OneAssist Consumer Solutions Complaints & Reviews

Hi Team,

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 8281 without my concern on date:27/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 4040409
Name :- Saravan
Mobile No. :- [protected]
Credit Card Number Ending :- 8281

I had problem of display .so i showed on 9th july to mi customer care.they said it was due to liquid damage.i called to one assist.they were asking when it happened .i told i dont know .they insisted me on exact date and time to proceed.i said than write 5h and 5 pm.they said its because of more than 48 hr we reject.actually my phone is working .there is minute display issue and i dont know how it may have occurred .so i first show to mi cust care.if i knew exactly i would have called to one assist.but they dont want to give claim to anyone.its fraud company.they dont give u soft or hard copy of insurance thats against irda rules.i am going to file complain to irda and consumer court not only to my claim only but to try to terminate their licence to malpractice.they have clearly mentioned in policy that 48 hr of discovering damage.that means its when damage discovered by mi.my registered no is [protected].and my name is umesh vaishnav.i am going to write to pmo and mi higher authority to discontinue with such fraud company.actually i am more angry with mi .that they are giving plateform to such fraud company.

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
hdfc complain no -[protected]
- [protected]

pl noted this- your customer care number not responding

Date of incident : july 2018
Hdfc credit card no. [protected]

Hello there my name is aiyaz pasha

I Received SMS from KOTAK MAhendra BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Its a criminal act and cheating i need refund thats it or else i will protest in front of kotak bank for this cheating

Transaction of Rs 1399 has been made on Kotak credit card xx2882 on 11-Jul at OneAssist Consumer Sol. Plz refund Asap

I have applied for a credit card of kotak mahindra bank and i had received the same first week of november2017. On 13th november 2017, i received an email like this "A Transaction of Rs.1399 has been done on your Kotak Credit Card No.xx8973 at OneAssist Consumer Sol on 11-Jul-2018."

The above mentioned one assist solutions company has debited my credit card account without giving any information. I am not given any request and any confirmation from my end.

Further, i don't want any assistance from the above referred company.

Hence i request you to refund the amount rs.1, 399/- to my credit card account, immediately.

My credit card no [protected]

This is Prem Anand from Chennai

I got inbox message stating Transaction of Rs. 1399 has been made on Kotak Credit Card ending XX9630 on 11th July at OneAssist Consumer Solutions without my knowledge. This is like a illegal thing. Deactivate as soon as possible and refund the above mentioned amount before taking further action . My relationship number is 4858219 . Thanks

I recieved a message that transaction 1399/- happened on my Kotak bank credit card for one assist consumer Sol. And I recieved a email also. I don't know anything about this One assist and I don't want this service. Please refund my money back.
How can you people take money from my credit card with out my approval.i really don't want any services. Refund my money...
Relationship Number : 4857690
Regards
Koti Reddy

I am poobalan. I received sms from axis bank on 30-6-18 that rs-1899/- deducted from my account to one assist membership fee..

I received the mail it will deactivate and you will receive the full amount with in 5-7 days, but still I didn't receive the my amount.

.. I want my money back. (My one assist relation ship num[protected]

Please deactivate my one assist to day on 30.6.2018 amount debited from my account please credit to refund amount with out delay. Awaiting for your reply.

(My one assist relation ship num[protected]

Hello There,

My One Assist Plan from ICICI bank has been activated and 1899/- is deducted on 28th June 2018.

I want to deactivate this one assist plan because it is not required for me.

Please deactivate the plan and refund my money as soon as possible.

Amount deducted:1899
Deducted on :28/06/2018
Bank:ICICI Bank
Relationship no: 4793301

Thanks,
Sonakshi Kamilya

Recently i applied for a credit card and i got the card and this One Assist membership package. I don't know how i subscribe this assist service. And now they are asking to pay charges from my credit card. I want to cancel this subscription and refund me if they charge.
Relationship no:4748885
Plan name: Enhanced WA power single plan
mob no: [protected]

This is with reference to the above id registered with Membership Id: [protected] Mobile no [protected].

I had placed a call for your assistance on 26th of june for my Siemens washing machine with a minor problem of BEEP SOUND WHILE WASHING AND THE TIME CONSUME IS MORE THAN ESTIMATED.

At around 3 pm a technichian visited my place (mobile no [protected] called Rajan Trimukhe as per truecaller) He seems to be new to this job and I asked him if he can handle this machine and not to open it if he is not aware but he said that he is trained to handle all machines.

now this technician didn't knew how to ON the machine and he opened up the cover after consulting with some senior on phone however even after 2 hrs he was not able to detect the problem he was pulling the wires and I warned him again n again to leave the machine as it is because I guessed that he was not able to handle it but he again assured me that he knows what he is doing then he asked for the washing machine manual saying that he will have to reset the PCB and then he just kept the upper cover and left without screwing it properly when I checked the machine I found that the door was locked I called him immediately. he came back and was surprised that how come the door was locked then after another hour of scratching his head he said that since he has resetted the PCB and it will take an hour for the door to be unlocked I knew that this could not be possible but I didn't had any option as it was already 8 in the nigh and I couldn't stop this untrained inexperienced person who was of no use to my machine.

That's it after that I called number of times but this boy didn't pick up the call I then called his manager Mr.Shashikant who was kind enough to send a Siemens technician to inspect the machine. After examining the machine the Siemens technician called Jitendra said that this machine has been very badly handled and
ITS DOOR IS BROKEN (SOMEBODY TRIED TO APPLY FORCE AND OPEN IT SO ITS BROKEN AND HENCE LOCKED),
THE WIRES ARE PULLED BECOZ OF WHICH THE SETTING IS SPOILED AND
THE PCB HAS A ISSUE IT WILL TAKE 48 HRS FOR THE MACHINE TO BE REPAIRED.

Since 27th July I am waiting for the machine to be picked up and repaired and continuously following up with Mr Shashikant who very nicely give me some or the other excuse and now after 8 days also my machine is lying unrepaired damaged by your employee and nobody to take the owners

I did try to speak to your customer care agent MS MADHUSHREE and also spoke to your Manager MR JUNAID KHAN but as usual there was no action taken by either of them.

I am truly frustrated with your surprise and thinking of going to consumer forum for justice as you are not loyal to your commitments

Waiting for your immediate action

Shahin/Waheedali Shaikh
[protected]/[protected]

Dear Sir,
A sum of Rs.1899/- has been debited through my credit card drawn on Kotak Mahindra Bank on 09/07/2018. Request you to refund the same to my account.
Ph.No [protected]

Mail received from Kotak enclosed for your immediate reference
A Transaction of Rs.1899 has been done on your Kotak Credit Card No.xx8856 at OneAssist Consumer Sol on 09-Jul-2018.

Having the worst experience with OneAssist
This is regarding My redmi Note 3 device,

A background on the issue, this device has been gifted to me(Amit) by one of the friend(Raj) of mine, first year when i have to claim for the device they asked me for an email from Raj id that yes this device is gifted from him to me. everything went smooth and got the device repaired successfully

so i renewed my Plan for the next year and so

This year when i had some issue with my phone raised a claim for the same.

Received response from OneAssist that need the email that he gifted you the mobile, told them this is already in your database, they said no we want the new email from Raj, so asked him to send the same again, he sent it

Two days later relieved response from OneAssist that please explain why the shipping address is different than the purchase address, and what’s the relation on the person where we took the delivery with raj (imagine how important this question is with regards to claim), asked raj can you please send the email again, feeling so awkward while asking for this, however he sent it

Next day received the response from OneAssist and guess what they wanted to know now what is my relation with Raj,

Sorry but can’t ask him for that, you guys might have lost your not me

First not able to understand when i have purchased Claim, and he told you that yes he is concern person for the device, why you want everything from his Email ID
Second, don't think they even know what all information they need (Feel like went to Govt office for the claim)
finally do you guys understand how embarrassing is this for me to go back to him to ask him send emails explaining this and that

please let me know, if there is anything you guys can do regarding the same

Name :- Amit Kumar
Mobile No. :- [protected]

Hi OneAssist,
Last year I asked one of the customer care employee to deactivate my plan.On the contrary he kept on asking me why I want to deactivate and didn't do it? So I am posting this complaint. Kindly deactivate and refund my amount.If your team can debit without my consent, they can credit it as well.My Relationship Number:230221
Regards
Raj

When I checked my credit card bill on 6 July, 2018, I was surprised seeing Rs. 1899/- debited from my card as One Assist MFee. This is terrible. How can someone deduct such an amount without my permission? I got one message stating my relationship no 479913.
I am not at all interested in any of the oneassist services and I want the amount back to my account.

Hello there

I Received SMS from HDFC BANK, deducted money from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP

The amount of 1399/- has been deducted from my credit card and the bill has sent to home to be paid till 13 July.. I want refund. How to deactivate this? This has been deducyted without my permission. How this is linked with my credit card?
Amount has been deducted on 22 June 2018. I have account in ICICI bank (5241XXXXXXXXXX)

Help please in refunding my amount. I have never used it also. I do not want it either.

Request you to process the request asap.

I have given my headset on to one assist in June 2017 to repair.They reverted my headset after repair.I renewed my policy in March 2018.My headset got damaged this June.Now they are telling that there is some unauthorised modification in my headset.They are not ready to provide receipt of previously repaired headset.IRDA and you should take action.

My name is pritam
my invoice no. Is - ggn1708pi0385
contact no.- [protected]

sir
jo ye one assist insurance company hai vo mujhe claim nhi deri rhi h mere handset ka. Mera phone damage hogya to maine vha complaint daali unhene mujhe document upload krne ko bola maine sabhi document upload kr diye. Fir inka mail aaya apka naam galat hai invice saaf nhi h. To maine inke coustomer care mein phone kr k dobara se care m puch k ek ek cheez shi daali fir inki wahi baat aa gyi bol rhe invoice nahi daali. To sir m bilkul preshan ho gya hu one assist company se, please help me.

Hi
I didn't made any policy related to cpp/oneassits. But icici send this mail to me. I will mention that content below. If any policy is activated related to cpp/oneassist means please deactivate that one.

Mail1:
Dear customer,

Greetings from icici bank.

Your (New policy) new policy of cpp/oneassist for (Privilege single-rs.2799) wa privilege single rs. 1899 has been regd vide sr[protected] on 05-jul-18. It will be completed within 1 working days.

Sincerely,
Customer service team.
Icici bank limited.

This is an auto generated mail. Please do not reply to the same.

Mail2:
Dear customer,

Greetings from icici bank.

Your oneassist plan request has been completed. You will receive the welcome kit within 10 working days.

Sincerely,
Customer service team.
Icici bank limited.

This is an auto generated mail. Please do not reply to the same.

Here my details:

Id: 2008407
Registerd mobile number: [protected]
Sr[protected]

Please deactivate that cpp/oneassist policy plan. And don't charge any amount from my account

Thanks