OnePlus India Complaints & Reviews

I am having a worst experience while claiming warranty of my device(REF ID: OF6DDCNDBW2U). It was picked up on 13 oct 2021 for repair, after pursuing for more than two months, I have still not received it.Customer care people keep on saying that my case is escalated for about 1 and half month. They just keep on asking for more time from me. Their application shows that device shipped until now(18 December 2021), but how come it is taking more than two month to get repaired. I had to buy new handsfree because of this. I do not know whether I will get my device back or not .I am feeling cheated.

My phone has a manufacturing defects but service center employees says we can do anything you have to pay for it.
It's had not even a month my screen is completely gone black because of defects on screen with no external damages.
I have not faith in service center employees as they have talk rudely with me and have no sense how to talk to customer absolute pathetic service.
I have faith in OnePlus higher authority who can resolve my queries with no fault of mine.

I raised a repair issue on 2 /12/2021 i have submitted device bill on one plus care . I talked to customer care they say to me due to some technical glitch i get notification of repair cancelled.please solve my issues and i have try many times in your customer care number there is no any positive response my registered mobile number is [protected] and refrence id is 9M8AX5RZ6R0Z . I have call from unknown number from your side today but when i call back no one answer my call i tried at least 10 times.please solve my issue as soon as possible

I bought the bullets edition on last August month, last few days to I am facing charging issue and charging indicator problem.

On March 2021 i purchased a One Plus Tv from a OnePLus Store and it was working absolutely fine till August 2021 and after that my Tv got blackout screen and it is not working till now. I raised a complain from September and then till now i still rasing a complain almost 15 time in this 3months but they keep giving me fake promises to resolve my problem. After having one wait wait on November they gave me a complain number which is[protected] on 09th November 2021 and they told me that it will resolve by 5 business days then after that i called them at every 5 business days to know the status of my issue but they giving me time and now on 2nd of December2021 when i called them, they told them a new request number which is C114836 and said it will resolve my issue within 48hours because my tv parts and technician both are allotted and ready to visit your place. Unfortunately i have recorded all the calls which i did to One Plus Customer Care but this time also they did repaired my Tv and today i spoke again with the same issue and they have taken it lightly by saying that it will take time no matter how much raised a complain if you want to take action against this issue we will not help you anymore. SO is this fair to customer to handle such kind o[censored]nprofessional behavior. and then finally they told me it may take 15business days more to resolve since to threaten as to complain on consumer care.

My new oneplus nord 2 is lagging everyday, i have purchased that since just two months, and i dont know what bug it is or whats wrong, i have done formatting phone .but still after a week, same problem is coming, i just dont want the phone now, i want my complete money back

Bass problem

LED TV / Y series 32Y1 / TV worked 1ly for 7 days / contacting customer care for more than 1 and half month / noone came to repair

One plus TV - Y series 32Y1 - Model 32HA0A00 - F6210014B6EK00368 - SKU Code [protected] - EAN Code[protected]

My contact number: [protected]
Comfortable language: Tamil

I bought One Plus LED TV this 20th October 2021 through amazon. The worked properly only for 7 days.

then display stopped working only audio is coming. Since then I am contacting customer care regularly everytime they say within next 36 to 48 hours technician will contact me. But no one contacted me. I asked phone number of technician but they say they don't have. For past one and half month I am contacting customer care for more than 8 times still same reply but nothing was done. my location is urban area only. selling very poor quality TV is one thing. They can't even provide repair services in urban area. Please take necessary steps to repair my tv

The oneplus budz was purachsed and already replaced once as I got a defective piece. After 6 months the replacement item also showed up. Repair was created on Oct 19th and picked up on 21st October 2021. I have not yet received the product back. The application still shows requested for parts. It's been 40 days.

Dear Oneplus, its been 32 days that i gave you my phone for a battery related issue. I live in Faridabad from where the phone was picked and you shipped my phone Bangalore. After waiting for 10 days for the repair to be initiated I cancelled the repair request in order to get back my phone as one has a lot of important tasks related to work. Now its been 22 days after that and you Bangalore service centre is yet to dispatch the phone. Please help out getting my phone back and provide compensation for these 32 days wasted for nothing!!!

Got installed on 15th November. First time after installation when I tried opening the TV, it didn't work. I complained to the CC the same day who took the complain as DOA and told me that the issue will get resolved in 5-7 working days. Since, then I am calling CC and everybody is saying the same thing that the issue will get resolved in 5-7 days, though I have not received any call from oneplus's side

I had purchased oneplus wireless bullets z headphones from SS communications kolhapur.After using them for 6 month my left side headphone stopped working so i had given it for replace to ss communications latur as it was in warranty period. So its been 2 and half month now but i havent recieved my headphones back.The executives just keep saying that there is a problem from companies end. It is very bad experience i have viaited the store many times but they keep saying the same thing again and agin. Please do something about it.I am really tired visiting the store and asking for my headphones back.

Dear Sir / Madam,

I am writing to you to raise an issue about: Defect OnePlus 8T

The issue that I have experienced was: I bought a new OnePlus 8T 5G . the phone lags, freezes & half of it's text aren't displayed. The phone is under manufacture warranty.
This issue is from the beginning,
1. Phone hangs.
2. Display of half texts in many apps
3. Sound doesn't come sometimes when someone calls
4. Shows system UI is not responding

It occurred on: 16/01/2021

I would need them to do repairs and the duration under which my phone is repaired I want a replacement / spare phone for that time. Or I want a permanent replacement to the phone.

The whole purpose of buying a new phone is because My previous phone is damaged. If I buy OnePlus 8T, and if it is a defect phone, then OnePlus should Send a replacement phone while it is being sent to repairs.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ramesh Khuntia

Serial Number: 7e20fe77
:

Emami Paper Mills Colony
Balasore
756020

I have brought a tv y series 43inch. On 18 October i raised a compliant in OnePlus web page and I got the no. EGMIFI0NPMGX, MRPBTGHADIH3, but i thought it would be resolved. Unfortunately they deleted the requested by not resolving. Again I called on 20th of October to cc no and raised a ticket no.[protected]. Till date no one visited the location.. and even I'm ready to take the tv to thier store in t.nagar or Vrmall waiting still no one have a courtesy to check what issue has the tv have...

Request to resolve the same as soon possible.

Hello,

I own one plus 5 and 6 for which ordered cable and by mistake I had placed an order for 2 Type C to Type C cable. I realised it only after the delivery of the product and immediately contacted the customer care. But the customer care was unfriendly and kept repeating their no return policy. I understand you can maintain your policy but do give some time for customers to return/replace for orders. Atleast if this warp cable was compatible with one plus 6 then would have bought the charger but this of no use for me. Hence request to kindly assist me in replacing with Type C to USB cable.
My complaint number[protected]
My order number M[protected]

One side not working

The front camera is not working from past 1 week. Keeps popping up and going back in. Phone was not damaged at all. So not hardware issue. Must be software issue after update. Tried clearing cache, and called consumer complaint number but they couldn't rectify the problem. Phone is one plus 7 pro. Many users are facing same issue after update as checked over Google.

Using one plus nord2 from past one month. I am facing excess heating problem. Now a days I am hearing lot of blasting issue with nord 2 . My concern is it may or may not happen with me.but I am really afraid to carry this on my pocket . M feeling that I am carrying time bomb.
I would like to request either you replace with same model or u return my money .
If anything wrong happens with me due to this cell phone definately I'll go for huge compensation.
Kindly resolve this issue for better complaince and to avoid further embarassment.

Regards,
Kumar dikshith
[protected]

My name is ashok makwana I placed an order for Oneplus TV through flipkart n the order was delivered on 6st October 2021. And suddenly we see that the television is not working from 13th October. The whole screen is with lines and dots and mirror images.
I am surprised 1-month-old TV and is giving such trouble. Very very disappointed and unhappy with the product. I have just cleared 1 EMI and I need to repair this is unacceptable. I want the TV to be replaced. Please send someone n get my TV replaced its very disappointing n regretting that I choose the wrong product.
I need a solution ASAP, when called the care team they stated we need to wait for 5-7 business days, this is ridiculous. Will flipkart wait for my payment for 5-6 days if I state my TV is not working NO for sure? I need this to be replaced ASAP.

I have bought a OnePlus y series 40 inches smart TV from Flipkart and it deliver on 13 oct2021 after 11 days of installation the display panel of tv is not working and I raised a repair request on 28 oct and a technician visit on 29 oct and diagnose the tv and he the service engineer will reach within 7-8 days and repair my tv but I wait for repair my till now but no one come to repair tv...