OnePlus India Complaints & Reviews

I have purchased One Plus Android TV on 30/08/2022. They Said The Engineer will Install it within 48 Hours. Till now they havnt provided service. I called several times but no positive response from their side.Atlast they said they will return their product if they unable to provide service today itself.

Hi,
I have purchased Oneplus extended warranty plan for Oneplus 9 phone from their website.
After that i have placed a request with Case ID:[protected] to attach the warranty to my phone IMEI no. This request i have created on 7th June 2022. Still now the issue they have not resolved. I have mailed them more than 10 emails and hardly they are reply to them. I spoke with the customer care team but unfortunately only giving false assurance but no resolution .
I am not in a situation which cant be handled by me. Please help me in this regards.

I am facing oneplus TV screen issue from past 45 days and raised the complaint with one plus support team on 27 August 2022 with service request number IN05028TV[protected].

I have followed up more then 20 times and support team escalated this issue multiple times but didn't get any response.

I need quick assistance in this.

Why your staffs are very much rude in VR Mall chennai Oneplus store.
What for you are placed sofa in your store. We sat on ur sofa by your staffs advice for placing order online. While we are sitting and placing the order, one of your staff was telling not to sit here in rude manner. Then why you have placed sofa.
This shows your bad response over the customers. So people with simple clothes must not visit your store is it?. I have ordered 10T. Treat everyone equally. Very bad attitude of your staffs.

I have purchased the 9R mobile last year in the month of August 2021. Now suddenly adopter of 9R got out of order and I m unable to recharge my mobile using the original adopter. I want the problem to be resolved immediately. But customer care says that warranty period is over due to late reporting. my question is how come quality of highly priced product has poor quality which could not be sustained even for year. Please arrange to change the adopter immediately

I updated my 8t into latest os.. A green line appears on screen.. When gone to service centre bad experience.. And they rejected the service..

One plus team,

i am facing a lot of issues with my recently purchased one plus buds z2 . in a short span on 3 months i have submitted the earphones 3 times as either 1 or 2 plugs are not working.

the quality of one plus products have came down in recent past .

help me to get my devised repaired or exchanged.

you can contact me on [protected]

Raised a complaint about display issues on my tv baught 6 months back.
Even after 21 days fromnthe date of complaint, no resolution taken place. Revert from local service centre is very arrogant.

Oneplus service centre kota
Has replaced my original screen from my phone

I purchased one plus nord 2t 5g from one plus official site . As I had already mentioned gst details of my company at the time of placing order but the oneplus officials has not mentioned my gst details on my invoice no. MHEC[protected] . My order id is M[protected] . I called on the spot after getting delivery of my mobile on customer care of oneplus and requested them to change my invoice and told them to input my gst details and send me the updated invoice but they refused my request by saying that they have no option to update my gst details . Please solve my issue and tell company to update my invoice Waiting for your reply

Showing green line in display after updation,

I have purchased Oneplus tv from Flipkart, on last year 16th October 2021. The display issue started from 27th July 2022. I have contacted customer care and they sent technician to check and he checked and informed the display issue. We are not able to open the TV, its showing black screen only. TV display has some manufacturing issues, need to be replaced. I asked the assistance from Customer care. It's been more than a month now and they are saying they have not received the TV display in Ranchi, so they are not coming and replacing . I don't know how much time it takes to do the repair and what about the customer loss in that period. very poor customer service. Cheap quality, Low quality Product of Oneplus india. Totally De-satisfied by Oneplus India.
They have escalated the case and case number is[protected],
still nothing is happening and they are saying they have not received the TV display and stock is pending from long time. If repair is not possible with in some week then replace the TV with in week.

I have purchased one plusd nord 2 last october month from gip mall noida sec 18,
after 2 days ago Suddenly my Phone display remove.
please resolve my complaint ASAP.

I have purchased OnePlus 43" Android TV on 17.02.2022. I lodged complaint on customer care on 20.07.2022 regarding internal heating but without technician visit, Complaint was closed. Again Complaint registered on 27.07.2022 & technician visited and informed me Pannel is damaged and will be replaced within one week on part availability which will be covered in warranty but again Complaint closed without resolving issue with wrong feedback. Again Complaint resistered on 25.08.2022 and escalated by OnePlus team but till date no issue resolved. I am experiencing worse OnePlus service which not likes it's name. I am using OnePlus TV, OnePlus smart Phone & Earphones. I am unable to watch TV, How can I trust on OnePlus service when you will provide service like this.
Complaint No- INSI[protected]
Date- 25.08.2022, Complaint No- INSI[protected] Date- 27.07.2022, Complaint No- C236673 Date- 20.07.2022

Please take necessary action and replace TV pannel urgently.

Name- Ajeet Sonkar
Mo No [protected]
Email- [protected]@gmail.com
Address- Vill Kakarahati near Jawahar Navodaya Vidyalaya Post Sevarhi Block Chahaniya Dist Chandauli (U.P)- 232109

I am Deepak Rathor,

This is my Case ID:[protected]

To add additonal comments, reply to this email with your message.
And they have take 4-5 business working days to activate the plan. But this is not successful and today done 26 day

There is no option for Assamese language in the system default languages. I need to add assamese language in the next update as the user knows only Assamese language

I have order an oneplus tv y series 32" at[protected] my estimate delivery date is[protected] it has been more then 5 days i have not received my order. While i am tracking my order, status is order has reached at rapar facility at[protected] still i have not received the order. I have contact to customer care but they are not solving the problem

The display of my mobile is broken, which I have put at the service center for 29/07/ 2022 replacement, the part is not eligible yet, please help me, the company is rotating me after five days And i have done 3000 in advance still no solution please sir help

Case ID:[protected]
My TV is not working since 1st July'2022.
I have registered a complaint via the service helpline OnePlus number and it's been 2 months now and my complaint is not yet solved. I am so frustrated with the OnePlus Service. My TV is under warranty.
They said they will change the wi-fi adapter of my TV and still, the damaged part is not available in their warehouse.
I have communicated with them multiple times on call but still, my complaint is not resolved.

Hi,
I had purchased the TV unit U1s -55 last year on 7/10/2021 from Flipkart but 7th august my Tv unit suddenly all screen blackout & i registered complaint on oneplus site under the complaint no.[protected] .
on 16th August Engineer had come in my site & check the TV & said its mother board problem & we will replace 3-5 days after that no reply received from oneplus . many times call them but no positive response because they haven't spares & they are denied to replace the unit.
Kindly resolve this issue ASAP.
TV Serial No. E6210060B5TB00209
Date of Purchase :- 07/10/2021
Purchase From:- Flipkart
Complaint no.[protected]