OneAssist Consumer Solutions Complaints & Reviews

नमस्कार सर, Membership ID no. -[protected] नुसार आपल्या कंपनीकडे आम्ही Mi TV ची दोन वर्षाची जादा वाॅरंटी घेतलेली आहे. त्यानुसार आपल्या कडून कोणत्याही प्रकारचे सहकार्य मिळत नाही.आपल्या अॅपवर कित्येक वेळा तक्रार करण्यात आलेली आहे.आपणांकडून सहकार्य मिळत नसल्यास मी आपणाविरुध्द कोर्टात दाद मागावी लागेल. कृपया आपणांस विनंती आहे, आमच्या म्हणण्याचा सहानुभुती विचारपूर्वक करावा. आपल्या सोबतच्या वाॅरंटी कार्डमध्ये कंपनी ज्या कारणाने आमचा दावा नाकारत आहे, असे कुठे नमूद केलेले आहे, याचे स्पष्टीकरण द्यावे. आपल्या उत्तराची वाट पाहत आहे. मो.नं.- [protected]

From My Bank account 1899/- deducted without proper notification . I want 100% money back and also I want to cancel my membership . as every year deduction is done without proper notification. Plz asap.

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 6002 without my concern on date:17/12/2020. I am not interested about this service and don't want this membership any more. So cancel my membership

From My HDFC bank Credit card ending with 4893 77XX XXXX 1506 Rs. 1899/- deducted from my credit card to one assist plan on 07/07/21.
I did not get a call or mail from one assist team for any services.
I dont even know what is this company do and they just renewed my membership without my consent.
They don't even provide me anything like id or etc, nor i can find any details on their app and website.

I want Refund ASAP!

Please deactivate and refund my money ASAP!

Date of incident : 07/07/2021
HDFC credit card no. 4893 77XX XXXX 1506

Claim Rejected
The phone slipped accidentally from my hand, and the company rejected it. As per them, only if some external force would have been there, they would have accepted it. Lol. Do not know why i trusted them. Never again. Happy not to Assist.

I received sms from HDFC bank that rs-1899/- deducted from my credit card to one assist plan on 24/07/21. I also got a mail and a post from one assist team. I dont even know the company and they just renewed my membership without my consent. They don't even have cancel membership option in their app and website.

I want this service to be cancelled asap!

Please deactivate and refund my money

Date of incident : 24/07/2021
HDFC credit card no. xxxx 4981

I had received an email for my MI 11 Ultra Screen protection which stated to click on the link to activate my membership. Following to the link assist website opens up and I was asked to add my details wherein my phone IMEI no. was already entered. At the end of the page, there was the button to activate the membership and upon clicking that a popup came saying that you have successfully activated your membership. After that, I opened my Oneassist application and logged in using my email id. I clicked on the membership column and go surprised by seeing the message that I don't have any active members. I called several times on the Oneassist toll-free number and after long waiting minutes I was connected with agents and their simple answer was to lead me back to the MI support which had nothing to do with this case. Instead of helping me, they said the one assistant does not send such emails. Finally, I am attaching the proofs which clearly show the email id of the company, the email content, the post-activation messages popups. Please help me.

Some Details for reference.
Registered email id: [protected]@gmail.com
Registered Ph. number: [protected]
Relationship number:1934803
Email id from which the mail came: [protected]@mail.oneassistinfo.in

Hi Team,

I am HDFC credit card holder and having One Assist service for last few years. But last year, i wanted to discontinue the service, but my credit card account was auto debited without my consent to continue the service. when contacted the customer care executive, got response that, it should have been highlighted before the renewal date.

This year i received a mail in 2nd Aug 21, saying that my service will be auto renewed within 5 days. When i replied to that mail, i got delivery failure notification. When i connected to customer care the next day, i got response that i will get a call from One Assist on confirmation on this. No call received from anybody of One Assist. But later observed my credit card was auto debited by Rs. 1399/- on 31st July itself.

Not satisfied at all with your response to customer, can you pl cancel this service with immediate effect and refund the amount.

Pl revert, for any other clarity on this.

Regards,
P Srinivasa Rao
[protected]
[protected]@gmail.com

Sir/Madam,

I am Hdfc bank credit card holder .this bank has auto debited Rs.1399/- from my credit card number 5096 without my concern on 31/07/2021. I am not interested about this service and don't want this membership any more. So I cancel the membership and refund this debited amount of 1399/- .

With Regards
Randhir Kumar
Mob-[protected]

I am a HDFC bank credit card holder . The bank has auto due debited Rs. 1899/- from my credit card number ending with 3122 without my concern on date:03/08/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : [protected]
Name :- Shailesh Shrigod
Mobile No. :- [protected]
Credit Card Number Ending :- 3122

I have not applied for any services, still my credit card has been debited for INR 1899 as Oneassist Mfees renewal, moreover i called customer care department for same, but they told me that on my mobile number or my family member's, not any services registered, then i called
HDFC customer care, they asked me to talk to ONEASSIST.

I am a Satish Jaiswar HDFC Bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6030 without clearly explaining it. As i am not interested about this service and already cancelled my membership on July 29 2020 as shown in image for which Please note, SR#6786345 has been raised, . So refund this debited amount of rs.1399/-

Oneassist relationship number : [protected]
Name :- Satish Jaiswar
Credit card number ending :- 6030

I am a Satish Jaiswar HDFC Bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6030 without clearly explaining it. As i am not interested about this service and already cancelled my membership on july 29 2020 as shown in image. So refund this debited amount of rs.1399/-

Oneassist relationship number : [protected]
Name :- Satish Jaiswar
Credit card number ending :- 6030

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 8361 without my concern on date:01/08/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 5049588
Name :- RAMESH
Credit Card Number Ending :- 8361

Dear Sir / Madam,

Myself, Audumbar Chandrakant Lendal, Memberahip ID - [protected]
Customer ID - 7632185.

I had earlier told to your officials that I do not want membership after 19/07/2021. So don't renew it.
Even so, have you continued my membership without my permission? This is out of order and the new bill dtd.23/07/2021 (Rs.1399/-) should be canceled and refunded. Otherwise legal action will be taken against you.

My phone was broken and I claim my insurance but one assist says that you can claim one claim and he says your claim was not accepted.

I would like to cancel my subscription to One Assist Care for wallets. The money gets debited from my account every year without any notice. The membership is linked to email id [protected]@gmail.com. I see no option on their website for cancelling my subscription.

I have not used and will not use in the future the services they provide and would like to apply for the cancelation. Please process my request.

My younger brother recieved a call from the company salesman and he said he was from icici bank and told everything about the debit card insurance to my younger brother and then my brother just accepted to the scheme without consulting me, they told a charge of 1899 per year, but according to me i am not willing to spend money to buy this insurance plan, so i kindly request you to cancel my subscription plan.
Mobile no: [protected]

Sir we r from chennai. We purchased vivo y12s from poorvika. Display broken. We are guided to your company for refixing display as its a warranty period also got insured from your company. So we submitted our mobile to your agent at chennai. First they called us and told spare parts are ready. Please make the insurance amount of rs. 482.we paid. After that no response. Even not taking the call. On saturday they told only after three days you will get it. We will give you in a box if any problem arise within a week you must give your mobile with that box. We said ok. But again thise people called and telling us again it will take three more days. I dont know whats happening there. Why such delay. Please tell me how long will it take to change a mibile display if you got it for getting repaired. Please look into this matter. Kindly make gesture.
Thank you.

Dear sir/madam

I got one year plan for 1899 last year. however i have cancelled it through your company representative just before renewal yet 1899 deducted from my account. I just need my full refund and an assurance that it won't renew again. I am looking forward to hearing from you.

Thanks