OnePlus India Complaints & Reviews

Not connecting properly and not sound clear

I bought Oneplus TV U1S 50 inch tgroght Flipkart on 27 October 2021 which got repaired( No display) within two months on 19th December 2021. I have raised a complaint to Oneplus customer service on 20th December 2021 they told within 5 to 7 days they will resolve the issue.Today is 30th December 2021 still nobody has come to resolve the issue. It is really frustrating and no response from Oneplus end. There is no proper response from oneplus customer service and they are very rude. Hope my issue gets resolved soon.

I made a mistake to buy oneplus brand mobile first time in my life, where as touch was not working for some apps hence i return for replacement today almost 9 days have done my mobile is at bangalore centre but i did not get any kind of reply from one plus, I want to buy another mobile please refund my money, i dont have interest in your pathetic service.

I have ordered mobile from one plus store india and my register mobile no is [protected]
..
I request you to refund my money else unwantedly I need to raise my voice.

Regards,
Rohit K

I want to buy another mobile please refund my money, i dont have interest in your pathetic service.

I have ordered mobile from one plus store india and my register mobile no is [protected]

I request you to refund my money else unwantedly I need to raise my voice.

This problem started few months back, one plus giving ample amount o[censored]pdates leading to so many bugs in the phone, after that my screen used to go black when i used to call from another apps like whatsapp or zoom and phone started switching off, i went to the service centre which is in saket .. they told me its a software glitch n all all the did just rebooted my phone, and did nothing else and told me that it would be fine after few days same problem came, secondly they dont pick up the call on time and its been months i m facing this issues i tried their complaint number but they didnt received and picked it up

Complaint Number -[protected]
I am Shanmugam Bought a OnePlus Y Series 80 cm (32 inches) HD Ready LED Smart Android TV 32Y1 (Black) (2020 Model) | B08B42LWKN (
B08B42LWKN ) in April 2021. From the time i bought i had issues with the display and many other problems, On 29 October i had made a complaint to customer care number[protected]Complaint Number -[protected] )regarding this, They told me a tat time of 48 hours and promised me that the issue will be solved in 48 hours. Every once in 86 hours i will call the customer care and ask for the status. They would promise me 48 hours tat, Like this i have been following them past 60 days but nothing happened.

I dont understand why they are not solving my issue because of this we were not watching TV for 60 days . I am psychologically depressed and upset of ONE PLUS COMPANY.

Kindly request to solve the problem ASAP, I had good hope with the ONE PLUS brand but all in vain.

My email id is [protected]@gmail.com

One Plus Band Strap has not been available since 20th October 2021. If you cannot keep a stock of the strap then what is the point of launching the band?
The band strap broke.
I ordered the band on Jan 12, 2021. The order number was: M[protected]Ordered from the app:OnePlus store). I have been checking for strap availability on the website on since 20th October 2021. It's been two months since then. I have not been able to use the band because of this. Either provide a strap or replace my band as the device is of no use to me without a strap.

I brought the earphones 11 months ago and it stopped working all of the sudden I went to service center there gave me a new one again it was a deafult piece where it made all cracking sounds and created headache and again I went to service center there gave me new one again and you know what again it made those sounds total 3 times I have went still now I didn't get a earphones without deafult piece there even call there said there will come up with a solution .such a worst experience and worst quality

Television keeps on restarting while using, we are not able to watch anything without problems. Software has been updated twice, motherboard has been changed and now technician has asked for panel replacement. Seeing such quality of a newly bought TV is raising concerns for long term use. We have raised multiple complaints either to fix this issue or replace this unit with a new one, since the technician is unable to fix the issue from almost last 2 months, we are requesting to replace this unit with a new one. We are not certain that TV will work as it should in long term as its major parts i.e., Motherboard and panel are to be changed within one month o[censored]sage. Major disappointment for us is that technician always closes the request without even fixing the issue and we have to again raise the complaint to customer support. We have been raising multiple complaints since November first week and no resolution is provided, complaints can be tracked via customer id - C118853

This product is not proper work and battery discharge before 24hrs so kinldy look into this and replace product

Thank and regards

One plus 40 inch TV was purchased from Croma Chennai anna nagar on 29th October, delivered on 30th October and installation was done in week. After few days o[censored]sage there was a display issue, complaint was registered with croma as. One plus technician came over to check on 8th Dec 2021 and confirmed replacement will be done in a week. It's been 3 weeks and no replacement was done. Also no proper response from one plus and croma. Phone calls are being ignored. Highly disappointed. Need replacement asap.

I am having a worst experience while claiming warranty of my device(REF ID: OF6DDCNDBW2U). It was picked up on 13 oct 2021 for repair, after pursuing for more than two months, I have still not received it.Customer care people keep on saying that my case is escalated for about 1 and half month. They just keep on asking for more time from me. Their application shows that device shipped until now(18 December 2021), but how come it is taking more than two month to get repaired. I had to buy new handsfree because of this. I do not know whether I will get my device back or not .I am feeling cheated.

My phone has a manufacturing defects but service center employees says we can do anything you have to pay for it.
It's had not even a month my screen is completely gone black because of defects on screen with no external damages.
I have not faith in service center employees as they have talk rudely with me and have no sense how to talk to customer absolute pathetic service.
I have faith in OnePlus higher authority who can resolve my queries with no fault of mine.

I raised a repair issue on 2 /12/2021 i have submitted device bill on one plus care . I talked to customer care they say to me due to some technical glitch i get notification of repair cancelled.please solve my issues and i have try many times in your customer care number there is no any positive response my registered mobile number is [protected] and refrence id is 9M8AX5RZ6R0Z . I have call from unknown number from your side today but when i call back no one answer my call i tried at least 10 times.please solve my issue as soon as possible

I bought the bullets edition on last August month, last few days to I am facing charging issue and charging indicator problem.

On March 2021 i purchased a One Plus Tv from a OnePLus Store and it was working absolutely fine till August 2021 and after that my Tv got blackout screen and it is not working till now. I raised a complain from September and then till now i still rasing a complain almost 15 time in this 3months but they keep giving me fake promises to resolve my problem. After having one wait wait on November they gave me a complain number which is[protected] on 09th November 2021 and they told me that it will resolve by 5 business days then after that i called them at every 5 business days to know the status of my issue but they giving me time and now on 2nd of December2021 when i called them, they told them a new request number which is C114836 and said it will resolve my issue within 48hours because my tv parts and technician both are allotted and ready to visit your place. Unfortunately i have recorded all the calls which i did to One Plus Customer Care but this time also they did repaired my Tv and today i spoke again with the same issue and they have taken it lightly by saying that it will take time no matter how much raised a complain if you want to take action against this issue we will not help you anymore. SO is this fair to customer to handle such kind o[censored]nprofessional behavior. and then finally they told me it may take 15business days more to resolve since to threaten as to complain on consumer care.

My new oneplus nord 2 is lagging everyday, i have purchased that since just two months, and i dont know what bug it is or whats wrong, i have done formatting phone .but still after a week, same problem is coming, i just dont want the phone now, i want my complete money back

Bass problem

LED TV / Y series 32Y1 / TV worked 1ly for 7 days / contacting customer care for more than 1 and half month / noone came to repair

One plus TV - Y series 32Y1 - Model 32HA0A00 - F6210014B6EK00368 - SKU Code [protected] - EAN Code[protected]

My contact number: [protected]
Comfortable language: Tamil

I bought One Plus LED TV this 20th October 2021 through amazon. The worked properly only for 7 days.

then display stopped working only audio is coming. Since then I am contacting customer care regularly everytime they say within next 36 to 48 hours technician will contact me. But no one contacted me. I asked phone number of technician but they say they don't have. For past one and half month I am contacting customer care for more than 8 times still same reply but nothing was done. my location is urban area only. selling very poor quality TV is one thing. They can't even provide repair services in urban area. Please take necessary steps to repair my tv

The oneplus budz was purachsed and already replaced once as I got a defective piece. After 6 months the replacement item also showed up. Repair was created on Oct 19th and picked up on 21st October 2021. I have not yet received the product back. The application still shows requested for parts. It's been 40 days.