OneAssist Consumer Solutions Complaints & Reviews

Dear sir/madam

This is Ajay
One assist relationship #4929596
Mobile #[protected]

My axis bank a/c no [protected] has been debited by 1899.00/- for oneassist membership.
I receive phone call from this no-[protected]
Regarding one assist service but i do not accept this service whitout my approval they deducted money from my account.
So i want to cancel my one assist membership
And refund my money in my axis account

Regards
Ajay

M [protected]
Email- [protected]@gmail.com

I don't about oneAssist consumer solution. But they charged my credit card in the amount of 1399 without my knowledge. And they given relationship no is 4928810.i really don't know what is the use of it. I called multiple times to oneAssist consumer solution but they refused to cancel and issue a refund. They did not give respect as well. It was really frustrated by their speech. I don't know how to get refund. Please cancel the subscription and issue refund

Hi Team,

Received SMS from HDFC BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. The company is deducting my money from my bank account from last 2 years.

Thanks!

Dear all,

I Received SMS from HDFC BANK that
SOME amount deducted from my credit card to ONE ASSIST PLAN. without my permission.. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
Credit card no. 2903 HDFC

I am an HDFC bank credit card holder. My credit card ending with 2158 was auto debited Rs 1899/- for renewal of One Assist membership without my consent and any prior intimation. I am not interested in this service and don't want this membership anymore. Cancel the membership and refund this debited amount of Rs 1899/- ASAP.

Transaction Date: 19/07/2018
Transaction Description: ONE ASSIST MFEE
OneAssist Membership ID: [protected]
Name: Rohit Kapoor
Mobile No: [protected]
Credit Card Number Ending: 2158
Email ID- rohit.[protected]@gmail.com

I have filed a insurance claim nearly 10 days back the coordinators keep asking one one query and takes 48 hrs for verification and again ask same query and ask you to reply on same query.
One assist is harassing me name of insurance. if One assist to handle the customer need they should close down the business. I have received mail confirmation for the query that i reverted but sill it is onn and onn. Queries are never ending.
I am going to wait for 2 more days if my phone get repaired or replaced i am going to file a case in CONSUMER COURT. As i am lawyer by profession in High court.

They are such frauds..first they charge you 1899 for a year without any consent and they call you and say that you only give the consent..they are forcefully making me take the plan.and now aftr telling them 1000 times that i want to cancel it they are not cancelling it. The representative on phone says a company will not put its image on stake by without asking and activating the plan.Let me tell you you have already have downgraded your inage by forcing the customers to take the plan and not refunding their money back. How dare they take my money without asking me. Guys be careful..its a big fraud and they do not even support the customers in need

Sir I would like to tell you that I have an iPhone X which was accidentally water damaged from my side but the company is saying that it is a pure case of mishandling the phone and we can not give you insurance on the base of your discription I had given to them I would like to say that they had done fraud with me as if they said the water damaged is covered in my insurance but now they have neglected my claim please help me out with this case I want my phone to be exchanged by the company

I am a Hdfc bank credit card holder. The bank has auto renew OA & debited Rs 1899 from hdfc credit card number ending with 7308 without my permission on 17.07.18 . I am not interested about this service and l don't want this membership in any more service.So cancel the one assist membership fees and refund the debited amount Rs 1899.as soon as possible.
Name. AJIT KARAN SINGH
Mob- [protected]
Mail- [protected]@gmail.com
Bank . Hdfc
Date .17.07.18
Credit card number ending. 7308...

Hi,

Two years ago I received a call from one assist and we had a conversation. After few days I get to know that Rs. 1799/- gets deducted from my ICICI account. I have called them quite a few times to refund the amount and to cancel the plan. But they still haven't cancelled the plan and refunded the money back as promised.

One year ago they again deducted the money as a renewal plan of Rs. 1399/- . I again called them repeated times to refund my money back. Still waiting for my money.

I don't want the plan and it gets activated without my permission. It's a fraud company and mentally harassment for public.

Please refund my money back as soon as possible.

Plan No: 1271478

Name : Jeet Adhikari

email: [protected]@gmail.com

ICICI Bank Account:[protected]

Date of Incident:
1st time: 03/09/2016
2nd time: 04/09/2017

OneAssist is a not worthy company. I have purchased a plan of Rs 1600 mobile protection for my Redmi Note 5 Pro. Suddenly it got water damaged in Rain. As on calls they talk very nicely said they will cover everything whatever happens but in real they fool peoples. They rejected my claim saying Rain damages are not considered and you should take care of your phone with precaution. I mean seriously? If i wanted to take precautions why would i take the insurance? and does the rain water is not a liquid ? The reason of rejection was too damn poor as i have submitted clear documents there may be no other reason for them to reject. That too these guys took 10 or more freaking days saying its under verification. Government should shut these kind of organizations who fool peoples.

I am a Hdfc bank credit card holder. The bank has auto debited Rs 2499 from hdfc credit card without my permission on 27.6.18 . I am not interested about this service and l don't want this membership any more.So cancel the one assist membership fees and refund the debited amount as soon as possible.

Bank . Hdfc
Date . 27/06/2018
OneAssist Relationship Number : 2302234

I applied for an HDFC Credit Card online in March and I got it delivered nicely. After some days I observed a transaction of around 1399/- rupees mentioning this One Assist membership charges. I had promptly emailed for cancellation to HDFC and HDFC redirected me to One assist customer care. The amount was refunded. But they again kept deducting my money with some other services name of EMI processing fee. This was ridiculous. I was forced to use their services even after asking for cancellation and a heated discussion with their customer services. There was no prior information regarding the service and cancellation process. You will be just surprised one day that You will have to take the service and pay whatsoever.

Dear Directors - ONEASSIST,

I find myself cheated and during accumulation of more inputs from social world I find it as a big scam of your company to loot the customer money in the name of providing insurance against mobile damage. Kindly prove me wrong to my satisfaction before raising it to next level.

I have kept recording of voice call of most of my call with your team which was not satisfactory and I am force to move it to legal to get my rights of being customer. It is becoming matter of rights rather than mere getting claim.

In my last 50 days of complain of mobile repairing for water damage under insurance, I have spoken to your team more than 40 times and during speaking with your supervisor Mr Prateek, Mr Vinod, Mr Abhishek who represented themselves as senior committed to resolve and get it addressed within 48 hrs but they never turned up and from next call denied to speak.

IS THIS THE KIND OF SERVICE COMMITTED or is a way of cheating customers I just wanted to understand.

1. I HAVE SUBMITTED ALL DOCUMENTS OF MOBILE TO THE SATISFACTION OF ONEASSIST except the STAMP availability on the original invoice( as per shop keeper, since it is a retail invoice they do not keep stamp - mobile number of shop keeper along VAT no is available in the bill for verifying genuinity )

Beside OneASIST also has option of claiming insurance without invoice document incase of no-availability and this option is also not getting addressed to close my complain. (Just enclosing my mobile invoice bill fyip)

I am just raising my voice to the senior most officials to understand their approach towards customer and wanted to get my rights reserved.

Regards
Chandan kr

Automatically started one assist services
I'm Using HDFC Credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 1399 from my credit card in 12july2018

Kindly cancel this plan and request you to refund the amount of Rs:1399 . Pleases deactivate ONE ASSIST membership & refund me all the deducted amount.This is unacceptable that you deduct amount on name of one assist MFEE without customer's info. If it happens again i will cancel my credit card.

Deducted date : 12th july 2018
Name :sanjay kumar sharma
Mob :[protected]

I am a Hdfc bank credit card holder. The bank has auto debited Rs 1899 from hdfc credit card number ending with 1982 without my permission on 19.6.18 . I am not interested about this service and l don't want this membership in any more service.So cancel the one assist membership fees and refund the debited amount Rs 1899.as soon as possible.
Name.P.Sivanantham
Bank . Hdfc
Date .19.6.18
Credit card number ending. 1982

I received a message from ICICI bank that amount of Rs. 1399 has been debited from my account for OneAssist mumbai in without my approval and knowledge.

I am giving the details of the transaction, please refund the amount asap and cancel my oneassist subscription from now onwards.

Name :- Akash Raj
Bank :- ICICI Bank
Reference number :- 74332747224722347227943
Relationship number :- 1200990
Date of deduction :- 11/08/2017

Please do the needful.

I have taken my HDFC cr card and one assist done my insurance which is not required to me. i have spoken on customer care number they says we will cancel his plan. on 7 th july mail received regarding the cancelation. i have check my account on 11th july policy is still pending in my account. i inform and replay on that received mail. but nobody revirt me. today i again i have check my account and i got emi bill in my cr. card statement i call e customer care they told your cancelation request in process. our company executive will call you. regarding the same but i have not received any call till the time.

Hello Team,

My relationship no:2564252, my renewal date is 20/08/2018.
I called to customer care and request to cancel my renewal they told within 24 hour concern team will call regarding the same, But still now not yet receivied any call from oneassist team.
If I call to customer care they are not responding properly.
So I kindly cancel this policy as soon as possible. If any amount is detected for the renewal then It ill be big problem.

Thanks

Dear Team,
I got inbox message stating Transaction of Rs. 1399 has been made on ICICI Credit Card ending XX9003 on 12th July at OneAssist Consumer Solutions without my knowledge. This is like a illegal thing. Deactivate as soon as possible and refund the above mentioned amount before taking further action . My relationship number is 2366804.
Regard
Nand Kishor
[protected]