OnePlus India Complaints & Reviews

One plus 8T updated oxigen 13 .
Now green vertical line shows in the glass.
Your request to update OS intimation through sent message r making do it the issue occured.
Do it rectify to resolve it is your fault new OS13.
Rectify immediately.
Regards,
D.ANBAZAHAN
Note: IME: [protected]

I bought OnePlus tv from Amazon.in on the 2nd Feb. 2022 and faced a problem of "Lines on Display". I submitted my complaint to the" OnePlus customer care on 2nd oct 2022. After continued follow up for 3 months the Customer Support team says that the Parts are not available so we will give you a coupon by which you can purchase a new tv from our website and return old tv. All fake promises I had received till now from one plus customer support. Neither my Tv is being replaced or repaired from there so called technicians I'm tired of following up and getting the same response. from 5 months now. My complaint id (IN05104TV[protected]

Also, I wish to complaint against One Plus India for causing inconvenience /Harassments and providing pathetic customer service ever!!

Following an update to Android 12 on my One Plus Nord, I experienced a problem with pocket mode.

After software updates display get lines and service says it is out of warranty but this is software problem created by oneplus for selling old model display stock if device is out of warranty then why you send updates i need display replacement without any charge

I use oneplus 8 pro approx 2 year old device but it is running good but oneplus send a update then it gets lines on display i send it to service center they say to pai amount for display but thus is a software issue by oneplus to out dated phone for selling display unit if device is out of warranty they why oneplus send bugs in software update.in thus whole case where is my fault.i need replacement from oneplus without paying any amount.

In mobile calling application like WhatsApp, botim and other app audio and video call issue, for this issue we contact service centre and they didn't give proper answer to us .2 to 3 time we contact for this and they said wait for mobile update version but not give proper solution for this.issue is coming from past 2 months .

I got green line

With in warranty period, not repairing /repacing the same...

Hello,

I am a one plus user from past 5 years, I bought my second one plus mobile (One plus 9r) on July 2021. However today i noticed a vertical green line on my display. Please note that the phone has not been damaged nor fallen. When i investigated this issue on internet, twitter i found that i am not the only one experiencing this issue, it has come to my notice that the all those who have complained about this issue to one plus service center they have denied doing it free of cost stating this as a hardware issue, however please note that this hardware issue is caused due to software bug and one plus needs to take the whole responsibility of this issue and resolve this by giving free display replacement even if the warranty period has expired as there coding in new updated has blown the display.

They are scaming the complaints by telling the forum that this is an hardware issue but they have actually caused this issue due to their updated firmware. Please help me with this issue and company like one plus needs to be punished for looting peoples hard earned money.

I need replacement for my mobile oneplus 8T. Oneplus company cheated me by giving their faulty product and faulty software update.

Sir, I purchased a new oneplus 8T mobile worth Rs. 42999 on 16/10/2020 . Together I bought their extended warranty with Red Cable Pro Life plan worth Rs. 1999. My device ( Oneplus 8T) is still under their life plan warranty till 13/02/2023.

When my device have just completed one year, their official Android 12 update came and I did it. Soon after my device's display got a green line from top to bottom, without any phisical damage. They aren't providing warranty repair service in Kerala after one year of purchase. So as per their extended warranty policy they picked up my mobile to Bangalore service centre from Kerala, to repair the display ( Reference ID- NIAEUICRUJMP). It took one week to get back my repaired mobile.

But now again, after their Android 13 update, my device's display got the same green line problem. This time also I registered a complaint on 05/01/2013 ( Reference ID- 7HDHKBO7IOQI) and they picked up my mobile to their Bangalore service centre. Now it's 25 days covered after I registered the complaint . The device reached their service centre on 16/01/2023. When I called their customer care and they told, they are diagnosing the device. Till now They didn't do anything to repair the device.

This is really cheating. I paid a huge amount (Rs.42999 + 1999) for buying a good branded mobile. But within 2 years time the mobile has got severe display problem only due to Oneplus company's software update. Also I waited more than one and half month to get back my device in both cases and still waiting. During the service period they didn't provide any substitute device to use, so I'm struggling a lot in doing my office works and day-to-day activities.

I directly contacted their customer care service and they are always telling some excuses to keep my mobile in their custody. This shows Oneplus company's irresponsibility and poor consumer support. In my research I found, 80% of Oneplus 8T mobile have same display problem after their software update and the company didn't recall any Oneplus 8 series devices or replaced with their other non complaint models.

So, I need replacement for my Oneplus 8T with their another non complaint model - Oneplus 10T. Otherwise I need my money back.

Since December 2022 i am trying to log this issue and finally Issue was raised on Case ID:[protected] jan 2023 and whenever i speak with your team they reply again wait for 7-10 working days sometimes 3-4 days now again you have asked me to wait 7-10 days. Please can you tell me when 7-10 days ends or this is forever.

1) Where is the part ?
2) What is your SLA to fix an issue ?
3) Why do you keep extending the date if don't have part why you, instead of giving solution ?
4) Why can't you replace TV if you don't have the part?

Product has been damage and wrong product

Hello
Mene OnePlus Nord 2 5G buy kiya tha OnePlus plus ki official site se lekin company ke software par sahi se kaam nhi karne ki wajah se mera mobile or data dono khatre me h OnePlus ki in kamiyo ki wajah se kitne log pareshan h kyoki ye mobile bechkar pesa to kamati h fir dhyaan nhi deti na jane kitne log iske software se pareshan h jaankari ke abhaav ki wajah se wo log kuch kar nhi pate isliye me complaint kar rha hu OnePlus par mera official data photos videos contacts sab inki wajah se khatre me h ab OnePlus isko jald fix karde taki mujh jese kayi log jo pareshan h wo chain ki saans le

Dear team,

Kindly helpvme to get resolved.

I have purchased new mobile on 02.01.2023. And having hanging problem and screen not appearing in next day.

I have told the same thing to Porvika shop they advised me to update the sofware snd the same i have done. But again problem arises on 8th day of mobile purchased. Then i have requsted poorvika shop gor replacement of same. But poorvika team suggested me to visit service center. I have done the same thing.

In service center mobile reseted and given to me. Then when i have updated mobile with oxygen 8.1 again same problem facing, means mobile hanging, screen not appearing and switching off itself.

So as problem araises 1st time on second day, 2nd time on eight day and 3rd time on 16th day, problem is with new mobile only and it is defective mobile, and above all happens in first 15 days only, so kindly help me to get replacement of defective mobile.

In case of any information kindly call me on [protected].

Thanks & Regards
Ishwar
[protected]

I have updated OxygenOS 13. after updating I had green line on display.
I went to OnePlus service centre near me. Straight away they said that you have out of warranty so we cannot to anything. Then I was contact OnePlus Care and I sent to my mobile to them for diagnosis and repair. Next day They called me and asked for replacement charges arround 16K. This is not fault from my side of software updation. It's clearly brand problem. Please help me out as soon as possible

I have bought a one plus y1s 40inch tv which had 1 year of warranty coverage and additional 1 year panel warrenty. It started showing display issues on 15 dec 2022, and service team checked and raised a ticket for replacement. Even though TV was picked up on 4th Jan 2023, no response from the oneplus india to replacement of TV for 20 days

I got a green line in the display of my oneplus 8 pro after software update. I enquired with the service centre and they told I need to pay for screen replacement. There is no physical damage caused by me, the display went bad only after sodtware update, which I got to know happened to so may other oneplus users. Therefore my replacement should be free, which the company refused. I am disappointed at the service I received. Kindly I request Oneplus India to look into matter and place an order for free screen replacement as soon as possible.

This is one of the biggest scam done by oneplus. Due to their software, our hardware got affected and they are giving some crappy reasons about their policies and won't rectify our problems. How can we spend 16k for display for the mistake wat they did? This should be taken immediate action and all the one plus should be repaired for free of cost who are all facing this issue

Dear sir
I request to all of you. my phone speaker is failure.my device is to the give nearest service center on[protected], on 11: 27:14 . Refrence I'd :-IN08111X[protected]
Mobile no:- [protected]
E-mail I'd :- [protected]@gmail.com

Service center address:- Haridwar

And this process is very long period of time.

So please humbly request you to, my phone is fast repairing on 2 - 3 working days in a complete process.

Thanking you
Name :- Suraj Kumar
Mobile Number :- [protected]
Email ID :- [protected]@gmail.com
Address :- haridwar

I have updated my oneplus 8 mobile to Android 13 recomended by oneplus. after the updation a slight line appeared on my screen and it suddenly got worse and my display damaged completely. i've contacted customer care and they told me if i send my phone to oneplus service center they will repair it for free even the phone is out of limited warranty (which my device is) and is free of physical damage. so i sent my phone to oneplus service center using their pick up and drop service. when i gave them my phone it was completely free of any scratches or physical or any other damages. now they have contacted me saying the service will cost about RS 14000 because they say my device has physical damage (which wasn't there when i gave them).

Ref.ID- NZG7HHQVXZ6T
Service Tracking ID- [protected]