram member of one assist service my membership id is [protected] and my registered mobile number is [protected].

Actually i was in member of one assist from last year july on-words. So this year i am not continue this service's. Because i don't want this plan. I already inform to that one assist in last year itself. But last saturday i. E[protected] they were blindly debited 2499 in my account without my permission or any intimation mail or information message. At present i don't need this service. Could you please cancel this plan medically and
Re found it my full amount to my card.

Thanks,
Sriram
[protected]

Aug 4, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sriram,

Greetings from OneAssist,

As per the telephonic conversation we have initiated the cancellation process vide service request number 3317133. Your refund amount 2499/- will be credited in your account within 5 to 7 working days.

Regards,

Sophia,

Team OneAssist.

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Last year my hdfc bank credit card bearing number # 485499xxxxxx0349 has been debited towards the membership fee and i could not utilize your services at all which are not customer friendly. Surprisingly, the amount of rs. 1899 has been auto debited again on june 29, 2018 against my wishes. Request you to not to renew the membership at all and refund the debited amount immediately as i have never given any authorization to auto debit my card account.

When i was trying your contacts[protected],[protected] &[protected], getting either no reply or not in existence message.

Thanks,
Hara kumar reddy d
[protected]

Aug 7, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Hara kumar reddy,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you.

As requested by you we have initiated the cancellation process vide service request number - 3316722. Your refund amount will be credited in your account within 5 to 7 working days.

Regards,

Sophia,

Team OneAssist.

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Address: Rohtak, Haryana, 124001

Dear one assist team
I have received sms from icici bank that rs-1899/- deducted from account to one assist plan on 02/07/18 without my permission. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

Please deactivate it immediately and refund money asap

Date of incident : 02/07/2018
Icici bank account -.[protected]
Relationship no – sr[protected]

Aug 7, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Vipin,

Greetings from OneAssist,

We are sorry for the inconvenience caused.

We request you to kindly mail us your membership details on [protected]@oneassist.in. so that we may be able to initiate your cancellation process.

Awaiting your response.

Thank you

Regards,

Sophia,

Team OneAssist.

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Address: 603103

Please deactivate my one assist account. I am not interested. I am saying it from last year. Please stop deducting money from my creditcard.

I am not getting any response from [protected]@mail. Oneassistinfo.in although i have emailed all the information.

Oneassist relationship number : 490078.
Name : vijay moses vp

Please cancel the request and don't take money form my credit card without my knowledge

Aug 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Vijay,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3314329.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist .

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Without any permission taken from me... Debit an amount of rs. 1399.00 on 30.6.18 for renew membership for next year. But i am not interest for continue the service for the next year... So please refund my amount, that amount credit to my account... Membership id is 2318548... And cancel the membership... Without any permission from me... How can debit the amount... This is not a proper way for the renewal.

Aug 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jul 02, 2018

Updated by ramireddy savada Cancel the membership also

Verified Support

Jul 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Ramireddy,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3312366 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

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Last year I was paid amount 1299.00 and continue service for one year upto[protected].But this one assist company, without my permission automatically debit an amount of Rs. 1399 from my account.
I call customer care there is no guarantee for refund amount which is auto debit from my account without my permission... So please stop the this type of auto renewal or auto debits... And take action against one assist company and issue refund 100%amount credit to my account

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jul 02, 2018

Updated by ramireddy savada For next year upto 30.6.19, auto renew the account without my permission and debit 1399 from my account without any permission taken from me... Please action against the one assist... I loss an amount of Rs. 1399.00 as we are not response about this complaint

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Address: 121006

I cancelled my order on 7 may '18, within their cancellation policy but didn't get any refund so far.
I spoke to many seniors like prateek, abhishek, anju etc. At their customer support but didn't get any resolution.
On the top of that spoke to floor manager rajeesh, but he also made the fake promises.

Didn't get any refund yet.

Ph: [protected]
Email: manish. [protected]@live.com

Aug 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Manish,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brij

Team OneAssist.

Aug 25, 2018

Updated by mannu_97 Hello Team,

It is not yet resolved, i only received the confirmation email of cancellation of my plan on 4th July 2018, but no refund so far,

Please check and help me to get the refund.

Thanks
Ph: [protected]
Email: manish.[protected]@live.com

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Address: Jaipur, Rajasthan, 300204

Membership no [protected]
I have asked oneassist to cancel my subscription many times but they intentionally try to harass me by giving many reasons and try to retain me,
This is not fair as i, as a customer requested them but they were not willing to cancel my subscription.
I again request oneassist customerservice to kindly cancel my subscription as soon as possible.

Aug 16, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Manik,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2337538.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

Verified Support

Jul 11, 2018

OneAssist Consumer Solutions Customer Care's response Dear Manik,

Please ignore the above Service Request Number. 2337538 is your Customer ID and the Service Request Number for the cancellation is 3293072.

Hope your query is addressed.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

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Address: Firozpur, Punjab, 142047

I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this. My relationship no 4504243.

Regards
Daljeet singh
Mobile [protected]

Aug 3, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Daljeet,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you.

As requested by you, your cancellation is under process vide service request number 3308600. You are entitled for a refund of 299/- as the complaint was registered beyond 30 days after deduction. The amount will get credited in your account within 5 to 7 working days.

Thank you,

Regards,

Sophia,

Team OneAssist.

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Address: 600095

I am poobalan. I received sms from axis bank today that rs-1899/- deducted from my account to one assist membership fee.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. (My one assist relation ship num[protected]

Please deactivate my one assist to day on 30.6.2018 amount debited from my account please credit to refund amount with out delay. Awaiting for your reply.

(My one assist relation ship num[protected]

Aug 5, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Poobalan,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you,

As requested by you we have initiated the cancellation process vide service request number 3309900. Your refund amount 1899/- will be credited to you within 5 to 7 working days.

Thank you.

Regards,

Sophia,

Team OneAssist.

Jul 10, 2018

Updated by Poobalan S Reminder-1.

As per your commitment still I didn't received my amount,

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Axis Bank Customer Care

from Pune, Maharashtra

Jul 2, 2018

Hi, we are here to help ! Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.

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Address: 600061

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 26/02/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money asap.
Date of incident : 30/06/2018
Hdfc credit card no. Xx0915

Aug 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Netaji,

Greetings from OneAssist,

We are sorry for the trouble faced by you.

As requested by you we have initiated the cancellation process vide service request number 3309861.

You are entitled for a refund of Rs 699/- as per the policy because the complaint was registered after 30 days of deduction. The amount will get credited to your account within 5 to 7 working days.

For any further assistance you may mail us at [protected]@oneassist.in. We'll be happy to help.

Thank you,

Regards,

Sophia,

Team OneAssist.

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Address: Rajkot, Gujarat, 360003

Submit a Complaint
Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1299/- from my credit card number ending with 0653 without my concern on date:02/06/20178. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1299/-

And One Assist customer care not response any call so don't say
"Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]."

Aug 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Pratik,

Greetings from OneAssist,

We are sorry for the unpleasant experience caused to you.

We will require your membership details in order to cancel the plan hence request you to provide your customer ID on [protected]@oneassist.in or else inbox us on our facebook page so that we may be able to initiate the cancellation process.

Regards,

Sophia,

Team OneAssist.

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Website: oneassit.in

Hello one assist team

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team on renewal. I dont even know the company, never used its services, nor planning to use and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap. And don't charge it ever again. This kind of marketing will gain you notoriety in market.

Date of incident : 29 june 2018
Oneassist relationship number : [protected]

Aug 15, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sunil,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you.

As requested by you we have initiated your cancellation process vide service request number 3309593. Your refund amount 1899/- will be credited to your account within 5 to 7 working days.

For any other assistance you may mail us at [protected]@oneassist.in. We'll be happy to help.

Thank you,

Regards,

Sophia,

Team OneAssist.

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Address: Hyderabad, Telangana, 500047

I received an sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 29-jun-2018 without my permission. I don’t even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money as early as possible.

Date of incident: 29-jun-2018
Icici credit card no. Xxxx009

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Dear sir,

I wish to inform kindly cancel my one assist membership account with immediate effect,
I never given permission on verbally to any body,
Please consider this formal mail cancel my your one assist membership with immediate effect,
In previous 30 days back i sent you mail regarding not intresete in your product,
Again you are without my permission and my knowledge your sending this
This is last warning to you that don't take any amount from my account, and request you to refund my amount immeditly

Regards
Manjunatha hd
Mob-[protected]

Aug 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jun 29, 2018

Updated by ManjuHD Dear Sir,

I am not swiped card nor approved for any agency for any credit card loan nor approved any mode verbal or written(My Mobile number :[protected]).But one fraud company called One Assist has misuse my account and robbed my money without my knowledge, and without my knowledge loan has been approved, I am request you to cancel above details loan and refund amount to my account
I request you to please cancel above sanctioned loan with immediate effect, I hope you will consider my request .Looking forward your response.

Thanking You
Manjunatha HD
Mob:[protected]

Verified Support

Jun 29, 2018

OneAssist Consumer Solutions Customer Care's response Dear Manjunath,

Greetings from OneAssist,

We deeply apologize for the trouble faced by you.

As requested by you we have initiated your cancellation process vide service request number - 3304023. Your refund will be credited to your account within 5 to 7 working days.

Thank you,

Regards,

Sophia,

Team OneAssist.

OneAssist Consumer Solutions Complaints & Reviews

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termination of membership

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deactivating oneassist membership

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unauthorised renewal through auto debit thru credit card account

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