OnePlus India Complaints & Reviews

Case ID:[protected]

I have raised a request with Request Number IN02300TV[protected] on 13th February, which was closed without a satisfactory resolution on 12th April 2023.
As a concerned customer, I am requesting an update on the reported issue.

Furthermore, I would like to suggest the following options to resolve the matter at the earliest:

- Replace the TV with the same model.
- Considering the depreciation of 30%, I request a refund of the amount paid for the TV, and I would like to keep the TV with me.
- Refund the purchase price of 62k and take back the TV

I would appreciate it if you could consider my request on priority and provide me with a prompt resolution.

Hi Team,

I have been discovered with green line display issue. I have contacted one of the one plus support team and it was mentioned that it will be fixed if you were able to send the phone to the service center. As I'm residing outside the country now and I'm not able to send this one to service center. Now I have given this to one of my friend to send this to the service center, But I couldn't even book a slot to pick and delivery option and also no service centers are near by too. There is no action been taken till now. I'm not able to use the phone properly for past one month. I request a replacement phone immediately.

Dear Sir,

I am GSN MURTHY from the country INDIA. I am most oneplus trusted customer. I have been using mobiles oneplus brand only.

Earlier I have purchased oneplus 5T and after using a couple of years, later on purchased oneplus 8T.

I have very confidence on the performance of oneplus mobiles.

Whereas recently I have received software update in the first week of March'23. After update my mobile screen showing green vertical line. This very much disturbed me mentally. When I contacted the nearby service centre this simply saying reasons to not resolve the issue. They are not at all taking any replacement of display and searching reasons to avoid the replacement.

I think you people know how this green lines are coming, due to software update or because of handling damage you people know clearly. But saying silly reasons like scratch and denting and may be you are handling phone in better way like that.

This is not at all fair. For a common man buying smart phone with minimum Rs. 50, 000/-is very high. Just you people sending useless updates without any R&D and conducting experiments on customer mobiles.

I will go to consumer court on this issue if you not resolved this problem to me. I mentally depressed because of this issue. Myself I am photography freak. That's why I purchased Oneplus and now I am sad to say that these high knowledge people like you are spoiling the dreams of common people like me.

Very sad and shame of Oneplus.
Because of this, oneplus may faith & credibility.

Expecting right justice from you by reading this.

Regards,

GSN MURTHY
Visakhapatnam
Andhra pradesh
INDIA.

My phone started displaying green line after and over the air software update. I took the phone to one plus service center the agent agreed that one plus is responsible for destroying my phone. But they won't fix my phone because there is crack on the rear glass. Which has nothing to do with the software update. Imagine you driving in car a bike hit you and says he will not pay to fix the damage cause your seat cover is torn. Why can't phone companies understand they don't own my phone. I was using the phone perfectly fine till they break my phone screen. Why can't you just fix that.

I have been using OnePlus from the last five year, I purchased a phone OnePlus8t in Oct 2020. It was working fine for the last two and half years . Just two month ago There was an update on the operating system and after updating software my phone screen appeared with 1 green line in the center and later it turned into two lines in the middle of the screen vertically.

I went to the Authorised service center Bhilwara to get this fixed(Request Id IN08152x[protected], He rejected my request for free replacement of this green line issue by saying that your device is physically damaged and he was not agree that issue came after OS update only(my device has minor dent at upper side edge but it was too old even before 1 year, the phone was working perfectly with some minor dents which are not even noticeable at first look) .

He just kept me busy contacting customer care to get approval for free replacement. I tried a couple of methods to communicate but nobody gave me a proper answer and just said that only technical engineers(service center guys can help me on that). Service center guy kept my device for more than 5 days without any update.
After getting negligence in the service I took my phone back and went to. Exclusive service center, Pink Square Mall Raja Park jaipur. They also demanded money(approx Rs.14500) to get that fixed and even did not consider that this screen bug appeared due to software update.They believe that the issue came from physical damage not due to OS update. they were asking me to prove that the issue came from an OS update(that was not possible to demonstrate).
Here I also tried contact over social media(twitter) but they are not helping me and just repeating fixed defined text that only Technicians can decide on replacement. Here the actual pain comes: Service centers are only willing to make money by setting screens without providing any service.
This is a complete loss of Rs15000 due to operating system update. I would request to help me get this sort

I have been using OnePlus from the last five year, I purchased a phone OnePlus8t in Oct 2020. It was working fine for the last two and half years . Just two month ago There was an update on the operating system and after updating software my phone screen appeared with 1 green line in the center and later it turned into two lines in the middle of the screen vertically.

I went to the Authorised service center Bhilwara to get this fixed(on date ), He rejected my request for free replacement of this green line issue by saying that your device is physically damaged and he was not agree that issue came after OS update only(my device has minor dent at upper side edge but it was too old even before 1 year, the phone was working perfectly with some minor dents which are not even noticeable at first look) .

He just kept me busy contacting customer care to get approval for free replacement. I tried a couple of methods to communicate but nobody gave me a proper answer and just said that only technical engineers(service center guys can help me on that). Service center guy kept my device for more than 5 days without any update.
After getting negligence in the service I took my phone back and went to. Exclusive service center, Pink Square Mall Raja Park jaipur. They also demanded money(approx Rs.14500) to get that fixed and even did not consider that this screen bug appeared due to software update.They believe that the issue came from physical damage not due to OS update. they were asking me to prove that the issue came from an OS update(that was not possible to demonstrate).
Here I also tried contact over social media(twitter) but they are not helping me and just repeating fixed defined text that only Technicians can decide on replacement. Here the actual pain comes: Service centers are only willing to make money by setting screens without providing any service.
This is a complete loss of Rs15000 due to operating system update. I would request to help me get this sort

I bought 1+ TV in March'22 and problem started in August and for some reason I could not complain before and I complained in October but response was not proper from there (full details will give you in mail) and 1+ did nothing and TV warranty time is over but I was bought TV from Reliance and at the same time I took 2 years extra warranty, then I complained to Reliance and even no progress from there also, now I want to take action on both companies.

I purchase my ONE PLUS 8T mobile in 2021. But there had no issued in my mobile but. Now time Due to Company Bug, in my Mobile screen a long green line occurred suddenly when I was using. I had to take my mobile in Authorized service center. They awarded me this type of Bug problem and suggest changing my Mobile touch screen because of out of warranty. but My concern was that My mobile had not disturbed by Me., so I am not responsible for this. this is responsible for Company. they are also accepted even that was not helping me for solving this problem. I also complaint in ONE PLUS Mobile (Complaint num[protected].

Hi I bought oneplus 6T mobile in the year of 2018 in Brigade road, Bangalore. I paid 42, 000 for the mobile and bought the phone in pop up event. I am using this without any issue and recently i was facing issues with the display so i contacted oneplus service centre to change my display but they are telling display manufacturing has been stopped and telling my phone as value less old phone in a very unprofessional way.
i want them to replace my phone display or pay the money of the phone i have paid.

This is the real face of oneplus never ever buy any phone from them.

contact me at [protected]

My OnePlus 5T’s battery is not working properly and upon several follow ups I was told up to send the device to OnePlus service centre and they would get it replaced. Once the device reached your representative called me and said that my device is at end of life and hence battery cannot be replaced and accordingly the same is being sent back to me. To my surprise your app notification contradicted from what l was told over the phone. It showed that my device has been repaired and dispatched. What a waste, is this how you cheat on Indians? You say something else to the customer and put on record something else. # cheat.
If as an organisation, cannot make available a battery at your Services Centre how on earth we cam get in the market?

I bought one plus 8 pro 1 year ago .than my set problem green line and pink line on display. 1 week ago my phone 645 mb than I will update this mobile than my phone display 7green line on my display service center not responding my handset he is talking you are talking on company.what happened is a premium phone purchasing benifit.

I had oneplus nord buds which got damaged then i bocked the warranty courier came and took my product then called from service center and said i have received buds of one side only.and they only received one side I have sent then complaint in consumer court case no: FX[protected].your team bothers me a lot I have also sent unboxing video to your team through whatsapp but they refused, I will never buy oneplus product again. If here also our...

Wrong status in app on tracking. I dint got any call grom agent.. cal me [protected]
Status shows, customer not ready for exchange. But i dint got any call. I m waiting for phone since 2 days.

Cheater bluedart

I was suppose to get my one plus phone . I was closing tracking bluedart, but status is shows that customer not ready to accept exchange, but the fact 8s I dint got call from agent..
[protected] my number.. I wi not bare this type of cheating.. I dint recived one plus phone and burds

Right after I updated my phone to Android 12, green lines have started appearing on the screen. After doing some research, I found out the company has not mentioned anywhere on the update that there are voltage changes that will cause damage to your screen, specifically OnePlus 8 and 8 pro. I'm extremely disappointed by this as I have to search answer from other users who have conducted the research that OnePlus should have before releasing...

Worest service center in rajahmundry.
am using oneplus 8 mobile, few months back its screen display damge and am going to one plus service center and replace display it cost 14000/-, after 3days they are delivered my mobile but finger lock sensor was not working. am asking to service center for solution they are told me we have no stock please wait, am waiting for very long time its take 3 months last week am going to service center and asking for my mobile fingr sensor problem the manager ( devi ) behave very rude and very shout voice using unparlmentry laguage my problem not resolve by 4months please resolve please.

A green line appeared in my one plus 8T, after software update, booked a service request for free replacement of screen, they declined my request, and informed me that my warranty period got over, no physical damages was caused to my phone, after software update I got this problem

So I request to replace my screen for free

I,
I bought OnePlus 10 R phone on 10th July 2022, I started facing issue after 5 months, while getting call screen was not displaying, touch was not working. And in March display stopped working completely. After speaking with OnePlus Customer Care I sent my phone to service Center, But they asking me the cost of repairing the phone. If my phone is already under warranty till 9th July and if screen is not broken and no damage and screen stopped working why should I pay the money for the repair.

Oneplus Customer Care don't respond over email, Also representative speak very rudly, they don't give any solution. I already called[protected] and spoke with Manisha Singh. I want to take this issue with consumer forum as I have full rights to get solutions for my phone as its under warranty.

The problem is coming from the time I have purchased the TV.
1. After 10 days of purchasing TV I got wifi problem and got TV replacement
2. after 4 months back again facing with display issue - display change issue resolved
3.after 2months back again facing with Speaker issue
Case I'd[protected]
I have tried every where to connect OnePlus team, but they give me everyday excuse not helping me.

I want extended TV warranty and replacement TV.

Hello, I am a OnePlus 9 user since 2021.my phone has a green line after Android 12 update after few days green line become white line.and this is not only my product issue .this issue is very common with every OnePlus 9 user after update..i visit through the OnePlus service centre they are asking for 1700INR..I don't want to pay the price because this is a pure hardware issue please respond as soon as possible