OnePlus India Complaints & Reviews

I'm Ganesh Deshmukh and I'm using One plus 8, on 15 aug mobile is stop working automatically and switch off and not able to restart, nothing is working I'm going to service centre but deo 15 aug service centre is closed and I'm going to other mobile repairing shop mobile is out of warranty so I ask to check what's happening he said may be hardware issue then I leave and next day mobile submitted to service centre the service centre is saying mobile motherboard is not working needs to replace and cost is 28000 and i said i don't want to replace and I'm going to again yesterday mobile repairing shop and ask to repair the mobile and cost is 2500 he repaired and issue is resolved not any motherboard issue is found.
Service centre at Seawoood Grand Central Navi Mumbai.
On mobile screenshot attached for reference.

I purchased one plus nord 2t 8gb, 128gb storage in OnePlus store (prozone mall) saravanampatti Coimbatore Tamilnadu ... The sales person not explained about the offers, exchange etc...after final billing completion they are telling me about exchange offer, but sales persons not given me options about exchange offer before purchase, after that they are telling my exchange phone f41 samsung they won't take as a exchange i asked them can u show the notification where one plus is telling not to take this phone as a exchange ...they behaved very rudely...i need an explanation and proper answer...i need my exchange money back. Poor behaviour by manager

Not responded

Thay are not responsible for our electronic device Television which we bought 6 months ago and under warranty the person are not even responding

WORST SERVICE!

OnePlus phones are worse after updating to color OS, OnePlus is never like before.

PLEASE BEWARE BEFORE BUYING OR UPGRADING TO ONEPLUS!!

After the OS update my 8 Pro got display flickering and green tint issue, customer support informed to give the phone to service center and they will check for the issue cause and fix the phone,
Later on they say that the issue was not caused by OS update and company has not approved for service and cannot be fixed!

Initially i did not have my invoice and service center agent informed with out invoice they cannot fix the device or send it for service approval, while checking Oneplus websites past orders to download invoice, i was able to download all order orders invoice except 8 Pro's invoice, (check attachments for error message), even called customer support and asked even they told due some issue it will take 48 hours for them to send me the invoice!!

After i found my invoice which was lost, Phone was given for service and the next day got a call from service center and they informed that company has not approved for service as they will fix only if there is green lines, and will not fix for green tint issue.

TV not working

Suddenly some green lines appears on screen without touch down the phone nor fallen, nothing fault from my side. Why this happened?

I bought OnePlus U1S 126 cm (50
inch) Ultra HD (4K) LED
Smart Android TV from flipkart on[protected]. After two months i am facing screen flickering issue. I completed to customer care and got complaint no INSI[protected] dated 07.07.22. After that technician visited to inspact the tv and he told screen will be replaced then issue will resolve. After that customer care told your screen panal is in order and due to unavailability of panal your issue is not getting resolve, it will be done by 3 to 5 working days. I again and again getting same information from customer care by complaint number[protected] dt-20.07.22. After that I got a mail from oneplus with complaint no[protected] dt-28.07.22 on[protected], in that mail they told that sure will resolve by 7 to 10 working days. After 10 days again I got a mail to wait more 7 to 10 days. I can't u understand which type of service providing oneplus.

Speaker and mic both are not working properly

Currently I am facing the problem of my screen getting black out in my 1+ Nord Ce 5G 8/128 Gb.
For which I tried to get it repaired from service centre which is only one in kanpur nagar, Uttar Pradesh. But when I reached to the service centre I got to know that it was out of electricity for last two days due to which my mobile could not be operated.
I request to you please do something for this as I have got tired of running 50 kms to get my mobile operated.
Your sincerely.

I bought one plus tv 50 inch on 07.10.2021 from flipkart. Now, on 9.08.2022, got screen flickering issue in display of tv. Customer care is not responding.

New update of oxygen OS 12.1 version sucks I am facing these problems

1. Full charge time left not available
2. Bluetooth charge not accurate and don't shows two buds charge seperately
3. Folder option on Lockbox not available
4. App rename not available

Really I am regretting why i updated oxygen OS
Please push a new update please

Recently I met with an accident, my One plus 7 phone's screen got damaged but it was slightly working, I went to Authorised service center (MEOP SOLUTIONS, BELGAUM) to replace new screen, after they replaced the screen, I saw that my front camera's quality is changed, when I asked service center guys, they denied it and said it's not their problem🤷... disgusting service was provided.
I want my front camera to work good, please help me to get it done.🙏

I submitted my device to the authorized service center of Kota Rajasthan on 26/5/22 regarding my issue of heating issue which I was facing in my device and was in a state of intolerance so in order of that has submitted my device and received my device on 10/7/22 after repeated calls and several reminders by me to the customer care. They have tortured me at the epitome as they could by just passing on my concern every day and also not responding to my calls in many cases. After receiving my product back, My fingerprint sensor was missing and I got to know when the local phone repairing shop opened my phone this act of one plus the customer care is highly non-tolerable and I want strict action to be taken against the customer care and want my purpose to be resolved as sooner as possible

I have given my phone on 29/7/2022
And they have told they will give mobile on 4 /8/2022. And today is 8/8/2022 still I haven't got phone they are first given excuse me due to rain but on that path there is no rain . And now they are saying warehouse of one plus haven't given dispatch display . And service center people saying we can't tell you when we get parts. We can't help that is not good service of one plus. Do provide alternative phone.

I purchase a One Plus Mobile along with Protection Plan on 28/5/2022 for which I paid all amount in advance of both Mobile & Protection Plan charges. Company said Protection Plan will be activated within 3-5 working days its being more than 75 days but my protection plan has not been activated yet, , inspite of protection plan premium amount being paid in advance.

I have raised complaints via Customer care number, Whatsapp chats & email escalation matrix mail id but my query not resolved yet. After registering complain, they provided me Reference number[protected] but my complain not resolved yet.

Request your help in getting protection plan activated on my phone or getting refund of protection plan amount - whatever is possible

Sir,
I gave oneplus bullet wireless z Bluetooth bass edition in repair and i got oneplus bullet wireless z2 Bluetooth. In this Bluetooth sound quality is so bad . So i kindly request you to resolve my problem

My TV display was having problem from last 65 days.
We have complained about it to the company but it has not been repaired till now.
Company is making excuses instead of repairing it.
Every person representing the company is making different excuses.

Hello sir, I am Saurabh Kumar a student using your oneplus bluetooth since 7 to 8 months and from 2 months I am facing problems getting less sound in left one of the bluetooth.. So please solve my problem for that I am very thankful to you...Please solve my problem as soon as possible..
Thanking you..
Your's Trustworthy
Saurabh Kumar
Mob. No.:[protected]

I love one plus products and all of my family members use one plus mobile phones. Its a great company so i ordered one plus 10R on 23 july and i got it on 30 july by amazon.And within 4 days that is on 4 th August it got stolen.
My concern with the company is if it can provide any help.I really need a phone especially one plus.i loved using 10R.But now I don't have any funds anymore to buy it again.Looking for a positive reply from one plus company.
IMEI 1-[protected]
IMEI 2-[protected]
I am attaching my FIR and bill from amazon.
See if one plus can help us.