OnePlus India Complaints & Reviews

Dear Sir/Ma'am,

I am Raj Sanghvi, i am the very early buyer of Oneplus 8T and had bought the phone during its launch in October 2020.
But suddenly after new firmware upgrade there is 1 vertical green line which has started appearing on the display. On complaining it to customer care, i have been told the this issue have been been by many users and free replacement of display will be provided but here in Mumbai Service center is demanding charges amounting to 14300 for the same.
Please help..

I purchased a oneplus TV 32Y1 on 2 january 2022 after 10 month on 16 october 2022 TV was unable to ON then i lodged a complain to oneplus after 48 hour a service engineer came and checked the TV he said to me that TV's mother board is damage when motherboard is available i replaced it. then it take 2 month inspite of demage part is not available. so we decided to replace TV from The voucher. On 14 December 2022 TV was picked up and till now i did not get any voucher everyday i call to service centre they always told me that your complain will resolve in 24-48 hour.

Oneplus devices are getting affected by the green line issue and the company had provided guidelines to the service center to replace screens within 2 Years of age. Those exceeding this guideline have to pay a hectic fee to replace screens.

The green line issue in Oneplus is a common issue and a large number o[censored]sers are getting affected by it. Still, the company asks users to pay and replace the screen. It's a kind of scam that Oneplus is doing now.

I am using one plus 8T from past 2.3 years. I am seeing vertical green line issue from 07/01/2023. My mobile is not dropped not fell in water and no physical damage as such. I have contacted customer care but they are not helping. This is the issue because of their update of OS 13. Though this is their fault, one plus team is asking us to pay 14000 for changing the display. If it is my fault I should bare that. If it because of their issue why should I pay so much from my pocket.

Hi, This complaint is for the Denial of free service to fix the green line in OnePlus 8t display.

Company told my mobile should be within 2 years old to fix it free of cost.

Why i should pay money for the issue caused by your company software which is intentionally sent to customer even though company aware there are issues in software which cause hardware failure?

Many customers mobile got display issue after software update sent by OnePlus.

I request consumer complaint team to take this seriously and action against them for scamming.

Their update to my mobile caused the display failure and they are scamming.

My service request number UG2WZKROYM54

Thanks
Raja

After the lastest os updated from OnePlus I am facing the green line issue on display and booker a repair from one plus and people from OnePlus asking money to fix the issue since the device is out of warranty but almost all the one Plus 8 users facing the issue because of the latest update and OnePlus should replace the screen for free of cost because 15k is quite expensive amount. And some of the users from different forums claiming that...

After latest update from OnePlus most of the OnePlus 8 users facing the green line on display and OnePlus is not ready to screen replacement for free of cost since the Device is out of warranty but almost all the OnePlus 8 series users facing the same issue after the latest update and OnePlus should take care this issue.

I gave my OnePlus 9R phone to service on 8th dec 2022 . now 30 days passed still I didn't received my phone.

Every time I complaining to the customer care they will tell " we will escalate the complaint and within 24 hours the engineer will call you". Still now no calls from there side and they are not even replaying my mail also.

Such a bad experience from the company like OnePlus
Case ID:[protected]

We have a faulty one plus tv which was requested for repair with faulty tv panel one month back with repair service no IN02046TV[protected] which was registered on 1st of December and then one 1st of January the request was cancelled without any proper reason provided, company claims the service vendor closed it and service vendor claims the company closed it due to ageing request, when contacted customer care they gave a new case id but still to my pain the same process started again of tv repair technician being assigned again and he looked the the fault and ordered the parts, when the parts were not given the first time will i get them this time. In one months time when company doesn't repair its products then why is it even selling them to the consumers.

Myself Sam Reni Philips . I am a one plus 8 pro customer and I have bought my phone 2 and half years ago, recently there was due to technical glitches gree line occurred in my one plus phone. I have contacted one plus customer care regarding the same issue and they have asked me to avail pick up and drop service of one plus, then they mentioned the service will be free even after I stressed the point that the phone is 2 and half years old.On[protected] Arun from Bangalore service center called and said the phone is not under warranty so you have to pay or call one plus customer service again. Then I called the customer care again and raised my query then they said the one plus phone is not under warranty and you have to pay the amount. Now I am living without a phone for past few days because it is with one plus.

Dear one plus the green line appearing one your customers phone is your update issue or bug problems why customers have to bear it even if the phone is 4 or 5 yrs old. While buying a premium phone like one plus they are bound to give us good updates and services rather than putting your customers in a situation that they have to update to a new phone.

Anyway as a hardcore fan of one plus I have been using one plus from One plus 2 to one plus 8 pro and this is the customer experience that I am getting. Remember one thing I am definitely not paying for the mistake that you have done and I am in a decision that I will fight for my right and what is correct. While dealing with customers there are things called just, right and service which customer hope from a company and if they are not getting that basic things, why clinging on the same company.

Anyway decision is totally your and let me know about the same, so that I can move to my next step.

Device was picked up on 16th Dec 2022, Received by OnePlus service center on 19th Dec 2022. From then to now no updates. Whenever I call they say the issue has been escalated. But no updates on my phone yet. This issue of green line started after Android 12 update. Very poor management by OnePlus.

I am using my phone, but it automatically switched off. When i switched on again now it is lije new phone . Phone got factory reset automatically. My all data like pictures, videos, music, all applications gone .
What i do now !!!

Iam Using One Plus 9R mobile, Recently i have updated the company software Oxygen OS13, After that a few days ago i found in my Mobile display a Green Line which is like a Virus

After a recent sw update received on OnePlus 7 phone on 30 dec 2022, the screen is totally blank with just vertical continuous colour lines .

OnePlus service center says they don't support with this issue for OnePlus 7 and the screen replacement to be done by self payment .

This is very poor r&d of OnePlus who haven't tested recent releases and issued any notification. This updates should have been blocked in OnePlus but not.

Now just ignoring this mass issue by OnePlus will totally spoil the brand reputation.

Very very disappointed with OnePlus

I have applied for service of my one plus TV online on Nov 27 2022, till date the complaint was not rectified and there is no response from one plus. Attached the reference number for compliant raised. As I am mentally annoyed due to negligence of service in warranty.
[OnePlus]Dear Customer, Your required part has been issued to Engineer and he will visit you soon for your request IN02052TV[protected]

Navaz

I have a OnePlus 8 Pro device and it had green line issue on the display after a major update from OnePlus. I contacted the OnePlus Customer Care on 21.12.2022 and they said that I can claim a free of cost display repair if there are no physical damage. So, I booked a repair on the OnePlus Care app and they picked up the device on 22.12.2022. Today, 30.12.2022, the OnePlus Service Center called me and asked for a total amount of Rs. 17, 000 for the display repair because my device is out of warranty. Then, I enquired this to the OnePlus Customer Care and they are now saying that the free display service is only for the OnePlus 8 and OnePlus 8T, and not available for my device (OnePlus 8 Pro). I have the three call recordings and I need a free of cost display repair because the green line issue is caused by the update provided by OnePlus.

I have the OnePlus 8 Pro (12/256 GB). After a software update, green lines started appearing on my display and there are 3 of them on my display due to which it's unusable at the moment. I visited the nearest service center to me in Rourkela where they said the phone has no physical damage and they could repair it for free if authorised by an exclusive service center. So, when I visited Delhi for work, I got the chance to visit the Connaught Palace Service center. There they said, even if the phone has 0 physical damage, they won't repair it for free( free repair is only for 8T and 9R). They even said free service was there before but has been discontinued and that the charges will be 16.7k. I am not willing to pay anything for an issue caused due to a software updation problem. Looking for a swift resolution into the matter.

I Dr. Mahesh Chaudhary Goverdhan Market Jattari Aligarh, 202137 Uttar Pradesh our problem is such that we bought 43 inch LED TV from your from OnePlus in India, the problem is that when we turn on TV it is not coming clear as for simple language not clear the picture (JHIL -MIL) and this problem regarding complaints and also talk customer care service but they did not give any solution. He is told that he will come after 3 days. it is been more than a month. after 3 days if still not come, then our problem should be resolved.

Product Name- LED TV Full XI9Y7DR HSN 85287217
F6210013B7UP00001

Shipping Address-
Dr. Mahesh Chaudhary Goverdhan Market Jattari, Aligarh Pin - 202137 Uttar Pradesh Mob. [protected]

Did a phone update on 17/11/2022. The device was picked up the next day for repair. Reached the service centre at 21st and ever since there are no updates. I kept contacting the customer service line 29th, 1st Dec, 7th, 12th, 14th, 19th, 20th and 23rd dec and narrate the whole story to at least 10 different agents and they say the matter is escalated. I do have the recordings of all conversations and the email the so called escalation team sent me for the sake to whoch i did send 2 follow up emails but no reply. These dates i have rang the customer service line are different deadlines that i have been promised and i have been following up exactly on the same dates. But alas I did not even receive even a courtesy call. The device screen was damaged after the company update. I would have not bothered the customer service if the fault was my end. This is totally disappointing service and would never recommend one plus to anyone.

Hello I am using one plus 9 since September 2021. All of the sudden a pink vertical line appear on my screen after some research I came to know that I am not the only one who is facing this issue. And Also I came to know that it's a software glitch. So please give me some solution