OnePlus India Complaints & Reviews

Hello sir
I am a customer of one plus Telivision
This product is not good I bought the TV. date 22/11/2021 But now it's not working. 19/07/2022 of suddenly closed. not working after that.
And not even 1 year is over yet.
Brand - OnePlus
Product - LED SMART TV 40Y1
Model no. - 40FA1A00

IMEI number not matched

After android 12update in my one plus 8t mobile i am facing display issue.green lines has apperead on my screen.and this is not due to any physical damage.i have showed this to service center they are saying to change the display and i have to bare the 14190 charges of new display..this issue has been faced by my many friends having same mobile.

Server centre don't repair my mobile.
My phone now under warranty. And he told me to pay money than he repair my mobile.
He taken my mobile imei number.
My imei number is [protected]
I am cantact junagadh service centre

Am Parthkumar Patel.

I'm a One Plus user who's been using the OnePlus Nord CE for a year. The phone is even terrible. I had to utilize it because it was expensive and non-refundable.

On June 29th, 2022, I had an issue with the back camera and went to the repair center. They took my phone because it was still under warranty. They informed me that the camera will have to be replaced, and they had requested a new camera.

I phoned the support center and asked for an update in a week, and they stated they will talk with one another and fix it as soon as possible. After that, on July 12th, I went to the service center. They continued to use the same reason. We'll contact One Plus and inquire.

I contacted One Plus Customer Service the next day, and the executive said he had highlighted my issue and that One Plus will try to remedy it within 24 to 48 hours.

I approached One Plus Customer Care again today, July 18, and the executive informed me that my issue had not even been handled. I am really dissatisfied with the OnePlus. They are referred to as luxury brands, however, they deliver the poorest service. A OnePlus customer service representative informed me that my repair would take 15 days, but it has already been 19 days.

I had to cope with a lot of stress as a result of this since I had spent so much money and couldn't use the phone, and I didn't have another phone, so I had to buy a cheaper phone. I purchased a premium phone for a premium service that does not exist. In reality, whether I use it or not, the phone's worth continues to fall after purchase. I couldn't use my phone because of this service. It is entirely the fault of One Plus. I need reimbursement for the damages I've had to cope with in the last month as a result of their failure to offer adequate service.

I request that the consumer helpline investigate my complaint. One plus did not deliver superior service. I believe I will receive justice in this case.

Unable to set/add contact photo for contacts.please fix this defect

Hlo sir /mam . I have some thing problem in my one pus mobile . Seems Black line on screen. Day by day line is very dark .plz cantct with us

My screen got violet and blue in color automatically. There was not any mishandling from my end but when I approached one plus service center Anupam saket New Delhi representative there asked me there is bend on mobile but no such anything and also what is the relation between bend on mobile and screen display going. It is such a pathetic service from them. This is my hard earned money and they are taking it unnecessary and in unethical way. I had to pay 6875 from my end. If needed I can furnish all the details.
Hope to see any resolution on same.
Address of Service center is below:
OnePlus Exclusive service centre,
PVR Anupam, 11 Community Center,
Ashok Vihar, Saket, New Delhi,
Delhi 110017

Hey there

I've order 2Bluetooth oneplus bass edition.. From my brother account number is [protected]... 1 Bluetooth is not working I've complained but they are not helping me they are not concerning about customers ... Two time I have sended my product to them they not solved my product and they sended me damage product n they're saying it's damage although they are ruined my product and not helping me
Now what can I do my too much time wasted oneplus company service and my 2000 money...
Help me

First time I've complained to them but they are not resolved the date is... 28/6/22

Again I've complained still they not resolved the date is 6/7/22

Hello there ..🙋‍♂

I've order 2oneplus bass edition Bluetooth from my brother account number [protected]... My 1 Bluetooth were not working I complain oneplus company received my product but not resolved my problem and sended me damage problem ..second time I've complained but they are saying this is damaged we unable to touch unable to repair ur product cuz it's damage.. Although they sended me damage and not repairing my product... And my product is in under warranty... They are not helping they're wasted my time my money they are not solving my problem regarding Bluetooth not charging and sound stuck battery draining problem..

First date which I complained they picked my product date is... 28/6/22

Again not solved Second date is.. 6/7/22...

Date of Purchase - 29th May 2022
Model - Nord CE 2
On Purchase within 10 days the phone memory of 128 GB got auto full.
On visiting the service centre (First of all it was pathetic to visit the service centre for a newly purchased phone) the mobile was reset and the issue was resolved temporarily.
Post that the issue continued again after 8 days. Again I visited the service centre and the software was updated informing me that the issue was resolved. On 6th July again the memory got auto full and I visited the service centre to inform the same.
It was asked to submit the handset. I submitted it on 8th Jul and informed that I need the replacement URGENTLY or refund of my money paid.
On 11th It was informed that the issue is resolved.
But i didnt want the repaired phone by paying Rs 25K.
Hence again asked for refund or relacement. It was communicated that I shall get the refund by 14th Jul. Its 14th today and I am still awaiting the replacement. I have lost faith on the branch. Have wasted my time and energy and have been harrassed by Oneplus. Need compensation and refund / replacemet on TOP PRIORITY

Mail is marked to Shweta Dangle
Pinky Das and Venkatesan Sekhar

This email is regarding my defective OnePlus earbuds pro which I had submitted to the OnePlus service center at Phoenix Market City Mall, Kurla on the 7th of July 2022. My device is within warranty period. The customer care representative at the center promised me to call with an update on the service on Monday, which was on 9th July 2022. I am yet to hear back from her. Additionally, I have been calling them in their provided contact number ([protected]) multiple times, but i have not received any response from them. They had received my call only yesterday, where they mentioned that they would get back to me in sometime, but it has been more than 24 hours and still no response. Also, my contact number is clearly mentioned to them, but i have not recieved a single call from them. Also they have not replied to my queries in WhatsApp.

This is a completely unacceptable behaviour from the customer service. Since the mall location is far away from my residence, I cannot afford to visit the mall multiple times to check on the service update. I do not understand why is it taking so long to come up with a resolution? This is my worst experience from OnePlus customer service and would like to escalate this issue to the higher authorities in the department. Request you to take suitable actions on the same and provide me with a resolution at the earliest.

My phone has got green vertical line on middle of the screen. It happened right after the update of os 12.1 stable version.

I am very fed-up this mobile due to every time network issue in mobile and i have second phone infinix hot 8, and same sim(Airtel) use in both mobile infinix network is stable but my nord ce 2 lite netowk is not stable.

i request to you please replace the mobile asap.

my contact no is - [protected]

I recently bought a OnePlus c-type charger cable in the OnePlus online store. Unfortunately I wrongly ordered Type-C to Type-C instead of Type-A and I reached out to customer support for an exchange. They said they can't exchange and I can reach out to OnePlus experience offline stores for the same. When I reached out to Tnagar OnePlus experience store, they said they can't do and customer support is just deviating. However, it's not mentioned anywhere in the OnePlus online store that the product are not returnable and this is day light robbery. I've been using OnePlus phone for 8 years and this is Pathetic

I have a oneplus 9. Bought it in april 2022 and since then I am facing an issue with the slide button to put the phone on ring, vibration and silent. It often gets stuck, then I have push it really hard. So, it got stuck just as everytime but it's not moving now, I tried alot. So I went to customer care centre. First of all, the nearest centre is half an hour away from my place and when I reached there, there was a waiting for 2 hours and on the top of that I had to deliver my phone. This is heights of inconvenience. It is unacceptable and I am not going to recommend oneplus to anyone. I also have been facing issues like not receiving gmail notifications even after enabling all notification settings. I called customer care, they told me to wait then cut the call.
Do something about it or else I'll start writing bad reviews everywhere.

I have brought OnePlus buds z in the year 2020 December now it's not working well the buds can't even hold the battery for more than 10 minutes of playing facing this problem for 3-4 months . I contacted the customer care and went directly to them but they refused to repair even am ready to pay for the repair but they refused.
They saying that only if the buds is below the warranty period they will replace it no repair direct replacement.so it's clear that's they can't repair the buds z then why should they sell such products which can't repairable after 365 days there is no support and they are telling that it's your problem if it's out of warranty no company should say like this atleast there should be a paid service for that it's totally wrong.am totally upset on there service 🥲 I can't even buy another one also .. first why I buyed this OnePlus buds z for 3000rs is I thought for that much expensive they would work for atleast 3-4 years but after a year it's waste now the company should do something about this and I need a replacement or atleast a repair am totally serious about this issue it's a big scam they doing selling undurable product without any support after one year I need response as replacement or else I will file a case against them

Hi Team,
Bought new mobile phone OnePlus 9RT 5G on 17/Feb/2022 and facing sensor problem right after 15 days. Went to service center (VR Mall), they said problem is fixed and it'll not happen again and if its still persists - will deliver a new phone and replace it via doorstep delivery.
After 5 days, it started having same problems again. Reached the customer support guy and they have stopped picking up phone. Reached out to Customer Support two times (ticket id[protected] and they have not reverted till date.
My phone is just 3 months old and well within warranty period.
Would appreciate if authorities can take strict actions such lethargic and cheat corporates.

The issue that I have experienced was: I wanted to purchase Type C to USB cable for my charger. I mistakenly placed order wrong cable with both side Type C. When the product delivered to me. I noticed and called to One Plus customer care and they denied it to return or replace with new order, which I want to purchase actually.
I accepted that I ordered wrong product but I don't even use this product and inform them immediately to return or get it change by new order of different cable that I need. But They are strict to their policies and not even caring about their valuable customers. I lost my money (1100/-) and there is no use of this product to me. This is totally garbage for me. I can't use it.

One Plus Order No. : M[protected]

It occurred on: 8/07/2022

I would request One Plus to get this product return. I have just kept this product as it is not opening the box.

If they can allow me to purchase new cable on their store with same money. This will be more enough for me. Nothing else.

I look forward to your prompt response on this matter.

I have ordered ONEPLUS 9RT 5G HACKER BLACK 12GB RAM +256GB STORAGE with an exchange offer of my old phone Oneplus-6 6gb ram and 64gb storage on 1st of July 2022 and after that i get estimated delivery date 4th of July 2022. i have paid Rs28000 through axis bank credit card on oneplus.in . today is 7th of July 2022 i have not received my order. whenever i called to Oneplus customer care number they said there is an issue from their end and my order got returned back to shipper and I was informed to reorder again after that no updated from their end. so they are not delivering my order nor they are not helping me in this . As a customer i feel i am cheated by oneplus india so kindly help me either delivery my product as soon as possible or refund my full amount which i paid. please help me

And When I am trying to order it again I don't see the offer now and which is costing more 6000 for me now to reorder.