OnePlus India Complaints & Reviews

The mobile costing 40000, which was bought just about 6 months back has conked and not switching on. After 3 days service centre has informed that the Motherboard is gone and it will take 15 minutes to repair as the spare parts are not available.

It's really surprising that the spare parts are not available for the latest model.

Company should replace the instrument for such serious problems and should stop inconveniencing the customers.

Wifi was not connecting

Hi,

I am Dipali Jain residing in Nagpur Maharashtra.
I am fed-up of one plus customer services as they are taking there customers Incident happened with me:-
I purchased a new model of this company on 23/09/2021.
Right after 2 month it started giving me trouble allot.
Gradually now its in that situation that its getting off 10times a day.
I visited the store multiple times and the store people is saying that it will take 10 days to repair.
I mean what will I use for 10 days?
They are not supporting at all!
Firstly when I visited to Nagpur store they didn't diagnose my phone correctly they said it will be alright they just updated the software and told me that it will be fine. And then after exact one day it started throwing the same tantrums.
Then I went to Indore and visited the store situated there and they told me that its a battery issue and it needs to get replaced and even that they are saying 10days?
I mean what is this behavior why a normal battery change should take this many days?

Please help me as I am a working person and feeling little helpless here.

Awaiting Your Response

Thanks & Regards
Dipali Jain
[protected]

This is in regards to the rude and disrespectful behaviour towards my father at one plus authorised service centre at Qdigi services limited, Hisar, Haryana. The service centre employees were very rude and disrespectful towards my father. Refused to give him the phone back citing that their machine stopped working even after my father showed them the email and sms of money being deducted. Started shouting at my father. 10 or so people gathered and saw what was going on and my father only got his phone back once the people gathered admonished the staff. Even then he was very disrespectful. Wasted 2.5 hours of my father and he had to go through a harrasment by these people. Please take appropriate action or I would have to file a legal complaint to address the harassment done towards my father.

Hello sir
I am a customer of one plus Telivision
This product is not good I bought the TV. date 22/11/2021 But now it's not working. 19/07/2022 of suddenly closed. not working after that.
And not even 1 year is over yet.
Brand - OnePlus
Product - LED SMART TV 40Y1
Model no. - 40FA1A00

IMEI number not matched

After android 12update in my one plus 8t mobile i am facing display issue.green lines has apperead on my screen.and this is not due to any physical damage.i have showed this to service center they are saying to change the display and i have to bare the 14190 charges of new display..this issue has been faced by my many friends having same mobile.

Server centre don't repair my mobile.
My phone now under warranty. And he told me to pay money than he repair my mobile.
He taken my mobile imei number.
My imei number is [protected]
I am cantact junagadh service centre

Am Parthkumar Patel.

I'm a One Plus user who's been using the OnePlus Nord CE for a year. The phone is even terrible. I had to utilize it because it was expensive and non-refundable.

On June 29th, 2022, I had an issue with the back camera and went to the repair center. They took my phone because it was still under warranty. They informed me that the camera will have to be replaced, and they had requested a new camera.

I phoned the support center and asked for an update in a week, and they stated they will talk with one another and fix it as soon as possible. After that, on July 12th, I went to the service center. They continued to use the same reason. We'll contact One Plus and inquire.

I contacted One Plus Customer Service the next day, and the executive said he had highlighted my issue and that One Plus will try to remedy it within 24 to 48 hours.

I approached One Plus Customer Care again today, July 18, and the executive informed me that my issue had not even been handled. I am really dissatisfied with the OnePlus. They are referred to as luxury brands, however, they deliver the poorest service. A OnePlus customer service representative informed me that my repair would take 15 days, but it has already been 19 days.

I had to cope with a lot of stress as a result of this since I had spent so much money and couldn't use the phone, and I didn't have another phone, so I had to buy a cheaper phone. I purchased a premium phone for a premium service that does not exist. In reality, whether I use it or not, the phone's worth continues to fall after purchase. I couldn't use my phone because of this service. It is entirely the fault of One Plus. I need reimbursement for the damages I've had to cope with in the last month as a result of their failure to offer adequate service.

I request that the consumer helpline investigate my complaint. One plus did not deliver superior service. I believe I will receive justice in this case.

Unable to set/add contact photo for contacts.please fix this defect

Hlo sir /mam . I have some thing problem in my one pus mobile . Seems Black line on screen. Day by day line is very dark .plz cantct with us

My screen got violet and blue in color automatically. There was not any mishandling from my end but when I approached one plus service center Anupam saket New Delhi representative there asked me there is bend on mobile but no such anything and also what is the relation between bend on mobile and screen display going. It is such a pathetic service from them. This is my hard earned money and they are taking it unnecessary and in unethical way. I had to pay 6875 from my end. If needed I can furnish all the details.
Hope to see any resolution on same.
Address of Service center is below:
OnePlus Exclusive service centre,
PVR Anupam, 11 Community Center,
Ashok Vihar, Saket, New Delhi,
Delhi 110017

Hey there

I've order 2Bluetooth oneplus bass edition.. From my brother account number is [protected]... 1 Bluetooth is not working I've complained but they are not helping me they are not concerning about customers ... Two time I have sended my product to them they not solved my product and they sended me damage product n they're saying it's damage although they are ruined my product and not helping me
Now what can I do my too much time wasted oneplus company service and my 2000 money...
Help me

First time I've complained to them but they are not resolved the date is... 28/6/22

Again I've complained still they not resolved the date is 6/7/22

Hello there ..🙋‍♂

I've order 2oneplus bass edition Bluetooth from my brother account number [protected]... My 1 Bluetooth were not working I complain oneplus company received my product but not resolved my problem and sended me damage problem ..second time I've complained but they are saying this is damaged we unable to touch unable to repair ur product cuz it's damage.. Although they sended me damage and not repairing my product... And my product is in under warranty... They are not helping they're wasted my time my money they are not solving my problem regarding Bluetooth not charging and sound stuck battery draining problem..

First date which I complained they picked my product date is... 28/6/22

Again not solved Second date is.. 6/7/22...

Date of Purchase - 29th May 2022
Model - Nord CE 2
On Purchase within 10 days the phone memory of 128 GB got auto full.
On visiting the service centre (First of all it was pathetic to visit the service centre for a newly purchased phone) the mobile was reset and the issue was resolved temporarily.
Post that the issue continued again after 8 days. Again I visited the service centre and the software was updated informing me that the issue was resolved. On 6th July again the memory got auto full and I visited the service centre to inform the same.
It was asked to submit the handset. I submitted it on 8th Jul and informed that I need the replacement URGENTLY or refund of my money paid.
On 11th It was informed that the issue is resolved.
But i didnt want the repaired phone by paying Rs 25K.
Hence again asked for refund or relacement. It was communicated that I shall get the refund by 14th Jul. Its 14th today and I am still awaiting the replacement. I have lost faith on the branch. Have wasted my time and energy and have been harrassed by Oneplus. Need compensation and refund / replacemet on TOP PRIORITY

Mail is marked to Shweta Dangle
Pinky Das and Venkatesan Sekhar

This email is regarding my defective OnePlus earbuds pro which I had submitted to the OnePlus service center at Phoenix Market City Mall, Kurla on the 7th of July 2022. My device is within warranty period. The customer care representative at the center promised me to call with an update on the service on Monday, which was on 9th July 2022. I am yet to hear back from her. Additionally, I have been calling them in their provided contact number ([protected]) multiple times, but i have not received any response from them. They had received my call only yesterday, where they mentioned that they would get back to me in sometime, but it has been more than 24 hours and still no response. Also, my contact number is clearly mentioned to them, but i have not recieved a single call from them. Also they have not replied to my queries in WhatsApp.

This is a completely unacceptable behaviour from the customer service. Since the mall location is far away from my residence, I cannot afford to visit the mall multiple times to check on the service update. I do not understand why is it taking so long to come up with a resolution? This is my worst experience from OnePlus customer service and would like to escalate this issue to the higher authorities in the department. Request you to take suitable actions on the same and provide me with a resolution at the earliest.

My phone has got green vertical line on middle of the screen. It happened right after the update of os 12.1 stable version.

I am very fed-up this mobile due to every time network issue in mobile and i have second phone infinix hot 8, and same sim(Airtel) use in both mobile infinix network is stable but my nord ce 2 lite netowk is not stable.

i request to you please replace the mobile asap.

my contact no is - [protected]

I recently bought a OnePlus c-type charger cable in the OnePlus online store. Unfortunately I wrongly ordered Type-C to Type-C instead of Type-A and I reached out to customer support for an exchange. They said they can't exchange and I can reach out to OnePlus experience offline stores for the same. When I reached out to Tnagar OnePlus experience store, they said they can't do and customer support is just deviating. However, it's not mentioned anywhere in the OnePlus online store that the product are not returnable and this is day light robbery. I've been using OnePlus phone for 8 years and this is Pathetic

I have a oneplus 9. Bought it in april 2022 and since then I am facing an issue with the slide button to put the phone on ring, vibration and silent. It often gets stuck, then I have push it really hard. So, it got stuck just as everytime but it's not moving now, I tried alot. So I went to customer care centre. First of all, the nearest centre is half an hour away from my place and when I reached there, there was a waiting for 2 hours and on the top of that I had to deliver my phone. This is heights of inconvenience. It is unacceptable and I am not going to recommend oneplus to anyone. I also have been facing issues like not receiving gmail notifications even after enabling all notification settings. I called customer care, they told me to wait then cut the call.
Do something about it or else I'll start writing bad reviews everywhere.