OnePlus India Complaints & Reviews

I purchased OnePlus TV U1S 55UC1A00 IN on 27th September 2022 from OnePlus website and it worked only for 5 minutes and since than I am tracking the team on whatsapp to help and get the new TV replaced and they are telling that its in pending request. Either I need my money refunded or the new TV replaced. This company is making me fool & wasted my 35, 000

Order number - M[protected]
Service request number :[protected]

On 28 September 2022, I ordered a new "OnePlus 10R 5G" phone under exchange offer Order Number M[protected] . On 1st October 2022, the bluedart delivery person came and rejected the old phone for exchange and cancelled the order AWB [protected]

Until today i.e., 29 October 2022, I have not received my refund amount of 23, 339/- rupees. As per One plus Customer care they have process refund successfully dated 12 October, you will get amount in next 1 to 10 working days .
I have called their customer care multiple times and all of them say that you will get it update next 24 to 48 working hrs. But, tomorrow never complete One plus 48 hrs.

I have purchased a OnePlus TV through Amazon in the month of December, 2021. The TV started malfunctioning (horizontal lines on the screen) since more than two months. I have contacted the customer care vide Complaint No. INSI[protected] and a technician has inspected the TV in the month of August'22 and stated that the panel is to be replaced. Nothing has been done after that despite speaking personally to the customer care several times. Every time when I contact customer care, they tell the issue will be resolved in 24/48 hours. But in my case several months have been elapsed, but the issue remained unsolved. I experienced the same problem at the time of purchase for installation of the TV.

I am From kerala, I purchased one plus 8T before one and half years, Now a pink line showing in my mobile display without any reason. There is no damages, scratches in mobile by mishandling it. Then I searched in u tube and communicate with my friends, i there is same problem faced by lots of peoples, this is very important issue from your side.

Kindly help me to solve this problem.
And don't allow to make these kind of mistakes in future.

Hello sir my TV is under warranty and it's damage I called to customer care and they send their engineer to check and they said your TV will got replacement but now it's more than one month I didn't got my new TV I am just giving you my reference number IN02125TV[protected] First they said that they will repair it in 15 days then after 14 days when i called them they said they will give me replacement and said me to wait for more 15 days but Its 30 days there is no reply from them they are making me fool

On[protected], I purchased a one plus TV from the one plus app store using my HDFC debit card EMI option. TV was delivered on[protected] through deliverhy.com. On[protected], while watching the display, horizontal lines appeared and the display disappeared.

The next day, I raised a support request with one of the One Plus Support team members, and a technician was assigned to my house from a third-party vendor. He confirmed that the display was having an issue. The same issue had also been reported to One Plus Daily. I communicated with the One Plus team via WhatsApp and phone calls. They said that a replacement had been approved but that the product was not in stock in Bangalore. The TAT is coming to an end. They didn't give me proper information about my replacement.

I bought a TV U1s(50ich) on 15th of April. unfortunately the tv was defective so I register a complain on 5th august regarding display issue . my tv is dead from last 70 days. but nothing has been done by company till yet . ever time a contacted customer care they replied me by the fixed dialogues. very cheap services by a trusted brand . totally disappointed by the one plus.
please provide me refund or replacement .I will not accept any repair.

my case id:[protected]

I have been using the oneplus 8 since June 2020. The experience was good untill the recent update came. After the update the phone screen suddenly started flickering and turning green. When I went to the one plus experience store they just reseted the phone and gave back for one day it worked fine then again the phone screen started turning green. And when I called them again they said you have to replace the display and pay the 14000 rs for it. My device has never taken any water or drop damage. They said we know but you have to pay. Is oneplus deliberately trying to destroy the old devices or want to make money out of this. Disappointed in one plus and it's services. They are reluctant to accept their mistake even though the problem have occurred with many devices. They should atleast release a statement and provide with replacements.

I am also sharing a video of the problem.
Build number : IN2011_11_C.35

My 55 Inch Q1 pro has display issue and panel is in warranty. i raised complain :

Sep 24, 2022 09:16:02 AM

Engineer visit on: ( 550 rs visit charges)

Oct 3, 2022 02:54:08 PM, status: "Engineer has begin the journey."

Today OCT 17, 2022 and panel not changed yet. i did many call on customer care they told me to wait another 9 days, even i already waited 14 days.

i asked them for status to wait more days, they told me just wait for 9 days without any update means they are not even sure and just keep delaying customers.

Repair Request Number: IN02147TV[protected]

Raised the complaint long back in the month of August and sept and still no response or fix is being done. No proper answer at all from the customer service

Hello Sir/ mam
Mere Tv Main Display Ka Issue Aa Rha hai or kafi time ho chuka h ki m company walo ko call krte krte
5 agust ko mane complaint dali thi and mere ko abhi tk koi resulation nhi diya ja rha mujhe bss wait krne ka bola ja rha h mail aa rhe hai or mail m yhi likha hota hai 7-10 din tk wait kro 5-6 mail bheje ja chuke hai mujhe koi resulation nhi mila so help me iss company k upr action liya jaye loot rhi hai yeh logo ko

I bought a television of Oneplus 32 inch, before the warranty period got completed my remote got complained and i registered for warranty on 3rd September 2022, but after 2 weeks the reply from the customer care was their are shortage in remote they have ordered in manufacture hub at Banglore. today its 13th of October still now no response from ONEPLUS COMPANY, service center is not at all picking my phone. The funny part i noticed was remote is available in one plus service center and filpkart for purchase but to claim the warranty company have shortage. Kindly consider this issue

I bought OnePlus 10R 5G in May a few days after it was launched, it worked pretty fine for the past 3 moths or so, but suddenly its screen started fluctuating and in a few mintues the screen just went blank. I contacted OnePlus support and went to OnePlus authorised service center located at M2K Rohini, Delhi. The attented me and told me that the screen would be replaced and no extra money would be asked from me as it is a manufacturing defect. Last year I purchased Samsung S20 which had a similiar malfunction and Samsung actually provided me with a new packed phone on the same day. After I submitted my phone in the OnePlus service center they said I would receive my phone the very next day, however in the evening I received a call saying there's some issue in the battery also and they won't be able to give me the phone before a week. Its been past a week I still haven't received any news from their side, I call their service provider everytime they comeup with a new reason and a new deadline when and if they pick up my call. Honestly I wasn't expecting such a disastrous service from sucha reputed company.

OnePlus company has the worst company i have ever seen.they have worst customer care service. Where no one picking the call. Worst WhatsApp service they waited you for long time to connect with agent. And most importantly they have worst product

I Purchased One plus 10T (16 GB RAM + 256 GB storage) in One Plus store website on 28th of September 2022. Received the product on 01 OCT 2022 thro courier. When I started to transfer the data the phone started to heat up abnormally. There was even more heat dissipated while charging as well. I spoke with Customer Care on 3rd october and submitted it to the Velachery customer service center in Phoenix market city, Velachery, Tamilnadu as per the advice from the customer care executive. Customer care confirmed that since the issues are there, the phone will be replaced since there is a 14 days replacement warranty. But the service person was not ready to accept the heating issue and confirmed that it is perfectly alright for the phone to heat up to 45 degrees. We had a minimum of 4 to 5 conversations with the customer care executives, who just mimic the service person. Both the customer care executives and the service persons confirm that it is very natural for a oneplus phone to heat up. This is really a bad experience and very bad service has been provided by the one plus team. Even the service person agrees that the phone is heated more than 43 degrees and the charger to a temperature of 48 degrees(Attaching the evidence and the service report). I bought this phone after verifying the phone specifications and the performance level. As per the oneplus site, 10T gets heated up to +/- 25 degrees. But this phone does not live upto the mark. This could be a manufacturing defect . Kindly do the needful for the refund as I was denied replacement of the phone by oneplus service.

https://www.oneplus.in/10t

Invoice #: MHEC[protected]
Order #: M[protected]

Service Report # IN01044X[protected]

Hiii,

I am parag prabhakar kamble, using one plus nord CE 5g since last 1year... When last 10 to 15days software updated in mobile, then facing problems network & hanging issue also charging slow issue.& Mobile is not proper working..

Please Guide

Regards
Parag kamable

I have purchased OnePlus Bullets Wireless Z Bass earphone last year where as one year warranty. But after 4 months earphones unable to turn on. Even one day one magnet of earphone came out and I fixed with glue. I am working in private sector and work suffered lot of due to such inferior product. I even not got any reply from Amazon after updating complaint. After using another option for earphone I visited OnePlus service Centre for replacement of earphone under one year warranty period, they out rightly refused for replacement. Requested you intervene and help to get it replace.

Thanks

Ramnesh Sharma
(Complaint has been also submitted with Ministry of consumer affairs)

My OnePlus Y series 43 inch TV is off from last Two months due to technical reason, I have been calling service center continuously since last Two months but still no resolution of my complaint.

It's been more than a month, my one plus TV not working due to technical reason, which were reported to one plus company on 8 Sept 2022 but still the problem is not resolved.

Every time we call to customer care they used to say it will be done in 2-3 days and a month completed yet the problem is not resolved.

Worst service I have experienced in my life. Will not recommend anyone about any product of one plus.

Complaint no :INSI[protected]

Dear sir/madam, My oneplus Z2 NECKBAND is unable to switch on, please resolve it, thank you.