OnePlus India Complaints & Reviews

In oneplus wireless Bluetooth headset bass edition which is not working with proper sound in left side pad which is so irritating

Hi,

I accidently purchased Type C to Type C cable from OnePlus website but I needed USB to Type C cable. Now, I talked to OnePlus customer care executive for the exchange but to my surprise they mentioned that it is not a part of their policy and they cannot exchange the product. This was no where mentioned at the time of purchasing the product, if it is a part of their policy then they should have specifically mentioned "No Exchange" or "No Return" at the time of purchasing the product just like Amazon or Flipkart does.
This is a scam against a customer as the customer only comes to know about their policy once they have purchased the product. I checked OnePlus website and USB to Type C cable also costs the same i.e. Rs:849/-.
Can someone please help me as this is a hard earned money and all I want is a exchange as I have no use of Type C to Type C cable.

Purchased OnePlus 42" TV in Amazon still under warranty I have raised complaint on 17tj august but those service people have no response properly waiting on parts from last 2 months, I am constanting advocate to file complaint in consumer court.i recommend all not to buy one plus tv their services r bad when they can't provide service they should not sell there products

I bought a oneplus tv from flipkart 3 months ago..now the tv is showing display problems and the tv has warranty...its about 15days i registered the complaint and about 4times i contacted the customer services..no one is responding or follow up my complaint

I have purchased One plus nord 2 5G Mobile on 09.10.21 and till now i have nt started using it much. The battery having fully charged drains down so badly n rapidly even when it is untouched which is a huge disappointment for the penny invested in it. Requesting to kindly address the issue please.

Product: OnePlus Nord
Issue: The phone has a screen repair issue. The screen just dislodged from the body of the phone. As the phone was under Warranty send the phone via pick up repair service from OnePlus. Reference ID: 9QUNDPSP8G7M

The phone was shipped on 18th September via BlueDarr and received on 20th September. OnePlus acknowledged that it received the phone on 28th September.

After that, there is no update on the repair in the portal nor there is any way to escalate. Calling up the customer care just give the basic generic answer that they are working on it.

OnePlus Service Centre Address where the phone is present :
Kolkata (Open)
OnePlus Exclusive Service Centre - 18C & D Stephen Court, beside Flurry, Kolkata (W.B ) - 700071
Contact No:
[protected]

One plus u series tv purchased online through amazon in last week but no any technician giving responce for to install tv so pl arrange any technician to install tv

My One plus tv not work and automatic one and off . This problem is maximum 40 days . One plus care complaint but not come to my complaint acsen. Pls solve my problem. One mothes before my complaint reference id 041U9WOK36W0
PLS SOLVE MY PROBLEM

Hi
On September 21 I was facing some issues with connecting my earphones to my mobile so to check whether the issue was with my earphone or mobile I tried to connect it with my laptop, but it still didn't work, so I registered the replacement or repair, the next day the earphones were collected from my house and were transported to the Chandigarh service center and from that day I have contacted the customer care number multiple times but have gotten the same response of waiting a few days as if I already haven't waited enough for a product I paid for and the product that is in warranty. I didn't expected this type of third class service from a brand like OnePlus, but I was wrong. I would also like anyone in my country to have a pleasant after sales experience to stay a few miles away from OnePlus. As regarding the complaint, if I don't get my product replaced or a refund from your pathetic brand, I would very willingly lodge a complaint against you in the consumer court.
My reference ID is PYTIV3K0IGZQ

Take care

I update new version 8 October in nord 2 . Now mobile charging speed decreases..

Gave for replacement to one plus service centre Guwahati on 16 of August and by today its 8th of Oct and still now I haven't recieved my product..they don't response to calls and whenever I go to their centre they keep extending date and they themselves is not sure when and where my product is now it's going to be almost 2 months just to replace an earpiece they give all kinds of excuses and would never call also very irresponsible and worst service I want my product

Gave for replacement to one plus service centre Guwahati on 16 of September and by today its 8th of Oct and still now I haven't recieved my product..they don't response to calls and whenever I go to their centre they keep extending date and they themselves is not sure when and where my product is now it's going to be almost 2 months just to replace an earpiece they give all kinds of excuses and would never call also very irresponsible and worst service I want my product

Recently I've ordered the earphone but after using it for 3days the voice was cracking and lagging.. after requesting for a replacement in my near service center (which is in Prayagraj, Civil lines) they said that it will take 1month to replace.. what kind of service is this that CUSTOMER has to wait for a whole 1month.. after 1month a call from Lucknow OnePlus service center CUSTOMER called me and said your earphone has arrived here and will be replaced from here. 1week also gone and I didn't get my earphone whenever I called them the phone is always busy they also don't reply on WhatsApp.. what kind of service is this from a well known company like OnePlus.. worst experience pathetic, never gonna buy item from this ### OnePlus.

Hi,

One plus Bluetooth headphones are not clear during phone calls and during media it is being taking a pause for few seconds. I have already sent to service centre twice but the same headphones is again and again sent back to me without repairing. I would need this rectified or replaced or refund immediately as it's being 2 months I am trying to solve this issue but headphones are returning back to me without repairing. I would need to close this ASAP or else I will take next step which you guys will have to face the consequences.

I had bought One Plus TV 32Y1 on 28th Dec, 2020 from Reliance Digital. For few months TV worked flawlessly, later on after 6 months it started giving issues. Initially TV was hanging a lot and hence I had raised complaint for the same, but no one turned up, but issue was marked resolved automatically. Later TV started flickering and also started auto navigation without remote operation. Hence, again raised service request. This time they didn't turn up for atleast 1 month even after repeated escalations. Later they replaced motherboard, after which the TV was working fine for few days. Now, again TV is not starting up at all. It has been more than 15 days, no one is responding. I cannot bear this much delay. I would request you to resolve my issue by helping me to get this TV replaced with new one which shouldn't be defective again.

I sent my oneplus buds for a repair as they were not giving proper sound and are still under warranty, its been more than 20 days and I don't know what repair is being done as I only get one response from customer care that engineer is not yet assigned.
Does it take this long to assign an engineer, if yes how are you guys running a company.
I have been a oneplus users from years now but had come in contact with customer support the first time and can't imagine it is so DAMN POOR.
If you can't repair the buds then replace it, every other company does that.
Seeing such customer service now I would definitely have to switch to some other brand
It is Very DISAPPOINTING to see such response from oneplus.

Hi, my name is Suraj Bhattacharjee
I'm from West Bengal, Nadia
I sent my OnePlus bullets wireless bass edition for repare about 3months ago but they cancelled my repair request the day my device reached their service center
Now they are not giving back my device
I've called them so meny times it all seems to be a waste of time and energy
These people at OnePlus are not listening at all
Please help me with this

This is my led tv 43Y1 this is not working. And not going on . I made a complaint on 11 sept 2021. 20 days passed but nobody resolve my issue. Please resolve my issue.. my REFERENCE id is P2ATOZNC36VE

I purchase voucher of one plus accessories & gear but voucher not applying on any accessories so i complaint oneplus many times almost 25 times since 1 sep 2021... Today 30 sep still my prob. Not solved by oneplus... Tomorrow my voucher is expired

This is regarding the phone I recently bought. I bought my one plus Nord 2 the previous month. Since the first day, I am facing issues with its camera in all video calling apps. The camera gets switched off or gets hanged on its own on every app using the camera. I have talked to customer care and even visited the service station in Chandigarh but the issue still persists. They resolve the problem but it works only temporarily. It is costing me my time, money for visiting the service station again and again, and also my efforts. I want this issue to be resolved as soon as possible.