OnePlus India Complaints & Reviews

I have purchased Oneplus tv from Flipkart, on last year 16th October 2021. The display issue started from 27th July 2022. I have contacted customer care and they sent technician to check and he checked and informed the display issue. We are not able to open the TV, its showing black screen only. TV display has some manufacturing issues, need to be replaced. I asked the assistance from Customer care. It's been more than a month now and they are saying they have not received the TV display in Ranchi, so they are not coming and replacing . I don't know how much time it takes to do the repair and what about the customer loss in that period. very poor customer service. Cheap quality, Low quality Product of Oneplus india. Totally De-satisfied by Oneplus India.
They have escalated the case and case number is[protected],
still nothing is happening and they are saying they have not received the TV display and stock is pending from long time. If repair is not possible with in some week then replace the TV with in week.

I have purchased one plusd nord 2 last october month from gip mall noida sec 18,
after 2 days ago Suddenly my Phone display remove.
please resolve my complaint ASAP.

I have purchased OnePlus 43" Android TV on 17.02.2022. I lodged complaint on customer care on 20.07.2022 regarding internal heating but without technician visit, Complaint was closed. Again Complaint registered on 27.07.2022 & technician visited and informed me Pannel is damaged and will be replaced within one week on part availability which will be covered in warranty but again Complaint closed without resolving issue with wrong feedback. Again Complaint resistered on 25.08.2022 and escalated by OnePlus team but till date no issue resolved. I am experiencing worse OnePlus service which not likes it's name. I am using OnePlus TV, OnePlus smart Phone & Earphones. I am unable to watch TV, How can I trust on OnePlus service when you will provide service like this.
Complaint No- INSI[protected]
Date- 25.08.2022, Complaint No- INSI[protected] Date- 27.07.2022, Complaint No- C236673 Date- 20.07.2022

Please take necessary action and replace TV pannel urgently.

Name- Ajeet Sonkar
Mo No [protected]
Email- [protected]@gmail.com
Address- Vill Kakarahati near Jawahar Navodaya Vidyalaya Post Sevarhi Block Chahaniya Dist Chandauli (U.P)- 232109

I am Deepak Rathor,

This is my Case ID:[protected]

To add additonal comments, reply to this email with your message.
And they have take 4-5 business working days to activate the plan. But this is not successful and today done 26 day

There is no option for Assamese language in the system default languages. I need to add assamese language in the next update as the user knows only Assamese language

I have order an oneplus tv y series 32" at[protected] my estimate delivery date is[protected] it has been more then 5 days i have not received my order. While i am tracking my order, status is order has reached at rapar facility at[protected] still i have not received the order. I have contact to customer care but they are not solving the problem

The display of my mobile is broken, which I have put at the service center for 29/07/ 2022 replacement, the part is not eligible yet, please help me, the company is rotating me after five days And i have done 3000 in advance still no solution please sir help

Case ID:[protected]
My TV is not working since 1st July'2022.
I have registered a complaint via the service helpline OnePlus number and it's been 2 months now and my complaint is not yet solved. I am so frustrated with the OnePlus Service. My TV is under warranty.
They said they will change the wi-fi adapter of my TV and still, the damaged part is not available in their warehouse.
I have communicated with them multiple times on call but still, my complaint is not resolved.

Hi,
I had purchased the TV unit U1s -55 last year on 7/10/2021 from Flipkart but 7th august my Tv unit suddenly all screen blackout & i registered complaint on oneplus site under the complaint no.[protected] .
on 16th August Engineer had come in my site & check the TV & said its mother board problem & we will replace 3-5 days after that no reply received from oneplus . many times call them but no positive response because they haven't spares & they are denied to replace the unit.
Kindly resolve this issue ASAP.
TV Serial No. E6210060B5TB00209
Date of Purchase :- 07/10/2021
Purchase From:- Flipkart
Complaint no.[protected]

I Bought One Plus TV 50U1S After Sometime My TV Screen Blank After 5-6 Time Switch Off TV Then On Tv Work Complete But Again Same Problem Occurs When I Complain one Plus Then Technician Come And Check TV Then they Say Some Like A Motherboard Issue I Order Company New Motherboard When Parts Come I Solve Problem Still 10Days Gone But One Plus Say No Part Available Wait For 5-7 days Extra
So I have One Question to one plus When u have No parts Of Your Product Then Why Make U TV Customer Pay Money U didn’t Give Free Parts is Your Responsibility I Called Many Time Customer Care Still parts Coming Wait 5-6 days So Solve My Issue Urgently
Never Buy Never Trust

Hi

The brand has lost all the respect in my eyes this time. The phone suddenly went to a factory reset without me doing anything in the mid night. I panicked looking at the screen because there was a single message that I understood that my phone is going to factory reset and everything else was being displayed in Chinese.
How on earth can I understand Chinese! Then the phone got automatically shut down. It went into an update mode and by the time it restarted, every application on the phone had been uninstalled, the data was lost. I lost my messages, my files, my images that I have been protecting for about 10 years now. I was able to retrieve only data that I had a backup luckily. Everything else went poof! Is this the service you expect after spending so many bucks!
This is so disappointing and pathetic.
I shall never ever buy one of one plus's products again.

I hope this reaches all the audience it is useful for. Looking at the number of complaints resolved by oneplus, I am pretty sure they have nothing to say about my issue here.

Thanks.

Shobhana Maringanti.

I have purchased oneplus tv from Oneplus showroom satyasai square indore, on 9th August 2022. The display issue started from 15th August 2022. I have contacted customer care no response till now from them. I asked for replacement of the TV but no response. provide me replacement or refund of money. But I don’t required any repair... Cheap quality, Low quality Product of Oneplus india. No Buy more...Totally De-satisfied by Oneplus India.

I have purchased this phone only 4 months back and I have been to the Oneplus store 7 times in the last 2 weeks. Firstly, the phone would switch off randomly almost twice a day, so I went to the service centre and they told that it is software issue without checking anything. After the software update, the same issue came up and the phone went into "CrashDump Mode". This had already resulted in data loss 2 times now.I again asked service center to check and they took my phone and did not respond for 2 days where I had visited them twice as their phone number was switched off. They did not repsond me until the third day when they said that Motherboard is crashed and needs to be replaced which will take another 2 days(pathetic as to why they didn't say it on the first day itself). After 2 days, I called them and checked whether it is completed as obviously the service center did not bother to call. When I collected the phone and started setting up the phone when I found out that the fingerprint function wont work. I again contacted service center to which they said that you will need to bring the phone as they have not done(forgot) Fingerprint calibration. When I went there this morning for the 7th time, they took my phone and made me wait for more than 30 minutes and then said that the calibration cannot be done and I will have to go to another service center to get it done.
This has been a complete harassment of a customer. I had requested them on multiple occassions to get my device replaced if it is having so many issues. But instead I got this kind of service.
I want a full refund for this phone as I am not interested in using such a bad phone.

On 6th August 2022, I ordered a new "OnePlus 10T 5G" phone under exchange offer. One 11th August 2022, the bluedart delivery person came and rejected the old phone for exchange and canceled the order.
Until today i.e. 22nd August 2022, I have not received my refund amount of 42, 429/- rupees. And, there is no email communication from OnePlus about my refund status.

I have called their customer care multiple times and all of them say that you will get it by tomorrow. But, tomorrow never comes.

Order Number : M[protected]

I bought Oneplus 9R in 8 months ago. 4-5 months ago it fell and the back panel glass was broken. I had visited Oneplus service center to get it replaced and it was too costly 3000+ INR. Hence I decided to use the phone as I was anyways using the phone cover.
Yesterday it suddenly turned off while I was using google maps. It did not fell or anything in recent past. I visited the same exclusive center in Brigade Road Bengaluru and they say mother board has malfunctioned and they cite the reason that the phone is physically damaged and hence cannot be claimed under warranty(I had bought additional 2 years of warranty, in total 3 years). I explained them that after the phone fell, how come it was working for 4-5 months if something major problem have happened like this(motherboard not working). It was definitely not because it had fell 4- 5 months ago. They refused to acknowledge this and are asking for ~26000 INR for motherboard repair and they can not even recover important data I had. This is a very bad service from Oneplus and is not expected at all. I would appreciate if someone can help in this regard.

I have purchased OnePlus Nord CE 2 mobile from Amazon on 03.03.3022. after 3 months my mobile had turned off and not working properly, then I given my mobile to the OnePlus service centre on 26.07.2022 for repairing, but now apprx 1 month is about to complete, now I didn't get any information related to my mobile phone by OnePlus support and OnePlus service centre. Also I had contact to OnePlus support, OnePlus customer care but not responding yet, and OnePlus service centre is saying not providing the part of mobile phone by the OnePlus.

It occurred on: 25/07/2022

Please 🙏

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Iam purches y1 tv 15 august 2022 but till time not installation. I have completed customer carr many time but not aney help

I purchased oneplus buds of rs5000 1.5 years ago In use of 6 months left side buds stopped working. I raised complaint and they replaced it but again within the 6 months of replacement the left side stopped working, I raised the complaint again but they it out of warranty (which is true) and we can't replace it so I ask I am ready to pay for replacement cost but they said they don't do so. It means I wasted my 5000 on plastic scrap which is not get repaired/replaced after get out of warranty.i request to get a replacement or compensation for this.

I have purchased oneplus tv in Amazon online on 9th may 2022.The display issue started from 5th August 2022.I have contacted customer care no response till now from them.I asked for replacement of the tv but no response.provide me replacement or refund of money.But I don’t required any repair.
Thank you

I have taken my phone to service center for Phone home screen not responding. They told me that display should be changed. It seems so lengthy and slow process. From service center..about 20th days...

Please respond my complaint as fast as possible u can.