OnePlus India Complaints & Reviews

After latest update from OnePlus most of the OnePlus 8 users facing the green line on display and OnePlus is not ready to screen replacement for free of cost since the Device is out of warranty but almost all the OnePlus 8 series users facing the same issue after the latest update and OnePlus should take care this issue.

I gave my OnePlus 9R phone to service on 8th dec 2022 . now 30 days passed still I didn't received my phone.

Every time I complaining to the customer care they will tell " we will escalate the complaint and within 24 hours the engineer will call you". Still now no calls from there side and they are not even replaying my mail also.

Such a bad experience from the company like OnePlus
Case ID:[protected]

We have a faulty one plus tv which was requested for repair with faulty tv panel one month back with repair service no IN02046TV[protected] which was registered on 1st of December and then one 1st of January the request was cancelled without any proper reason provided, company claims the service vendor closed it and service vendor claims the company closed it due to ageing request, when contacted customer care they gave a new case id but still to my pain the same process started again of tv repair technician being assigned again and he looked the the fault and ordered the parts, when the parts were not given the first time will i get them this time. In one months time when company doesn't repair its products then why is it even selling them to the consumers.

Myself Sam Reni Philips . I am a one plus 8 pro customer and I have bought my phone 2 and half years ago, recently there was due to technical glitches gree line occurred in my one plus phone. I have contacted one plus customer care regarding the same issue and they have asked me to avail pick up and drop service of one plus, then they mentioned the service will be free even after I stressed the point that the phone is 2 and half years old.On[protected] Arun from Bangalore service center called and said the phone is not under warranty so you have to pay or call one plus customer service again. Then I called the customer care again and raised my query then they said the one plus phone is not under warranty and you have to pay the amount. Now I am living without a phone for past few days because it is with one plus.

Dear one plus the green line appearing one your customers phone is your update issue or bug problems why customers have to bear it even if the phone is 4 or 5 yrs old. While buying a premium phone like one plus they are bound to give us good updates and services rather than putting your customers in a situation that they have to update to a new phone.

Anyway as a hardcore fan of one plus I have been using one plus from One plus 2 to one plus 8 pro and this is the customer experience that I am getting. Remember one thing I am definitely not paying for the mistake that you have done and I am in a decision that I will fight for my right and what is correct. While dealing with customers there are things called just, right and service which customer hope from a company and if they are not getting that basic things, why clinging on the same company.

Anyway decision is totally your and let me know about the same, so that I can move to my next step.

Device was picked up on 16th Dec 2022, Received by OnePlus service center on 19th Dec 2022. From then to now no updates. Whenever I call they say the issue has been escalated. But no updates on my phone yet. This issue of green line started after Android 12 update. Very poor management by OnePlus.

I am using my phone, but it automatically switched off. When i switched on again now it is lije new phone . Phone got factory reset automatically. My all data like pictures, videos, music, all applications gone .
What i do now !!!

Iam Using One Plus 9R mobile, Recently i have updated the company software Oxygen OS13, After that a few days ago i found in my Mobile display a Green Line which is like a Virus

After a recent sw update received on OnePlus 7 phone on 30 dec 2022, the screen is totally blank with just vertical continuous colour lines .

OnePlus service center says they don't support with this issue for OnePlus 7 and the screen replacement to be done by self payment .

This is very poor r&d of OnePlus who haven't tested recent releases and issued any notification. This updates should have been blocked in OnePlus but not.

Now just ignoring this mass issue by OnePlus will totally spoil the brand reputation.

Very very disappointed with OnePlus

I have applied for service of my one plus TV online on Nov 27 2022, till date the complaint was not rectified and there is no response from one plus. Attached the reference number for compliant raised. As I am mentally annoyed due to negligence of service in warranty.
[OnePlus]Dear Customer, Your required part has been issued to Engineer and he will visit you soon for your request IN02052TV[protected]

Navaz

I have a OnePlus 8 Pro device and it had green line issue on the display after a major update from OnePlus. I contacted the OnePlus Customer Care on 21.12.2022 and they said that I can claim a free of cost display repair if there are no physical damage. So, I booked a repair on the OnePlus Care app and they picked up the device on 22.12.2022. Today, 30.12.2022, the OnePlus Service Center called me and asked for a total amount of Rs. 17, 000 for the display repair because my device is out of warranty. Then, I enquired this to the OnePlus Customer Care and they are now saying that the free display service is only for the OnePlus 8 and OnePlus 8T, and not available for my device (OnePlus 8 Pro). I have the three call recordings and I need a free of cost display repair because the green line issue is caused by the update provided by OnePlus.

I have the OnePlus 8 Pro (12/256 GB). After a software update, green lines started appearing on my display and there are 3 of them on my display due to which it's unusable at the moment. I visited the nearest service center to me in Rourkela where they said the phone has no physical damage and they could repair it for free if authorised by an exclusive service center. So, when I visited Delhi for work, I got the chance to visit the Connaught Palace Service center. There they said, even if the phone has 0 physical damage, they won't repair it for free( free repair is only for 8T and 9R). They even said free service was there before but has been discontinued and that the charges will be 16.7k. I am not willing to pay anything for an issue caused due to a software updation problem. Looking for a swift resolution into the matter.

I Dr. Mahesh Chaudhary Goverdhan Market Jattari Aligarh, 202137 Uttar Pradesh our problem is such that we bought 43 inch LED TV from your from OnePlus in India, the problem is that when we turn on TV it is not coming clear as for simple language not clear the picture (JHIL -MIL) and this problem regarding complaints and also talk customer care service but they did not give any solution. He is told that he will come after 3 days. it is been more than a month. after 3 days if still not come, then our problem should be resolved.

Product Name- LED TV Full XI9Y7DR HSN 85287217
F6210013B7UP00001

Shipping Address-
Dr. Mahesh Chaudhary Goverdhan Market Jattari, Aligarh Pin - 202137 Uttar Pradesh Mob. [protected]

Did a phone update on 17/11/2022. The device was picked up the next day for repair. Reached the service centre at 21st and ever since there are no updates. I kept contacting the customer service line 29th, 1st Dec, 7th, 12th, 14th, 19th, 20th and 23rd dec and narrate the whole story to at least 10 different agents and they say the matter is escalated. I do have the recordings of all conversations and the email the so called escalation team sent me for the sake to whoch i did send 2 follow up emails but no reply. These dates i have rang the customer service line are different deadlines that i have been promised and i have been following up exactly on the same dates. But alas I did not even receive even a courtesy call. The device screen was damaged after the company update. I would have not bothered the customer service if the fault was my end. This is totally disappointing service and would never recommend one plus to anyone.

Hello I am using one plus 9 since September 2021. All of the sudden a pink vertical line appear on my screen after some research I came to know that I am not the only one who is facing this issue. And Also I came to know that it's a software glitch. So please give me some solution

Hi Sir/Madam,

My OnePlus 8 Pro display got damaged due to the last software patch update given by OnePlus. Due to which the display got 4 vertical lines. i went to the nearest service centre in tnagar branch (chennai). I had booked the complaint there on 21.10.2022. They told me they will get provide spare from shipment and replace it. I went there several times there. they are saying the same lame excuse, that the display is still in shipment but its being 2 months. There is no proper support from them so far .they doesn’t care about anything. even Phone display is in perfect condition without scratches. This is my primary device. Please do the needful.

Thanks,
Bhuvaneshwaran

My OnePlus 9R display was damaged due to the last software update give by OnePlus. Due to the display non availability in the nearest service center, I had booked the device service through OnePlus Care application and they had picked up my phone on 27.10.2022 and received by the Bangalore service center on 29.10.2022. Before sending the device, I had contacted the customer care through helpline number and they told me that the Bangalore service center have display in stock, so it will be serviced within 10 days. and after that the OnePlus care app shows an update on 06.11.2022 that Parts request accepted. Then I had contacted the customer care several times, they told me that wait for 3 days 7 days etc. Till now my issue is not solved. The customer care executives are not aware about the estimated service time for the display. Now they are telling that the Bangalore service center also don't have the display in stock. So either you should give a standby device or repair and return my actual device. That was my primary device. So I'm facing several issues for not having my phone. Please do the needful.

I have opened a repairer request IN02019TV[protected] on 19th Sep 22. . After follow-up On 21st nov they opened new case[protected] and after multiple follow-up on 12th dec they replaced panel and due to power outage we couldn't check that time. later when i checked the panel was bulge out from the plastic outbar and TV is configured with some one else profile . then i realized this is not new they replace it with someone rejected parts. I need all new. .[protected] is the latest request for old parts replacement.

3 months back I purchased oneplus tv (U1S series) but suddenly my tv some display lining issues

I just brought my OnePlus wireless z bullets 3 months ago and I am facing some issues in left side of headset. I want to be my problem resolved ASAP

I have ordered one plus TV on Flipkart and received on 18th oct. Display got damaged on 18th Nov. Executive came for inspection on 19th post complaint registration. Till now I didn't get it replaced.