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OneAssist Consumer Solutions Complaints & Reviews

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3.9

Updated: Sep 16, 2025

Complaints 4079

Resolved

3094

Unresolved

985

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OneAssist Consumer Solutions reviews & complaints page 12

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I am a HDFC bank credit card holder . The bank has auto due debited Rs. 1899/- from my credit card number ending with 3122 without my concern on date:03/08/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : [protected]
Name :- Shailesh Shrigod
Mobile No. :- [protected]
Credit Card Number Ending :- 3122

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Aug 3, 2021

Verified Support

Dear Shailesh Shrigod, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

shailesh3311's [Complaint's author] reply, Aug 4, 2021

My membership id is 1007274923

shailesh3311's [Complaint's author] reply, Aug 5, 2021

I want my money back which is auto debited from HDFC my credit card number 3122 without my concern on 19/07/2021. I want my money back. i don't want Onesassist services anymore.

shailesh3311's [Complaint's author] reply, Aug 16, 2021

You mark it as resolved. but issue is still there, you only refund me 50% of full amount which is 949.50.
I want my full amount of money back. please do needfull. Bank is charge me 500 extra for late charges.

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Address: ahmedabad

I have not applied for any services, still my credit card has been debited for INR 1899 as Oneassist Mfees renewal, moreover i called customer care department for same, but they told me that on my mobile number or my family member's, not any services registered, then i called
HDFC customer care, they asked me to talk to ONEASSIST.

Sep 14, 2021

Complaint marked as Resolved

I have received full amount thanks.

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Address: 707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059

I am a Satish Jaiswar HDFC Bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6030 without clearly explaining it. As i am not interested about this service and already cancelled my membership on July 29 2020 as shown in image for which Please note, SR#6786345 has been raised, . So refund this debited amount of rs.1399/-

Oneassist relationship number : [protected]
Name :- Satish Jaiswar
Credit card number ending :- 6030

+2 photos

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Address: 707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059

Website: www.oneassist.in

I am a Satish Jaiswar HDFC Bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6030 without clearly explaining it. As i am not interested about this service and already cancelled my membership on july 29 2020 as shown in image. So refund this debited amount of rs.1399/-

Oneassist relationship number : [protected]
Name :- Satish Jaiswar
Credit card number ending :- 6030

+1 photos

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I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 8361 without my concern on date:01/08/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 5049588
Name :- RAMESH
Credit Card Number Ending :- 8361

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Aug 2, 2021

Verified Support

Dear Ramesh, We have forwarded your details to the relevant team. Our team will connect with you within 24-48 working hours. Your patience in the meantime is highly appreciated - Prachi, Team OneAssist.

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Address: OneAssist Consumer Solutions Pvt Ltd 3rd Floor, Fleet House, Next to Marol Naka Metro Station Marol Naka, Andheri Kurla Road, Mumbai 400059

Dear Sir / Madam,

Myself, Audumbar Chandrakant Lendal, Memberahip ID - [protected]
Customer ID - 7632185.

I had earlier told to your officials that I do not want membership after 19/07/2021. So don't renew it.
Even so, have you continued my membership without my permission? This is out of order and the new bill dtd.23/07/2021 (Rs.1399/-) should be canceled and refunded. Otherwise legal action will be taken against you.

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My phone was broken and I claim my insurance but one assist says that you can claim one claim and he says your claim was not accepted.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 30, 2021

Verified Support

Dear, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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I would like to cancel my subscription to One Assist Care for wallets. The money gets debited from my account every year without any notice. The membership is linked to email id [protected]@gmail.com. I see no option on their website for cancelling my subscription.

I have not used and will not use in the future the services they provide and would like to apply for the cancelation. Please process my request.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Dear Purvi Rastogi, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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My younger brother recieved a call from the company salesman and he said he was from icici bank and told everything about the debit card insurance to my younger brother and then my brother just accepted to the scheme without consulting me, they told a charge of 1899 per year, but according to me i am not willing to spend money to buy this insurance plan, so i kindly request you to cancel my subscription plan.
Mobile no: [protected]

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Sir we r from chennai. We purchased vivo y12s from poorvika. Display broken. We are guided to your company for refixing display as its a warranty period also got insured from your company. So we submitted our mobile to your agent at chennai. First they called us and told spare parts are ready. Please make the insurance amount of rs. 482.we paid. After that no response. Even not taking the call. On saturday they told only after three days you will get it. We will give you in a box if any problem arise within a week you must give your mobile with that box. We said ok. But again thise people called and telling us again it will take three more days. I dont know whats happening there. Why such delay. Please tell me how long will it take to change a mibile display if you got it for getting repaired. Please look into this matter. Kindly make gesture.
Thank you.

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Dear sir/madam

I got one year plan for 1899 last year. however i have cancelled it through your company representative just before renewal yet 1899 deducted from my account. I just need my full refund and an assurance that it won't renew again. I am looking forward to hearing from you.

Thanks

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 26, 2021

Verified Support

Dear Udit Neeraj, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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Praveen Shashindra Shetty
Amazon Order #[protected]
Order Date : 01/07/2021
Invoice # IN-31139
Invoice Details : MH-[protected]-2122
One Assist Live Uninterrupted 2 Years Extended Warranty Plan for Water Purifier[protected] Email Delivery within 2 hours, No Physical Kit B08HPDD3DJ (OA2YrEWWaterPurifier[protected].

These are my Invoice Details but as instructed in the invoice I haven't received any mail confirmation from One Assist with regards to the extended warranty for my Ozean Water Purifier. I have registered myself on OneAssist App too however it is asking for membership details which I do not have with me. Request to assist.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 23, 2021

Verified Support

Dear Praveen Shashindra Shetty, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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My mobile was picked up on 24th June(Service Request No. 9994269) .After about 12 days customer care executive said, “parts were unavailable but now the problem is solved and you device is going to be repaired within 2 days ( 10th July)”.After that they have been given dates after dates at least ten times with false assurance( I have screen shot of the conversations). They also gave me a complaint no 22009(20/07/2021). Till date my device is not repaired, I am frustrated with the service.

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Address: [email protected]

Hello

My email id is [protected]@gmail.com and I never Subscribed for the services pls immediately deactivate the auto debit and confirm by revert email.

Regards

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 22, 2021

Verified Support

Dear Jagdeep Bhutani, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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Address: E-321/B Street no. 5 West Vinod Nagar Delhi -92

Dear sir,
On[protected] at 6:00 PM I raise request no. SR10165844 to oneassist for repairing my semi automatic washing machine Drain system not work and on 6-07-21 your service engineer came and resolve my issue and I paid 1550 rupees to him.
Sir your service engine gave warranty for one month for same problem phenomena but unfortunately today again same problem phenomena reported .
It is request on immidiate basis take action and arrange visit of your technician to my home to resolve issue and update.
My family suffer due to this issue.
Your faithful customer,
Bal Krishan Sharma
Add-E-321/B, Street no.05
West Vinod Nagar
Delhi -110092
Mobile no. -[protected]

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ONEASSIST...WORST EXPERIENCE EVER!!! I bought a mobile protection plan from Oneassist on the name of my sister as phone was invoiced on her name. Before purchasing the plan I confirmed from oneassist executive about the invoice name and he replied there won't be any problem during claim. On his assurance I bought the plan and now when my phone accidentally broken and I claimed, they rejected my claim saying user is not immediate family member. I raised the issue with concerned team and asked for refund, they are denying refund as well I feel CHEATED!!! By Oneassist. I need help.
Yogesh Kumar

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I Rahul Singh have been trying to cancel this one assist plan from my ICICI bank account for about 2 years now. Calling the customer service as they will just waste my time until I feel like quitting the call. I have no hopes of getting my money back for a service that I never used but please at least cancel the plan renewal so that I do not get charged anymore.

Relationship No.: 3102441
ICICI bank card no : XXXXXXXXXX29
Plan : Enhanced WA Power Single Plan
Email : [protected]@gmail.com

Please contact me by email if you need any further details to fasten the cancelling process.

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Please cancel my one assit plan asap

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 16, 2021

Verified Support

Dear, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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My card ending 1639, I don't want this feature.. kindly cancel and refund the amount..

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 16, 2021

Verified Support

Dear Logeswari Shanthi, We regret the inconvenience caused to you. We assure you a full refund will be provided to you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and our team shall connect with you to discuss further and try to provide a resolution - Nitesh, Team OneAssist

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Address: Hyderabad

My name is avusula saradaga Please stop auto renewal my wallet protection plan

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 12, 2021

Verified Support

Dear Avusula Saradaga, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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