OnePlus India Complaints & Reviews

Dear team,

Kindly helpvme to get resolved.

I have purchased new mobile on 02.01.2023. And having hanging problem and screen not appearing in next day.

I have told the same thing to Porvika shop they advised me to update the sofware snd the same i have done. But again problem arises on 8th day of mobile purchased. Then i have requsted poorvika shop gor replacement of same. But poorvika team suggested me to visit service center. I have done the same thing.

In service center mobile reseted and given to me. Then when i have updated mobile with oxygen 8.1 again same problem facing, means mobile hanging, screen not appearing and switching off itself.

So as problem araises 1st time on second day, 2nd time on eight day and 3rd time on 16th day, problem is with new mobile only and it is defective mobile, and above all happens in first 15 days only, so kindly help me to get replacement of defective mobile.

In case of any information kindly call me on [protected].

Thanks & Regards
Ishwar
[protected]

I have updated OxygenOS 13. after updating I had green line on display.
I went to OnePlus service centre near me. Straight away they said that you have out of warranty so we cannot to anything. Then I was contact OnePlus Care and I sent to my mobile to them for diagnosis and repair. Next day They called me and asked for replacement charges arround 16K. This is not fault from my side of software updation. It's clearly brand problem. Please help me out as soon as possible

I have bought a one plus y1s 40inch tv which had 1 year of warranty coverage and additional 1 year panel warrenty. It started showing display issues on 15 dec 2022, and service team checked and raised a ticket for replacement. Even though TV was picked up on 4th Jan 2023, no response from the oneplus india to replacement of TV for 20 days

I got a green line in the display of my oneplus 8 pro after software update. I enquired with the service centre and they told I need to pay for screen replacement. There is no physical damage caused by me, the display went bad only after sodtware update, which I got to know happened to so may other oneplus users. Therefore my replacement should be free, which the company refused. I am disappointed at the service I received. Kindly I request Oneplus India to look into matter and place an order for free screen replacement as soon as possible.

This is one of the biggest scam done by oneplus. Due to their software, our hardware got affected and they are giving some crappy reasons about their policies and won't rectify our problems. How can we spend 16k for display for the mistake wat they did? This should be taken immediate action and all the one plus should be repaired for free of cost who are all facing this issue

Dear sir
I request to all of you. my phone speaker is failure.my device is to the give nearest service center on[protected], on 11: 27:14 . Refrence I'd :-IN08111X[protected]
Mobile no:- [protected]
E-mail I'd :- [protected]@gmail.com

Service center address:- Haridwar

And this process is very long period of time.

So please humbly request you to, my phone is fast repairing on 2 - 3 working days in a complete process.

Thanking you
Name :- Suraj Kumar
Mobile Number :- [protected]
Email ID :- [protected]@gmail.com
Address :- haridwar

I have updated my oneplus 8 mobile to Android 13 recomended by oneplus. after the updation a slight line appeared on my screen and it suddenly got worse and my display damaged completely. i've contacted customer care and they told me if i send my phone to oneplus service center they will repair it for free even the phone is out of limited warranty (which my device is) and is free of physical damage. so i sent my phone to oneplus service center using their pick up and drop service. when i gave them my phone it was completely free of any scratches or physical or any other damages. now they have contacted me saying the service will cost about RS 14000 because they say my device has physical damage (which wasn't there when i gave them).

Ref.ID- NZG7HHQVXZ6T
Service Tracking ID- [protected]

Literally rejected my warrenty . Right ear piece not working. They show me a invisible scratches and rejected my warrenty. Disappointed. Don't make us fool

I bought OnePlus buds pro on Amazon by April 2022. Recently my buds pro right ear piece not working properly. Battery drained soon and mic not working.
I went to authorised service centre Madurai today. They received my product. Later they told warranty replacement not available due minior scratches. There is no visible dent or scratches.
I am really disappointed with the after sales service and customer support.
Need your intervention and do the needful
I have attached job card for your ref

I First complaint in Dec 28th but cancelled in our one plus team and I second time complaint raised January 1st & my TV is picked up in January 7th TV replacement coupon is not received my complaint is not completed oneplus tv company is already past 21 day please resolve my shortly

I bought the OnePlus Buds Z and after one year it's totally non repairable and when asked to got it repair they ask to throw the product away. It's totally unacceptable.

Bought oneplus 10R mobile at sangeetha mobiles on 07/01/2023. After a day o[censored]se the mobile restarts automatically. hand overded at oneplus store on 10/01/2023. They said this mobile has an issue at the time of manufacture we will replace it with in 3 days. upto now i.e., 10/01/2023 they didint replace it. please slove my problem as early as possible.

Worst quality phone
Worthless
Cheap Quality
3rd class service from Service Center
30000 Rs phone one handed any very less use still phone display has been stopped working diagnosis done told that it has happened due to liquid damage and because of pressure on phone I would like to know what kind of pressure first time I thought might be something has happened same I thought to change display many of my colleague suggested to change from local market but I have changed it from authorised service centre after paying huge amount 10563 Rs but after just 3.5 months same issue with phone and same answer no cracks on display even not even single scratch on phone body and answer given by technician that phone has been dropped with very huge pressure how practically that can possible without even single scratch on both display, no hard scratch even on screen guard it's phone Nord series issue but they didn't want to accept as I am OnePlus user from last 7 years with OnePlus 3 then OnePlus 5 and currently OnePlus 8 no issues with these phone but I buyied Nord for wife and worst service and performance in life henceforth I will never buy any OnePlus device nor I will suggest anyone for the same prior to OnePlus 3 I was iPhone user and stopped with iPhone 4S but I think that was my huge mistake henceforth I will continue with iPhone series Now I understand what is premium and I have very good experience with iPhone Aftersales service, they don't treat and misbehave people like OnePlus.

Now My harden 40000 Rs money today are worthless with a zero value.

In the month of October 2022, I received a notification regarding system update on my phone which is very usual.
Therefore I updated my phone on that day like I always did assuming that the phone will get optimized thereafter. But surprisingly, as soon as I switched on my mobile phone after the update was done successfully, there was a vertical green ledger line visible on the screen of my phone which never appeared before, except for this time after the update.
I tried to resolve the issue by restarting/rebooting the phone several times but the issue didn’t resolve. Furthermore, when I researched about the issue I came to know that the android cell phones of your company are facing the same trouble because of the update.
I later approached your service center located at LG-S-40/41/42/43 & 44, Seawoods Grand Central Mall, Plot bearing No. R-1 in Sector 40 Node Nerul, Seawoods Railway Station, Navi Mumbai, Maharashtra 400706, to state my grievance regarding the mobile phone, where I narrated everything to claim the service as the trouble/issue arisen was companies default. But the service center was extremely non-reciprocal towards me and denied to repair the defect that occurred in the mobile phone by stating the reason that the service center doesn’t have the policy to repair the product i.e. mobile phone model name 1+ 7 pro and that the service center had never received any complaint related to the said mobile phone model name 1+ 7 pro ever from any client in or across the area, therefore the service center won’t offer any service to me as per the terms and policies of the service center.

In the month of October 2022, I received a notification regarding system update on my phone which is very usual.
Therefore I updated my phone on that day like i always did assuming that the phone will get optimized thereafter. But surprisingly, as soon as I switched on my mobile phone after the update was done successfully, there was a vertical green ledger line visible on the screen of my phone which never appeared before, except for this time after the update.
I tried to resolve the issue by restarting/rebooting the phone several times but the issue didn’t resolve. Furthermore, when I researched about the issue then I came to know that the android cell phones of your company are facing the same trouble because of the update.
I later approached your service center located at LG-S-40/41/42/43 & 44, Seawoods Grand Central Mall, Plot bearing No. R-1 in Sector 40 Node Nerul, Seawoods Railway Station, Navi Mumbai, Maharashtra 400706, to state my grievance regarding the mobile phone, where I narrated everything to claim the service as the trouble/issue arisen was company's default. But the service center was extremely non-reciprocal towards me and denied to repair the defect that occurred in the mobile phone by stating the reason that the service center doesn’t have the policy to repair the product i.e. mobile phone model name 1+ 7 pro and that the service center had never received any complaint related to the said mobile phone model name 1+ 7 pro ever from any client in or across the area, therefore the service center won’t offer any service to me as per the terms and policies of the service center.

I am using one plus 8T from 2.5 past years. I am seeing vertical green line issue
from 08/01/2023. My mobile is not dropped not fell in water and no physical
damage as such. I have visited to one plus services center in seawood grand central mall
but No buddy help out me And asked me to go to consumer court

My OnePlus 8T is having green and pink line issues after upgradation to oxygen OS 12. There is no physical damage as per service center in Navi Mumbai still I was asked to pay hefty amount to change the display. My question is when we buy such an expensive phone why would we use it carelessly?! It is not under warranty but problem arised only after upgrading. OnePlus is a good brand and they should look into this matter properly. I would personally never recommend or buy myself from OnePlus again.

Dear Sir/Ma'am,

I am Raj Sanghvi, i am the very early buyer of Oneplus 8T and had bought the phone during its launch in October 2020.
But suddenly after new firmware upgrade there is 1 vertical green line which has started appearing on the display. On complaining it to customer care, i have been told the this issue have been been by many users and free replacement of display will be provided but here in Mumbai Service center is demanding charges amounting to 14300 for the same.
Please help..

I purchased a oneplus TV 32Y1 on 2 january 2022 after 10 month on 16 october 2022 TV was unable to ON then i lodged a complain to oneplus after 48 hour a service engineer came and checked the TV he said to me that TV's mother board is damage when motherboard is available i replaced it. then it take 2 month inspite of demage part is not available. so we decided to replace TV from The voucher. On 14 December 2022 TV was picked up and till now i did not get any voucher everyday i call to service centre they always told me that your complain will resolve in 24-48 hour.

Oneplus devices are getting affected by the green line issue and the company had provided guidelines to the service center to replace screens within 2 Years of age. Those exceeding this guideline have to pay a hectic fee to replace screens.

The green line issue in Oneplus is a common issue and a large number o[censored]sers are getting affected by it. Still, the company asks users to pay and replace the screen. It's a kind of scam that Oneplus is doing now.