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3.9
Updated: Sep 16, 2025
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OneAssist Consumer Solutions reviews & complaints page 10

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A
[email protected]
Sep 17, 2021
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I have an account in icici bank. I had placed a request for cancellation of privilege plan. I want my refund of rs.1899 back as soon as well possible which is debited from my account without my permission.
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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Dear Customer, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.
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    Banuri Mrinal
    Sep 15, 2021
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    I have placed a request for cancellation of my membership of 1899₹. I even got a call from customer care they told that my money will be refunded within 2 days but still now it's been 4 days even though i didn't got my refund
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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      G
      Gurdip Singh Osahan
      Sep 15, 2021
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      Customer ID: 10890609, Device Claim - Service Request # 8624956
      Mu daughter Simran Gurdip Singh Osahan had given her OnePlus 8 Pro in Feb'21 for Repair, as the phone was in Warranty still she was charged Rs. 3, 000.00 for the same, after getting the phone repaired recently she faced display problem & when she showed the handset in One Plus Service Centre Fort Br. they informed that they have replaced the part with Non Genuine part & hence this product being still under warranty the part cannot be changed, we have taken in writing from them
      I request you to look into this matter very seriously & resolve it amicably so that I don't make any fuss about this
      My daughter has been asked for Rs. 16, 000.00 if she wants genuine part to be replaced for repairing the phone
      +1 photos
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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      Mam, I am also suffering from one assist. while reading your complaint i am surprised about the service. Well what exactly consumer complaints forum did, also what action you have taken after this. Please share
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        N
        Nithin soorya
        from Keralapuram, Kerala
        Sep 11, 2021
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        Hi,

        Cancellation of One Assist Membership
        I am a HDFC bank Credit card holder. I am not interested about this service and don't want this Membership anymore. So cancel the Membership.

        Regards,
        Nithin Prakash
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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          R
          Reevik200
          Sep 9, 2021
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          I have an account in icici bank[protected]. I had placed a request for cancellation of plan on 22 nd august .. Still these people debited the amount on 8 th sept of 1399 towards renewal of plan.. How can u debit a money without permission of customer. Fraud people.. I want my money back.. As soon as possible.
          +2 photos
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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          Dear Reevik, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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          Reevik200's [Complaint's author] reply, Sep 13, 2021
          Membership id is 11306379 still u ppl donot return the money
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            R
            Rocky8793
            Sep 7, 2021
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            Address: Solapur, Rajswa Nagar

            Hi my self rakesh Rathod . Register mobile No - [protected]
            Service Request Id[protected].

            Why U Reject My Claim Approval ?
            And that is all ur Fault .
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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            Dear rakesh Rathod, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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              P
              Paul Alex Ekka
              Sep 6, 2021
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              I had not given permission to one assit for auto renewal. So kindly do not auto debit from my credit card. I want to cancel the membership.
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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              Dear Paul Alex Ekka, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                H
                Hafsal P H
                Sep 5, 2021
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                Cancellation of One Assist Membership
                I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 7533 without my concern on date:31/07/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                Dear Hafsal P H, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
                Reply
                Dear Hafsal P H, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
                Reply
                Dear Customer,

                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
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                  H
                  Hafsal P H
                  Sep 5, 2021
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                  Cancellation of One Assist Membership
                  I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2602 without my concern on date:31/07/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  View replies
                  Dear Hafsal P H, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                    S
                    Sohini24
                    Sep 5, 2021
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                    Address: ANDHERI MUMBAI
                    Website: oneassist.in

                    I received a mail regarding auto renewal of wallet protection plan . I do not wish to continue this plan any further and i do not want auto renewal without my consent
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                    View replies
                    Dear Sohini, We are here to assist you, Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                      A
                      AkshayMhalsekar
                      Sep 4, 2021
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                      Address: 3rd floor, Fleet house, Next to Marol Naka metro station, Andheri Kurla road, Mumbai 400059

                      Hello Iam Akshay Mhalsekar,

                      Since last 2 years my 1299/- rs got deducted from my HDFC bank credit card to OneAssist without my concern, I also requested their team to cancel the plan but they didn't cancelled it. Please cancel this plan as soon as possible. The next auto renewal due in October 2021 and I don't want to continue this plan anymore. So stop deducting my money.

                      Membership ID
                      [protected]

                      Cancellation SR num 10691099
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                      Dear Akshay Mhalsekar, We have forwarded your details to the relevant team. Our team will connect with you within 24-48 working hours. Your patience in the meantime is highly appreciated - Prachi, Team OneAssist
                      Reply
                      Dear Akshay Mhalsekar, Please be informed that Membership ID[protected] is Inactive since 04-Sep-2021. Please note that no amount will be deducted from your card as auto-renewal in future - Prachi, Team OneAssist
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                        S
                        Smrithiarole
                        Sep 1, 2021
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                        Dear sir/ma'am
                        I have recently been charged R.s. 1899 for one assist on 30.8.2021 which you have been taking for last 3years. Without my permission.last year i initiated and cancelled the service
                        And so, I want to cancel my subscription and want a refund of the same amount.
                        Please refund it as soon as possible. I am waiting for the cancellation
                        smrithiarole
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                        Dear smrithiarole, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                          R
                          Rasheela
                          Aug 31, 2021
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                          I have already cancelled the one assist service on my old credit card. After the expiry of my old credit card, I got new one...when I got the account statement for the month of july, the statement includes an amount as the renewal charge for one assist. I dont want to continue with one assist nmore, so i cancelled this service. Then why charging such an amoubt for renewal...pls cancel the renewal
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                          Dear Rasheela, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                            R
                            Rishoome
                            Aug 31, 2021
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                            Hello there,

                            I received SMS from Axis Bank that Rs 1399.00 has been deducted from my Debit card to ONE ASSIST PLAN without my permission . I did not get any mail from the one assist team. This kind of activity is not acceptable and I urge the concerned authorities to look into the matter and refund the money as early as possible.

                            Date of Incident 30/AUGUST/2021
                            AXIS DEBIT CARD NO. xx3711
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                            Dear Rishoome, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                              B
                              Bibin_Antony
                              Aug 31, 2021
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                              I have asked them to cancel the one assist membership from the past 3 years and recently too. An excecutive called and they told it will get cancelled in a day and will get the reimbursement in max a week. But this happened a month before .I havent got the refund yet, so am afraid that same issue i have been raising for past years is coming again.

                              can i get this thing cancelled and get refund please.
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                              Dear Bibin, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                                R
                                Ravikumar b angadi
                                Aug 28, 2021
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                                Resolved

                                Address: Basavaraj angadi

                                14/11/18 is my 2 years extended warranty
                                Beed service
                                +2 photos
                                Sep 30, 2021
                                Complaint marked as Resolved 
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 30, 2021
                                OneAssist Consumer Solutions Customer Care's response                                 Dear Ravikumar B Angadi, We are here to assist you, please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                                  H
                                  Himanshuapab
                                  Aug 26, 2021
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                                  Dear Sir,

                                  I Himanshu draw your kind attention that I bought Blue star aristo 7L water purifier from flipkart and a extended warranty 2year by flipkart protect sold by your company; One Assist Consumer Solutions Pvt. Ltd. having
                                  HSN/SAC: 998599.

                                  The back cover of water purifier hole broken.

                                  So, kindly take necessary action at your end to solve the problem as soon as possible.

                                  Here I attached the bills and photos of defects for your reference.

                                  Thanks & Regards,
                                  Himanshu
                                  Mob: [protected]
                                  +2 photos
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                    F
                                    Farjana Shaikh
                                    Aug 26, 2021
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                                    Raise request on march for cancellation of service but still renewed and deduct monkey from account why? Want refund
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                    Dear Farjana Shaikh, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                                      F
                                      Farjana Shaikh
                                      Aug 26, 2021
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                                      I raised request for cancellation my plan but still it's renewed why??
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                      Dear Farjana Shaikh, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                                        B
                                        Bhavin Bhalodiya
                                        Aug 25, 2021
                                        Resolved
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                                        Resolved

                                        I had taken Wearable Insurance for my Apple Watch Series 5, at the time of claim they do not bother to pickup my devise. They sent their executive to pickup mobile where as mine is Apple Watch.
                                        They sent their executive five times to pickup Mobile/Device I called customer care and explain all the matter 7 times but they don't bother. Company will frustrate you until you will repair/replace Watch at your own.
                                        They are very good in frustrating customer so they don't have to settle claim.
                                        Sep 27, 2021
                                        Complaint marked as Resolved 
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 26, 2021
                                        OneAssist Consumer Solutions Customer Care's response                                         Dear Bhavin Bhalodiya, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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