OneAssist Consumer Solutions Complaints & Reviews

Cancellation of one assist plan
I had never asked for the one assist plan. Also a sum of rs 1899 has been debited from my account and i want my refund. Please disable this one assist plan as soon as possible. The policy debits from my account without any prior confirmation. The bank (Icici) notifies after the transaction has been made which is quite unacceptable. Please disable this policy and refund my account asap.

Id : sr[protected]
Mob :[protected]

Thanks
Vilas ramteke

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 07/06/18. Without my permission... I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 07/06/2018
Reference no. 85215228158822706142771

My handset was picked up for repair on 18th march. It came back to me after almost 1 month that too after regular (By regular i mean daily calls to oneassist for hours) and was not fixed. I had to call them again and again to get it done i was sent to 2 different apple service centres to get it done but both refused as it had to be sent back to one assist and finally my phone got picked back up around 9th may. Since then i have again been calling them everyday for an update. One of their senior executives in that team mihir shah i have been speaking to him like 2 times a day daily and everyday a new promise is made and is broken. I really fail to understand that what on earth takes 3 months for a phone to be fixed. Please help

Dear support team,

Recently i have taken credit card from kotak bank, but i haven’t started using that card and even before using it charges are deducted from your end and i was totally unaware about it. No any prior intimation received about any such deduction.

Please cancel the facility for which the charges are wrongly deducted and kindly reverse the charges asap.

This is totally unacceptable thing, so kindly do the needful.

Regards,
Rashesh jain

Hi, i received a message that rs-1399/- has been debited from my credit card to one assist plan without my concern. I do not need any such service and request you to kindly cancel the service and refund the amount in my cc.
Transaction of rs 1399 has been made on kotak credit card xx9722 on 12-jun at oneassist consumer sol. Available credit limit is 11411.
My card no [protected]

I had a worst experience. I gave my handset redmi note 4 black colored (64 + 4gb) for repairing. One assist has lost it and now they are not ready to pay me complete handset amount, forget that insurance and processing charges. I paid for the insurance and even i paid the processing fee for repair. Either i want my handset or full amount or new handset
I got a call from one assist courier partner ecom express that your handset will be delivered and share your address. I shared the address with him on 4th june 2018 and i am not able to trace it. I called one assist many times from 4th june and they said it will be delivered to you and now i got a call from one assist that it has been lost.
Ecom express courier guy has called from these two numbers: [protected] and [protected]. I shared the delivery address on this number: [protected]. Now these numbers are not available.

Please think before taking any kind of insurance from one assist.
Customers are putting their faith and giving their handset and what we are getting is loss of our phones. It is the responsibility of insurance company when we are giving our phones. They should provide a new handset if they cannot return our original phone. Also, they are not sharing the status of handset via email or text message. Everytime you need to call and they are not providing the correct status.

I claimed for damage protection from oneassist on june 5, 2018 they picked my damaged device from my home and on june 9, 2018 it was delivered to them (Courier - ecom express, awb no.[protected].
After the time period of 3 days still, they have not taken a step ahead, when i call them they say "on our system, your device is still on pickup stage", really frustrated from this, after 3 days of delivery they do not have any clue about my device,
Service request no. 3220608

It is my request to them please be professional in your service and provide a clean service and experience to your customer
Please repair my device as soon as possible and send it back to me
Thank you

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 09/6/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing. Refund my money other wise we complaint to customer court.

Please deactivate and refund my money asap
Date of incident : 11/06/07
Policy no-sr[protected]
.

I had paid for my phone’s insurance twice through my debit card online and both the times 8, 999 rupees were deducted. Both the times my memebership was declined and a feedback was promised which was not processed it’s been 15 days. I have not got anything back yet. Im very disappointed.
I have sent several emails and have not received any response from the company’s end yet. They are least bothered about their customers.

M a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending with 489377xxxxxx4144without my authorization on date:11/06/2018.

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.
Manjunath s

Hi, i received a message that rs-1399/- has been debited from my credit card to one assist plan without my concern. I do not need any such service and request you to kindly cancel the service and refund the amount in my cc. The details of the transaction are as follows :

Date of incident : 07.06.2018
Hdfc credit card no : xxxxxxxxxx0126
Oneassist relationship number : 205308

Hello,

I have found that rs-2499/- deducted from my credit card to one assist plan. Without my permission. This is a serious issue as i havn't agreed to continue this plan and this not acceptable to deduct the money without intimating me. Please cancel this plan refund my money.

Please deactivate and refund my money asap
Date of incident : 08/06/2018
Hdfccredit card no. Xx3616

I find on 19/5/18 an amount of rs 1399 is debited to my debit card ending 552365xxxx 1810 by one assist team with out any request from my side & any approval from my end.
Last year also similar amount was deducted even after request this amount was not reversed.
This high handedness of one assist need to be stopped & my debit entry needs to be reversed.

Dear team,

I am waiting to receive call from mr praveen/prateek, since last 4 days, request him to call back on either of my number (+91 [protected]/+91 [protected]). Have submitted all my document except providing stamp on mobile bill receipt copy.
Concern :
1. My mobile met with liquid damage on 25th may and today it is 10th june no proper support only delaying days with one or other reason.
2. Having stamp on original mobile bill receipt is so important then why it has not been verified while issuing insurance policy. It seems to be intentional and ways to cancel claims.

I am in pune and mobile has been purchased from bihar. It is practically difficult to arrange now. My only understanding, is it a very big deal to have stamp on the bill when the bill provided is original copy and my understanding it is really so important then why it has not been verified before issuing insurance policy.

Please understand the practicality and process the claim.

Regards
Chandan kr mishra
+91 [protected]

Dear sir/mam,
The one assist enhanced wa privilege single plan has been activated by some indusnd bank people without my concent. My card has been charged with rs 1899 on 7.06.2018. I would like to cancel this and refund the amount into my account.

My relationship number with you is 4592099

Name:deepak murali

Please do needful at earliest. I am facing severe financial troubles.

मुझे एक sms आया hdfc बैंक की तरफ से 06/06/2018 को की आपके क्रेडिट कार्ड से 1399 रुपये काटे गए है one assist company की फीस,,,,,,,,,,,,,,,,,,

मेरे बार बार आग्रह करने पर भी उन्होंने मेरे पैसे काट लिए,, उनके द्वारा बोला गया था कि आपको एक कॉन्फॉर्मेशन मेल भेजा गया था ।। लेकिन एक कॉल भी कर सकते थे या massage कर सकते थे कि आपको प्लान रिन्यू कराना है या नही लेकिन कोई कॉल या massage नही किया ।। मुझे अपने पैसे बापिस चाइये ।।

प्लीज् मेरे रुपये रिफंड कर दीजिए
नाम- सत्यम सोनी
जिस दिन पैसे काटे गए - 06/06/2018
Hdfc बैंक क्रेडिट कार्ड न.-[protected]
मोब न- [protected]

Hi, i received a message that rs-1399/- has been debited from my credit card to one assist plan without my concern. I do not need any such service and request you to kindly cance the service and refund the amount in my cc. The details of the transaction are as follows :

Date of incident : 06.06.2018
Hdfc credit card no : xxxxxxxxxx0245
Oneassist relationship number : 427573

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Icici credit card no. Xx1008
Oneassist relationship number : 4416445

Dear Team,

I am Chidananda M your proposed customer. You have allotted me relationship no 2212817. I am customer of ICICI bank. I don't want to be associate/participate in one assist. The amount of rs 1299 deducted from my credit card for Privilege-Individual. It requested to terminate the plan & refund my deducted amount immediately.

My Relationship details.

Relationship No:- 2212817
Plan:- Power Individual
Mobile No :[protected]

Note :- Deactivate Permanently

Thanks & Regards
Chidananda M

I received sms from axis bank that rs-1899/- deducted from my credit card to one assist plan on 06/06/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. So i wants to cancel the subscription and refund my money immediately.

My one assist relationship number : 4583793