OnePlus India Complaints & Reviews

Hello Sir/Mam, I bought a OnePlus 8 device.
It has network issues from the very first day. I was told by a notification from the phone that the issue is a software issue and it will get resolved in the next software update. But it didn't get resolved.
I gave the phone to the service center for repair.
They gave the phone back after changing the motherboard and told me that the issue is resolved.
Then after that service, my phone started giving me more problems like heating issue, speed issue, network issue, volume rocker button issue.
I raised the service request again and they took the phone for more than 10 days and returned my phone. I was told that the issue is resolved . But the issue is still there.
Then I gave the phone to service center again, this time also they changed the motherboard, but the issue isn't resolved.
I gave the phone to service center again and the issue still persisted even after repair.

I'm so frustrated right now. I gave 41, 999 and what they gave me is a faulty product. Requesting you to please go through my complaint and do the needful.

IMEI : [protected]

Device : IN2011 OnePlus 8

Case Id:[protected]
By going with oneplus good reputation and good reviews about the brand I decided to purchase the newly launched model Oneplus Nord CE2 5G in March-2022. I didn’t know that this would turn out to be a nightmare for me.
The problems started just after one month and I started having difficulty in making and receiving calls (The most basic feature of a cell phone). The ongoing call would blank (stopped hearing voice) for 20-30 seconds and it call would get disconnected automatically. Initially, I thought it must be due to a network issue in some areas and not due to the phone so didn’t pay much attention but then it started happening everywhere and wherever I go. Then I started paying attention to it. Then a new problem started related to the internet. In my cousin’s home, I observed that my cousin’s old Samsung phone was having good connectivity and speed and on my phone, I wasn’t even able to open the browser and let me tell you both the phone were having sim cards from the same network provider(Jio). Just to be sure that there is no problem with the sim card itself I exchanged sims in both the mobiles and yet the same issue.
Then I visited the authorized oneplus service center in my city Belgaum. They 1st said it must be due to a software update issue and updated software and gave it back to me. I used it for 4-5 days and observed the same problems so again I decided to visit the service center. This time they told me I will have to leave my mobile with them for 2-3 days for observation so I said fine and gave my mobile to them. They used my mobile for 3-4 days and gave it back to me by saying they didn’t observe any problems and suggested I change the simcard just to be sure. So I did that too and replaced my old sincard with the new one. Still, no use and the same problems persisted. So I thought to make service center people better understand the problem I decided to make a video related to internet connectivity I kept my mobile and my cousin’s mobile side by side and took a video of opening the browser and checking net speed by using another 3rd mobile. After I showed this video to the service center they told me that they would replace the motherboard (Heart of the mobile) of mobile.
Now starts my journey of real agony. On 25th may the service center ordered the part. After a week they receive the motherboard and after trying to calibrate it for a day they come to know that they have received a motherboard of 6gb ram version and my mobile version is 8gb. They reorder the part and told me that the part will arrive just within 4 days. No starts the real game 4 days turn into 7 days and so on. They told me I can contact the helpline. I did that and they told it will be resolved as fast as possible by the 13th or 14th. In the meantime, just to check with the service center when I call them I was extremely shocked as they gave the part arrival date as 27th June(almost one month after the part was ordered). Then After 2-3 calls to the helpline, people told me they will escalate the issue with higher-ups. The higher-up person wrote me a mail that he will get back to me within 4-5 business days. After I ping over mail to ask for the status update no response. Again I call the helpline and get the response that they will arrange a call back from an assigned higher-up from the escalation team. Doesn’t happen. Then again, I call the helpline after a day. They are saying they need 24-48 hrs for a response after they get the status from the service center. 1st of all I am not able to understand what they will achieve by talking with the service center as the part is pending from the warehouse. And during one call with the helpline, the helpline executive just kept his microphone idle for 3-4 mins and I could hear background noise after trying to speak with him for 3-4 mins I only hung up the call.If this is the level of service for newly launched mobile then I can imagine what would be the level for mobile launched 2-3 years ago.

Right now I am beyond disappointed and I have decided that this would be my last oneplus product ever. I thought it would have been better If I had sold of my 3 months old oneplus mobile at a loss instead of this mental agony.

I have purchased Accidental Damage Protection Plan for my Mobile one plus 10R 5g on May 28th but till now not received any kind of activation code and its been 20days waiting for the response and i have experienced very worst response from your end and my mobile got physically damaged but now service center is also not responding so find the attach case id .

Insurance ticket id[protected]

Hi ! OnePlus I'm very much worried about you because of your work .
Because I bought OnePlus nord Mobile before 1 year when it was launched .
Their was a huge hike for this and I'm also so much excited to buy this .
The query for me this Mobile cost around 30k
I'm very disappointed after buying this
I have a Problem on this OnePlus display that was a "purple tint" spreading in my display i thought 🤔
That the issue is only for me but most of the OnePlus users has this problem.
So please take an action against this because we are not rich enough to buy another mobile for again 30000 or replace the display.
This is a problem by your side you should rectify it.
Otherwise I'm sorry to say this i will not be a customer of OnePlus if you don't take action against this.Thank you

Working is not and tha battery not support my Odar reatarn please and my manny please retarn

I bought my One Plus 9R mobile on 29.12.2021 and it is within warranty.

From the First Month itself I started having multiple issues with my mobile. Authorised One plus service centre team updated my mobile's software multiple times. Still issues are recurring and they are in multiple. Whenever I approach Service Centre, they ask to call Customer Service Call Centre, Whenever I call Customer Service Call centre they ask me to reach service centre.

The following are the listed issues :

- Mobile is getting hanged.
- Whenever I use search bar to open apps, it is re-routing me to home screen and is getting hanged for a while.
- Apps are always getting crashed. Everytime, I have to unstall and re-install the app.
- Though the mobile scrolling smoothness kept in 120hz, still the scrolling is hard and it is not like other One Plus phones.
- Most of the times, I have to restart my Mobile to get the signals in my mobile.

Uday Gamini
[protected]
[protected]

I purchased OnePlus 8T in Feb'2021 through Amazon. Recently the phone just switched off while I was about to call someone. I reported the issue at the nearest Oneplus service center in Brodipet, Guntur on 6 Jun 2022. I understand that the motherboard is dead and since the product is out of warranty, the new motherboard replacement cost is almost equal to a new Oneplus 8T mobile.

I feel cheated by the company due to the poor build quality and exorbitant pricing for repairs and replacement.

I would like Oneplus to provide me with a free replacement for the motherboard and ensure my phone functions as usual.

Hello,
I ordered a OnePlus 10R Mobile phone and made payment by Credit Card and it is not delivered to me on 27th May 2022 because delivery person of BLUEDART told me that your device not acceptable for exchange.
After it, OnePlus Cancelled my order and it returned to OnePlus Warehouse on 31st May 2022 but OnePlus India didn't initiated my refund so far.

I called more than 5 times to OnePlus Support but they also don't have not update for my refund amount. Whenever I call to OnePlus Voice support, they ask me to wait for 24-48hrs.

It has been more than 10 days, I didn't get my refund amount.
My order Number is : M[protected]
Case Ticket ID:[protected]

Please take legal against them and provide my refund.
I will be thankful.

With Regards,
Prakash Parmar

Hello,
I ordered a OnePlus 10R Mobile phone and made payment by Credit Card and it is not delivered to me on 27th May 2022 because delivery person of BLUEDART told me that your device not acceptable for exchange.
After it, OnePlus Cancelled my order and it returned to OnePlus Warehouse on 30th May 2022 but OnePlus India didn't initiated my refund so far.

I called more than 5 times to OnePlus Support but they also don't have not update for my refund amount. Whenever I call to OnePlus Voice support, they ask me to wait for 24-48hrs.

It has been more than 9 days, I didn't get my refund amount.
My order Number is : M[protected]
Case Ticket ID:[protected]

Please take legal against them and provide my refund.
I will be thankful.

With Regards,
Lokesh Sharma
Cont: [protected]

I purchased my one plus tv last year July 2021. From last 3-months before my tv display side corner having red light.I register a complaint in customer care but no one can attend .after complaining the mail came that service engineer attended but no-one came to attend that. I'm feeling so worried that may be I done mistake to buy one plus TV .
So right now I file a complaint and want my TV replacement.

I bought the product one year back and send it for repair on 30th april 2022 via OnePlus care app, still under warranty. They picked up from my house and showed it was delivered to service centre after 2 days. After a few days, I got a call from [protected], stating they're from the service centre, they can't do the repair as the production of this item has stopped and they will refund my money. They also asked me to send my bank account details so that they could refund my money. I sent it yo them and they acknowledged the receipt. I waited for few days for my refund and nothing came through. I called back to the above number and they never picked up the call till now. They are intentionally avoiding my calls. I then called to their helpline several times but no help yet. Whenever I call them, they respond as they will soon look into it. Even they told me they'll provide me a voucher code so that I could buy a new product, but that also didn't happen. No response yet. Its a month already. No product or refund I received. I want your help getting my money or product back.

I have update my Nord to os 12 but many problems have getting like most important decrease camera quality, not showing charging animation antil full charge and increase battery consumption, heating problem, time showing change like hours, minutes, seconds also in status bar please solved this problem quickly..

I came back from Srinagar and here temperature changes and when I take out my phone a problem is started in my screen called flickering and In this my phone's screen turns fully black during operation .It is under warranty and service centre denied to fix the problem as they said it have slight moisture and even haven't tell the truth and just refused to take phone and resolve my problem I havent contacted my phone with any liquid

Voice not clear, and sound defective

Dear Concern,

I am writing this mail because I am very disappointed with the customer service of your OnePlus (Saket).

Your engineers are disobeying the company's 15 days exchange policy (DOA).

I, Gulzar Ahmad purchased first time your OnePlus Nord 2 5g on 13th may 2022 from Amazone.
Before Oneplus I used Vivo mobiles but I decided to change and purchased Oneplus.

After 10 days suddenly some blue and black spots have covered all the screen.

I visited your Service Center (Saket). There, they opened a job card and asked me to wait for two days.
After 1 day they called me and said that their engineer has checked the phone and it can not be replaced
because it happend due to pressure on screen.

however, the phone was neither pressurized nor falled down and there was not a single scretch or dent on the phone,
The phone is in new condition.(photos atached).
The engineer was denied to give me in writted that the phone was physically damaged.
Is it the quality of your phones ?
I have been using vivo s1 pro for 2 years and still its working properly.

Please do not made me feel repentance.

If I am not wrong according to your 15 days exchange, the phone must be replaced if any kind of default in it
with in 15 days.

I want replacment because the phone was already defaulted, there was not a single scretch or dent on the screen.

I did not see any kind of scretch or dent on the screen and the engineer was forcing me to accept the same.

I would not take my phone back without replacement.

Please find the attachments for your references.

I Request you to please do the needful as earlier as possible.

One plus Nord mobile half screen black and purple automatically, without broken or fall mobile,
Service centre demand inr 10500 money for repairing,
Why I pay money,
When not my mistake
Problem in product
Then repair responsible only one plus compny

OnePlus Bullets Wireless Z Bass Edition Bluetooth Headset one side not working

Hello Sir, Madam,

This is to bring in your kind attention that one plus company is making fake commitments with costumers . I have very saddened and feeling cheated after having an encounter with One Plus customer care .

Its not even an year since I bought one plus 9R also added additional warranty till August 2023 on top of it .
I have been noticing a point appearing on my touch screen from last week .

Also my phone hungs every now and then for which I requested OS reimaging.

It was indeed shocking to receive a phone call from their arrogant engineer who bluntly asked me to deposit money for this under warranty issue .

When I told that my product is under and should be repaired without cost he disconnected the line .

Also indicated that there is physical damage on my screen and same was verified while handling my phone to courier agent .

It was of no avail and hence I requested him to drop me an email to specify under what circumstances they are not intending to fix this simple issue .

But since they know its purely forging with customers he simply initiated dispatch for my cell .

I need your intervention as mine is not the only case they are kind of habitual offenders making profits with such malpractices .

Best Regards
Vidit

I have purchased one plus Nord 2 just 6 month ago dated 14/10/2021 purchased a mobile phone one plus Nord 2. From tilak Nagar One Plus Outlet

IMEI1 : [protected]

IMEI2:. [protected]

Model ONE PLUS NORD 2

S/N:. DENBF16P4H957XRS

After 4 months of buying the phone giving problem started phone touch hang & phone over heat. Is showed this phone I carried to the one plus service centre NETAJI SUBHASH PALACE. He said sir is it no problem in this software issue. We will update the software then it will be fine. This phone ran fine. For a few day's then again the problem started coming in it, then it is hanging & heating up. A few days' later, the one plus service centre again went to Connaught place. He also said the same thing that sir it's software issue we have to update.

Phone worked fine 1 month. But after few days again the same problem will start in it that the phone is hanging, the touch is not working & phone over heat. I pick up the phone again NETAJI SUBHASH PALACE went to the service centre of one plus again he update the same software update & told me that your phone will be fine.

22/05/2022 evening I was working in my office suddenly the phone started to heat and phone touch not working. After some time the phone turn off by it self. Phone was hot at that time. After while when I turned it on the phone display was completely blank. There was some lining inside the display. The phone was ringing but nothing was visible in the display.

Next day 24/05/2022 took 1 plus service centre conaught place to show the phone he said that sir your phone's touch has broken, it will not covered under warranty, so you will have to replace on payment basis.

I told him that sir, while working on the customer's the phone started heating up and then it was switched off automatically after some time when it turned on it's display was blank and cracked so what's wrong with the customer? Due to being hit, then the phone can blast and some one can die.

My point is the phone display is broken due to manufacturing diffect so why should I pay for it ? I am still waiting for your Reply ?

Regards

Gurpreet Singh

Owner of the phone

[protected]

I have purchased a product (Supervooc Type C to Type-C cable) from one plus online store. Now by mistake I have ordered Type C to Type C cable instaed of ordering Type A to type C & that was a very genuine mistake that I commit due to the following reasons:-
1) They both cost the same @ INR 849. (I have visited the saket service centre two days back & they informed me that your USB cable is damaged & it will costs Rs. 849 that's why I ordered it)
2) They both are quite similar in colour, shape & design, so I got confused.

Now I have just got my order at 10:00 am on 25th May, 2022 & as soon as I realise my mistake I call the helpline no. I have explained my circumstances very clearly to them but instead of listening to my requests they are keep calming that as per the customer policy they can't exchange the product from Type C to type C to Type A to Type C cable. In the end they remain silent & ignore my voice deliberately & I had to cut my call. This is very very bad policy & try to looting the customers. Every body does that mistake in life & I also request them for the sake of customer relationship & one time request kindly exchange my product. But they simply just doesn't listen my voice. I request you to please jump into this matter & help me in resolving my issues.