OnePlus India Complaints & Reviews

Name of The Company - OnePlus India
Product - TV
Date of Purchase - 19 October 2021
Under Warranty - Yes
Model no - Oneplus 40Y 40inch
Sr.No - N6230004b7SX00755
Amount paid - 16993rs
Complaint no- IN02232TV[protected]

Problems details - Damaged TV panel but OnePlus Always Say: Part Not available.
Waiting from 1st October 2022 for repairing

I need immediate action about it
I purchased a OnePlus tv and it got delivered on 3 days back.
But installation not yet done and they are saying it can't be done and saying choose someone.

So it's irritating me please take action on it and resolve my issue immediately.
Here is the message I'm receiving daily and no one taking action to finish work

Dear Customer,
SURENDRA (Call [protected], PIN 101) has been assigned for INSTALLATION of OnePlus LED TV (55UC1A00) (Case ID: FLIO-1KI4M7-KT7L7M-QOFWX4-D5O6O7W). Please expect a call from him. Click on http://fkrt.it/FWPoeZuuuN to find out more about the Jeeves INSTALLATION process.

Pls share code 3654 if happy or share code 4737 if not happy.
-Flipkart

I send my phone that was in complementary extended warranty given by red cable I send my phone by their pickup service and after 15 days service center call me and they told me that my extended warranty is not show in there software and they told me to wait for sometime but after one month they told me same that my phone warranty is not there software and they told me that we don't know how much time it will take so we will send it back and u will b updated with your warranty will b updated we will call u and now the care center is not picking my phone

Case id[protected]
Still not solved
Already 3months gone and total warranty period is 1 year
Actually my tv remote was not working from approx 3 months and every time they told me to wait 7-10 working days as parts was not available
This is completely fraud

I had purchased OnePlus TV Y1S pro50 wide bill no MHEC[protected] bill dated 26 aug 2022 from the OnePlus site. Demo was given and the product was fine. I installed the the Tv on 8th Oct on the eve of my house warming. It worked fine for 10 days and suddenly one day the screen started flickering and after 2 days the screen was blank. I registered a complaint IN02018TV[protected] on 24th oct and after multiple followups, an exe from service centre visited my place on 30th Oct and declared it cannot ve repaired by him and will update the service centre. Since then iam clueless on my company l complaint...i called multiple times to know the status but was asked to wait for 24-48 good for a callback which I yet to receive...i want the TV to be replaced and nothing less than that..(not interested in part replacement).if that is not possible..pls refund my money... expecting a prompt and favorible response.

Regards,
Chandramohan
[protected]

I had ordered the one plus 10pro 12GB from their site. But I had declined the courier and it reached back to their warehouse in 10th Oct 2022. Till date they refund my money and I everytime they give silly excuse that they are working on my refund. There escalation hierarchy is really bad. It is 45000 rupees.

Sir I am prashant a OnePlus user i ragister a repair complaint of my tv on 27 sept but they cancel it and again ragister in 6 oct till now they didn't provide me any service now I want my full ammount of product which i pay. The said that they will contact me with in 48 to 72 hours but I didn't get any call .
So that's why I want my full ammount of product which i pay back..

My oneplus complaint[protected] sarvice taim preaid and not taim[protected] date not sarvice and complit and not call and info taim valu to sarvice my payment refund not sarvice clear many taim to onleplus sarvice vari poovar my oneplus complain Request numbar to check IN02153TV[protected] sarvice fees paid 826 ruppees taim priod to long taim not clear sarvice my props my payment and my TV payment refund not service satifair

Hello sir /madem
My oneplus tv purchess my complaint date[protected] not for parts availab to taim priad to not sarvice 45 day no replay oneplus and sarvice to whit to no taim to sarvice taim

Hi Rohan from Delhi. I complaint my oneplus 32inch Y-series tv repair service on 23-aug-2022. Tv has issue regarding display problem. Technician check and said that our tv will replace with new one . But at that time no repair or replace service given me. It's already complete over 2 and half months of my complaint. And my tv shows only black screen when we ON the tv.
Company send me mail for waiting 7/10 working days, 4 times same message. They do not give me exact date of replace or repair service. When I call customer care they send my complaint head staff but again head staff send me same message of 7/10 working days waiting. Very bad service. My conplaint ID is IN05160TV[protected].

I purchased OnePlus TV in December 2021 and it's screen is dead only after 9 month of purchase. I lodged complaint to OnePlus support on 20 September 2022 vide reference no INSI[protected] but the company is mentally harassing me as tv not repaired even after 1 and half month. After sales service of OnePlus is very deficient. As such the company may be directed to replace my tv. I may be allowed a compensation of Rs.50000 for mental harassment by OnePlus

One plus TV U1S series 55 inch purchased through amazon on 25.10.2021. It's screen became completely defective on 16.09.2022. A complaint was registered through customer care. Their technicians visited & informed that screen has to be replaced. They also placed orders for screen replacement.
Complaint regd id-INSI[protected]
Order ref no-IMOP 146TV[protected]
Customer care order ref id[protected]
They said to wait for 25-30 days. Even after 40 days they have not resolved the issue. Each time we contact customer care they tell to wait 24/48/72 hrs. I asked them for a written mail of status of the order. That is also not provided by them. Everyday they tell lies like we have escalated the issue and you will be updated by phone call or by mail from their end.

Very nasty service provided by the One plus India. Plz take strict action against them. My old age parents are in their home without a TV for almost 40 days now.

They should totally be banned from selling their products in India if they can not provide service. Plz look into the complaint.

Hi this is HARISH from Hyderabad Telangana State, I have purchased a OnePlus TV through Amazon in the month of December, 2021. The TV started malfunctioning (horizontal lines on the screen) since more than one months. And it was under Warranty so I have contacted the customer care vide omplaint No. IN02284TV[protected] on 24th October 2022 and a technician has inspected the TV on 30th October'22 and stated that the panel is to be replaced. Nothing has been done after that despite speaking personally to the customer care several times. Every time when I contact customer care, they tell the issue will be resolved in 24/48 hours. but the issue remained unsolved. I experience with OnePlus is worst.

I ordered a one plus 10T device from one plus website on 22 October, the product was scheduled to be delivered to customers address by 31st October but the order was cancelled when it was out for delivery, now the product reached back to the one plus warehouse on 31st October. It has been 3 days my order is still showing shipped and no refund is granted yet. They are violating their own rules and guidelines. They had mentioned the refund will be initiated within 24 hours of product reaching the warehouse but it’s already more than 3 days and my money is stuck with them.

I had purchased a screen protection plan of my OnePlus Nord 2 device at the time of purchase. Not only have OnePlus retail and service centre personnel misguided me through the process but have also been ineffective in resolving the issue for over a month now. I haven't received my handset till date, after it was collected by Oneplus Pick-up and Drop service on 17th sept. Despite having delivered a copy of my claim from the very beginning and repeated follow-ups from my side, OnePlus has been very incompetent and unhelpful throughout.

Software upgrading slowly kills phone, causes slowly my display of oneplus 8 pro which costs me 59999 went in vein, it started showing lines and its full of lines aftter software upgrades

I purchased OnePlus TV U1S 55UC1A00 IN on 27th September 2022 from OnePlus website and it worked only for 5 minutes and since than I am tracking the team on whatsapp to help and get the new TV replaced and they are telling that its in pending request. Either I need my money refunded or the new TV replaced. This company is making me fool & wasted my 35, 000

Order number - M[protected]
Service request number :[protected]

On 28 September 2022, I ordered a new "OnePlus 10R 5G" phone under exchange offer Order Number M[protected] . On 1st October 2022, the bluedart delivery person came and rejected the old phone for exchange and cancelled the order AWB [protected]

Until today i.e., 29 October 2022, I have not received my refund amount of 23, 339/- rupees. As per One plus Customer care they have process refund successfully dated 12 October, you will get amount in next 1 to 10 working days .
I have called their customer care multiple times and all of them say that you will get it update next 24 to 48 working hrs. But, tomorrow never complete One plus 48 hrs.

I have purchased a OnePlus TV through Amazon in the month of December, 2021. The TV started malfunctioning (horizontal lines on the screen) since more than two months. I have contacted the customer care vide Complaint No. INSI[protected] and a technician has inspected the TV in the month of August'22 and stated that the panel is to be replaced. Nothing has been done after that despite speaking personally to the customer care several times. Every time when I contact customer care, they tell the issue will be resolved in 24/48 hours. But in my case several months have been elapsed, but the issue remained unsolved. I experienced the same problem at the time of purchase for installation of the TV.

I am From kerala, I purchased one plus 8T before one and half years, Now a pink line showing in my mobile display without any reason. There is no damages, scratches in mobile by mishandling it. Then I searched in u tube and communicate with my friends, i there is same problem faced by lots of peoples, this is very important issue from your side.

Kindly help me to solve this problem.
And don't allow to make these kind of mistakes in future.