OneAssist Consumer Solutions Complaints & Reviews

Hi there,

we have been notified that our plan is due for renewal. please can you cancel the plan with immediate notice. Details are as follows:
Plan :Enhanced WA Privilege Single Plan
Membership id : [protected]
Relationship id : 8731653

Appreciate your quick response.

Contact : Aruna Kumar korrapati
Mobile :[protected]

I want to stop my OneAssist Wallet Assistant Privilege service immediately in which Rs1899 charged and I want my refund back. Please stop my OneAssist Wallet Assistant Privilege service immediately.

I have Purchased 8 Tab in Das Telecom also i have taken the inurance that time one assist, now my 1 tab dislpay problem after sumbited all the necesary documents as per requirment, now they are playing a game and said that this is not covered in warranty.

My One Assist plan membership id is: [protected]

Please cancel it. I don't want it, its useless.

I got SMS, oneassist wallet assist privilege plan rs 1899 will be charged against the plan on your icici bank credit/debit card, even though I was not interested and not agree to start such a plan on a call they send me such sms and activatd my plan, I want to cancel plan on icici debit card. It is not yet activated, so please cancel it before deduction of charges.They are just redirecting call to different numbers each time.Please cancel/deactivate this plan.
Date of incident : 25/09/2021
Regards,
Dhiraj Gawas [protected]@gmail.com [protected]

One assist has not refunded my money on wallet protection plan (they asked me for a vocal confirmation which is very unethical way of providing services) as per their refund policy. Instead they gave me discount of Rs.900. I have asked them multiple times to cancel my plan and refund the full amount in my account but they have not given me full refund instead they gave me partial amount and told me that full refund is not possible. Upon consulting them, they told me that either I can cancel my plan with no refund or can keep this plan with a discount of Rs.900. However, it is clearly mentioned in their terms and conditions of the refund policy that if the customer does not avails any service and cancel the plan within 30 days of subscription, he/she is liable for 100% refund(attached). And it's been only 1 day since my plan has been activated and I have not used any services and neither I intend to in near future. Kindly resolve the issue at the earliest and refund my amount of Rs.1899 in my credit card ICICI Bank

My mobile display has been broken on sep 10 and my claim has been accepted. Today is the 11th day but still the status is showing device repair stage and I received an sms that OneAssist is short of spares. I dont have any other mobile and managing it. If you guys are short of spares, then you should buy and fix it asap. Tell me how am i accountable for that. Please return my mobile asap.

Please call me on [protected]

Rs-1399/- is being debit from my icici bank credit card on 13th Sept by one assit without any information or notice to me.
Request you to do the needful from your end and help to refund the money asap.
If possible let me know your contact details so that we can discuss this in call instead of trying to get it resolved on ticket chat box.
Thanks
-Abhijeet Jadhav

Please tell what is duration of my extended warranty plan which I purchased 1699rs from mi store online with mi tv
Invoice no 2586346
Invoice date[protected]
Order no.[protected]
Mi extended warranty
SN.[protected]

I have an account in icici bank. I had placed a request for cancellation of privilege plan. I want my refund of rs.1899 back as soon as well possible which is debited from my account without my permission.

I have placed a request for cancellation of my membership of 1899₹. I even got a call from customer care they told that my money will be refunded within 2 days but still now it's been 4 days even though i didn't got my refund

Customer ID: 10890609, Device Claim - Service Request # 8624956
Mu daughter Simran Gurdip Singh Osahan had given her OnePlus 8 Pro in Feb'21 for Repair, as the phone was in Warranty still she was charged Rs. 3, 000.00 for the same, after getting the phone repaired recently she faced display problem & when she showed the handset in One Plus Service Centre Fort Br. they informed that they have replaced the part with Non Genuine part & hence this product being still under warranty the part cannot be changed, we have taken in writing from them
I request you to look into this matter very seriously & resolve it amicably so that I don't make any fuss about this
My daughter has been asked for Rs. 16, 000.00 if she wants genuine part to be replaced for repairing the phone

Hi,

Cancellation of One Assist Membership
I am a HDFC bank Credit card holder. I am not interested about this service and don't want this Membership anymore. So cancel the Membership.

Regards,
Nithin Prakash

I have an account in icici bank[protected]. I had placed a request for cancellation of plan on 22 nd august .. Still these people debited the amount on 8 th sept of 1399 towards renewal of plan.. How can u debit a money without permission of customer. Fraud people.. I want my money back.. As soon as possible.

Hi my self rakesh Rathod . Register mobile No - [protected]
Service Request Id[protected].

Why U Reject My Claim Approval ?
And that is all ur Fault .

I had not given permission to one assit for auto renewal. So kindly do not auto debit from my credit card. I want to cancel the membership.

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 7533 without my concern on date:31/07/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2602 without my concern on date:31/07/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

I received a mail regarding auto renewal of wallet protection plan . I do not wish to continue this plan any further and i do not want auto renewal without my consent

Hello Iam Akshay Mhalsekar,

Since last 2 years my 1299/- rs got deducted from my HDFC bank credit card to OneAssist without my concern, I also requested their team to cancel the plan but they didn't cancelled it. Please cancel this plan as soon as possible. The next auto renewal due in October 2021 and I don't want to continue this plan anymore. So stop deducting my money.

Membership ID
[protected]

Cancellation SR num 10691099