OneAssist Consumer Solutions — My iphone 12 is not repaired

I have purchased iphone 12 and taken the insurance. At the point of sale they said it got replaced if anything happened to phone. When my phone got damaged. Now they are denying to get it replaced.
Please help me resolving this issue.
Thanks
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I have issue with One Assist as well. Very poor service and very unprofessional working staff. What exactly happened with your phone and what company said i would like to know.
My phone broke and when i raise case with them then they did not agree on repairing, they said they will give me almost 25% of the amount of purchase of my iphone and even my phone is less then 1 year old.
That is why i raise complaint against them
Strange. But why only 25%? And what help you received from customer support forum

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