OneAssist Consumer Solutions Complaints & Reviews

Dear Sir,
A sum of Rs.1899/- has been debited through my credit card drawn on Kotak Mahindra Bank on 09/07/2018. Request you to refund the same to my account.
Ph.No [protected]

Mail received from Kotak enclosed for your immediate reference
A Transaction of Rs.1899 has been done on your Kotak Credit Card No.xx8856 at OneAssist Consumer Sol on 09-Jul-2018.

Having the worst experience with OneAssist
This is regarding My redmi Note 3 device,

A background on the issue, this device has been gifted to me(Amit) by one of the friend(Raj) of mine, first year when i have to claim for the device they asked me for an email from Raj id that yes this device is gifted from him to me. everything went smooth and got the device repaired successfully

so i renewed my Plan for the next year and so

This year when i had some issue with my phone raised a claim for the same.

Received response from OneAssist that need the email that he gifted you the mobile, told them this is already in your database, they said no we want the new email from Raj, so asked him to send the same again, he sent it

Two days later relieved response from OneAssist that please explain why the shipping address is different than the purchase address, and what’s the relation on the person where we took the delivery with raj (imagine how important this question is with regards to claim), asked raj can you please send the email again, feeling so awkward while asking for this, however he sent it

Next day received the response from OneAssist and guess what they wanted to know now what is my relation with Raj,

Sorry but can’t ask him for that, you guys might have lost your not me

First not able to understand when i have purchased Claim, and he told you that yes he is concern person for the device, why you want everything from his Email ID
Second, don't think they even know what all information they need (Feel like went to Govt office for the claim)
finally do you guys understand how embarrassing is this for me to go back to him to ask him send emails explaining this and that

please let me know, if there is anything you guys can do regarding the same

Name :- Amit Kumar
Mobile No. :- [protected]

Hi OneAssist,
Last year I asked one of the customer care employee to deactivate my plan.On the contrary he kept on asking me why I want to deactivate and didn't do it? So I am posting this complaint. Kindly deactivate and refund my amount.If your team can debit without my consent, they can credit it as well.My Relationship Number:230221
Regards
Raj

When I checked my credit card bill on 6 July, 2018, I was surprised seeing Rs. 1899/- debited from my card as One Assist MFee. This is terrible. How can someone deduct such an amount without my permission? I got one message stating my relationship no 479913.
I am not at all interested in any of the oneassist services and I want the amount back to my account.

Hello there

I Received SMS from HDFC BANK, deducted money from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP

The amount of 1399/- has been deducted from my credit card and the bill has sent to home to be paid till 13 July.. I want refund. How to deactivate this? This has been deducyted without my permission. How this is linked with my credit card?
Amount has been deducted on 22 June 2018. I have account in ICICI bank (5241XXXXXXXXXX)

Help please in refunding my amount. I have never used it also. I do not want it either.

Request you to process the request asap.

I have given my headset on to one assist in June 2017 to repair.They reverted my headset after repair.I renewed my policy in March 2018.My headset got damaged this June.Now they are telling that there is some unauthorised modification in my headset.They are not ready to provide receipt of previously repaired headset.IRDA and you should take action.

My name is pritam
my invoice no. Is - ggn1708pi0385
contact no.- [protected]

sir
jo ye one assist insurance company hai vo mujhe claim nhi deri rhi h mere handset ka. Mera phone damage hogya to maine vha complaint daali unhene mujhe document upload krne ko bola maine sabhi document upload kr diye. Fir inka mail aaya apka naam galat hai invice saaf nhi h. To maine inke coustomer care mein phone kr k dobara se care m puch k ek ek cheez shi daali fir inki wahi baat aa gyi bol rhe invoice nahi daali. To sir m bilkul preshan ho gya hu one assist company se, please help me.

Hi
I didn't made any policy related to cpp/oneassits. But icici send this mail to me. I will mention that content below. If any policy is activated related to cpp/oneassist means please deactivate that one.

Mail1:
Dear customer,

Greetings from icici bank.

Your (New policy) new policy of cpp/oneassist for (Privilege single-rs.2799) wa privilege single rs. 1899 has been regd vide sr[protected] on 05-jul-18. It will be completed within 1 working days.

Sincerely,
Customer service team.
Icici bank limited.

This is an auto generated mail. Please do not reply to the same.

Mail2:
Dear customer,

Greetings from icici bank.

Your oneassist plan request has been completed. You will receive the welcome kit within 10 working days.

Sincerely,
Customer service team.
Icici bank limited.

This is an auto generated mail. Please do not reply to the same.

Here my details:

Id: 2008407
Registerd mobile number: [protected]
Sr[protected]

Please deactivate that cpp/oneassist policy plan. And don't charge any amount from my account

Thanks

I was going through my bank transfers today and i found out that they have deducted amount of rs. 1899 from debit card no. [protected] without any prior notice. I was going to terminate this plan this time too as i don't need those debit card protection. Please terminate tha plan and refund the amount.
Name - shreyash rajiv
Bank — icici, main road, ranchi.

Hello there

I received sms from icici bank that rs-1399/- deducted from my bank account to one assist plan. Without my permission.. I also got a mail from one assist team. Last year also deducted rs 1299/- from my bank account with out my consent and same was registered compliant but it is still not solved and again this time deducted again from bank account. I dont even know the company and this kind o[censored]nsolicited charging of my bank account and use of my card by the company is really a criminal act and the co. So kindly deactivate my one assistant plan and refund my money.

Date of incident : 19.05.2018
icici ac no[protected]
Oneassist relationship number :SR[protected]

Hello

My oneassist membership details are as below:

Relationship no. : 2403980
Registered mobile no.: [protected]

There was a call from your employee explaining the membership plans on phone. At first they didn't tell me it was a paid service but still i didn't tell them to activate the plan. And they started the membership without informing me further and deducted amount from my account.
Then i got a call confirming the membership and the deduction of money.
I told them to deactivate and refund my money that time but they didn't do so.

Please deactivate my membership plan and refund my money before it renewal on 17th of july, 2018.

Please resolve my issue as i hope it doesn't happen again.

Thank you.

Dear one assist team,

I have received sms from hdfc bank that rs-1399/- deducted from account to one assist plan on 29/06/18. I am not at all interested in this services. So kindly requesting you to deactivate my plan immediately.

Please deactivate my plan.

Date of incident : 3june 2018
Hdfc credit card no:xx1414
Oneassist relationship number : 4769529

I am having a credit card no. [protected] in linked to my hdfc account no. [protected]. One assist mfee was debited to this credit card on 22.6.18 without prior information. I don't need this particular facility for my credit card. Therefore please deregister above facility and refund the amount debited to my credit card at earliest.

Sharmila verma
[protected]

Hi team,

I am upputuri sriram member of one assist service my membership id is [protected] and my registered mobile number is [protected].

Actually i was in member of one assist from last year july on-words. So this year i am not continue this service's. Because i don't want this plan. I already inform to that one assist in last year itself. But last saturday i. E[protected] they were blindly debited 2499 in my account without my permission or any intimation mail or information message. At present i don't need this service. Could you please cancel this plan medically and
Re found it my full amount to my card.

Thanks,
Sriram
[protected]

Last year my hdfc bank credit card bearing number # 485499xxxxxx0349 has been debited towards the membership fee and i could not utilize your services at all which are not customer friendly. Surprisingly, the amount of rs. 1899 has been auto debited again on june 29, 2018 against my wishes. Request you to not to renew the membership at all and refund the debited amount immediately as i have never given any authorization to auto debit my card account.

When i was trying your contacts[protected],[protected] &[protected], getting either no reply or not in existence message.

Thanks,
Hara kumar reddy d
[protected]

Dear one assist team
I have received sms from icici bank that rs-1899/- deducted from account to one assist plan on 02/07/18 without my permission. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

Please deactivate it immediately and refund money asap

Date of incident : 02/07/2018
Icici bank account -.[protected]
Relationship no – sr[protected]

Please deactivate my one assist account. I am not interested. I am saying it from last year. Please stop deducting money from my creditcard.

I am not getting any response from [protected]@mail. Oneassistinfo.in although i have emailed all the information.

Oneassist relationship number : 490078.
Name : vijay moses vp

Please cancel the request and don't take money form my credit card without my knowledge

Without any permission taken from me... Debit an amount of rs. 1399.00 on 30.6.18 for renew membership for next year. But i am not interest for continue the service for the next year... So please refund my amount, that amount credit to my account... Membership id is 2318548... And cancel the membership... Without any permission from me... How can debit the amount... This is not a proper way for the renewal.

Last year I was paid amount 1299.00 and continue service for one year upto[protected].But this one assist company, without my permission automatically debit an amount of Rs. 1399 from my account.
I call customer care there is no guarantee for refund amount which is auto debit from my account without my permission... So please stop the this type of auto renewal or auto debits... And take action against one assist company and issue refund 100%amount credit to my account