OnePlus India Complaints & Reviews

I have purchased a Oneplus Nord mobile in Jan-21. Today it got hang and off totally. It not at all working.

Not hearing in both sides

I had sent my oneplus Earphone for repair on 27th September and today is 31st October but I haven't received my product yet.The product was in warranty.The costumer care services is also not giving any update regarding this.

I am a customer of OnePlus.. But this time must say OnePlus is not helping with there customer service.

I want to inform you that, I purchased Wireless Bullet Z (Bass edition) on 2nd October in which mic is not properly working properly, then after discussed with OnePlus care team they suggested me to send device to OnePlus service center,

I requested for pickup on 13th oct, Blue dart executive come and picked up my device and sent it to your banglore Pickup Drop location.. device reached that place on 16th October.

Initially I am not getting any updates regarding my audio device..
Then I find on OnePlus care app that my product service request cancel.. till then I am not find any status on the app.. My request is also not showing on app..

Hope you understand help me out.. I am never expected OnePlus service like this.. from 22 days I am not getting any positive response from OnePlus team..

Hello sir/madam i have brought the one plus tv for Rs 50000 but the tv was wasted my life and all because of the tv now i have in the end of sucide
so please take this complaint very seriously to the one plus company.co i have need a strict response for this complaint...

My tv is not working i dont no what happend i have called the CUSTOMER care number of one plus but no respond bad company in my life ###... my money has wasted bull ### ... now my family has in the end of sucide so please help me ... to slove this case

I purchased one pluse buds pro on 8th of Oct 2021 and I recieved that product on 11th of Oct but some charging issue in buds pro so send back to one pluse services center but yet not replaced my product product recived on service center on 14th Oct 2021 and services center rise request for replace product but yet not received product alredy 15 days gone I send this product I call to customer care they said it required more 5-6 days and also said me products out of stock, one plus is big company so 10 days product out of stock it is not true ans something get wrong . service center have some issue and they not give proper response .hope you will rise this issue and make my product as soon as possible also I had left knee surgery so I am not able to move and go the service center so please try to help ...my refrence id as follow -MUTKYKTNQMXC

I had purchased a brand new one plus phone on 26th sept 2021. I was facing frequent problems of the phone getting hanged and then it automatically restarted. I ignored it as I am busy in my daily work routine but now for the last few days it's camera stopped working. I visited the authorised service centre and they updated the software of the phone but it was of no use. The problem persisted as it was. I am really shocked and harrassed by...

Under warranty my bullet earphone malfunctioned as oneplus does not have service center near my home I requested for pickup and drop service offered by oneplus... They promised excluding courier travelling time they will fix or replace the product within 1 day... But they didn't do it as per promise, so I contacted many times but service center never received any calls, so tried in tollfree number and contacted national consumer forum, after that they sent an email and called on my phone and said product is not repairable and we will send a new and sealed replacement.. After some days I have received the package but its not sealed and not a brand new packet as promised.. Even it doesn't have any brand wrap or packet or seal... Basically oneplus sent me a refurbished old product as a replacement not a new one as per policy and promise... So i am contacting them repeatedly they also accepted that and always taking times to give me a proper solution.. For oneplus incomitency I have to buy new product and have to burn money due to oneplus bad service.. Now they are not replying.. Its more than a month now... I am feeling like harrashed they should give me a proper solution.. They should send me sealed and new replacement also I would expect the cost I burned because of them... Till now no communication after taking 7 days to solve my issues... I am planning to approach local Consumer court to get settlement... Very bad service from onepls... Don't go for their product if you don't have a service center near you...

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Thanks
Debasis Patra

I have purchased mobile phone 9R one plus from authorized dealer of One Plus situated at CG road, Ahmedabad on[protected]. The phone is not working properly. Many a times, call gets disconnected when someone tries to contact me. Missed call is also not disclosed. I contacted service center, however, did not get any response.

Upon getting up in the morning, my one plus showed 1% battery. I immediately moved to charge it. It got off. Upon putting charging cable, charging plug sign with mobile charging input sign was shown (doesn’t show usually). I waited. After around 15 minutes, normal charging sign was there. However, I let the phone to be on charging for some time. Upon switching the phone on, something in Chinese language (not comprehensible) was there on...

My One plus Led TV got hanged purchased a week ago

Bluetooth is not working during call and voice is breaking. So not able to hear anything properly.

I have purchase OnePlus tv y series 40 inch on 30 August 2021 and in 15 days tv has spotted issue and than today tv is dead I have reported issue at customer service and email but no proper respjnse they won't provide after sale service pathetic service do not buy oneplus tv ever guys china cheap product they just want free money by fooling customer reference id 1J7-43257JCSTHA-6240281

I bought OnePlus Tv and it's been 10 days ...contacted My G showroom from were I bought it and OnePlus customer care and chat box several several times...but no response...The techinician contacting us morning telling, we are coming evening their...and evening they will tell, they cldnt come...will come Tmrw ..this is repeating in a way tht I regret purchasing this Tv and started hating this brand...if I had bought some other tv, I cld use the same day itself...highly dissapointed ..Ur customer care executive, also trying to give some vague answers...they told will install within 72 hours and now it's been 10 days...very disappointed..OnePlus one last request, can u take back this Tv and give us a refund...I will buy some other Tv and use it the next hour...

I was requesting a bad earphone last month. I complain from OnePlus application. I complained on the 8th of September of the previous month. I haven't received it yet.

I have purchased on 7th October, and i did not used for single time, given it to service center
they are claiming product not in stock, its been 12 days since i have raised ticket in service center.
they also claims it might take another 10-15 days for replacement.
neither service center nor customer care team taking any responsibilities.

Plz solve my problem... Camera is not properly working and Clearity is tottal down...V bad One plus Product...

My phone got an update post that the fingerprint got disabled and it's been two months since the phone is in service center they are not responding or doing anything regarding the complainant . I want to sue OnePlus

I have purchased OnePlus bluetooth wireless z headphones for me and my family members and friends nearly 5 headphones in last year ..they were working well at start but after one year all the earphones stopped working at one side and all earphone have connecting issues now ..for a company like OnePlus they prepared headphones which work in warranty period only after that they will stop working this is worst I have seen in electronic goods category .. if one headphone has problem it would be forgiveable but when it comes to 4to5 earphones there is something in it. Please solve this issue ..