OneAssist Consumer Solutions Complaints & Reviews

Jun 28, 2018

Updated by Gouthamp Mobile No: [protected]
relationship Number: 1102064

Jun 28, 2018

Updated by Gouthamp Hello there

I Received SMS from HDFC BANK today that RS-1899/- deducted from my credit card to ONE ASSIST MEMBERSHIP FEE. hdfc customer rang information. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
and who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money ASAP
Name: Goutham Naidu P
date of incident : 28/06/2018
hdfc Credit Card No. XX6328
mobile no: [protected]
relationship Number: 1102064
email : goutham.[protected]@gmail.com

details
28/06/2018 ONE ASSIST MFEE 1899.00 Dr

Jun 27, 2018

Updated by DEV DUTT YADAV Gmail
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Device Claim – Service Request # 3225111
O
OneAssist
[image] [image: Img] Dear Dev dutt Yadav, Warm Greetings! This is regarding your claim, service request no. 3225111.It has been one week since you ...
D
DEV DUTT YADAV
M nt able to update data portal says not allowed kindly advice I briefed it to your customers care executive on call
D
DEV DUTT YADAV
to [protected]@oneassist.in
1 day agoDetails
Dear team, ,
As I notified you 11 days before that m not able to upload through your server as there is an error shows on your server ...
Same I intimated to your customer care executive on call, , , they sured me that your claim is in under process we ll get handset picked soon ..
But as there is no response from your team till now..
It clearly seems to me that you guys cheating on customers by implementing document uploading criteria unnecessary.
Your representative said to be ready with your handset and all documents physically our representative will verify at the time of doorstep pickup.

It seems frustrated when a company cheats like u did...
Kindly go through with all my telephonic conversation and a written intimation by mail to assist me further in repairing my handset ...Or should you need any legal notice through court then pls let me know asap.

DEV DUTT YADAV
[protected]
D
DEV DUTT YADAV
to happytoassist
0 minutes agoDetails

[protected] Forwarded message[protected]
From: DEV DUTT YADAV <[protected]@gmail.com>
Date: Tuesday, 26 June 2018
Subject: Device Claim – Service Request # 3225111
To: "[protected]@oneassist.in" <[protected]@newsletter.oneassistinfo.in>

Dear team, ,
As I notified you 11 days before that m not able to upload through your server as there is an error shows on your server ...
Same I intimated to your customer care executive on call, , , they sured me that your claim is in under process we ll get handset picked soon ..
But as there is no response from your team till now..
It clearly seems to me that you guys cheating on customers by implementing document uploading criteria unnecessary.
Your representative said to be ready with your handset and all documents physically our representative will verify at the time of doorstep pickup.

It seems frustrated when a company cheats like u did...
Kindly go through with all my telephonic conversation and a written intimation by mail to assist me further in repairing my handset ...Or should you need any legal notice through court then pls let me know asap.

DEV DUTT YADAV
[protected]

Jul 02, 2018

Updated by ajay3376 To,
The Team one Assist,

Already forwarded Bank NEFT details to below mentioned email ID,

ashwini.[protected]@oneassist.in (June 28th 2018) & [protected]@oneassist.in ( 2 july)

Thanks,
Ajay

Jul 09, 2018

Updated by ajay3376 Still No response from ONE ASSIST...

Jul 22, 2018

Updated by ajay3376 STILL NO REFUND FROM ONE ASSIST...COMPLETELY FRAUD COMPANY !

Jun 29, 2018

Updated by yashaswini mourya I have mailed all the details to the given mail Id, Yet the cancellation is not done and also the refund.