OnePlus India Complaints & Reviews

I am facing issue the after OS12 Update on screen suddenly green line...so many people facing this issue and i take my one plus 8T device in Thane service center.. and they said for diagnosis timing is 2 weeks... seriously? I am already bearing this green line issue from your side soo why me waiting such that time and advisor not clearly saying the solution..he said after 2 weeks in diagnosis he inform me for what the next step..i am not paying for this single rupees because your software bugs damage my device and not any service center that much time to get repair soo please take this matter seriously because your executive very lightly getting this matter...and clearly seen in device not a single scratch on my device..i hope one plus user not regret to buy your device and your services.

From last two months i am raising complaints through your consumer service (call) in order to get my television repaired as the display has stopped working within the warranty period itself. Then an executive visited and said that the part needs to change which they will place an order for once it is delivered then they will visit again and get the tv repaired. But the process has not been completed also i was been provided false assurance multiple times and also the associates were transferring my call to IVR for survey without providing any resolution. At last today one of the associate informed me that the email id linked with the complaint was wrong and she has updated the actual email id and highlighted the same to the senior team. Last but not the least in order to reolve my issue i request you'll to kindly look into the matter and help me get the tv repaired or else provide me a replacement instead of harrassing me any further. FROM ONE OF YOUR MOST FUSTRATED CUSTOMER WHO IS NOT AT ALL THANKFUL AND HAPPY WITH YOUR SERVICE

I am nikita aggarwal.I filed complaint on 22nd Aug that my TV is not working. Next day engineer visited and told that its a panel problem. We will replace it in 7-10 days. Now its more than 25 days and nothing has been done. I have called one plus, they only have the solution that they have escalated it thrice. I can't wait anymore. I need my whole tv to be replaced or upgraded
My complaint id[protected]
New complaint id[protected]

I have claim oneplus warrenty in erode center, but its not delivery replacement product.
Service center get my product but not give new product

I have purchased oneplus nord 2 during october 2021 but in september one day screen of phone getting pink patch later on it covered whole screen without any physical damage, when visited to service center they told me that its not covered under one year warranty, hence have to pay charges to get it repaired accordingly i have deposited my handset to Authorised center muzaffarpur, Bihar on[protected] and they told me that phone will be repaired in 15 days but till today they are saying that screen is not available at center to repair, If there is such problem then why you sell product to market and why consumer will suffer??

I purchased one plus tv last year, which got damaged in 9 months.I raised service complaint which is not resolved yet.my case id is[protected]

Product, s repair is delayed

INSI[protected] ye mra OnePlus tv ka complaint I'd h aur 2 month ho chuka h but koi update nai h itta kharab service hai OnePlus ka mjhe umeed na tha mai av consumer court me case krne ja raha

My oneplus mobile automatically bend & version 12 proper work not proper.
i go to service center muzaffarnagar 4 times
But the service center people misbehaved with me Now I want action against service center and help me
Please.
Now I consumer court complaint file
My contact number = [protected]
My name is Abhishek bansal

Thankyou OnePlus team

I Bought oneplus tv from amazon on[protected].
my tv panel got damaged on[protected] and it is under warrenty and not yet replaced.
but after replacement i want the warrenty for only tv panel for 2 years from the date of repair because tv panel will get damaged after 1 year from the time on replacement.

Case ID[protected] This is a ridiculous and cheap trick from the oneplus support team. We logged complaint on 9th July as the 32inch Oneplus TV we have is taking more than a minute time to turn ON and when the TV is running the TV screen turns Black abruptly for a few seconds and display comes to normal automatically. These are the two issues we had and there was no physical damage and the TV is under WARRANTY

After your Engineer visited my home during 2nd week of July, he confirmed that the motherboard has an issue. After a week another engineer came (Name is Sagar) with a motherboard and opened the TV to fix the new motherboard. He found that the motherboard is not suitable for the TV we have, and he left my place by leaving the TV open (not even fixed the old motherboard) by giving the reason that he will come up with a suitable or right motherboard. Rest is history... I had to take all the pain to follow up with pathetic oneplus support team (20 calls to customer care, 15 emails to this oneplus care email ID and 30+ WhatsApp chats with oneplus support) and waited for a total of 55 days. Finally, the same worst engineer Sagar came on 29th August, and he noticed that there is a physical damage

Who the hell touched my TV besides him? how dare to throw blame on customer that TV is physically damaged? Is Oneplus playing a cheap trick to blame the damage on customers? Why Oneplus is blindly going by the words of stupid engineers? Really, they are stupid. They don't even respond to my calls. You have the world's worst support team.

If there is a damage to TV, why the hell the so-called engineers not found in the first 2 visits???? If there was a physical damage to TV how come it worked till 9th July? There was no physical damage to my TV till 9th July? but now we have physical damage to the panel. So, who is responsible for the damage? No one touched my TV besides the so-called engineers who visited my home in July and on 30th August. Why oneplus does not consider all these facts? INITIATE THE REQUEST FOR REPLACEMENT RIGHT NOW. I have contacted 7 times since 30th August and Oneplus is not even providing response on this issue. They simply say we are investing and need 4-5 business days. Even Murder case also would not take more than 2 months. Oneplus is 100% fake and cheap company. We must Ban OnePlus products . REALLY I HAVE BEEN GOING THROUGH MENTAL TORTURE FOR THE PAST TWO MONTHS DUE TO THE FRUSTATION CAUSED BY FAKE PROMOISES, IRRESPONSIBLE BEHAVIOUR FROM THIER SUPPORT TEAM. I REQUEST YOU TO KINDLY TAKE STRICT ACTION AGAINST SUCH STUPID COMPAINES AND THIS IS NOT ONLY MY PAIN, THERE ARE THOUSANDS OF CUSTOMERS (TWITTER IS THE EVIDENCE FOR ALL THESE ONEPLUS CUSTOMER PAINS) WHO HAVE BEEN GOING THROUGH THIS PAIN AFTER PURCHASING ONEPLUS TVS AND WAITING FOR MORE THAN 50 DAYS YET NO RESOLUTION. I HAVE NEVER SEEN SUCH WORST SUPPORT TEAM IN MY LIFE.

I purchased one plus tv last year in October which got damage in July 2022.I raised complaint many times but even after 2 months they are saying that we are working hard to resolve.

I have purchase oneplus tv on[protected] from Amazon. But Amazon didn't installation of TV and give me denial letter then I contacted with OnePlus they ask me wait for 24-48 hours then our back up team contact you but didn't contact me.i have call many times regards tv instalation but they doesn't solve my issue. I am totally frustrated with OnePlus. I promise myself I can't buy in future any product of OnePlus .

Please help i cant to pay for display in 4 months.
I changed the display because i dropped it in april. I changed it in nearby shop.
Now same problem my display is flickering same issue. Repair shop said i cant claim warranty. I didnt even drop the phone.
This is worst i bought this phone for 30k i cant spend another 30k on same phone its not even 2years i bought this phone.
Kindly help me in servicing my phone display.
I really thought oneplus is a durable phone why is happening to me did i got the worst piece or company's all device are like this?
Please respond ASAP

I am facing oneplus TV screen issue from past 25 days and raised the complaint with one plus support team on 15 August 2022

I have followed up more than 20 times and support team escalated this issue multiple times but didn't get any response.
I am so frustrated with the OnePlus Service. My TV is under warranty. No Help is being provided/I called oneplus voice support every time they say your issue is escalated within 24-48 Hour you will receive call or email from escalation team they never call or neither email.
I need quick assistance in this.

I ordered a oneplus mobile order id M[protected] which I have not received the payment yet and this order has not been delivered to me. The order has been returned and I haven't received the money yet.

OnePlus 50 U1S EAN#:[protected]
Purchase Date 23/1/2022 from Reliance Retail Limited, Mani Square Mall, 164/1, Manicktala Main Road, Off EM Bypass, Kolkata: 700054

Product was not function since Mid August.
Lodged Complaint for facing panel issue in my TV. I have get in touch with customer service and one of your technician has also visited and said that it will take a month to replace the panel and might take more time as per availability.

Despite escalations, no response has so far been received.

Need immediate repair/replacement or full refund against the product.

Dear Sir / Madam,
I have purchased one One plus 43" TV through flip kart on 31st July 2022, which was delivered on timed due date 8th August 2022 thanks for delivering on time.
While coming to installation of TV the installation due date was on 10th August 2022, but till now no service representative / technician have approached location for installation. Whenever i have raised complaint for installation through flip kart every time they were giving the apologies and giving us the new date for installation. As per conversation with flip kart customer care today is the last date for installation i.e., 06.09.2022 but till now we haven't received any communication. As you can notice that one month got delayed for installation such a shame for a good MNC company reputation.
Whenever we contact flip kart customer care they were suggesting us to install by third party and flip kart will provide me Rs. 500 for an installation. But warranty card will not be provided if we install through third party.
Kindly sort out the issue as we not at all interested to install through third party as well as i am not at all interested for in reimbursement of installation charges Rs. 500.

As we expecting positive response from end of the day.

One plus tv screen panel is cracked by itself. At the time of purchase dealer told me that there is 2 year of warranty period . My contact number is
[protected]
[protected]

No physical damage or pressure, all of a sudden got green vertical line appeared in my OnePlus 8t mobile. When I contacted customer care, they asked me to do factory reset. But it's of no use. When there is no physical damage or pressure on the phone, why I need to pay for replacement of screen around 16k.