OnePlus India Complaints & Reviews

I was service requested OnePlus buds z2 on July 22. Shipment will picked on 24. 25th July delivered to service center still now not yet delivery my earbuds and no response from oneplus service center

TV details :- OnePlus Y1S 80 cm (32
inch) HD Ready LED Smart
Android TV with Android 11
and Bezel-Less Frame
Warranty: 1 Year Comprehensive Warranty and
Additional 1 Year on Panel Provided By the
Manufacturer From Date of Purchase
1. [IMEI/Serial No: P6230044C9CC0
6243 ]

Recently OnePlus user are facing line issue in display. Yesterday I too faced the same issue in my mobile. I took my phone to one plus service center they have rejected it because there is a little dot at the end of the screen, which is at the edge of frame and display but it doesn't affect the display and there is no big internal and external display issues in my phone. I can't afford to pay money to change my display since it was not my fault and the display is perfectly alright I wanted a resolve. If from your team, they can't replace the display atleast I need that green line to begone.

This is informe you that I'm Sahabe alam, Advocate( Delhi High Court) that I had Purchased oneplus 11R 5G Dated 20/03/2023
Recently I had updated (15/06/2023)my OnePlus 11R device to the latest software version released by OnePlus . Immediately following the update, I noticed the presence of a prominent light on top right of my mobile screen, impairing the overall display quality. Upon researching this issue, I discovered that many other users have experienced the same problem after installing the update, indicating that the light and line issue is a direct result of the recent software update and not a consequence of any physical damage.

When I visited the service center ( Rohini Sector 3, M2K dated on 17/07/2023) to seek a resolution for this issue, I was shocked to hear that my request for a free screen replacement, as promised by OnePlus, was denied. The service center personnel pointed out the presence of a bend in my phone and and wrongly attributed the display light issue solely to alleged that water lock, completely disregarding any possible involvement of the recent software update. However, I would like to emphasize that I have always taken great care of my OnePlus 11R and have never mishandled or subjected it to any physical damage.

It is disheartening to witness OnePlus continuing to shift blame onto me for damages caused by your fraudulent updates, and now demanding payment for a replacement screen that OnePlus itself damaged. I insist on holding OnePlus accountable for this situation and demand a fair and immediate resolution.
The service center’s baseless claim that the damages are a result of alleged water lock.

Kindly Repair/ Replace as earlier as possible.

I am having 1+8 phone on display the green line has come ..after visiting service centre they are not ready to repair i visited the service centre there 100 customer were there out of 100 70 people were for green ine issues ..we are taking 70k phone wats the use if we get such line without any physical damage .

i dont knw anything i need my phone to be repaired anyhow its company issue were manny customer are facing same green line issue

my service record no is IN01025X[protected]

TV was bought from Amazon on 7th Feb 2022.

I received defective OnePlus TV(50 inches) found on same date as it was assembled but found the defect on screen after engineer left the house. When we call Engineer he said he will raise with concerned team but he did not do and later(2 weeks) he said speak to OnePlus TV Support.

I had talked with support team and raised the case with them. Egnineer came and verified the TV and later They said they will replace TV. After 1 week or so i received a call from someone and asking for my address without telling who is that guy. I rejected him giving him my address later he called and said the details saying they have got panel to replace to my TV. I asked for TV replacement and i was told by OnePlus TV the same that i will get new OnePlus TV. But this guy was arguing saying it is just panel. I didn't accept. he called again after some time and said it is TV. But he sent back the TV and closed the case without telling me.

I raised the case with OnePlus TV again, they accepted the replacement TV again, This time Engineer and brought the TV on motor cycle which box was completely opened. I did not accept to fit the TV as it was opened. They threatened that they will never replace tv and even they get TV i will have to collect from Vijayawada Service Center.

Since then i am raising case but they will say that they will only do repair. i did not accept because it is defective product and want replacement. So it never happend so far and its been more than 18 months nearly.

It was concluded by you engineer few months ago, when i requested and OnPlus also approved the replacement. But it did not happen so far as your Service Center is playing with customer by taking advantage with these replacements.

Below are the first 3 Case ID's with OnePlus TV.

20th Feb 2022 : [protected]/ 2B28-33672VJDSCV-6448636

23rd April, 2022 : [protected]/2D23-43755VJDSCV-6526829

16th July, 2022 : [protected]/ 2G16-43276VJDSCV-6657280

First Two times, it was approved to replace TV

Dear Sir,

I have a One plus Nord CE3 Lite5G phone and as it has been commonly seen in One Plus phones recently, green lines have appeared on screen after a software update. And the same green lines appeared on my mobile screen. Now the number of lines have increased.

When I visited the official service centers of Oneplus for India in Delhi, they said that free-of-cost screen replacement cannot be done since my phone's have scratch on cover, even this scratch on the top of my phone and the line appear on the bottom of the phone. I can assure you my phone has not fallen, but either way, the lines did not appear because of fallen. It was after the software update that the lines appeared.

I have purchased this phone on dated 16.04.2023. A couple of weeks back, one of my friend got the free-of-cost screen replacement done for the same issue. I have already talked to customer care of Oneplus, no response from their side. I request you to kindly look into the issue and help to get the screen replaced. My contact no is [protected] and mail id is [protected]@gmail.com
My phone EMEI1-[protected]and EMEI- [protected].

Regards
SI Gajender IGI Airport

Due to oneplus software updates 3 lines occurred on display screen
Oneplus customer service center their are not attending complaint of software updates . I buy the oneplus 9R phone before 1 year and 3 months...
I want a proper solution for my complaint .

My oneplus 8 device started showing green lines and then whole screen turned green and it happened after updating my phone one month later. It's an on going on issue with mant one plus phone. They said one plus 8 doesn't have this while they are plenty of proof online even on community tab that it exists. They refused to do it for free and said to pay 14k for replacement as phone is not in warrenty . There is no physical damage and when I asked then to reinstall the android version it worked for a few minutes. And then screen turned green again. They also refused to provide me an acknowledgement as to my device has no external damage or water damage.

I have purchased oneplus 10r 2 months ago and now its screen is not working properly means, it has touch problem, then i visited to service center for this problem then they told after checkup that there is mother board issue, they told me that mother board is bend, but my phone is completely new without any dent bent and also there is no any scratch, the service center also confirm the same and they mailed the company that the phone does not have any physical damage, the company's reply is that it will not cover under warranty.
now my side is this - as my phone is completely new 2 month old phone, without any damage or scratches, so how i will pay for any issue . it is company's fault so, company should take the complete responsibility and will repair it or replace it because it is company's fault . otherwise you told me how can be a motherboard damage without any physical damage from outside...
i think my point is clear and hope that they will repair it or replace it.
i cant pay 24 thousand rrupees for a phone which i purchased 2 month ago at 32000 rupees and which is under warrenty and the fault is not mine.

Due to latest software update to oxygen 13, All the 8t, 9pro, 9t mobiles got a green and pink line on screen. When I reached OnePlus service center they were saying we are not responsible to replace your screen if your screen has a minor or major damage also. It will be only replaced free of cost if your phone falls under warranty and has not small and very minute screen or phone damage anywhere or else need to pay 15-20k for screen replacement...

The lastest software that is oxygen OS 13 is completely disappointing like i had purchased their new mobile OnePlus 11 the hardware was good but the software is not good like it seems like a 10 thousand rupee phone I'm putting 60 thousand here and what I'm getting is a value of 10 thousand and there are huge camera issues regarding software from last 2 year's OnePlus is not even caring please help us this not only my problem this is the problem of whole Indian oneplus customers🙏🏻 please help i feel like I'm being cheated by this company

I had ordered mobile worth 21999 on 20-5-23 from one plus website and cancelled it on the same day. The amount was deducted from my card, however no refund recieved. I called oneplus customer care, they confirmed that they have not recieved money. I raisee it with my bank, payment gateway and RBI, both have confirmed they have not received money.
Oneplus is not ready to give in writing that they do not have money. Totally frustrtaed with this...

Had oneplus nord buds which got damaged then i bocked the warranty courier came and took my product then called from service center and said i have received buds of one side only.and they only received one side I have sent then complaint in consumer court case no: FX[protected].your team bothers me a lot I have also sent unboxing video to your team through whatsapp but they refused, I will never buy oneplus product again. If here also our problem is not resolved. So we will go to court in physical form because we have all proofs like umboximg videos etcetra

I am complaining from 6
7 months but I have not gotten any service from OnePlus and OnePlus technician took my LED in Feburary but one plus company is not returning my LED I am struggling from 7 to 8 months I have paid advance service chargers to OnePlus technician no one is hearing my voice in OnePlus company please help me my registered mobile number is [protected] please fix my LED OnePlus has worst customer service I have ever seen in my life and with its service I will nover buy its products in my whole life please help my OnePlus.

I have a Oneplus 9R phone and as it has been commonly seen in One Plus phones recently, green lines have appeared on my screen after a
software update. Now the number of lines have increased.

When I visited the official service centers of Oneplus for India in Bengaluru, they said that free-of-cost screen replacement cannot be done since my phone's water litmus colour changed. I can assure you my phone has not fallen into water, but either way, the lines did not appear because of water content. It was after the software update that the lines appeared.

A couple of weeks back, two of my friends got the free-of-cost screen
replacement done for the same issue. I request you to kindly look into
the issue and help to get the screen replaced.

I have a OnePlus 8t modal, I am having this line problem and my international piece is refusing to replace the display here in India, so it is asking me to go to the country where I bought the phone and do the repals and my The mobile also has international warranty, so why didn't they give it to me? I also gave all the documents to OnePlus care in Surat Gujarat

Iam using oneplus 9r mobile. After updating my phone. It is showing the green lines on the screen. I am not able to solve this problem. As this is update problem. I want it to be solved by OnePlus company.

NO response always says 7 days. Technicians always cancels tickets without any intimation.

TV IMEI Serial numbr: E6210065C2RP00308

Need panel warranty asap

My TV panel which is not working properly and is under warranty has not been replaced since almost 2 months. Customer care is heckling and asking to call daily about the status. Is this the service Oneplus is providing to its customer? My request number is : IN05204TV[protected]