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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Sep 16, 2025

Complaints 4081

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3094

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987

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OneAssist Consumer Solutions reviews & complaints page 10

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Rs-1399/- is being debit from my icici bank credit card on 13th Sept by one assit without any information or notice to me.
Request you to do the needful from your end and help to refund the money asap.
If possible let me know your contact details so that we can discuss this in call instead of trying to get it resolved on ticket chat box.
Thanks
-Abhijeet Jadhav

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2021

Verified Support

Dear Abhijeet, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.

A

Abhijeet-Jadhav

Sep 24, 2021

Submitted the details as requested.

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Address: E-20/4A,SUBHASH VIHAR,ST. NO. 7,20 FT. ROAD,NORTH GHONDA, DELHI-110053

Please tell what is duration of my extended warranty plan which I purchased 1699rs from mi store online with mi tv
Invoice no 2586346
Invoice date[protected]
Order no.[protected]
Mi extended warranty
SN.[protected]

+1 photos

Oct 31, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2021

OneAssist Consumer Solutions Customer Care's response Dear Customer, We have forwarded your concerns to the relevant team. Our team will connect with you within 24-48 working hours. Your patience in the meantime is highly appreciated - Keagan, Team OneAssist.

Verified Support

Sep 24, 2021

OneAssist Consumer Solutions Customer Care's response Dear Customer, Request you to share your contact number so that we can discuss and forward the details to the relevant team - Keagan, Team OneAssist.

Verified Support

Sep 28, 2021

OneAssist Consumer Solutions Customer Care's response Dear Customer, Request you to share your contact number so that we can discuss and forward the details to the relevant team - Keagan, Team OneAssist.

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I have an account in icici bank. I had placed a request for cancellation of privilege plan. I want my refund of rs.1899 back as soon as well possible which is debited from my account without my permission.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 20, 2021

Verified Support

Dear Customer, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.

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I have placed a request for cancellation of my membership of 1899₹. I even got a call from customer care they told that my money will be refunded within 2 days but still now it's been 4 days even though i didn't got my refund

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Customer ID: 10890609, Device Claim - Service Request # 8624956
Mu daughter Simran Gurdip Singh Osahan had given her OnePlus 8 Pro in Feb'21 for Repair, as the phone was in Warranty still she was charged Rs. 3, 000.00 for the same, after getting the phone repaired recently she faced display problem & when she showed the handset in One Plus Service Centre Fort Br. they informed that they have replaced the part with Non Genuine part & hence this product being still under warranty the part cannot be changed, we have taken in writing from them
I request you to look into this matter very seriously & resolve it amicably so that I don't make any fuss about this
My daughter has been asked for Rs. 16, 000.00 if she wants genuine part to be replaced for repairing the phone

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deepakK25

Jan 24, 2022

Mam, I am also suffering from one assist. while reading your complaint i am surprised about the service. Well what exactly consumer complaints forum did, also what action you have taken after this. Please share

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Hi,

Cancellation of One Assist Membership
I am a HDFC bank Credit card holder. I am not interested about this service and don't want this Membership anymore. So cancel the Membership.

Regards,
Nithin Prakash

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I have an account in icici bank[protected]. I had placed a request for cancellation of plan on 22 nd august .. Still these people debited the amount on 8 th sept of 1399 towards renewal of plan.. How can u debit a money without permission of customer. Fraud people.. I want my money back.. As soon as possible.

+2 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Reevik, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

Reevik200's [Complaint's author] reply, Sep 13, 2021

Membership id is 11306379 still u ppl donot return the money

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Address: Solapur, Rajswa Nagar

Hi my self rakesh Rathod . Register mobile No - [protected]
Service Request Id[protected].

Why U Reject My Claim Approval ?
And that is all ur Fault .

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear rakesh Rathod, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

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I had not given permission to one assit for auto renewal. So kindly do not auto debit from my credit card. I want to cancel the membership.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 6, 2021

Verified Support

Dear Paul Alex Ekka, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

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Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 7533 without my concern on date:31/07/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 6, 2021

Verified Support

Dear Hafsal P H, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 6, 2021

Verified Support

Dear Hafsal P H, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 6, 2021

Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2602 without my concern on date:31/07/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 6, 2021

Verified Support

Dear Hafsal P H, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

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Address: ANDHERI MUMBAI

Website: oneassist.in

I received a mail regarding auto renewal of wallet protection plan . I do not wish to continue this plan any further and i do not want auto renewal without my consent

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 6, 2021

Verified Support

Dear Sohini, We are here to assist you, Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

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Address: 3rd floor, Fleet house, Next to Marol Naka metro station, Andheri Kurla road, Mumbai 400059

Hello Iam Akshay Mhalsekar,

Since last 2 years my 1299/- rs got deducted from my HDFC bank credit card to OneAssist without my concern, I also requested their team to cancel the plan but they didn't cancelled it. Please cancel this plan as soon as possible. The next auto renewal due in October 2021 and I don't want to continue this plan anymore. So stop deducting my money.

Membership ID
[protected]

Cancellation SR num 10691099

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 6, 2021

Verified Support

Dear Akshay Mhalsekar, We have forwarded your details to the relevant team. Our team will connect with you within 24-48 working hours. Your patience in the meantime is highly appreciated - Prachi, Team OneAssist

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 6, 2021

Verified Support

Dear Akshay Mhalsekar, Please be informed that Membership ID[protected] is Inactive since 04-Sep-2021. Please note that no amount will be deducted from your card as auto-renewal in future - Prachi, Team OneAssist

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Dear sir/ma'am
I have recently been charged R.s. 1899 for one assist on 30.8.2021 which you have been taking for last 3years. Without my permission.last year i initiated and cancelled the service
And so, I want to cancel my subscription and want a refund of the same amount.
Please refund it as soon as possible. I am waiting for the cancellation
smrithiarole

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 2, 2021

Verified Support

Dear smrithiarole, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

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I have already cancelled the one assist service on my old credit card. After the expiry of my old credit card, I got new one...when I got the account statement for the month of july, the statement includes an amount as the renewal charge for one assist. I dont want to continue with one assist nmore, so i cancelled this service. Then why charging such an amoubt for renewal...pls cancel the renewal

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 2, 2021

Verified Support

Dear Rasheela, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

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Hello there,

I received SMS from Axis Bank that Rs 1399.00 has been deducted from my Debit card to ONE ASSIST PLAN without my permission . I did not get any mail from the one assist team. This kind of activity is not acceptable and I urge the concerned authorities to look into the matter and refund the money as early as possible.

Date of Incident 30/AUGUST/2021
AXIS DEBIT CARD NO. xx3711

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 2, 2021

Verified Support

Dear Rishoome, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

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I have asked them to cancel the one assist membership from the past 3 years and recently too. An excecutive called and they told it will get cancelled in a day and will get the reimbursement in max a week. But this happened a month before .I havent got the refund yet, so am afraid that same issue i have been raising for past years is coming again.

can i get this thing cancelled and get refund please.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 2, 2021

Verified Support

Dear Bibin, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

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Address: Basavaraj angadi

14/11/18 is my 2 years extended warranty
Beed service

+2 photos

Sep 30, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2021

OneAssist Consumer Solutions Customer Care's response Dear Ravikumar B Angadi, We are here to assist you, please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist

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Dear Sir,

I Himanshu draw your kind attention that I bought Blue star aristo 7L water purifier from flipkart and a extended warranty 2year by flipkart protect sold by your company; One Assist Consumer Solutions Pvt. Ltd. having
HSN/SAC: 998599.

The back cover of water purifier hole broken.

So, kindly take necessary action at your end to solve the problem as soon as possible.

Here I attached the bills and photos of defects for your reference.

Thanks & Regards,
Himanshu
Mob: [protected]

+2 photos

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Raise request on march for cancellation of service but still renewed and deduct monkey from account why? Want refund

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Aug 27, 2021

Verified Support

Dear Farjana Shaikh, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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