OnePlus India Complaints & Reviews

I recently bought a OnePlus c-type charger cable in the OnePlus online store. Unfortunately I wrongly ordered Type-C to Type-C instead of Type-A and I reached out to customer support for an exchange. They said they can't exchange and I can reach out to OnePlus experience offline stores for the same. When I reached out to Tnagar OnePlus experience store, they said they can't do and customer support is just deviating. However, it's not mentioned anywhere in the OnePlus online store that the product are not returnable and this is day light robbery. I've been using OnePlus phone for 8 years and this is Pathetic

I have a oneplus 9. Bought it in april 2022 and since then I am facing an issue with the slide button to put the phone on ring, vibration and silent. It often gets stuck, then I have push it really hard. So, it got stuck just as everytime but it's not moving now, I tried alot. So I went to customer care centre. First of all, the nearest centre is half an hour away from my place and when I reached there, there was a waiting for 2 hours and on the top of that I had to deliver my phone. This is heights of inconvenience. It is unacceptable and I am not going to recommend oneplus to anyone. I also have been facing issues like not receiving gmail notifications even after enabling all notification settings. I called customer care, they told me to wait then cut the call.
Do something about it or else I'll start writing bad reviews everywhere.

I have brought OnePlus buds z in the year 2020 December now it's not working well the buds can't even hold the battery for more than 10 minutes of playing facing this problem for 3-4 months . I contacted the customer care and went directly to them but they refused to repair even am ready to pay for the repair but they refused.
They saying that only if the buds is below the warranty period they will replace it no repair direct replacement.so it's clear that's they can't repair the buds z then why should they sell such products which can't repairable after 365 days there is no support and they are telling that it's your problem if it's out of warranty no company should say like this atleast there should be a paid service for that it's totally wrong.am totally upset on there service 🥲 I can't even buy another one also .. first why I buyed this OnePlus buds z for 3000rs is I thought for that much expensive they would work for atleast 3-4 years but after a year it's waste now the company should do something about this and I need a replacement or atleast a repair am totally serious about this issue it's a big scam they doing selling undurable product without any support after one year I need response as replacement or else I will file a case against them

Hi Team,
Bought new mobile phone OnePlus 9RT 5G on 17/Feb/2022 and facing sensor problem right after 15 days. Went to service center (VR Mall), they said problem is fixed and it'll not happen again and if its still persists - will deliver a new phone and replace it via doorstep delivery.
After 5 days, it started having same problems again. Reached the customer support guy and they have stopped picking up phone. Reached out to Customer Support two times (ticket id[protected] and they have not reverted till date.
My phone is just 3 months old and well within warranty period.
Would appreciate if authorities can take strict actions such lethargic and cheat corporates.

The issue that I have experienced was: I wanted to purchase Type C to USB cable for my charger. I mistakenly placed order wrong cable with both side Type C. When the product delivered to me. I noticed and called to One Plus customer care and they denied it to return or replace with new order, which I want to purchase actually.
I accepted that I ordered wrong product but I don't even use this product and inform them immediately to return or get it change by new order of different cable that I need. But They are strict to their policies and not even caring about their valuable customers. I lost my money (1100/-) and there is no use of this product to me. This is totally garbage for me. I can't use it.

One Plus Order No. : M[protected]

It occurred on: 8/07/2022

I would request One Plus to get this product return. I have just kept this product as it is not opening the box.

If they can allow me to purchase new cable on their store with same money. This will be more enough for me. Nothing else.

I look forward to your prompt response on this matter.

I have ordered ONEPLUS 9RT 5G HACKER BLACK 12GB RAM +256GB STORAGE with an exchange offer of my old phone Oneplus-6 6gb ram and 64gb storage on 1st of July 2022 and after that i get estimated delivery date 4th of July 2022. i have paid Rs28000 through axis bank credit card on oneplus.in . today is 7th of July 2022 i have not received my order. whenever i called to Oneplus customer care number they said there is an issue from their end and my order got returned back to shipper and I was informed to reorder again after that no updated from their end. so they are not delivering my order nor they are not helping me in this . As a customer i feel i am cheated by oneplus india so kindly help me either delivery my product as soon as possible or refund my full amount which i paid. please help me

And When I am trying to order it again I don't see the offer now and which is costing more 6000 for me now to reorder.

My one plus tv display is not working from 24 june still haven't received any response. Though the engineer visited the site on 24 th june i was informed it will take 10 days for replacement but still haven't received any response yet

Tridip Kalita
[protected]
AS220654BT0251 complain no

I ordered a phone NORD CE 2(8-128) at discounted price of ₹19000 using my icici credit(actual value-₹25000)...the customer care of OnePlus confirmed twice that order will be given to me...i have proff for the same...but now they are not keeping on their words . they cancelled my order and giving me refund...but now i can not order the phone at same price..so i want compensation for the same gap amount of ₹6000.. KINDLY HELP ME WITH THE SAME
Courier --bluedart
Tracking id--[protected]
Site-oneplus india
Order id- M[protected]

-A CONSUMER
My mobile no-- [protected]
Email id-- [protected]@gmail.com

I purchased OnePlus Buds Pro from your official website but now when I opened the box I seen seen the serial no of product and serial no of packaging box is different, When I was use it first time on call I feel my voice is other side person not getting properly and same I tried 2-3 call other days also same problem appears. Then I checked box and packaging and seen full different product I received. I received wrong damage product and please take necessary action on this matter.

I have bought one plus nord 2 12 & 256 gb within 10 days a phone would be started a problem with ringtone then after some time a heating issues will be arise I have raised complaint about this issue to their service center and in emails also but not replying properly. A service center man says it was normal. I say heating issue is not normal but he has not agree with my complaints. Thereafter I have wrote too many mails to one plus but they did not reply to my emails I have also send me a proof of heating but still not replying. I request you please resolve my issue other wise refund my money.

I have purchased a ONE Plus Band W101IN, six months ago.
Now the Band display is not working properly, it has some display issue.
On going to the service center, they refuse to repair it under warranty as they say it cannot be repaired under warranty and you will have to pay for the repair.
Ref no : KWQUCZNNESBG

Order Number M[protected]

poor service by one plus and bluedart courier

I order one plus 9rt mobile with old my phone exchange, without checking anything by bluedart ur phone fault we can't take it back ur money will refund in ur account, one plus also telling we don't have rights speak with blur dart

I have lost my data all by itself. I have not updated or downloaded any application. All of a sudden in a no network area my data have been erased.complete camera folder and 90% of my other files. Poor security. No one responds properly as well. No other forum to complain. Pathetic using one plus and Android. I will never ever buy this phone or never suggest anyone to go with one plus ever.

My device oneplus 8t suddenly has pink vertical line even though there is no any damage done from my side clearly its oneplus software issue, when visited service centre folks simply said replace screen with 14000 with 3 month warranty after testing why shold customer pay for your faulty doings ? alot of customers are facing same issue after not doing anything

I bought my Oneplus Nord mobile in August 2020. On June 2022, my phone randomly switched off while using gallery. When i tried to switch on, it displayed "QUALCOMM CRASHDUMP MODE". I took my phone to Oneplus service centre in CP, Delhi. They could not give me any genuine reason for this to happen but the only wY out they suggested was to get my mother board changed, whose cost was 26, 000 which is more than market value of the phone at present time. This system failure is absolutely Oneplus's fault. I did not expect such issue from a reputed brand. I bought my mobile phone for 28000 and now it is dead within 2 years.

Hello Sir/Mam, I bought a OnePlus 8 device.
It has network issues from the very first day. I was told by a notification from the phone that the issue is a software issue and it will get resolved in the next software update. But it didn't get resolved.
I gave the phone to the service center for repair.
They gave the phone back after changing the motherboard and told me that the issue is resolved.
Then after that service, my phone started giving me more problems like heating issue, speed issue, network issue, volume rocker button issue.
I raised the service request again and they took the phone for more than 10 days and returned my phone. I was told that the issue is resolved . But the issue is still there.
Then I gave the phone to service center again, this time also they changed the motherboard, but the issue isn't resolved.
I gave the phone to service center again and the issue still persisted even after repair.

I'm so frustrated right now. I gave 41, 999 and what they gave me is a faulty product. Requesting you to please go through my complaint and do the needful.

IMEI : [protected]

Device : IN2011 OnePlus 8

Case Id:[protected]
By going with oneplus good reputation and good reviews about the brand I decided to purchase the newly launched model Oneplus Nord CE2 5G in March-2022. I didn’t know that this would turn out to be a nightmare for me.
The problems started just after one month and I started having difficulty in making and receiving calls (The most basic feature of a cell phone). The ongoing call would blank (stopped hearing voice) for 20-30 seconds and it call would get disconnected automatically. Initially, I thought it must be due to a network issue in some areas and not due to the phone so didn’t pay much attention but then it started happening everywhere and wherever I go. Then I started paying attention to it. Then a new problem started related to the internet. In my cousin’s home, I observed that my cousin’s old Samsung phone was having good connectivity and speed and on my phone, I wasn’t even able to open the browser and let me tell you both the phone were having sim cards from the same network provider(Jio). Just to be sure that there is no problem with the sim card itself I exchanged sims in both the mobiles and yet the same issue.
Then I visited the authorized oneplus service center in my city Belgaum. They 1st said it must be due to a software update issue and updated software and gave it back to me. I used it for 4-5 days and observed the same problems so again I decided to visit the service center. This time they told me I will have to leave my mobile with them for 2-3 days for observation so I said fine and gave my mobile to them. They used my mobile for 3-4 days and gave it back to me by saying they didn’t observe any problems and suggested I change the simcard just to be sure. So I did that too and replaced my old sincard with the new one. Still, no use and the same problems persisted. So I thought to make service center people better understand the problem I decided to make a video related to internet connectivity I kept my mobile and my cousin’s mobile side by side and took a video of opening the browser and checking net speed by using another 3rd mobile. After I showed this video to the service center they told me that they would replace the motherboard (Heart of the mobile) of mobile.
Now starts my journey of real agony. On 25th may the service center ordered the part. After a week they receive the motherboard and after trying to calibrate it for a day they come to know that they have received a motherboard of 6gb ram version and my mobile version is 8gb. They reorder the part and told me that the part will arrive just within 4 days. No starts the real game 4 days turn into 7 days and so on. They told me I can contact the helpline. I did that and they told it will be resolved as fast as possible by the 13th or 14th. In the meantime, just to check with the service center when I call them I was extremely shocked as they gave the part arrival date as 27th June(almost one month after the part was ordered). Then After 2-3 calls to the helpline, people told me they will escalate the issue with higher-ups. The higher-up person wrote me a mail that he will get back to me within 4-5 business days. After I ping over mail to ask for the status update no response. Again I call the helpline and get the response that they will arrange a call back from an assigned higher-up from the escalation team. Doesn’t happen. Then again, I call the helpline after a day. They are saying they need 24-48 hrs for a response after they get the status from the service center. 1st of all I am not able to understand what they will achieve by talking with the service center as the part is pending from the warehouse. And during one call with the helpline, the helpline executive just kept his microphone idle for 3-4 mins and I could hear background noise after trying to speak with him for 3-4 mins I only hung up the call.If this is the level of service for newly launched mobile then I can imagine what would be the level for mobile launched 2-3 years ago.

Right now I am beyond disappointed and I have decided that this would be my last oneplus product ever. I thought it would have been better If I had sold of my 3 months old oneplus mobile at a loss instead of this mental agony.

I have purchased Accidental Damage Protection Plan for my Mobile one plus 10R 5g on May 28th but till now not received any kind of activation code and its been 20days waiting for the response and i have experienced very worst response from your end and my mobile got physically damaged but now service center is also not responding so find the attach case id .

Insurance ticket id[protected]

Hi ! OnePlus I'm very much worried about you because of your work .
Because I bought OnePlus nord Mobile before 1 year when it was launched .
Their was a huge hike for this and I'm also so much excited to buy this .
The query for me this Mobile cost around 30k
I'm very disappointed after buying this
I have a Problem on this OnePlus display that was a "purple tint" spreading in my display i thought 🤔
That the issue is only for me but most of the OnePlus users has this problem.
So please take an action against this because we are not rich enough to buy another mobile for again 30000 or replace the display.
This is a problem by your side you should rectify it.
Otherwise I'm sorry to say this i will not be a customer of OnePlus if you don't take action against this.Thank you

Working is not and tha battery not support my Odar reatarn please and my manny please retarn