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OnePlus India Complaints & Reviews

oneplus.net/in
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Updated: Mar 26, 2026
Complaints 1194
Resolved
39
Unresolved
1155
Bad 😕 It seems that OnePlus India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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OnePlus India reviews & complaints page 6

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A
AbhijitYadav
Apr 18, 2023
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My OnePlus 5T’s battery is not working properly and upon several follow ups I was told up to send the device to OnePlus service centre and they would get it replaced. Once the device reached your representative called me and said that my device is at end of life and hence battery cannot be replaced and accordingly the same is being sent back to me. To my surprise your app notification contradicted from what l was told over the phone. It showed that my device has been repaired and dispatched. What a waste, is this how you cheat on Indians? You say something else to the customer and put on record something else. # cheat.
If as an organisation, cannot make available a battery at your Services Centre how on earth we cam get in the market?
OnePlus India customer support has been notified about the posted complaint.
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    R
    [email protected]
    Apr 15, 2023
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    I bought one plus 8 pro 1 year ago .than my set problem green line and pink line on display. 1 week ago my phone 645 mb than I will update this mobile than my phone display 7green line on my display service center not responding my handset he is talking you are talking on company.what happened is a premium phone purchasing benifit.
    OnePlus India customer support has been notified about the posted complaint.
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      F
      Fahim akhtar0786
      Apr 15, 2023
      Resolved
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      Resolved

      When I claim warranty of oneplus nord buds then receive one side buds only

      I had oneplus nord buds which got damaged then i bocked the warranty courier came and took my product then called from service center and said i have received buds of one side only.and they only received one side I have sent then complaint in consumer court case no: FX[protected].your team bothers me a lot I have also sent unboxing video to your team through whatsapp but they refused, I will never buy oneplus product again. If here also our...
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      M
      Mahender nath ravulakolla
      from Hyderabad, Telangana
      Apr 13, 2023
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      Wrong status in app on tracking. I dint got any call grom agent.. cal me [protected]
      Status shows, customer not ready for exchange. But i dint got any call. I m waiting for phone since 2 days.

      Cheater bluedart
      OnePlus India customer support has been notified about the posted complaint.
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      Not helpful, , dint recevied any update from the team.
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        M
        Mahender nath ravulakolla
        from Hyderabad, Telangana
        Apr 13, 2023
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        I was suppose to get my one plus phone . I was closing tracking bluedart, but status is shows that customer not ready to accept exchange, but the fact 8s I dint got call from agent..
        [protected] my number.. I wi not bare this type of cheating.. I dint recived one plus phone and burds
        OnePlus India customer support has been notified about the posted complaint.
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          M
          Mishaal Dawnak
          Apr 10, 2023
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          Green line on screen after Android 12 update.

          Right after I updated my phone to Android 12, green lines have started appearing on the screen. After doing some research, I found out the company has not mentioned anywhere on the update that there are voltage changes that will cause damage to your screen, specifically OnePlus 8 and 8 pro. I'm extremely disappointed by this as I have to search answer from other users who have conducted the research that OnePlus should have before releasing...
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          V
          venkat7716
          from Rajahmundry, Andhra Pradesh
          Apr 6, 2023
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          Address: RAJAHMUNDRY

          Worest service center in rajahmundry.
          am using oneplus 8 mobile, few months back its screen display damge and am going to one plus service center and replace display it cost 14000/-, after 3days they are delivered my mobile but finger lock sensor was not working. am asking to service center for solution they are told me we have no stock please wait, am waiting for very long time its take 3 months last week am going to service center and asking for my mobile fingr sensor problem the manager ( devi ) behave very rude and very shout voice using unparlmentry laguage my problem not resolve by 4months please resolve please.
          +1 videos
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            F
            Febin1696
            from Ernakulam, Kerala
            Apr 6, 2023
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            Address: Puthenpurakal house, kodamkulangara, tripunithura, 682301

            A green line appeared in my one plus 8T, after software update, booked a service request for free replacement of screen, they declined my request, and informed me that my warranty period got over, no physical damages was caused to my phone, after software update I got this problem

            So I request to replace my screen for free
            OnePlus India customer support has been notified about the posted complaint.
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              S
              Sabisha
              from PUNE, Maharashtra
              Apr 4, 2023
              May 23, 2023
              This thread was updated on May 23, 2023
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              I,
              I bought OnePlus 10 R phone on 10th July 2022, I started facing issue after 5 months, while getting call screen was not displaying, touch was not working. And in March display stopped working completely. After speaking with OnePlus Customer Care I sent my phone to service Center, But they asking me the cost of repairing the phone. If my phone is already under warranty till 9th July and if screen is not broken and no damage and screen stopped working why should I pay the money for the repair.

              Oneplus Customer Care don't respond over email, Also representative speak very rudly, they don't give any solution. I already called[protected] and spoke with Manisha Singh. I want to take this issue with consumer forum as I have full rights to get solutions for my phone as its under warranty.
              OnePlus India customer support has been notified about the posted complaint.
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              This Chinese company didn't even thought of calling or taking any action.
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                P
                Prem2023
                Apr 4, 2023
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                Resolved

                Address: House 308, old Kondli pandit mohalla East Delhi 110096

                The problem is coming from the time I have purchased the TV.
                1. After 10 days of purchasing TV I got wifi problem and got TV replacement
                2. after 4 months back again facing with display issue - display change issue resolved
                3.after 2months back again facing with Speaker issue
                Case I'd[protected]
                I have tried every where to connect OnePlus team, but they give me everyday excuse not helping me.

                I want extended TV warranty and replacement TV.
                Apr 15, 2023
                Complaint marked as Resolved 
                No one called me, if I am they are telling case highlighted but till issue not resolved yet request id IN05371TV230314006. The problem is coming from the time I have purchased the TV. 1. After 10 days of purchasing TV I got wifi problem and got TV replacement 2. after 4 months back again facing with display issue - display change issue resolved 3.after 2months back again facing with Speaker issue
                OnePlus India customer support has been notified about the posted complaint.
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                  C
                  COD GAMER
                  Apr 1, 2023
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                  Address: Dibrugarh one plus service centre

                  Hello, I am a OnePlus 9 user since 2021.my phone has a green line after Android 12 update after few days green line become white line.and this is not only my product issue .this issue is very common with every OnePlus 9 user after update..i visit through the OnePlus service centre they are asking for 1700INR..I don't want to pay the price because this is a pure hardware issue please respond as soon as possible
                  OnePlus India customer support has been notified about the posted complaint.
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                    S
                    Suvigya Gupta
                    Mar 27, 2023
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                    MY oneplus 7 phone battery blasted, I raised complaint by calling customer care but didn't receive any update after 48 hours also. This battery issue could cause a serious threat also but no response from company side.
                    OnePlus India customer support has been notified about the posted complaint.
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                      P
                      Prasan28
                      Mar 25, 2023
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                      I have a one plus 8 phone and suddenly got two green vertical lines. I went to one plus store to get this checked as I m aware that many are facing this issue. The store refused to repair mu phone and rejected my request saying they haven't received any update from mgmt for one plus8 issues. I wrote to regional program manager however the issue isn't resolved. They are asking me to pay 12 k for display and pls note this is manufacturer issue as I have not dropped my phone . There is no physical damage to my phone. One plus has to take responsibility instead of pushing it to customer
                      OnePlus India customer support has been notified about the posted complaint.
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                      Same problem..is ur problem solved
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                        S
                        Sabisha
                        from PUNE, Maharashtra
                        Mar 25, 2023
                        May 23, 2023
                        This thread was updated on May 23, 2023
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                        Hi,
                        I bought OnePlus 10 R phone on 10th July 2022, I started facing issue after 5 months, while getting call screen was not displaying, touch was not working. And in March display stopped working completely. After speaking with OnePlus Customer Care I sent my phone to service Center, But they asking me the cost of repairing the phone. If my phone is already under warranty till 9th July and if screen is not broken and no damage and screen stopped working why should I pay the money for the repair.

                        Oneplus Customer Care don't respond over email, Also representative speak very rudly, they don't give any solution. I already called[protected] and spoke with Manisha Singh. I want to take this issue with consumer forum as I have full rights to get solutions for my phone as its under warranty.
                        OnePlus India customer support has been notified about the posted complaint.
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                        No acton taken by this Chinese company. They are only responsible to take money and not give any service.
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                          R
                          Rahul131
                          from Ambikapur, Chhattisgarh
                          Mar 23, 2023
                          Jun 26, 2023
                          This thread was updated on Jun 26, 2023
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                          Address: Roshan kirana store, Takiya road, Ambikapur
                          Website: www.oneplus.in

                          Hi sir,
                          I have bought one "one plus 9" product on[protected] day and after one year (Novemeber 2022) my screen has got one green line after the Operating system update.
                          i went to service center multiple time but no resolution. i am fed up with roaming around one service center to another.

                          Do consumer have to pay for their defect product?
                          one plus 9 and 8 series are facing this problem. there product are not upto market value. Even service center guy is not able to provide the solution then where should the consumer of the product will go.

                          i don't have any option but rather pay for there defective product.

                          Resolution : I want new product with same configuration.
                          OnePlus India customer support has been notified about the posted complaint.
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                          no action taken against this complain
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                            F
                            Febin1696
                            from Ernakulam, Kerala
                            Mar 22, 2023
                            Jun 26, 2023
                            This thread was updated on Jun 26, 2023
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                            My phone is OnePlus 8T, due to some technical issues my phone screen got one green line, when I checked online it's found that majority of people got the same problem, I mailed OnePlus support team but didn't get any reply, then I installed one plus support app, then diagnosis problem and book for a repair, but the app got message that "my phone warranty is over so I have to pay ₹12000 as repair cost", when I researched about this matter it's found that OnePlus company is sending bugs through software update so its very serious issue to discuss, by this way they mentally forcing everyone to buy new phone or to they will get repair cost.

                            It's an injustice from OnePlus india
                            OnePlus India customer support has been notified about the posted complaint.
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                            one plus has not taken action against it.
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                              A
                              Atul Hussain
                              Mar 20, 2023
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                              Resolved

                              Address: Banglore
                              Website: OnePlus service

                              Mere pass ek oneplus ka 43 inch TV hai jiska 2 mahine pahle panel mein ishu aaya hai aur maine 16 January ko Maine complaint karvai thi aur technician 1 week ke andar visit kara tha unhone bola tha ki aapka TV warranty mein hai 1 week ke andar TV replace ho jaega Lekin Aaj 2 mahine Ho chuke hain na hi koi technician aaya hai na hi koi unka jawab aaya hai aur ham jab bhi call karte hain company wale 1 week to 10 days ka time lete Hain aise karte karte unhone 2 mahine kar diye Hain please meri is query ko resolve Karen

                              My contact
                              Name = Hussain
                              Mail id = [protected]@gmail.com
                              Case I'd =[protected]
                              Mar 28, 2023
                              Complaint marked as Resolved 
                              No resolve my complaint
                              OnePlus India customer support has been notified about the posted complaint.
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                                S
                                Selvakumar T
                                Mar 19, 2023
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                                Hi OnePlus team

                                I bought one plus 8 on June 2020 and but getting green lines on display by March 18 2023 . Visited service center but no use i need to pay 14k to change the display. Why customers has to pay money when the hardware fault on OnePlus side. Pls check this ASAP.IMEI1:[protected]
                                +1 videos
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                                  C
                                  Chirath
                                  from Malappuram, Kerala
                                  Mar 14, 2023
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                                  Address: Banglore

                                  I am using one plus mobile 8 series. After the software updation which is provided by One plus itself two lines came on my display and I have given (07/03/2023) my phone to one plus care centre for service. But they told me to charge a huge amount for repairing the issue. But this problem was came after the software updation. Most of the one plus customers is having the same issue and this issue is viral in social media. I have contacted the customer care of one plus and the experience is poor. So kindly need your intervention to solve the issue not only of me but also the one plus customers.

                                  Reference id: KIY7RSQ9XSLH
                                  Customer name : Vishnu
                                  Contact Number : [protected]
                                  OnePlus India customer support has been notified about the posted complaint.
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                                    S
                                    shikhachawla
                                    from NEW DELHI, Delhi
                                    Mar 10, 2023
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                                    Display Problem In LED 50inches

                                    Address: FLAT NO. 24C, BLOCK-A1A, JANAK PURI, New Delhi-110058

                                    I would like to bring your kind notice that, we brought a 50inches LED from Onplus store at Jail Road, In New Delhi on[protected]Invoice Attached). There was a problem occurred in the display on[protected] & we CONTACTed CUSTOMER CARE for the same. The technician came & assured us that issue will be resolved in 15 days & We will replace the display panel. Our issue resolved on[protected] as our product was under guarantee period....
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