OnePlus India Complaints & Reviews

I had order one Plus mobile from One Plus India website on 17th Sept 2023. I had paid the money upfront and was confirmed a delivery of mobile on 20th Sept 2023. There delivery partner Blue dart showed confirmed delivery on 19th Sept. However since 19th Sept to 22nd Sept the status kept on changing and false status was updated.
I am yet to get my product and once I asked one Plus to cancel and refund my money they kept on asking to wait for 24 hours.
I am not getting the product nor money

Hi Sir/Madam
I order Oneplus Nord CE3 5 on 14th AUG and order ID is M[protected] and i received it on 18/08/2023 and the BIUE DART Airway No is [protected]
In that box there is no phone and there is one BRICK is there and that box is open by ONEPLUS Service center manager SANGAPPA under his CCTV only and i immideatly complaint rise that ONEPLUS TOLLFREE no and i sent UNBOXING video also but you guys still not solving my complaint today is 08/09/2023
I previously using ONEPLUS 8T and green line comes on display and went to your customer care JAYNAGR 4TH BLOCK BANGALORE and they said right now we have no DISPLY stock for that so we giveing 20, 000 VOCHER for that and you order our official website and reddem it and i order and redeem it and i paid 6, 999rs
till date you guys not solving my problem

Repair of our TV –

(Model : OnePlus Y Series 43Y1 108cm (43 inch) LED TV [43FA0A00])

Having a Serial No. Serial No : 013000BLAS0788AA2C

Ref : Complaint dated 3rd August, 2023

Dear Sir,

I had purchased the afore-mentioned TV on 11th November, 2020 from your authorized Seller M/s. OmniTechRetail and it was delivered to me and installed at my place on 12th November, 2020. I had purchased this TV by paying a sum of Rs.21, 999+500 i.e. Rs.22, 499. I had also paid a sum of Rs.2, 000 towards 2 years extended warrant as per details given below :

Order ID : OD[protected]

Extended Warranty for 2 Years: Plan ID EWJV[protected]

EW Period : 11/11/2021 – 10/11/2023

On 3rd August, 2023 i.e. 3 months before the expiry of the afore-mentioned extended warranty, I had made a complaint to your company about misfunctioning of the TV as it was only giving audit output and there was no video showing on the screen. On 5th August, 2023, one Mr. Ajit Madhukar Pawar was assigned the job for repair of my TV vide Case ID No. JCRO-8PV8WU-F3K75J-AGI8J8-Z3RXQHJ. Mr. Ajit Madhukar Pawar visited our place, opened the TV and clicked the photographs of our TV and its inner part and left by saying that the panel of the TV needs to be changed. Thereafter, I had received the following email/message from your company :

Alert: Repair Claim Registered

Your request to repair led tv under warranty ID, CLEWV[protected] has been successfully registered under the claim ID JCRO-8PV8WU-F3K75J-AGI8J8-Z3RXQHJ

A technician will be allotted within 11/08/2023.

However, despite repeated reminders, no one from your company has visited my place nor any replacement of TV or any part thereof is provided to me.

I am, therefore, writing this email to you to bring to your kind notice about the pendency of repair of my TV as on the date of this mail. Please note that already one month has elapsed since the date of complaint and no concrete action is taken by your company in regard to the repair of my TV. You are once again requested to take the necessary steps to repair my TV on urgent basis failing which I have no other option but to take this issue to the consumer court.

Thanking you,

Yours truly,

Sunil B Chavan

Assistant Manager – T & B Operations

Times Network

Mobile No.– [protected] / [protected]

They have taken my phone for last 5 days.Yesterday called me and said we are not able to detect the problem you can collect the phone while during submission of the phone i have shown them the problem the phone is under warranty and i have visited the Cp service center delhi thrice for same problem in last 6 months. I need the replacement if they guys can not resolve the problem

Tv delever 28 sep .48 complete but flipkart not respose tv installation message .

Tv deliver but installing not proper .

I have bought OnePlus Buds Pro (7.2.2022) a year ago. Unfortunately, the Airpods has been causing issues (Battery Draining) and as of now I am unable to use it. Therefore, considering the price range it is bought (i.e, 10, 000 INR) it is expected to be more durable than it seems to be.
Although after raising the concern from past 5-6 months, absolutely no help I got from the respective company considering all the above condition of...

Dear Sir/Madam,

It has been noted that my OnePlus 9 5G phone gets a green line at the middle of the display from top to bottom without any physical damage in phone due to the software update done on End of the week Of July. I've called customer care number and they insisted to factory data reset the phone. The same has been done as per their voice but the issue persist. I've then visited the nearest service centre i.e., OnePlus service center Madurai and they've keep on made false commitment dates on voucher related exchange since they do not have the replacement available with them. They've also diagnosed te phone visually and told that this phone is eligible for voucher. But they're denying to provide voucher and I've keep on calling them on said days for past 10days. I've also raise mail complaint regarding this they want me to visit exclusive store which is far away from my location. Selling me the defective product and ordering customer to travel long and making false commitment made me to lodge a compliant against OnePlus India and OnePlus service center, Madurai. Requesting you to take action against them and kindly help me to get resolution from the company.

Regards,
Citizen of india

I have placed two orders of Ce3 lite on 1 August 2023, First of all you yourself cancelled the order by showing “Order canceled due to non-existent offer”.

Order id are

M[protected]

M[protected]

Now I am not receiving refund in my credit cards for both the orders for last 20 days.

Today is 20 August 2023 I have not received any of my refund.

Already bank has included charges and other expenses of this order. I will not pay any extra penny for your mistakes or cancellations.

I have attached Screenshots of orders refund status.

Totally Unruly Behaviour of Customer support.

Customer support replying same like bots.

No sign of refund.

Only giving further dates.

Full of Harassing experience I got from you.

I ordered the mobile phone on the 9th and paid online
I was given a delivery date of 17th
But by 17th I have not received my delivery
And I am not being told any status
OnePlus: New Order # M[protected]

My tv was suddenly stopped working its not turning on. So i raised rhe ticket the agent was cancelled the ticket 2 times and not informed anything and 3rd time the agent came and told motherboard issue and again cancelled the ticket and i called the customer service why the agent not came again to repair they told they cancelled the ticket and asked why .? They given the service number and told to contact to them and they sent same agent and we have to take tv to repair for service centre and told back light was gone it will be 10k cost and 6months warranty. We told ok. I called customer service they are telling the we won't provide the service number this not our mistake.Now they are not giving the bill for the amount and warranty also. Then we give explanation for me because they are cheating me

I have placed 2 orders with order id M[protected], M[protected] and they were canceled on 2nd of august2023 by oneplus end and today date is 15 August 2023 but till today I haven’t received my refund yet the comitment timeline has also passed called coustomer care tons of times but no response hats how a bug giant oneplus work or earns money by blocking refunds? Please esclate my issue as my money has been stuck and my due date for the payment of credit card is near and i have to pay and i have no money as i am supposed to get back my refund on time but Oneplus service is disgusting please help me with concern team and initiate my refund

Issue reported on July 21st of 2023,
1st Complaint raised - insi[protected]
2nd reported is- Case ID: #[protected]
Client Mob Number - [protected]

Issue: My OnePlus TV Y Series 32Y1 (Product Model: 32HAOAOO) was not switched on, 1st time technician visited and confirm that TV has mother board issue, it is under warranty period, post that after many phone calls no response received from OnePlus service.

Resolution Need: My Kind request is to replace this product with a new one since it is under warranty period.

Purchased oneplus tv 43 inches through Amazon on 7.10.2021.

Facing Display issue from past 2 days. Under warranty.

Kindly make necessary arrangements at the earliest.

Order no :[protected]

Order date : 06.10.21

Invoice No : SMAC-984
Alternate mail : [protected]@yahoo.com

I brought oneplus tv from April 4th 2023. Within two months its got display on lines. I raise a repair request from july 10th 2023. But till now am not getting any updation from your end. I want to raise a complaint against this.
Repair request id : IN02327TV[protected]

Hello,

Please refer to the attached email about a refund order.

I had ordered a OnePlus phone on 31st July and it was automatically cancelled immediately after placing it due to some technical issues.
However, money was deducted from my credit card. Since I had opted for an EMI option, the EMI account has been opened by the bank in my name.

The refund, which I was supposed to receive within 48 hours of cancellation of the order, has not been received as of today i.e. even after 7 days. Every time, I call customer care, I am told that my refund has been initiated and will be reflected in my account in a day or two.

Please help to get my money refunded by OnePlus at the earliest as I need to purchase a new phone but I am stuck due to this issue.

Thanks and Regards,
Sachin Ichpal

I was service requested OnePlus buds z2 on July 22. Shipment will picked on 24. 25th July delivered to service center still now not yet delivery my earbuds and no proper response from customer care

I was service requested OnePlus buds z2 on July 22. Shipment will picked on 24. 25th July delivered to service center still now not yet delivery my earbuds and no response from oneplus service center

TV details :- OnePlus Y1S 80 cm (32
inch) HD Ready LED Smart
Android TV with Android 11
and Bezel-Less Frame
Warranty: 1 Year Comprehensive Warranty and
Additional 1 Year on Panel Provided By the
Manufacturer From Date of Purchase
1. [IMEI/Serial No: P6230044C9CC0
6243 ]

Recently OnePlus user are facing line issue in display. Yesterday I too faced the same issue in my mobile. I took my phone to one plus service center they have rejected it because there is a little dot at the end of the screen, which is at the edge of frame and display but it doesn't affect the display and there is no big internal and external display issues in my phone. I can't afford to pay money to change my display since it was not my fault and the display is perfectly alright I wanted a resolve. If from your team, they can't replace the display atleast I need that green line to begone.