OneAssist Consumer Solutions Complaints & Reviews

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission..

Please deactivate and refund my money asap


My membership id — 2420483

As i am not using the cards kindly cooperate with me.

Give me the refund as early as possible.

Thanking you in anticipation.

Hope that you will resolve my queries and take the action immediately and refund my amount.

Thanks with regards,
Ramesh patil ]
[protected]

Team,
Today you have deducted 1399/- from my card ending with 7476. I never requested your assistance to deduct any money without my consent and clearly denied to deduct any money from my card. This is the 2nd time, you are deducting, even with a clear rejection from my side. I got a message on my mobile about this deduction, and also sent you an email today.

Please act on this on priority and refund my money asap.

Regards,
Nalinakshee

Please cancel and deactivate my one assist service from my hdfc bank account this service activated automatically in my account without my permission..
And deducted 1000 amount per year from my account.
So plz refund my money i did not use this service and stop from my account.
And also deactivate this service quickly.
This is my registered email id and my registered no. Is [protected]
This service activate automatically to my account did not take my permission. And i m not using it's service not even registered my cards. On it. Please deactivate hurry up

This is with reference to claim 3305517 registered on 30th june 2018 for mi max phone screen being damaged (Phone does. Not switch on)..

This is the second year of the phone being insured. While the claim was registered and the documents uploaded. However one assist wanted me to upload the phone pic with its imei nu. Ber displayed on it to which i clarified its not possible was the phone doea not get switched on.. I meantioned the same in the damage description while registering the claim yet no one bothered to read it and continue to ask me to upload the phone image with imei number abd send me reminder email of the same inspite of me calling the call centre and letting them know about the situation...

To each reminder email i responded stating its not possible and received an assurancd email stating one assist is working and will rake care of it..

A few more calls and i was asked to upload the box image of the phone which i did not have as the phone was a year and a half old.. I was asked for the same info a few more times and was then told that invoive copy will do as it also has the imei number on it..

Then i receive a claim closure email as the documents are not received.. This time i called (Around 20th july, friday) and spoke to an executive to had no clue why was it closed so i has the get the supervisor (Asha) on call.. She needed some time to figure out and promised to call me by monday, 23rd july which she did not. Upon me calling today 24th july the lady just says i didnt have an update so i didnt call.. Also she went ahead to say ill call back omce i have an update from the backend team and had no timelines to call back.. My concers are..

1. Is this the customer service one assist brlieve in?? U dont even bother to let the customer know what is happening and keep him waiting loke a fool, u have no respect to customers time? If a suoervisor has this thought process what will someone expect from their subordinates... A sad state of customer service

2. When i sent so many emails and made multuple calls, how can you just close the claim automatically and do nothing about it thereafrer??

3. If you needed a box, include it in your terms and condition whole selling a policy to a customer... Say i[censored] do not have a box and your phone does not swotch on then do not buy this policy as we will not honour your claim..

4. If this is not listed as a pre requisite in your terms and condition then you cannot hold my claim for no reasons..

Received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 12/5/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap

They took all the details about the phone problem and i provided all the details as their requirement. But they harrased and taking too much time and they reject the claim. But i did both insurance i. E., manufacturing and damage protection.
My phone model is redme note 4.
Service request no is 3263573.
I need the proper solution as soon as possible. They are doing fraud with me about the claim.

One assist is an absolute scam/ponzi sort of company.

My experience has also been absolutely ridiculous. After, hours and hours of phone calls (50+ calls) and 10+ emails sent, not to mention a lot of emotional energy and expended and time spent on calling waiting for them to pick-up. This is a summary of my experience. The irony is spectacular. They might as well rebrand themselves one scam or one assist to waste all your time and take all your money.

Hi team,

This is the mail regarding claim procedure of my newly purchased
Redmi note 5 pro mobile.
On 5th june 2018 when i left the train/ local and start to walk peoples in front of me pushed me and my mobile got dropped on the ground due to that.
The mobile display got broken accidentally and bent slightly. But it is in working condition though the glass has been broken completely.
Please find the attached images for the same.
Hence i tried to claim for this but no one is responding
Properly. I am totally frustrated with your poor services.

I have purchased this mobile on 29th jun 2018. Following are my registered details on the mi website/ account:

Invoice no.: 2158888
Order no.:
[protected]
Mobile : [protected]
Email: [protected]@gmail.com

I have complained about the same on your customer service number on 5th jun 2018. Mr. Akshay, one of your executive
Told me to call in the one assist.
I had called to them but said that they don't have my mobile number or email id through which they can fetch my details. Even though i have provided my registered mobile no. [protected] and email id: [protected]@gmail.com, he did not get my information in their system.
I had a word with another customer executive from mi, he told me that he has registered my
Complaint and escalated to senior executives and also told me to wait for 48 hrs. To get contacted by them.
I had wait for 3 working days but no one had called me. No message or a service/ ticket number has been provided to me.
On the monday 9th june i had a word with mi protect/ one assist thy had again told me the same reason and also
Told me there is no other way to claim my accidental damage.
So again i called your customer service and mr vishal, one of your executive had talked with the one assist executive mr. Rajesh through the conference call made by me.
But the same reason had been given to mr. Vishal and me.
So mr. Vishal said me that i have to wit for 24 hrs and your executive will callback me within 24 hrs and will provide the proper resolution.

But no one dare to call me! I got frustrated with such things as this has been happened for two times.

I had purchased the mobile form your authorized https://buy.mi.com/ website only and also purchased the
Mi protect. But your mi protect / one assist partner are not providing any resolution to me. It is been a week that my mobile details are not yet registered on your mi protect partner or in your system as well.
I am
Literally irritated with such services by both of you guys.

Please resolve my issue asap
Or
Send your authorized person and take away your product and refund my amount asap.

I am no more interested to call you regularly or to take a followup with your useless service executives.

I have my important work too. I don't want to waste my time with your useless
Services.

Note: you can track my attached audios and damaged mobile pictures through this link: https://drive.google.com/open?id=1pbxhppL0BwVgHAG3m1XV88zxM9b0nnP1

https://drive.google.com/folderview?id=1YYJUfC2TU29VcLW2FRKvZhRJD2IQS7tB
And
Attached invoices for the same.

Regards,
Atish kamble
[protected] /
[protected]

They have renewed my policy without confirmation and taking my concern and deducted amount from my card they r just fraudster
I want my money back
I want the company to repay me my money as it is against any law that without confirming from the customer you cannot renew his or her policy and take the money without concern
Its really disappointing

Dear sir/madam

This is Ajay
One assist relationship #4929596
Mobile #[protected]

My axis bank a/c no [protected] has been debited by 1899.00/- for oneassist membership.
I receive phone call from this no-[protected]
Regarding one assist service but i do not accept this service whitout my approval they deducted money from my account.
So i want to cancel my one assist membership
And refund my money in my axis account

Regards
Ajay

M [protected]
Email- [protected]@gmail.com

I don't about oneAssist consumer solution. But they charged my credit card in the amount of 1399 without my knowledge. And they given relationship no is 4928810.i really don't know what is the use of it. I called multiple times to oneAssist consumer solution but they refused to cancel and issue a refund. They did not give respect as well. It was really frustrated by their speech. I don't know how to get refund. Please cancel the subscription and issue refund

Hi Team,

Received SMS from HDFC BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. The company is deducting my money from my bank account from last 2 years.

Thanks!

Dear all,

I Received SMS from HDFC BANK that
SOME amount deducted from my credit card to ONE ASSIST PLAN. without my permission.. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
Credit card no. 2903 HDFC

I am an HDFC bank credit card holder. My credit card ending with 2158 was auto debited Rs 1899/- for renewal of One Assist membership without my consent and any prior intimation. I am not interested in this service and don't want this membership anymore. Cancel the membership and refund this debited amount of Rs 1899/- ASAP.

Transaction Date: 19/07/2018
Transaction Description: ONE ASSIST MFEE
OneAssist Membership ID: [protected]
Name: Rohit Kapoor
Mobile No: [protected]
Credit Card Number Ending: 2158
Email ID- rohit.[protected]@gmail.com

I have filed a insurance claim nearly 10 days back the coordinators keep asking one one query and takes 48 hrs for verification and again ask same query and ask you to reply on same query.
One assist is harassing me name of insurance. if One assist to handle the customer need they should close down the business. I have received mail confirmation for the query that i reverted but sill it is onn and onn. Queries are never ending.
I am going to wait for 2 more days if my phone get repaired or replaced i am going to file a case in CONSUMER COURT. As i am lawyer by profession in High court.

They are such frauds..first they charge you 1899 for a year without any consent and they call you and say that you only give the consent..they are forcefully making me take the plan.and now aftr telling them 1000 times that i want to cancel it they are not cancelling it. The representative on phone says a company will not put its image on stake by without asking and activating the plan.Let me tell you you have already have downgraded your inage by forcing the customers to take the plan and not refunding their money back. How dare they take my money without asking me. Guys be careful..its a big fraud and they do not even support the customers in need

Sir I would like to tell you that I have an iPhone X which was accidentally water damaged from my side but the company is saying that it is a pure case of mishandling the phone and we can not give you insurance on the base of your discription I had given to them I would like to say that they had done fraud with me as if they said the water damaged is covered in my insurance but now they have neglected my claim please help me out with this case I want my phone to be exchanged by the company

I am a Hdfc bank credit card holder. The bank has auto renew OA & debited Rs 1899 from hdfc credit card number ending with 7308 without my permission on 17.07.18 . I am not interested about this service and l don't want this membership in any more service.So cancel the one assist membership fees and refund the debited amount Rs 1899.as soon as possible.
Name. AJIT KARAN SINGH
Mob- [protected]
Mail- [protected]@gmail.com
Bank . Hdfc
Date .17.07.18
Credit card number ending. 7308...

Hi,

Two years ago I received a call from one assist and we had a conversation. After few days I get to know that Rs. 1799/- gets deducted from my ICICI account. I have called them quite a few times to refund the amount and to cancel the plan. But they still haven't cancelled the plan and refunded the money back as promised.

One year ago they again deducted the money as a renewal plan of Rs. 1399/- . I again called them repeated times to refund my money back. Still waiting for my money.

I don't want the plan and it gets activated without my permission. It's a fraud company and mentally harassment for public.

Please refund my money back as soon as possible.

Plan No: 1271478

Name : Jeet Adhikari

email: [protected]@gmail.com

ICICI Bank Account:[protected]

Date of Incident:
1st time: 03/09/2016
2nd time: 04/09/2017

OneAssist is a not worthy company. I have purchased a plan of Rs 1600 mobile protection for my Redmi Note 5 Pro. Suddenly it got water damaged in Rain. As on calls they talk very nicely said they will cover everything whatever happens but in real they fool peoples. They rejected my claim saying Rain damages are not considered and you should take care of your phone with precaution. I mean seriously? If i wanted to take precautions why would i take the insurance? and does the rain water is not a liquid ? The reason of rejection was too damn poor as i have submitted clear documents there may be no other reason for them to reject. That too these guys took 10 or more freaking days saying its under verification. Government should shut these kind of organizations who fool peoples.