OnePlus India Complaints & Reviews

Received full damaged product (order id: M[protected]

After taking daily follow up, no progress yet. It has been 25days. I am paying emi for a damaged product. Is it justified?

I am having a worst experience while claiming warranty of my device(REF ID: WEOSDTBX5XKU). It was picked up on 13 oct 2021 for repair, after pursuing for about a month i have still not recieved it. Even customer care people have no information. They just keep on asking for more time from me. Their application shows that device is under repair, but how come it is taking a month to get repaired. I had to buy new handsfree because of this. I do not know whether i will get my device back ot not.i felt cheated.

I purchased my TV with the below details for which the panel and motherboard is not working and technician visit stated it to be replaced. I’ve been waiting for 2+ months and panel didn’t arrive yet and now the motherboard as well. I’ve been trying to contact OnePlus but didn’t get any response. I don’t need repair now and want to get the complete TV replacement.

TV Model: OnePlus TV U1S 55UC1A00 IN
Order No. : M[protected]
Serial No.: E6210060B6BB00029
Chat ID reference for panel issue:[protected]Sept 5)
Complaint Number for motherboard issue: S[protected]

I have purchased a oneplus y series 43inches tv online through flipkart app on 15 th august 2021. It came with a warranty period of one year. My tv stopped working and went dead in october 2021. I registered a complaint regarding this in oneplus care app on october 13 th. Without even visiting my place the complaint was closed stated resolved. Then again i registered a complaint by calling their customer care number on 19 th october. Even after calling them multiple times they refuse to give me a repair service and keep delaying the process which is getting me frustrated kindly help me

When I will get my payment refund for order no. M[protected] order has been 5 days ago still hasn't initiated payment yet

when it going to be initiated my payment how long i have to wait for the refund the product that you already received at your end but i haven't received the refund yet
i want that my payment should be initiated by today itself

Dear Sir I have prachased OnePlus Nord 2 mob...this mob technical problem...so you contact me...my contact no [protected]

My address:- Maharashtra, Dist Akola, Tq Akot 444101

Dear sir I have parchase OnePlus Nord 2 .This mob technical problem ... contact me now
My no :- [protected]

Respected Sir,
I had Schedule a repair of OnePlus Bullets Wireless Z on 17 September 2021 with Reference ID PDVF8PKGMZF.
The issue with headset is Mic was not not working and sound was low.
Due to some unknown reason service was cancelled and the Product was not delivered yet.
I think the device was missing from there side. I want my device back with in a stipulated time
I had called a coustmer car several times, every time they have new technical excuse about the transit shipment and the response is null from the OnePlus Coustmer care service.
Thank you
Abhishek Singh
[protected]

I was purchased one LED oneplus production from reliance digital. Some issue was in that LED and I was lodged the complain with customer care on 23rd September 21. Complaint id is S20210923. On 29 engineer called me over my mobile and ask the screen shot and I was provided to him. He told me that panel issue and LED is under warranty. He has send the indent to company for replace the panel . Almost 50 days over but my complain not resolve. I was 8-10 times called on customer service no. & everytime they replied that it will take 3-4 days. I also visited reliance digital hub and they also send the mail to concern executives.They provided the mobile numbers of oneplus area manager. I was try to contact them over mobile but everytime they not received my phone. I request to lodge my complain against the company as well as concern executive for not resolved the same .

This is my led tv OnePlus 32Y this is not working. Its screen not working. I made a complaint on after 4-5 months passed but nobody resolve my issue. Please resolve my issue..

Mne 10 bari repair request daal de but mera koi cesh showl nhi huaaa march se presan hu mai na OnePlus customer care phone utha raha
Very bad company.
I hate one plus

Blutooth default

I got my one plus U1S 55 TV ON Aug 28th . Circuit of the tv got damaged the very next day and I raised a complaint for tv service . After serval follow up(after 2 weeks), service guy came to our house and checked everything .He said since it is a new tv we will place tv replacement request . After that there was no update and I had to regularly followup with customer care and they used to tell that new tv replacement request has been approved, but some parts are missing (I don't know what that means parts missing) . This went on for more than 45 days .
2 weeks back customer care was telling that they are changing the service center team of my city . So whole process has to done from beginning .
They have now raised a new request for service team to visit my house for checking the tv and they haven't visited my house yet and my follow up still continues...
This is really frustrating having my damaged tv in house for more than 2 Months . There has not been proper communication what so ever .

When i try to on the wlan it does not on.so i cannot connect it to my wlan network.

I bought the OnePlus Nord 2 in August. The next month I got an update and it started having problems. Camera clarity changed, it looks like a poor camera & the phone is hang. I gone to the service center and they update the phone again.
Then the next problem started. It is that battery drained issue. Battery charge decreased In the night time around 20% and also the hanging issue continued.

Again I visit service center. They will said that the phone will keep & cross check the phone. In 2 months 4 times I go to the service center.

On 30 October we buy a LED TV from Croma store in chembur and deliveryboy delivered our order on 31 Oct. Today is 03 November installation didn't happened. ###, It's a poor service. I didn't expect from you.

Ordered On: Oct 6, 2021 Order Number: M[protected]
OnePlus TV Y Series 80cm (32")

Received a damaged panel product on 20th Oct, after informing BlueDart, I have informed oneplus on the same date via chat & email. after taking daily follow-ups from chat support, getting the same replies each time that their team is working. after passing 14days they don't have any updates what's their team is doing. Today my first EMI has been deducted but neither i have the proper product nor oneplus team is helping. am i suppose to pay emi for a defective product? is it justified? why i am suppose to pay for a damaged product? oneplus chat service is continuously making false promise since 20th Oct. Till now they don't have any progress report from their relevant team. They are harassing me since it delivered. Kindly help. Getting frustrated for their such worst service.
I have paid the first EMI today for such a damaged product.

I purchased Oneplus tv series Y in November 2020
last 3 month, I faced an issue. My TV got black screen
Tv is on but screen is black and videos is running black screen problam
and TV power off and on and Rebooting start

[protected]

Tv is on but screen is black and videos is running problam
and TV power off and on and Rebooting start plz solved this problem plz
feedback

[protected]

You should give Earphones to the customers who are buying a OnePlus phone for the first time

It's been 18 days now. I have requested for a replacement for my TV because it was diffective . No technician has been assigned till now. No technician has called me or visited my place till now. Please look into the matter

I have attached the screenshot for raised replacement requist in you website with image of the issue. Plz check attachment ( Same day of installation 14.10.21 )

I have sent a E mail regarding this for a replacement ( Same day of installation 14.10.21 )

E mail ref ID[protected]

I have called your customer care and I formed on the tv issue

Customer care ref ID - [protected]

I have raised a ticket with customer care

Ticket No[protected]

I am attaching the Image & Video once again. Please revert back at the earliest