OnePlus India Complaints & Reviews

Currently I am facing the problem of my screen getting black out in my 1+ Nord Ce 5G 8/128 Gb.
For which I tried to get it repaired from service centre which is only one in kanpur nagar, Uttar Pradesh. But when I reached to the service centre I got to know that it was out of electricity for last two days due to which my mobile could not be operated.
I request to you please do something for this as I have got tired of running 50 kms to get my mobile operated.
Your sincerely.

I bought one plus tv 50 inch on 07.10.2021 from flipkart. Now, on 9.08.2022, got screen flickering issue in display of tv. Customer care is not responding.

New update of oxygen OS 12.1 version sucks I am facing these problems

1. Full charge time left not available
2. Bluetooth charge not accurate and don't shows two buds charge seperately
3. Folder option on Lockbox not available
4. App rename not available

Really I am regretting why i updated oxygen OS
Please push a new update please

Recently I met with an accident, my One plus 7 phone's screen got damaged but it was slightly working, I went to Authorised service center (MEOP SOLUTIONS, BELGAUM) to replace new screen, after they replaced the screen, I saw that my front camera's quality is changed, when I asked service center guys, they denied it and said it's not their problem🤷... disgusting service was provided.
I want my front camera to work good, please help me to get it done.🙏

I submitted my device to the authorized service center of Kota Rajasthan on 26/5/22 regarding my issue of heating issue which I was facing in my device and was in a state of intolerance so in order of that has submitted my device and received my device on 10/7/22 after repeated calls and several reminders by me to the customer care. They have tortured me at the epitome as they could by just passing on my concern every day and also not responding to my calls in many cases. After receiving my product back, My fingerprint sensor was missing and I got to know when the local phone repairing shop opened my phone this act of one plus the customer care is highly non-tolerable and I want strict action to be taken against the customer care and want my purpose to be resolved as sooner as possible

I have given my phone on 29/7/2022
And they have told they will give mobile on 4 /8/2022. And today is 8/8/2022 still I haven't got phone they are first given excuse me due to rain but on that path there is no rain . And now they are saying warehouse of one plus haven't given dispatch display . And service center people saying we can't tell you when we get parts. We can't help that is not good service of one plus. Do provide alternative phone.

I purchase a One Plus Mobile along with Protection Plan on 28/5/2022 for which I paid all amount in advance of both Mobile & Protection Plan charges. Company said Protection Plan will be activated within 3-5 working days its being more than 75 days but my protection plan has not been activated yet, , inspite of protection plan premium amount being paid in advance.

I have raised complaints via Customer care number, Whatsapp chats & email escalation matrix mail id but my query not resolved yet. After registering complain, they provided me Reference number[protected] but my complain not resolved yet.

Request your help in getting protection plan activated on my phone or getting refund of protection plan amount - whatever is possible

Sir,
I gave oneplus bullet wireless z Bluetooth bass edition in repair and i got oneplus bullet wireless z2 Bluetooth. In this Bluetooth sound quality is so bad . So i kindly request you to resolve my problem

My TV display was having problem from last 65 days.
We have complained about it to the company but it has not been repaired till now.
Company is making excuses instead of repairing it.
Every person representing the company is making different excuses.

Hello sir, I am Saurabh Kumar a student using your oneplus bluetooth since 7 to 8 months and from 2 months I am facing problems getting less sound in left one of the bluetooth.. So please solve my problem for that I am very thankful to you...Please solve my problem as soon as possible..
Thanking you..
Your's Trustworthy
Saurabh Kumar
Mob. No.:[protected]

I love one plus products and all of my family members use one plus mobile phones. Its a great company so i ordered one plus 10R on 23 july and i got it on 30 july by amazon.And within 4 days that is on 4 th August it got stolen.
My concern with the company is if it can provide any help.I really need a phone especially one plus.i loved using 10R.But now I don't have any funds anymore to buy it again.Looking for a positive reply from one plus company.
IMEI 1-[protected]
IMEI 2-[protected]
I am attaching my FIR and bill from amazon.
See if one plus can help us.

Hi
Me Salam Kirankumar Singh from Manipur, Thoubal I buy one plus Tv model of 43FA0A00 on 20/02/2022 from Reliance degital store Thoubal but now the TV has problem of screen whitening no picture on it while watching TV only hear sound so me request a repair service on 25/07/2022 to one plus Tv customer service but no solution right now so I report again and again for repair service.

Respected Sir/Madam,
I purchased a 50 inch LED TV (Oneplus 50 U1S) through Jiomart on April 26 2020 which got delivered on April 30 2020 which cost me 41000 INR and within 2 months of purchase the screen of this TV is damaged. I raised a service request on 19 July 2020 and after calling them continously after a week a technician came and requested a change of screen panel or tv replacement to oneplus. I m calling to oneplus service team past one week and not getting the issue fixed. They are telling the stock is not available and they have to talk to their higher management. And i even requested for an email confirmation i still didn't received. I would be grateful if they fix my issue as soon as possible. I want a TV replacement since i bought this tv on 30 April 2020 and its just been 2 months.

Thank you,
Amit N P

My OnePlus 8 screen has a horizontal green line without a single scratch. It has only been 1 year and 6 months since purchase. I'm not sure how OnePlus handles quality control.

The mobile less than six months old has conked and i am informed that the mother board is faulty and they don't have spares. They told 10-15 days time for service.
It's surprising that spare parts not available for the latest model and they want 15 days time for repair.
The instrument was given to the service centre in Mumbai on[protected] and no response yet even after 13 days.
A high end phone mother board cracking within six months is a serious issue and they should replace the instrument immediately

Hi Team,

I am using your OnePlus bullets wireless Z Bass Edition. I followed the steps mentioned in your terms and conditions to raise a complaint however not able to raise that as my pin code was not serviceable and if I am looking for service center it's 250Km away from my place. However it's not even a remote area i am residing in.

I called your customer service it was the worst customer service I have ever called. The excecutive from which I had a word with didn't gave me any relevant information I asked to transfer my call to any senior she was not able to do that as well. Such a shame on company One Plus who is globally a brand but could not even have people to respond their customers.

The price of products are extremely high for what ? The same features are available in other brands for low value. I trusted the company and services only then decided to go for the product. I would never buy or recomend One Plus again against the kind of journey I am currently going through.

Hope the brand won't be letting me down.

Regards,
Pranav Gupta
[protected]

I'm using OnePlus nord2 from one year, recently I got official Android 12 and Oxygen OS 12 update from OnePlus, after updating I got many issues, from long time I'm requesting OnePlus team to resolve the issues but I have no solution they wasted my trust and time (literally cheated me). I want to file cheating grievance against them.

Sir i had taken z bass edition neckband from oneplus company which was in warranty period and i gave it to the company for repair using service onepluscare app given by the company (picked up from me on 6th july and on 18th july) ) I got the empty box through courier, sir, it has been so many days, the company people have not taken any action nor are they asking me to give back my product, there is no response from their side please help me sir and i need my get the product back i will be very grateful to you

I am a die hard fan of one plus, and using one plus phones since last 9 years, and had planned to buy your new launch this year. Lovely phone, nothing to complain about. But your service centers are very inefficient and not at all customer friendly. Would like to give a feedback of my latest experience on 31-jul-22.
I am still using one plus 6, it's in A1 condition even after so many years... No complaints, but the battery is now depleting, takes me to charging every 2 hours now. So I visited the nearest one plus center to me, which is on JM road Pune. When I entered, none of the representatives greeted us, we had to search in all those people who can be the one plus representative. He was just standing there looking at us, but didn't approach us or ask what we looking for. He waited for us to go to him. He then directed me to service center in top floor for battery change issues. The service center person. Your service center was 100% full, people waiting standing as no seats, which gave me a shock that one plus has so many repair issues or seems. Gave me a reality check, that though my old phone was really good, the new ones seem to have so many issues and problems that people waiting in line. Lowered my confidence in one plus service in India. Rethinking if i should go for one plus again or not. Service centers should have minimum people to show service effeciency.

I then inquired about battery change and how long will it take to change battery in walk in. One plus India site user faqs mention that you will require 1-2 hours repair for walk in. This person said it will take 1 day to just replace battery and I will have to leave my phone for 1 day.

Who takes 1 day to replace a mobile battery? Local shop i inquired next told me they can replace in 1 hour. Why can't one plus fix their own phone issues in 1-2 hours? Also in this age when everything works on otp, and if you have just one mobile, who can afford to give in their mobile for 1 day only for battery change?? My device is working perfectly fine.

I ended inquiring local shops for my battery change issues. Yet to be replaced though. The service center people were not at all helpful or customer friendly.

If one plus wants to have a good market, which it should have as it's a brilliant product, their service centers should be well trained and equipped. Small repairs like battery change should have a separate queue which can clear most of the crowd quickly, separating from mobile repair. This is common sense.

I am sure many other customers must be trying to scream out their experiences to you. Hoping One plus mangement intervenes and looks into their service center operations. Specially JM road. It's nothing good. No good vibes come from your service centers. People enter and leave empty handed, as people working there don't bother about customers or their issues. They just stand there like security guards. No interaction with customers.

Awaiting some positive action on this. And a positive feedback.

My Bluetooth headphone power is not getting on, suddenly got off, kindly do needful as soon as possible...