OnePlus India Complaints & Reviews

My tv was suddenly stopped working its not turning on. So i raised rhe ticket the agent was cancelled the ticket 2 times and not informed anything and 3rd time the agent came and told motherboard issue and again cancelled the ticket and i called the customer service why the agent not came again to repair they told they cancelled the ticket and asked why .? They given the service number and told to contact to them and they sent same agent and we have to take tv to repair for service centre and told back light was gone it will be 10k cost and 6months warranty. We told ok. I called customer service they are telling the we won't provide the service number this not our mistake.Now they are not giving the bill for the amount and warranty also. Then we give explanation for me because they are cheating me

I have placed 2 orders with order id M[protected], M[protected] and they were canceled on 2nd of august2023 by oneplus end and today date is 15 August 2023 but till today I haven’t received my refund yet the comitment timeline has also passed called coustomer care tons of times but no response hats how a bug giant oneplus work or earns money by blocking refunds? Please esclate my issue as my money has been stuck and my due date for the payment of credit card is near and i have to pay and i have no money as i am supposed to get back my refund on time but Oneplus service is disgusting please help me with concern team and initiate my refund

Issue reported on July 21st of 2023,
1st Complaint raised - insi[protected]
2nd reported is- Case ID: #[protected]
Client Mob Number - [protected]

Issue: My OnePlus TV Y Series 32Y1 (Product Model: 32HAOAOO) was not switched on, 1st time technician visited and confirm that TV has mother board issue, it is under warranty period, post that after many phone calls no response received from OnePlus service.

Resolution Need: My Kind request is to replace this product with a new one since it is under warranty period.

Purchased oneplus tv 43 inches through Amazon on 7.10.2021.

Facing Display issue from past 2 days. Under warranty.

Kindly make necessary arrangements at the earliest.

Order no :[protected]

Order date : 06.10.21

Invoice No : SMAC-984
Alternate mail : [protected]@yahoo.com

I brought oneplus tv from April 4th 2023. Within two months its got display on lines. I raise a repair request from july 10th 2023. But till now am not getting any updation from your end. I want to raise a complaint against this.
Repair request id : IN02327TV[protected]

Hello,

Please refer to the attached email about a refund order.

I had ordered a OnePlus phone on 31st July and it was automatically cancelled immediately after placing it due to some technical issues.
However, money was deducted from my credit card. Since I had opted for an EMI option, the EMI account has been opened by the bank in my name.

The refund, which I was supposed to receive within 48 hours of cancellation of the order, has not been received as of today i.e. even after 7 days. Every time, I call customer care, I am told that my refund has been initiated and will be reflected in my account in a day or two.

Please help to get my money refunded by OnePlus at the earliest as I need to purchase a new phone but I am stuck due to this issue.

Thanks and Regards,
Sachin Ichpal

I was service requested OnePlus buds z2 on July 22. Shipment will picked on 24. 25th July delivered to service center still now not yet delivery my earbuds and no proper response from customer care

I was service requested OnePlus buds z2 on July 22. Shipment will picked on 24. 25th July delivered to service center still now not yet delivery my earbuds and no response from oneplus service center

TV details :- OnePlus Y1S 80 cm (32
inch) HD Ready LED Smart
Android TV with Android 11
and Bezel-Less Frame
Warranty: 1 Year Comprehensive Warranty and
Additional 1 Year on Panel Provided By the
Manufacturer From Date of Purchase
1. [IMEI/Serial No: P6230044C9CC0
6243 ]

Recently OnePlus user are facing line issue in display. Yesterday I too faced the same issue in my mobile. I took my phone to one plus service center they have rejected it because there is a little dot at the end of the screen, which is at the edge of frame and display but it doesn't affect the display and there is no big internal and external display issues in my phone. I can't afford to pay money to change my display since it was not my fault and the display is perfectly alright I wanted a resolve. If from your team, they can't replace the display atleast I need that green line to begone.

This is informe you that I'm Sahabe alam, Advocate( Delhi High Court) that I had Purchased oneplus 11R 5G Dated 20/03/2023
Recently I had updated (15/06/2023)my OnePlus 11R device to the latest software version released by OnePlus . Immediately following the update, I noticed the presence of a prominent light on top right of my mobile screen, impairing the overall display quality. Upon researching this issue, I discovered that many other users have experienced the same problem after installing the update, indicating that the light and line issue is a direct result of the recent software update and not a consequence of any physical damage.

When I visited the service center ( Rohini Sector 3, M2K dated on 17/07/2023) to seek a resolution for this issue, I was shocked to hear that my request for a free screen replacement, as promised by OnePlus, was denied. The service center personnel pointed out the presence of a bend in my phone and and wrongly attributed the display light issue solely to alleged that water lock, completely disregarding any possible involvement of the recent software update. However, I would like to emphasize that I have always taken great care of my OnePlus 11R and have never mishandled or subjected it to any physical damage.

It is disheartening to witness OnePlus continuing to shift blame onto me for damages caused by your fraudulent updates, and now demanding payment for a replacement screen that OnePlus itself damaged. I insist on holding OnePlus accountable for this situation and demand a fair and immediate resolution.
The service center’s baseless claim that the damages are a result of alleged water lock.

Kindly Repair/ Replace as earlier as possible.

I am having 1+8 phone on display the green line has come ..after visiting service centre they are not ready to repair i visited the service centre there 100 customer were there out of 100 70 people were for green ine issues ..we are taking 70k phone wats the use if we get such line without any physical damage .

i dont knw anything i need my phone to be repaired anyhow its company issue were manny customer are facing same green line issue

my service record no is IN01025X[protected]

TV was bought from Amazon on 7th Feb 2022.

I received defective OnePlus TV(50 inches) found on same date as it was assembled but found the defect on screen after engineer left the house. When we call Engineer he said he will raise with concerned team but he did not do and later(2 weeks) he said speak to OnePlus TV Support.

I had talked with support team and raised the case with them. Egnineer came and verified the TV and later They said they will replace TV. After 1 week or so i received a call from someone and asking for my address without telling who is that guy. I rejected him giving him my address later he called and said the details saying they have got panel to replace to my TV. I asked for TV replacement and i was told by OnePlus TV the same that i will get new OnePlus TV. But this guy was arguing saying it is just panel. I didn't accept. he called again after some time and said it is TV. But he sent back the TV and closed the case without telling me.

I raised the case with OnePlus TV again, they accepted the replacement TV again, This time Engineer and brought the TV on motor cycle which box was completely opened. I did not accept to fit the TV as it was opened. They threatened that they will never replace tv and even they get TV i will have to collect from Vijayawada Service Center.

Since then i am raising case but they will say that they will only do repair. i did not accept because it is defective product and want replacement. So it never happend so far and its been more than 18 months nearly.

It was concluded by you engineer few months ago, when i requested and OnPlus also approved the replacement. But it did not happen so far as your Service Center is playing with customer by taking advantage with these replacements.

Below are the first 3 Case ID's with OnePlus TV.

20th Feb 2022 : [protected]/ 2B28-33672VJDSCV-6448636

23rd April, 2022 : [protected]/2D23-43755VJDSCV-6526829

16th July, 2022 : [protected]/ 2G16-43276VJDSCV-6657280

First Two times, it was approved to replace TV

Dear Sir,

I have a One plus Nord CE3 Lite5G phone and as it has been commonly seen in One Plus phones recently, green lines have appeared on screen after a software update. And the same green lines appeared on my mobile screen. Now the number of lines have increased.

When I visited the official service centers of Oneplus for India in Delhi, they said that free-of-cost screen replacement cannot be done since my phone's have scratch on cover, even this scratch on the top of my phone and the line appear on the bottom of the phone. I can assure you my phone has not fallen, but either way, the lines did not appear because of fallen. It was after the software update that the lines appeared.

I have purchased this phone on dated 16.04.2023. A couple of weeks back, one of my friend got the free-of-cost screen replacement done for the same issue. I have already talked to customer care of Oneplus, no response from their side. I request you to kindly look into the issue and help to get the screen replaced. My contact no is [protected] and mail id is [protected]@gmail.com
My phone EMEI1-[protected]and EMEI- [protected].

Regards
SI Gajender IGI Airport

Due to oneplus software updates 3 lines occurred on display screen
Oneplus customer service center their are not attending complaint of software updates . I buy the oneplus 9R phone before 1 year and 3 months...
I want a proper solution for my complaint .

My oneplus 8 device started showing green lines and then whole screen turned green and it happened after updating my phone one month later. It's an on going on issue with mant one plus phone. They said one plus 8 doesn't have this while they are plenty of proof online even on community tab that it exists. They refused to do it for free and said to pay 14k for replacement as phone is not in warrenty . There is no physical damage and when I asked then to reinstall the android version it worked for a few minutes. And then screen turned green again. They also refused to provide me an acknowledgement as to my device has no external damage or water damage.

I have purchased oneplus 10r 2 months ago and now its screen is not working properly means, it has touch problem, then i visited to service center for this problem then they told after checkup that there is mother board issue, they told me that mother board is bend, but my phone is completely new without any dent bent and also there is no any scratch, the service center also confirm the same and they mailed the company that the phone does not have any physical damage, the company's reply is that it will not cover under warranty.
now my side is this - as my phone is completely new 2 month old phone, without any damage or scratches, so how i will pay for any issue . it is company's fault so, company should take the complete responsibility and will repair it or replace it because it is company's fault . otherwise you told me how can be a motherboard damage without any physical damage from outside...
i think my point is clear and hope that they will repair it or replace it.
i cant pay 24 thousand rrupees for a phone which i purchased 2 month ago at 32000 rupees and which is under warrenty and the fault is not mine.

Due to latest software update to oxygen 13, All the 8t, 9pro, 9t mobiles got a green and pink line on screen. When I reached OnePlus service center they were saying we are not responsible to replace your screen if your screen has a minor or major damage also. It will be only replaced free of cost if your phone falls under warranty and has not small and very minute screen or phone damage anywhere or else need to pay 15-20k for screen replacement...

Due to latest software update to oxygen 13, All the 8t, 9pro, 9t mobiles got a green and pink line on screen. When I reached OnePlus service center they were saying we are not responsible to replace your screen if your screen has a minor or major damage also. It will be only replaced free of cost if your phone falls under warranty and has not small and very minute screen or phone damage anywhere or else need to pay 15-20k for screen replacement...

I bought oneplus 7t on 29/09/19 while using the phone few days ago on 16 june 2023 my device hang and not responding anything i tried to restart but still no response was there i try to reset my phone then also no response was there but my phone was dead not charging nothing response was coming. I took the phone to near service centre they check the phone throughout and told me due to software update and glitch the motherboard of the phone...