OneAssist Consumer Solutions Complaints & Reviews

I Received SMS from HDFC BANK that RS-1399/- deducted from my credit card to ONE ASSIST MFEE RENEWAL without my approval..

Please deactivate and refund my money ASAP
date of incident : 31-July-2021
HDFC Credit Card No.[protected]

Date of incident : 23rd Aug 2021

I received call from icici bank and they just given information about one assist plan after that i have received a message that oneassist plan will be automatically activated and 1899 will be charged against the plan from my icici bank a/c. Without my permission. I don't need this plan actually. Please deactivate this plan as soon as possible.

Mob no. : [protected]
Make sure to deactivate this plan asap, if not.. I will complaint against this in Consumer court . Thanks!
Abhinav Krishna

Please resolve my case as soon as possible.
Because, your service is not good for customers. You are doing fraud with your valuable customers. You are making fool.
And, also arrange a call for me from your seniors.

I was debited Rs. 1399 without my consent on 14.07.2021. Even last year i reported that i donot want to continue my subscription even then this year its debited into my credit card. Pls understand that I donot want to continue the subscription. My relationship number is 2373440. Request you to refund my amount.

I never opted for this plan so please stop this plan and revert back my money

I bought a mobile protection plan from Oneassist on the name of my sister as phone was invoiced on her name. Before purchasing the plan I confirmed from oneassist executive about the invoice name and he replied there won't be any problem during claim. On his assurance I bought the plan and now when my phone accidentally broken and I claimed, they rejected my claim saying user is not immediate family member. I raised the issue with concerned team and asked for refund, they are denying refund as well I feel CHEATED!!!

Hi, I received a message on 16th August, 2021 that a transaction of Rs.1399.00 has been made on your Kotak Bank Credit Card ending xx4531 on 16-AUG-2021 at OneAssist Consumer Soluntions. This transation has been made by the Kotak Bank illegally without my permision as I do not need any such service. I Moreover I rceived an emailfrom One Assist Care*[protected]@email.oneassist.in on 13 Aug, 2021 and other on 15 Aug, 2021 for renewal of the plan and in reply of both these emails I wrote the I do'nt want this plan. Please discontinue this immediately. But in response to both these emails I received message that "Your message coundn't deliveredto [protected]@email.oneassist.in because the remote server is misconfigured. See technical details below for more information. This shows the clearcut fraud played by the One Assist Solutions on me that is ehy they did not received my message due to the deactivate of the server. It is, therefore, requested the the above plan created by One Assist Sol. be cancelled and my amount deducted from my Kotak Bank Credit Card may be refunded to me. It is a fraud played by the One Assist Sol. in colusion with Kotak Bank on me by deducting Rs.1399.00 from my Credit Card without my permission against my wishes. Please refund my amount illegally deducted from my Kotak Bank Credit Card. Thanks.

I am not shared the invoice copy of the repair parts neither the defective parts were returned . How can I believe that the amount charged is correct or you all mark up the service cost and change parts without any need just to increase the repair cost. My copayment should be the 10% of the actual cost of repair and not an arbitrary amount fixed by you . I will knock consumer forum on this to get clarity on these hidden business of yours .

I never requested for one assist consumer solution suddenly I got sms from them that deducted rs 1399 with out informing me!! This is fraud !!! With out knowing how come they deduct mine

Hi TEam,

need to cancel my Wallet Protection Plan which is gonna renewal in 3 days. Don't want the renewal . My mail id is : [protected]@gmail.com

I got charged 1899 as oneassist renewal service plan which i never opted for. REFUND my money asap.
Request no. Was : SR[protected], Money was deducted on 5th August 2021 from my ICICI Bank account without my permission. Its is not acceptable at all. Kindly refund my money and discontinue this service.

नमस्कार सर, Membership ID no. -[protected] नुसार आपल्या कंपनीकडे आम्ही Mi TV ची दोन वर्षाची जादा वाॅरंटी घेतलेली आहे. त्यानुसार आपल्या कडून कोणत्याही प्रकारचे सहकार्य मिळत नाही.आपल्या अॅपवर कित्येक वेळा तक्रार करण्यात आलेली आहे.आपणांकडून सहकार्य मिळत नसल्यास मी आपणाविरुध्द कोर्टात दाद मागावी लागेल. कृपया आपणांस विनंती आहे, आमच्या म्हणण्याचा सहानुभुती विचारपूर्वक करावा. आपल्या सोबतच्या वाॅरंटी कार्डमध्ये कंपनी ज्या कारणाने आमचा दावा नाकारत आहे, असे कुठे नमूद केलेले आहे, याचे स्पष्टीकरण द्यावे. आपल्या उत्तराची वाट पाहत आहे. मो.नं.- [protected]

From My Bank account 1899/- deducted without proper notification . I want 100% money back and also I want to cancel my membership . as every year deduction is done without proper notification. Plz asap.

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 6002 without my concern on date:17/12/2020. I am not interested about this service and don't want this membership any more. So cancel my membership

From My HDFC bank Credit card ending with 4893 77XX XXXX 1506 Rs. 1899/- deducted from my credit card to one assist plan on 07/07/21.
I did not get a call or mail from one assist team for any services.
I dont even know what is this company do and they just renewed my membership without my consent.
They don't even provide me anything like id or etc, nor i can find any details on their app and website.

I want Refund ASAP!

Please deactivate and refund my money ASAP!

Date of incident : 07/07/2021
HDFC credit card no. 4893 77XX XXXX 1506

Claim Rejected
The phone slipped accidentally from my hand, and the company rejected it. As per them, only if some external force would have been there, they would have accepted it. Lol. Do not know why i trusted them. Never again. Happy not to Assist.

I received sms from HDFC bank that rs-1899/- deducted from my credit card to one assist plan on 24/07/21. I also got a mail and a post from one assist team. I dont even know the company and they just renewed my membership without my consent. They don't even have cancel membership option in their app and website.

I want this service to be cancelled asap!

Please deactivate and refund my money

Date of incident : 24/07/2021
HDFC credit card no. xxxx 4981

I had received an email for my MI 11 Ultra Screen protection which stated to click on the link to activate my membership. Following to the link assist website opens up and I was asked to add my details wherein my phone IMEI no. was already entered. At the end of the page, there was the button to activate the membership and upon clicking that a popup came saying that you have successfully activated your membership. After that, I opened my Oneassist application and logged in using my email id. I clicked on the membership column and go surprised by seeing the message that I don't have any active members. I called several times on the Oneassist toll-free number and after long waiting minutes I was connected with agents and their simple answer was to lead me back to the MI support which had nothing to do with this case. Instead of helping me, they said the one assistant does not send such emails. Finally, I am attaching the proofs which clearly show the email id of the company, the email content, the post-activation messages popups. Please help me.

Some Details for reference.
Registered email id: [protected]@gmail.com
Registered Ph. number: [protected]
Relationship number:1934803
Email id from which the mail came: [protected]@mail.oneassistinfo.in

Hi Team,

I am HDFC credit card holder and having One Assist service for last few years. But last year, i wanted to discontinue the service, but my credit card account was auto debited without my consent to continue the service. when contacted the customer care executive, got response that, it should have been highlighted before the renewal date.

This year i received a mail in 2nd Aug 21, saying that my service will be auto renewed within 5 days. When i replied to that mail, i got delivery failure notification. When i connected to customer care the next day, i got response that i will get a call from One Assist on confirmation on this. No call received from anybody of One Assist. But later observed my credit card was auto debited by Rs. 1399/- on 31st July itself.

Not satisfied at all with your response to customer, can you pl cancel this service with immediate effect and refund the amount.

Pl revert, for any other clarity on this.

Regards,
P Srinivasa Rao
[protected]
[protected]@gmail.com

Sir/Madam,

I am Hdfc bank credit card holder .this bank has auto debited Rs.1399/- from my credit card number 5096 without my concern on 31/07/2021. I am not interested about this service and don't want this membership any more. So I cancel the membership and refund this debited amount of 1399/- .

With Regards
Randhir Kumar
Mob-[protected]