OnePlus India Complaints & Reviews

December 31 display problem

I have ordered ONEPLUS 9RT 5G HACKER BLACK 12GB RAM +256GB STORAGE with an exchange offer of my old phone Oneplus 6t 8gb ram and 128gb storage on 17 January 2022 and after that i get estimated delivery date 21 January 2022. i have paid Rs35609 through my axis bank debit card on oneplus.in . today is 31 January 2022 i have not received my order or any tracking ID for my product. whenever i called to Oneplus customer care number [protected] they said that after 24 to 48 hrs. you will get an update but after that nothing happens from 18 January 2022 till today i daily call to them they say same like this . so they are not delivery my order nor they are not helping me in this . As a customer i feel i am cheated by oneplus india so kindly help me either delivery my product as soon as possible or refund my full amount which i paid i.e Rs35609 . please help me

Dear Sir / Madam,

I am writing to you to raise an issue about: Mobile Phones & Accessories

The issue that I have experienced was: Worst technical and repaire service. Submitted the device on 13th October and till 1st february it is still pending acceptance by the technician to diagnose and then repair.keeping the device in the Service Centre for an uncounted days for the repair. Escallated, Complains everything is done many times but the issue is not resolved, don't know when I will be getting my device back from service centre. Cust. service no & mail id is just to fool cust.

It occurred on: 14/10/2021

Please give me my headphone back😭

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Himanshu Rajput

Serial Number: ACCFVA3KZ2EY71YX3
:

Anand niketan near durga medical store, Nai basti, kharkhari
Haridwar
249401

I purchased one plus Tv on 01-Oct-21 and it is having issue with Date & Time.

Everytime we Switchon the TV we need to manually setup the data & Time.

Raised first complaint on 07-Oct-21 and still now they keep on saying that issue with Service team and escalation. Repair analyst visited home and said issue with Product and you will get a replacement TV as the issue in defective in Tv.

Whenever i called & send email to ciustomercare they will keep on extend the resolution date by every 7-10 days and the deadline is keep on going to 4 months..

I purchased the phone on 27 nov 22. It had some issues of network and no voice during call from the beginning. The phone body was fine. I didn't check phone internally for damages ( no one does). On 9 Jan 22 the phone stopped working while I was watching a Instagram video. The phone never fell down. There r no physical damages on the phone. Now the service centre is saying that the phone has internal damage and it is not covered in warranty. But the one plus call center people say that it is covered in warranty if there is no external physical damage on the phone. But ilon calling the customer care on call they do not acknowledge the complaint on mail or something. Whom to ask for help. Why should I pay more 12-13000 rupees on a 40000 phone just within 1.5 month of purchase.

I bought the OnePlus Buds in 2020 despite issues from friends regarding it's build quality and durability. Now the right bud has stopped functioning and when I went to the service center, they said that since the product is out of warranty, they won't do anything. I called the customer service helpline (on 28/01/2022) and the representative also told me that since the product is out of warranty, which is only one year, they won't do anything...

Right buds have more volume and heft bud have low volume

Dear Sir,

I am Zabira, i bought one plus TV and i played TV with my brand new sound bar but it is disturbing a lot. I can not hear songs also. And i connected differennt sound bar also by using BT but i got same result.

So i made a complaint against it, and service personal visited my home and informed mother board is a problem we can change TV. Then later week another service personal came and informed there is no problem with TV.

If there is no problem pls run BLUE tooth without any disturbance. I want refund for my TV.

Pls change my TV.
thanks

I have issued for a repair service for my one plus 43 inch hd android TV and a part was meant to be replaced but it's been almost 3 months and there has been no action from them . Whenever I call them they are telling me to wait for a few more days and now it has been 3 months since I registered the complaint. I believe that you will take the necessary action as soon as possible.

I have raised the complaint for my oneplus Y1 43 tv on Nov 7, 2020, till now no one has visited my home to rectify the issue. I have called multiple time in 3 months only information they are saying we have escalated the issue.
Its almost 3 months my parents struggling without tv in this pandemic situation.
Need compensation and replacement of TV.

Complaint No# [protected]
Complaint Raise Date 7/11/2021

Dear Sir / Madam,

I am writing to you to raise an issue about: Mobile Phones & Accessories

The issue that I have experienced was: TV screen issue before 1 year only...i am.complaining from last 2 months...no option available in portal for TV service request, only reflecting mobile and accesories, how can we raise complaints online?? We dont have time to waste on doing follow ups, doing calls ans ect, after many days finally recived comolaint number, after receiving number technician visited 3rd days and he took some pic of sercute board ect, its almost more than 1 week ago still no reaponse, he told within 2 days will come back to fix this, still mot visited and no response...

Is this customer service?? Even i am from customer service end, this kind of service not at all acceptable, 1st give proper service, if service centre not available pz don't sale ..

Belgaum is a big city of karnatala and there ia no proper service here, really not happy at all one plus...

Complaint number:
'Dear customer, Please find the SO No. [protected] registered for your Product 32HA0A00 against the Serial Number . For any queries please write at oneplus.[protected]@tvs-e.in - TVS-"

It occurred on: 6/11/2021

When I m connecting earbuds each other than power is not getting off..

Hi,

We have purchased OnePlus TV 7th Jan 2021 in Amazon. It's not working form 25Nov2021. We have raised issue many times with OnePlus support team and Amazon. From the 25thNov2021 every week we are doing followup and every time support team is tell with in 5 to 7 working days engineer will come and issues will get resolved. But nobody called me and I don't know what is the status. Finally I need to know the issue will get resolved or not.
The below I have mentioned oneplus ticket number
inscident id :[protected]
s.no : [protected]

I bought one plus triggers for my one plus 9 device from one plus store app. They had sensitivity issues at the beginning so I contacted nearest (60kms from my place) service center for which I got a replacement. But now the replaced product is also showing same problems. I cannot visit service center every week for this product.

I no longer want this product please refund the amount for this product. It's useless.

I have raised a Service request for One plus TV 55” Q1 repair services by raising SO [protected] & [protected] on 21st December 2021 and 24th December 2021 respectively. But till date no technician visited the site.

I have raised a Service request for One plus TV 55” Q1 repair services by raising SO [protected] & [protected] on 21st December 2021 and 24th December 2021 respectively. But till date no technician visited the site.

Regards
Balasubrahmanyam

I bought a Oneplus by trusting the brand and spend above Rs.40000. But after 10days o[censored]sage it does not working and hangs on TV remote connection page (Refer Snaps).

TV remote is working fine and I able to control volumes / switch off the tv. But TV does not goes to the next step and hangs on the page as attached.

I have called to the One plus service centre also. But there is no response from your end. And I have made a lots of conversations for the past one month. Refer attached conversations.

I really disappointed with your service and does not expect poor response from the reputed company.

Please take this as high priority to provide the proper service.

TV details are provided below:
Model: 50U1S (Black) 2021 model B095JQ8LVB
HSN: 85287219

Name: S. Thajudeen
Contact: [protected]
Address: 16, Chinna Otta Street, Santhanapuram, Varaganier, Trichy 620008

Been a month since we lodged a complaint with Oneplus regarding display issue. Till now haven't received a single call from the customer care. Earlier it had 2 big lines white and black.. Now the display is completely gone.. Just white or black screen. such pathetic service till now not a single call

I have decided to make this public. I have logged a complaint regarding my Q! TV on Nov 30, where my TV screen got damaged. Since the TV is not covered under warranty, I have agreed to pay for the part. The engineer (who supposed to be a local third party) initially told me that I have to pay for the spare, which is around Rs. 40, 000/- towards the spares and the payment has to be done to the vendor not to the Oneplus. This was not agreed...

Hi Team, my protection plan is not activated.
Order number: M[protected]
Escalation number:[protected]

Regards,
Vishal.
[protected]