OneAssist Consumer Solutions Complaints & Reviews

Address: 121006

I cancelled my order on 7 may '18, within their cancellation policy but didn't get any refund so far.
I spoke to many seniors like prateek, abhishek, anju etc. At their customer support but didn't get any resolution.
On the top of that spoke to floor manager rajeesh, but he also made the fake promises.

Didn't get any refund yet.

Ph: [protected]
Email: manish. [protected]@live.com

Aug 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Manish,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brij

Team OneAssist.

Aug 25, 2018

Updated by mannu_97 Hello Team,

It is not yet resolved, i only received the confirmation email of cancellation of my plan on 4th July 2018, but no refund so far,

Please check and help me to get the refund.

Thanks
Ph: [protected]
Email: manish.[protected]@live.com

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Address: Jaipur, Rajasthan, 300204

Membership no [protected]
I have asked oneassist to cancel my subscription many times but they intentionally try to harass me by giving many reasons and try to retain me,
This is not fair as i, as a customer requested them but they were not willing to cancel my subscription.
I again request oneassist customerservice to kindly cancel my subscription as soon as possible.

Aug 16, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Manik,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2337538.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

Verified Support

Jul 11, 2018

OneAssist Consumer Solutions Customer Care's response Dear Manik,

Please ignore the above Service Request Number. 2337538 is your Customer ID and the Service Request Number for the cancellation is 3293072.

Hope your query is addressed.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

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Address: Firozpur, Punjab, 142047

I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this. My relationship no 4504243.

Regards
Daljeet singh
Mobile [protected]

Aug 3, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Daljeet,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you.

As requested by you, your cancellation is under process vide service request number 3308600. You are entitled for a refund of 299/- as the complaint was registered beyond 30 days after deduction. The amount will get credited in your account within 5 to 7 working days.

Thank you,

Regards,

Sophia,

Team OneAssist.

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Address: 600095

I am poobalan. I received sms from axis bank today that rs-1899/- deducted from my account to one assist membership fee.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. (My one assist relation ship num[protected]

Please deactivate my one assist to day on 30.6.2018 amount debited from my account please credit to refund amount with out delay. Awaiting for your reply.

(My one assist relation ship num[protected]

Aug 5, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Poobalan,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you,

As requested by you we have initiated the cancellation process vide service request number 3309900. Your refund amount 1899/- will be credited to you within 5 to 7 working days.

Thank you.

Regards,

Sophia,

Team OneAssist.

Jul 10, 2018

Updated by Poobalan S Reminder-1.

As per your commitment still I didn't received my amount,

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Axis Bank Customer Care

from Pune, Maharashtra

Jul 2, 2018

Hi, we are here to help ! Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.

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Address: 600061

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 26/02/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money asap.
Date of incident : 30/06/2018
Hdfc credit card no. Xx0915

Aug 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Netaji,

Greetings from OneAssist,

We are sorry for the trouble faced by you.

As requested by you we have initiated the cancellation process vide service request number 3309861.

You are entitled for a refund of Rs 699/- as per the policy because the complaint was registered after 30 days of deduction. The amount will get credited to your account within 5 to 7 working days.

For any further assistance you may mail us at [protected]@oneassist.in. We'll be happy to help.

Thank you,

Regards,

Sophia,

Team OneAssist.

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Address: Rajkot, Gujarat, 360003

Submit a Complaint
Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1299/- from my credit card number ending with 0653 without my concern on date:02/06/20178. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1299/-

And One Assist customer care not response any call so don't say
"Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]."

Aug 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Pratik,

Greetings from OneAssist,

We are sorry for the unpleasant experience caused to you.

We will require your membership details in order to cancel the plan hence request you to provide your customer ID on [protected]@oneassist.in or else inbox us on our facebook page so that we may be able to initiate the cancellation process.

Regards,

Sophia,

Team OneAssist.

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Website: oneassit.in

Hello one assist team

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team on renewal. I dont even know the company, never used its services, nor planning to use and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap. And don't charge it ever again. This kind of marketing will gain you notoriety in market.

Date of incident : 29 june 2018
Oneassist relationship number : [protected]

Aug 15, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sunil,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you.

As requested by you we have initiated your cancellation process vide service request number 3309593. Your refund amount 1899/- will be credited to your account within 5 to 7 working days.

For any other assistance you may mail us at [protected]@oneassist.in. We'll be happy to help.

Thank you,

Regards,

Sophia,

Team OneAssist.

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Address: Hyderabad, Telangana, 500047

I received an sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 29-jun-2018 without my permission. I don’t even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money as early as possible.

Date of incident: 29-jun-2018
Icici credit card no. Xxxx009

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Dear sir,

I wish to inform kindly cancel my one assist membership account with immediate effect,
I never given permission on verbally to any body,
Please consider this formal mail cancel my your one assist membership with immediate effect,
In previous 30 days back i sent you mail regarding not intresete in your product,
Again you are without my permission and my knowledge your sending this
This is last warning to you that don't take any amount from my account, and request you to refund my amount immeditly

Regards
Manjunatha hd
Mob-[protected]

Aug 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jun 29, 2018

Updated by ManjuHD Dear Sir,

I am not swiped card nor approved for any agency for any credit card loan nor approved any mode verbal or written(My Mobile number :[protected]).But one fraud company called One Assist has misuse my account and robbed my money without my knowledge, and without my knowledge loan has been approved, I am request you to cancel above details loan and refund amount to my account
I request you to please cancel above sanctioned loan with immediate effect, I hope you will consider my request .Looking forward your response.

Thanking You
Manjunatha HD
Mob:[protected]

Verified Support

Jun 29, 2018

OneAssist Consumer Solutions Customer Care's response Dear Manjunath,

Greetings from OneAssist,

We deeply apologize for the trouble faced by you.

As requested by you we have initiated your cancellation process vide service request number - 3304023. Your refund will be credited to your account within 5 to 7 working days.

Thank you,

Regards,

Sophia,

Team OneAssist.

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Address: Hyderabad, Telangana

Dear sir/madam,

I ch. Rajendra my. Mobile no:[protected] i want to deactivate my one assist because one assist not useful to me already two times complaint given but your side not responded,

Please deactivate my one assist to day on 28.6.2018 amount debited from my account please credit to refund amount my salary very low so i can't pay the much amount plz try to understand my problem sir.

Thanking you sir.

Aug 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

OneAssist Consumer Solutions Customer Care's response Dear Rajendra,

Greetings from OneAssist,

Apologies for the inconvenience caused.

As requested by you we have initiated the cancellation process vide service request number - 3302191. Your refund amount 1899/- will be credited to your account within 5 to 7 working days.

For any further assistance you may mail us at [protected]@oneassist.in

Regards,

Sophia,

Team OneAssist.

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Address: Bangalore, Karnataka

Hello there

I received sms from hdfc bank today that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: goutham naidu p
Date of incident : 28/06/2018
Hdfc credit card no. Xx6328
Mobile no: [protected]
Email : goutham.[protected]@gmail.com

Details
28/06/2018 one assist mfee 1899.00 dr

Jul 31, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jun 28, 2018

Updated by Gouthamp Mobile No: [protected]
relationship Number: 1102064

Jun 28, 2018

Updated by Gouthamp Hello there

I Received SMS from HDFC BANK today that RS-1899/- deducted from my credit card to ONE ASSIST MEMBERSHIP FEE. hdfc customer rang information. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
and who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money ASAP
Name: Goutham Naidu P
date of incident : 28/06/2018
hdfc Credit Card No. XX6328
mobile no: [protected]
relationship Number: 1102064
email : goutham.[protected]@gmail.com

details
28/06/2018 ONE ASSIST MFEE 1899.00 Dr

Verified Support

Jun 29, 2018

OneAssist Consumer Solutions Customer Care's response Dear Goutham,

Greetings from OneAssist,

We are sorry for the inconvenience caused.

As requested by you we have initiated the cancellation process vide service request number 3299216. Your refund amount 1899/- will be credited to your account within 5 to 7 working days.

For any further assistance you may mail us at [protected]@oneasssit.in

Thank you,

Regards,

Sophia,

Team OneAssist.

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U

Umesh Kumar kumawat

from Sikar, Rajasthan

Jun 29, 2018

Hey I am not registered with one assist they auto registered me and deducted 1300 inr from my credit card account I need it back .
I came to know this after getting papers for it.

Relationship no. 4655746

Please credit me debited money back.

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I have taken new hdfc credit card. Without any intimation you have ready to deduct the amount of 1399/- from my credit card

Kindly cancel this plan and refund the deduction amount and request you to don't activate any plan or service without customer information. This is unacceptable that you activate any service without the information of customer. Please deactivate and don't deduct the amount

Deduction date : 14th june 2018
Name: vijay kumar
Mob: [protected]

Jul 30, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

OneAssist Consumer Solutions Customer Care's response Dear Vijay,

Greetings from OneAssist,

We regret for the inconvenience caused to you.

As requested by you we have initiated your cancellation process vide service request number 3303884. Your refund amount 1399/- will be credited in your account within 5 to 7 working days.

For any further assistance you may mail us at [protected]@oneassist.in. We'll be happy to help.

Thank you,

Regards,

Sophia,

Team OneAssist.

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Hi sir/ma'am,

I received an sms from icici bank that
Rs-1899/- has been deducted from my account as one assist plan fee without my permission.. I checked my card statement and found that rs. 1899 has been deducted.

I have not registered with one assist till now and so this is truly not fair to deduct money without my permission.

Please deactivate and refund my money asap..

Aug 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

OneAssist Consumer Solutions Customer Care's response Dear Divya,

Greetings from OneAssist,

We are sorry for the trouble caused to you.

We request you to kindly mail us your membership details on [protected]@oneassist.in so that we may be able to cancel your plan.

Awaiting your response.

Thank you,

Regards,

Sophia,

Team OneAssist.

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Address: Mumbai City, Maharashtra

Sir I met with an accident on 17/ 4/18 my phone screen broke and the battrey back got damaged I made a claim on 17th they came and took my phone & replaced the screen & gave me on 13/5/18 as I had my final exam I dint put the SIM in my phone on 23rd I noticed that the screen sides was not sealed properly and the battrey got heated a lot i charged the whole night and used for 2 hrs the battery got drained to 10% then I made a call & said them so they told go to nearby MI Service CENTRE & get it sealed properly & told that the battery claim does not cover in their insurance then I left off and on 6th of June I went to MI Service CENTRE to put a new battery there they told it will cost 1180 so I told to change them they saw in the destop that on 5/5/18 they had given inspection remarks that there is a water log on MB but Fine TP .& battrey cover damages this was given by MI SERVICE RECORD ON 5/5/18 by WHITE FIELD BANGALORE RADIANT service centre code XMIN1893. SIR there was a liquid damage on 5th itself but they cleared only screen and not water log now because of the liquid log not cleard my camera flash Is completely gone and there is over heating of the BATTERY I called for a claim again on 6 th of June now they are rejecting my claim, to rectify the liquid damage they r rejecting which covers my insurance because of there negligence iam facing this mentle stress .when i call them they say why you dint inform on that day itself these problems sir when I started to use itself i came to know about these problems I called them for claim on 23rd may, 6th June, again on 24th June they take 48hrs to inform me each time of my claim to say wether they r going to take my phone or not till now they gave me invalid reason please help me out I had insured in the name of ARATHI SRIDHAR POLICY NO IS 1719219 .I took insurance on 24/1/18 kindly help me out.thanking you.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 27/6/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I continuously tried calling but cant get through, so that they can cancel the servic.

Please deactivate and refund my money asap
Your oneassist relationship number : 4718952
Date of incident : 27/06/2018
Hdfc credit card no. Xx1052

Jul 28, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3296082 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Riddhi

Team OneAssist

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Address: Bangalore, Karnataka, 560075

Website: oneassist and HDFC bank

I even didnt get a single confimation call or sms before deducting the money from my hdfc account. I dont want this one assit service or any plans of there.

I called the one assist customer care but they are not ready to cancel the plan and forcing to me to keep it.

I really dont want this plan please refund my money back

My contact number - [protected]/[protected]

Jul 28, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3294894 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Riddhi

Team OneAssist

View replies

L

Linsa R.R

from Thiruvananthapuram, Kerala

Jun 27, 2018

I am not activated this credit card insurancein OneAssist Consumer Solutions Private Limited.its automatically bedited 1399 from my credit card.i need my money back
4663236
i want to cancel it

Reply

N

Naveen_1@1

from Bengaluru, Karnataka

Jun 27, 2018

Hi Team,

I just called the Oneassist customer service to confirm if the plan is cancelled or not, But they are telling me that it has not been cancelled.

This is totally unacceptable and not the way to operate. Please stick to your words.

confirm me, if it is cancelled or not.

Regards,
Naveen
[protected]/[protected]

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Address: Agra, Uttar Pradesh, 282001

Dear team,,
As i notified you 11 days before that m not able to upload through your server as there is an error shows on your server...
Same i intimated to your customer care executive on call,,, they sured me that your claim is in under process we ll get handset picked soon..
But as there is no response from your team till now..
It clearly seems to me that you guys cheating on customers by implementing document uploading criteria unnecessary.
Your representative said to be ready with your handset and all documents physically our representative will verify at the time of doorstep pickup.

It seems frustrated when a company cheats like u did...
Kindly go through with all my telephonic conversation and a written intimation by mail to assist me further in repairing my handset... Or should you need any legal notice through court then pls let me know asap.

Dev dutt yadav
[protected]

Jul 29, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jun 27, 2018

Updated by DEV DUTT YADAV Gmail
Google+
Calendar
Web
more
Device Claim – Service Request # 3225111
O
OneAssist
[image] [image: Img] Dear Dev dutt Yadav, Warm Greetings! This is regarding your claim, service request no. 3225111.It has been one week since you ...
D
DEV DUTT YADAV
M nt able to update data portal says not allowed kindly advice I briefed it to your customers care executive on call
D
DEV DUTT YADAV
to [protected]@oneassist.in
1 day agoDetails
Dear team, ,
As I notified you 11 days before that m not able to upload through your server as there is an error shows on your server ...
Same I intimated to your customer care executive on call, , , they sured me that your claim is in under process we ll get handset picked soon ..
But as there is no response from your team till now..
It clearly seems to me that you guys cheating on customers by implementing document uploading criteria unnecessary.
Your representative said to be ready with your handset and all documents physically our representative will verify at the time of doorstep pickup.

It seems frustrated when a company cheats like u did...
Kindly go through with all my telephonic conversation and a written intimation by mail to assist me further in repairing my handset ...Or should you need any legal notice through court then pls let me know asap.

DEV DUTT YADAV
[protected]
D
DEV DUTT YADAV
to happytoassist
0 minutes agoDetails

[protected] Forwarded message[protected]
From: DEV DUTT YADAV <[protected]@gmail.com>
Date: Tuesday, 26 June 2018
Subject: Device Claim – Service Request # 3225111
To: "[protected]@oneassist.in" <[protected]@newsletter.oneassistinfo.in>

Dear team, ,
As I notified you 11 days before that m not able to upload through your server as there is an error shows on your server ...
Same I intimated to your customer care executive on call, , , they sured me that your claim is in under process we ll get handset picked soon ..
But as there is no response from your team till now..
It clearly seems to me that you guys cheating on customers by implementing document uploading criteria unnecessary.
Your representative said to be ready with your handset and all documents physically our representative will verify at the time of doorstep pickup.

It seems frustrated when a company cheats like u did...
Kindly go through with all my telephonic conversation and a written intimation by mail to assist me further in repairing my handset ...Or should you need any legal notice through court then pls let me know asap.

DEV DUTT YADAV
[protected]

Verified Support

Jun 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Sagar

Team OneAssist

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I got a message that oneassist solutions has deducted 1399 from my kotak credit car which i received yesterday.
I never authorized them to do so. It is a joint fraud by kotak and oneassist.

Refund my money back to the account.

Kotak bank is such a pathetic bank. I really regret my decision to go with kotak.

Email:[protected]@gmail.com
Mobile:[protected]

Jul 28, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Kundan,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you.

As requested by you we have initiated the cancellation process vide service request number 3294249. Your refund amount 1399/- will be credited in your account within 5 to 7 working days.

For any further assistance you may mail us at [protected]@oneassist.in. We'll be happy to help.

Regards.

Sophia,

Team OneAssist.

View replies

A

ajayt.tak

from Mumbai, Maharashtra

Jun 27, 2018

My registered email id ajayt.[protected]@gmail.com SR3223961. I have made complaint of my phone that got damaged. But the same got rejected by oneassis stating mysterious circumstances. Which is incorrect practice. My phone is damaged and that should be cover in insurance. Phone sudden got damage internally which even I don't know. Is this my problem...

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I request you to cancel my one assist policy and refund my money.
I have received a call from axis bank on 18th june 2018. I just don't want the subscription and please cancel my subscription for my axis visa card ending with 3299. It has been noticed that the money charged @1899 for the same.
Hence, cancel the subscription and refund the same into my account.
I don't want this service anymore as it was done by mistake and given half information by axis bank agent.

I called one assist but not a single number working not even reply by email [protected]@oneassist.in

(Axis bank account holder)
Name _ ajay dilip more
Bank _ axis bank
Axis visa card ending with xxxxx3299.
Transaction date 18th june 2018
Transaction amount 1899/- rs.
Mobile no. [protected]

Jul 31, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Ajay,

Greetings from OneAssist,

We tried reaching you on the above mentioned contact number but couldn't connect with you.

We request you to kindly provide your alternate number or mail us your Bank NEFT details (Bank name, Branch name, Account holder name, IFSC code. ) on [protected]@oneassist.in so that we may be able to cancel the plan.

Awaiting your response

Thank you,

Regards,

Sophia.

Team OneAssist.

Verified Support

Jun 29, 2018

OneAssist Consumer Solutions Customer Care's response Dear Ajay,

Greetings from OneAssist,

We request you to kindly provide your bank statement along with your NEFT details on [protected]@oneassist.in so that we may be able to cancel your plan.

Awaiting your response,

Regards,

Sophia,

Team OneAssist.

Jul 02, 2018

Updated by ajay3376 To,
The Team one Assist,

Already forwarded Bank NEFT details to below mentioned email ID,

ashwini.[protected]@oneassist.in (June 28th 2018) & [protected]@oneassist.in ( 2 july)

Thanks,
Ajay

Jul 09, 2018

Updated by ajay3376 Still No response from ONE ASSIST...

Jul 22, 2018

Updated by ajay3376 STILL NO REFUND FROM ONE ASSIST...COMPLETELY FRAUD COMPANY !

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Axis Bank Customer Care

from Pune, Maharashtra

Jun 26, 2018

Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.

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Address: Thiruvananthapuram, Kerala, 695141

Hi sir/ma'am,

I received an sms from hdfc bank that rs-2999/- had been deducted from my credit card as one assist plan fee without my permission.. I checked my card statement and found that rs. 2999 has been deducted on 04 april 2018.

I had not registered with one assist till now and so this is truly not fair to deduct money without my permission.

Please deactivate and refund my money asap..

Date of incident : 04 april 2018
Hdfc credit card number: [protected]
Oneassist relationship number : 817179
Mobile number: [protected]
Name : bimal raj n.

Jul 27, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Bimal,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you.

As requested by you we have initiated your cancellation process vide service request number 3292998. You are entitled for a refund of 1499/- as the request for cancellation was registered after 30 days. Your refund will be credited in your account within 5 to 7 working days.

Thank you,

Regards,

Sophia,

Team OneAssist.

OneAssist Consumer Solutions Complaints & Reviews

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