OnePlus India Complaints & Reviews

I have bought tv from one plus six month ago now it was showing black in display so we called customer care after some day technition came and told us that display need to be exchanged so he have order display will come after 10 days we are waiting for now one and half month still display not came when asking the customer care they will tel not available .will doliver in 2 days etc and still waiting..so fedup with this now customer care is always buy ..im regreting to buy tv ..will never buy someting again from this company ...please repair my tv or replace

I had a panel issue for my oneplus TV(U1S series-55") which was purchased from Flipkart on 27/06/2021. I registered the complaint on 7th of August 2022. A service engineer had visited and put up a request for panel replacement since the product is still under warranty(panel warranty-2 years).
It has been almost 2 months now and I've not got my product repaired. While I contacted the service agent, they have no information regarding when the replacement product will arrive. And I had been repeatedly contacting the customer care number and that was of no use, since everytime they say that the product repair will happen within a maximum 5 working days but that never happened. Now I'm totally dissatisfied with how oneplus takes care of their customers. The product repair turnaround time (currently 2 months and still counting)is not at all acceptable and is way beyond the industry standards.

Dear OnePlus,

The Curious Case of Oneplus Phones!!

In the year 2014 a company launched its phone and the reaction everywhere was "Wow" and then I became fan of OnePlus mobiles. The reason for such huge success was reliability & customer centricity.

Over a period of last 10 years the company lost its path. It is no longer fair to customers. They now call themselves flagship brand but with inferior products, they are going nowhere. Being a OnePlus fan two years back I upgraded my earlier OnePlus to OnePlus 8Pro which was their flagship mobile. I hoped it will be near to my experience of Samsung Galaxy or Iphone but it is no where near in terms o[censored]sability. The oxygen OS which was the best few years back now has lot of bugs and lags. Now reliability was shuttered when suddenly the phone screen turned green and then gone black. I paid a visit to the customer service centre and was surprised to see a crowd lined up with similar screen issue. The issue is so evident, the phones with green line issue, the service centre is replacing screen even if the phone is out of warranty. Now for me they gave excuse that for green screen issue they don't have instructions of free replacement and will cost me around 17k. But I didn't dare to replace the screen after watching so many mobiles suffering screen related issues. Hence I decided to go back to Samsung Galaxy along with Apple iPhone. Astonishingly the iphone is 4 year old and yet I am not feeling any challenge to go for new model. It doesn't lag, it doesn't fail and it survived a whole night under water!!

The most frustrating thing is that I lost all my data. Even if OnePlus agreed to replace my screen I had to wipe my data because of security and safety reasons. Hence keeping a faith over these brands could be so expensive in our life. The phone cost could be measured but the value of data & memories lost couldn't be calculated. If you're a OnePlus user keep your data backed up. You never know when it will ditch you.

I bid adieu to OnePlus!!! These Long queue in your customer care center reflects that you are going Backward & downward only.

You're not a flagship brand nor a flagship killer. You have become disgustful OnePlus!!!

You broke my heart 💔

Regards,
Md Azimul Arif

IMEI1 : [protected]
IMEI2 : [protected]

Dear Sir
On Dtd 28/08/2022 i visited Oneplus Authorized service center Address:-Madubani Commercial Complex Near Vishal Mega Mart Kanth Road Moradabad-244001 phone no:- +91-[protected] for the repair of my mobile phone Oneplus 8pro to change my back glass and battery,
On that day they said that they currently don't have parts right now so they ask time for 1 week time and ask me to deposit 4000INR so i deposited money.
Till today they have not provided me parts that i requested him many times but every time they ask for more time
i don't know what to do so i requested you to help me

From

Prateek Gupta
Email:- [protected]@gmail.com

Dear One Plus Team,

I purchased One Plus Nord 2 on 8th Feb 2022.
Since I purchased this device I am facing multiple issues like:
Unable to disconnect the phone
Phone is hanging
Sometimes it automatically re-starts
Abnormal charging
The phone becomes unresponsive
Phone Details:
IMEI Number: [protected]
OS Version: V11.3
Version : 8GB RAM +128 GB
br...

The name is to big for know the brand. That's why I chose the product. But I'm never expected there service was so pathetic, so much misguiding by there executive, I'm frustrated with trying to contact with my problem but still I'm not getting any response from OnePlus till now. No one will reply after putting my complaint to different platforms like . ONEPLUS WEBSITE, SUPPORT CARE, WHATSAPP, these are officially platforms for contacting them but still I'm not getting any single reply from MAIL, WEBSITE, OR TECHNICIAN CALL

It is informed to you that I was purchased one plus led TV by using one plus mobile application I have confirm order with completely full payment prepaid when TV was delivered by Blue dart courier so I have called to one plus customer care for installation of led TV after submitted the request about installation they have provide me ticket ID 2G29-44255 with the reference I'd technician visit for installation of LED TV after unboxing LED TV by technician they have observed that TV display found in damage condition so same time they have submitted the report to one plus for dad arrived of product and same time I have inform to one plus customer care they are saying that they will be replace the product because it was dad arrived product I am daily called to one plus customer care they are saying that wait for 7-10 days replacement will be process but still my LED TV not replaced I am request to you please take this matter on top most priority basis and provide me replacement on urgent basis because two month already completed but still my TV not replaced

I place request to fix my in-warranty mobile phone nord 2 . Today on 30th, sep, 2022, I got call from servify, they asked me to pay 8300 approximately by saying the phone is damaged, However, I gave the intact phone . Either their courier partner or they themselves might have caused the damage to the phone .

Now, they are denying to fix the in warranty phone without the money .

Their onsite warranty policy is worst and I lost my hard earned 28 k by buy this phone .

Update : I called the one plus care after trying to call their toll free number, After trying to call them 28 times, finally on 29th attempt the call got connected . Now, their executive saying that it's your fault you should record the video before sending us .
---- I had not bought your phone, if I had knew that to fix my in warranty phone, i will have to do so much formalities .

To Conclude, Because of their delivery partner or their service partner mistake, I would have to bear the cost of the damage of my mobile .

Company name- one plus Type & Model- one plus 10t 5g Date of Purchase- to be updated by consumer Under Warranty-yes Amount Paid-55999 paid for extended warranty- 5999 IMEI No - [protected] extended plus accidental warranty name- one plus care overseas 600-800 complain- consumer purchased mobile from company. I need warranty code to activate accidental warranty but company not providing the activation code . I want the code to activate accidental warranty as soon as possible.

We are complaining about display related issues of tv from 10 days to the customer service but the procedure is very slow and we have to complaint everyone which is very frustrating

And due to the problem I visited to OnePlus Authorized service center in Bengaluru actually i am from Andhra Pradesh but i am studying in Bengaluru that's why i went to this service center then they repaired it after few days and then they said from now onwards you would not face any problem by this mobile it's absolutely fine now. then after 10 days i am facing the same problem but due to completion of my exam i went back to my home town then i went to Vijayawada OnePlus exclusive service center they said we can repair it but it takes Atleast week then i said please complete it as soon as possible because my college is going to be start soon then they assured me that they will repair this mobile within a week and then week became 3 weeks i have been calling them frequently for every two days they're saying that we've ordered mother board it is in transit it will take some time its's been 3 weeks i went back to that service center and i got my mobile back and then i submitted my mobile in Bengaluru in the same service center that I've visited previously on July 14th. i submitted my mobile on 02/09/2022 (September 2nd) till now they haven't repaired my mobile i am a student mobile is necessary for me and its been from the month of July I haven't used my mobile I am suffering alot by this oneplus service centers I am 720km far away from my home and parents I've call my parents everyday but i didn't have a mobile because of them. please help with this issue

Mobile number registered - [protected]
Name - Karthik K Murthy
Location - Bangalore

I have reported an issue tv not working on 10 sept and a technician was booked same-day, where it was found out that panel had to be replaced. Since the tv was under warranty the pannel request was approved on 12 sept and a TAT was provided as 5 to 7 working days.
Firstly unhappy with the customer service staff as I have made more tha 8 plus calls and each time incorrect or different information had been provided
Secondary unhappy with tv as the issue occurred within 4 months of tv being purchased and lastly it's 28th sept and the issue is still not fixed not anyone is able to confirm anything
Extremely pathetic service and had never expected this from OnePlus
I think the last option is for me to tag the OnePlus heads on the social edia platform to notify them how the service is gone bad to worst

As I my mobile was stolen inside the bus. Can u please make the mobile secure or block its usage or help me find it as I'm a student.
Kindly do the needful
Thank you...

I file a complaint regarding repair service of my oneplus u1s 50" on 6 September 2022.
I bought this tv on jan 22.
And it broke just after 8 months.
Next day engineer came and said motherboard is not working
Thankfully my tv is in warranty, otherwise they charge me 7k ruppees.
Now its 25 day of complain there is not any kind of support from oneplus india.
When i call to customer care they keep saying that your complaint will be resolved tommorow.
But no one came.
So i unplug my tv and keet it aside on my sofa.
Now if someone can help pleasecontact [protected].

I am using OnePlus 8t mobile. I faced display screen issue and visited nearest service center of one plus (seawood, grand Central, Navi Mumbai, Maharashtra).
The members in the service center said I have to submit my mobile phone for display changing and it will take 20 to 25 days to resolve my issue as the stock of display screens are not available.
I can understand if they don't have stock but they said the stock will come only if I submit my mobile. So now how am I able to do my office work or contact anyone If I don't have mobile for 25 days.
These is a very serious issue it made my mind from next time I will not buy one plus phone as the service provided by them are worst I ever faced in my life.

I, anushree, submitted my phone(OnePlus 8T) to authorized one plus service centre at VR MALL, ANNA NAGAR for some display issues( single green line on screen). They said me to submit the phone and promised me that they will repair and return it in 7 days. On enquiring after 7 days they replied me that they dint recieve the new stock yet and it may take another 1 week. On calling them after 2 weeks they are now telling to wait till next month because they dint recieve the stock yet. I'm in urgent requirement of my phone now, how do they expect me to be without phone for another month? When i asked them on 16 sep, if my phone will result be ready in 7 days they should have clearly said me then that they won't get stock for 1 month. This is not the right way, them telling me that repair will be delayed after they have my phone with them. Worst service ever.

I am writing this in regards to OnePlus 10T 16gb ram latest launch phone, which i bought on launch date 09/05/2022.

Exactly after completing 19 days of regular use. Phone turned dead.
Very less use and unkownly it turned dead.
I went in service station I thought I should get replacement then an there however got to know it's out of 15days replacement warranty. Which I was not informed at the time of purchase.

Now my brand new phone which I paid upfront and didn't do any Emi purchase.

I got to know further procedure about fixing the issue. Now they have to open my brand new phone and have to reuse the same phone after fixing the problem. I feel all due to manufacturer fault, onepluse could not make long-lasting quality phone, and I have to suffer inconvenience.

I am very disappointed with OnePlus 15 day replacement policy.

I feel very sad, now I have to use repaired phone. As authenticity of band new will be void.

If it would have been my fault turning the phone dead. I would have accepted it. But it's more painful to disgust fact that, I paid upfront to choose to go with onleplus brand and got disappointment in 19days o[censored]se.

If you can unchanged your so called policy and make one OnePlus customer happy again. Then I believe sky is the only limit. Else I can say down fall is inevitable if this is how OnePlus going to treat loyal customer.

Regards,
OnePlus Customer

Dear sir,

I have booked complaint one plus tv not powering on on may 2021. one of Technician from jeeves came and checked tv and asked rs. 200/- for service charge i had given. After one month he came back and changed pc board, at that time tv powered on but wifi not connected, that technician said, again you book complaint for this wifi problem then only this problem will rectified. Then he asked rs. 200/- for service charge, i had given. Again i booked complaint again one technician come and again he changed new pc board, i asked him why did you change again and again pc board i complained only about wifi problem know. He replied me he dont know what is the exact problem, from jeeves he received message and attend at customer point and they given the pc board, so that he thought it pc board was problem thats why he changed the pc board. I said, dont change the pc board again, only it is wifi issue, you repair the wifi issue. He said, he is new to one plus tv tecnician, you give rs. 800/- for this he will repair the wifi issue otherwise it will dealy to repair from their end. He told me five or six times to give Rs. 800/- he will repair within one day. I said it is under warranty why shoud i pay rs. 800/- for this. Then he left my house. Then i complained in customer care on 01/08/2022 about this wifi problem they said, dont pay a single pie to technician it is comes under wanrranty. My complaint no: 2G31-44168NESCMG-6680691 but no one attend this issue, later i got the message from jeevs, they completed the service for this ticket id on 19/08/2022. Why did they sent the message like this, no one attend the issue but resolved message received from jeevs. I never had this type of worst customer service experience. Kindly attend and resolve my wifi problem.

Case ID:[protected] . I have submit complete before one month ego. But company was not resolved my complete. Then I call your coustomer care services ask for resolve my complete his ask me please wait 1-2 Day.

Firstly I have brought OnePlus earphone wireless bullets z2 on 6 August, after 20 days it's not working. Then, i have registered a service.

Then, after repaired i have received old or bad earphone or it's not working.

So, i have again registered service. Now my complaint is cancelled.

Because of physical demage but it's not my fault.

It's happened from OnePlus service centre.
Please return new product. Because I'm frustrated August to September.

Please it's my personal request.

My contact number is [protected]